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San Juan Airport Hotel

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San Juan Airport Hotel
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925 Reviews from our TripAdvisor Community

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Showing 861: English reviews
Rincon, Puerto Rico
Reviewed 1 July 2015 via mobile

We stayed here in the past due to convenience and weren't impressed. After reading the current reviews, we decided to try it again and WOW what a difference! The lobby is new, the room totally renovated ...small but clean and had everything we need. The breakfast was great, lots of choices, with lovely people working there! The only negatives were...

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3Thank Ltkt
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Ltkt. Let me take this opportunity to thank you for taking some of your precious time to write a review about your recent stay at our San Juan Airport Hotel. I was very pleased to hear you enjoyed your stay with us as well as the service attitude of our staff. Your ratings about our new appearance, cleanness as...

Alexandria, Virginia
Reviewed 30 June 2015

When traveling thru Puerto Rico, this airport hotel truly is then best option to stay. Considering the is located in the airport, your just a couple mins away from all the terminals. Rooms were quiet comfortable, and clean. Already made a reservation for my next stay.

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2Thank Donny S
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Donny S. Thank you so much for choosing to stay at our San Juan Airport Hotel on your recent trip to Puerto Rico. I am delighted to read that you had a fulfilling stay enjoying our newly remodeled bedrooms and convenient location. I look forward to the opportunity to welcome you back to the hotel in the future. Nice...

Reviewed 28 June 2015 via mobile

Stayed here for a layover. I read many bad reviews but didnt had a choice. It was not bad. Just your average 3 star hotel. Room and bathroom was clean. Conveniently located inside the airport, just in front of terminals. It was pricey but we need to remember its an airport hotel.

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2Thank Roberto N
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear Roberto N. Thank you so much for choosing to stay at our San Juan Airport Hotel on your recent trip to Puerto Rico. I am delighted to read that you had a fulfilling stay specially enjoying our convenient location. I do hope to have the opportunity to welcome you back to our hotel in the future. Safe travels, JF

Sumner, Michigan, United States
Reviewed 20 June 2015

The room was good but was so very cold. I turned off the and had to use an extra blanket to keep warm. I used the hair drier to heat the bathroom for a shower. People were great and location was the best, right inside the terminal making it easy to get to my 7:00 flight.

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2Thank Dennis C
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Dennis C. Thank you so much for choosing to stay at our San Juan Airport Hotel on your recent trip to Puerto Rico. I am delighted to read that you had a fulfilling stay enjoying our service and convenient location. I do hope to have the opportunity to welcome you back to the hotel in the future. Nice day,...

Reviewed 14 June 2015 via mobile

Stayed at the SJ Airport hotel last Wednesday. Was a little difficult to find, but once I did, I noticed it's literally inside the airport terminal. Location is second to none. Would stay there again. Breakfast was good. Service was excellent. Price was fair.

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3Thank imgladtobe
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello imgladtobe. Let me take this opportunity to thank you for taking some of your precious time to write a review about your recent stay at our San Juan Airport Hotel. I was very pleased to hear you enjoyed your stay with us as well as the service attitude of our staff. Your ratings about our location, our breakfast and...

Mexico
Reviewed 13 June 2015

No idea why the room was an ice box, even after I turned off the air conditioner. I was cold even with thermal pajamas. The bed was okay, and the bathroom was fine. I stayed at this hotel because I had a 6 am flight. I asked for a wake up call, which I did not receive. Fortunately I set...

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1Thank disgustada
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greeting disgustadas. We appreciate your recent review of our San Juan Airport Hotel. My apologies for the mishap regarding your wake up call. We pride ourselves in providing great customer service and it look like we failed on this particular occasion. Could you please let me know what was your room number so I can follow up on who was...

St. George Utah
Reviewed 12 June 2015

We stayed here because we were overnighting while we waited for the rest of our group. How bad could it be? We thought. Definitely take a short cab ride and stay somewhere else. This hotel is right in the airport so it couldn't be any more convenient, but it is very very damp. The room smelled horribly like mold and...

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Thank ulebwise
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear ulebwise. Thank you for taking the time to write your review after your recent stay at our San Juan Airport Hotel. We are extremely disappointed to hear your comments regarding your rooms since we have recently remodeled our property. Please feel free to call me so we can discuss the issues you encountered during your stay. (787) 791-6000 xt.706....

Reviewed 5 June 2015 via mobile

One must first understand that this hotel is an airport hotel. With that being said, it sure does exceed anyone's expectations. My family and I decided to stay at the San Juan Airport Hotel because of its proximity to many airlines and its price. Thankfully, considering they are the only Hotel at the airport, they keep in mind pricing and...

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1Thank Ericstrada
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Greetings Ericstrada. Thank you for your recent review regarding our San Juan Airport Hotel. Clean, convenient and a reasonably priced is a perfect way to describe us. Regarding your comments on pricing, we believe that one of the foundations of hospitality is the ability of accommodating and treating people the way that is the most appropriate for the situation, and...

Colorado Springs
Reviewed 5 June 2015

The San Juan Airport Hotel is just steps away from the check-in desk for many Caribbean flights. That said, the proportion of price to value is way off. There was no hot water- the water in the bathroom was barely tepid. The front desk told me that it was due to water pressure problems caused by the draught and to...

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Thank RealLilyBart
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Dear RealLilyBart, I appreciate you taking the time to share your impression of our San Juan Airport Hotel on Trip Advisor. We take feedback very seriously and we will follow up on the items you mentioned. I appreciate the feedback as it helps us in our continued mission to improve our product and service. If you choose to gives a...

Baton Rouge, Louisiana
Reviewed 4 June 2015

I had a great time! Puerto Rico does not require a passport and it is beautiful. I would recommend it to anyone. The fort, old San Juan, the ocean scenery, and locals made all the difference. I would definitely go again!

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1Thank SETTOON
SanJuanAirportHotel, General Manager at San Juan Airport Hotel, responded to this review

Hello SETTOON. We are elated by your comments regarding your recent visit to Puerto Rico. Convenient, friendly people and lot's of fun in the sun is what our island is all about. Please make sure to visit with us again the next time you visit Puerto Rico. Nice day, JF

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Amenities

Highlights
  • Breakfast included
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Breakfast included
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Our award winning San Juan Airport Hotel is the only HOTEL located at the airport, just steps from the Airlines counter. We have received the Best of the Best Award and Best of the Best 2 Star Hotel in Puerto Rico by the Puerto Rico Tourism Company. We have amazing rooms and complimentary amenities including FREE HOT buffet breakfast, FREE High-Speed Internet (Wi-Fi) wireless connection at download speeds more than 40mbs, FREE Business Center, a fitness center with everything you might need like ellipticals, treadmills, free weights, and more, and a on-site Restaurant & Bar. We have exceeded the standards and amenities in our commitment to your comfort. ... more   less 

Additional Information about San Juan Airport Hotel

Address: Luis Munoz Marin International Airport, San Juan 00937, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $165 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — San Juan Airport Hotel 3*
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western San Juan
San Juan Best Western
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Questions & Answers

Here's what travellers have asked, with answers from San Juan Airport Hotel staff and other travellers.
31 questions
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Questions? Get answers from San Juan Airport Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do not stay on 2nd floor. There is less noise and better view on higher floors.”
travelerQ1300IQ, 23 Apr 2017 | Read review
“No room is protected from the plane noise.”
chemsalesman, 29 Mar 2017 | Read review
“Just take ear plugs and hope for the best!”
RosieWinchester, 17 Mar 2017 | Read review
“Find a different hotel”
611alisont, 14 Mar 2017 | Read review
“All rooms are good”
heywoj, 10 Mar 2017 | Read review
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