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Best Western Plus Condado Palm Inn & Suites

1,701 reviews
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Traveller (547)
Room & Suite (362)
Pool & Beach (71)
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Overview
  • Excellent44%
  • Very good36%
  • Average14%
  • Poor4%
  • Terrible2%
Travellers talk about
“north tower”(52 reviews)
“across the street”(211 reviews)
“jean paul”(16 reviews)
Free Wifi
Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Rooms
4 Mar.5 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,701)Write a Review
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Show reviews that mention
All reviewsnorth toweracross the streetjean paulfront deskpuerto ricoold san juanyogurtfree breakfastpartial ocean viewthe breakfast areaking suitehigher floorwithin walking distancethe general managerbus stopashford avenueopen hours
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11 - 15 of 1,412 reviews
Reviewed 15 January 2018

The hotel staff was very friendly. We got in a bit late so the restaurant was closed, which was a bummer. However, the front desk person suggested a Chinese place across the street so we did get food from there that was very good. The...More

1  Thank Borders24U
Reviewed 14 January 2018 via mobile

I stayed at the hotel for my husband birthday. It is a very clean hotel conveniently located with comfortable rooms and very friendly employees. My son was able to use the pool and I used the gym every morning. I highly recommend Ropa Vieja Restaurant...More

2  Thank Luisa D
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded 5 weeks ago

Hi Luisa, I am glad that you spent this special occasion with us and enjoyed the stay. Thank you for recognizing the service provided by our staff. Ropa Vieja, our new Cuban and Puerto Rican cuisine restaurant, is now open for breakfast, lunch and dinner....More

Reviewed 12 January 2018

This isn't a luxury hotel, but if you need to stay in Condado for a few nights, it will work. Parking is a bit of a pain and costs $17. You have to drive through the neighborhood to get to the lot in the back...More

Thank bknn
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded 5 weeks ago

Thank you for staying with us. Our staff takes a lot of pride in providing warm and friendly service to all our guests. The hotel has a deal with an adjacent parking lot which provides a special rate to our guests. We have built a...More

Reviewed 12 January 2018

Awesome location. Surrounded by beaches, plenty of restaurants. The hotel restaurant has awesome staff especially Mr. Jimmy and his Hat (BEAUTIFUL personality-ADORE him) working the bar. Housekeeping staff great, but Ms. Paula AWESOME she took care of me my whole stay. I could tell when...More

Thank Keyligh
Response from Henry N, General Manager at Best Western Plus Condado Palm Inn & SuitesResponded 5 weeks ago

HI Keyligh, We are thrilled that you enjoyed the stay!! Paula is a great Team Member, she will be extremely happy about your review. Our restaurants Ropa Vieja and Nestle Toll House Café have been getting great reviews. We look forward to your next visit....More

Reviewed 11 January 2018 via mobile

During my stay in Puerto Rico I decided to stay in this hotel with my family and we couldn't have made a better decision. The staff welcomed us greatly, it's location is very practical and it's new additions are really good. We had a really...More

Thank Claudette56
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Bar/Lounge
Free High Speed Internet ( WiFi )
Pool
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Multilingual Staff
Conference Facilities
Banquet Room
Self-Serve Laundry
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Bar/Lounge
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
USD 146 - USD 381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in San Juan
#7 Family Hotel in San Juan
#7 Business Hotel in San Juan
#10 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Details
Price range
USD 146 - USD 381 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 On the Beach Hotel in San Juan
#7 Family Hotel in San Juan
#7 Business Hotel in San Juan
#10 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms, Kitchenette
Add Photo Photos
Traveller (547)
Room & Suite (362)
Pool & Beach (71)
Dining (44)
Amenities (19)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
sunshinelover59
7 February 2018|
AnswerShow all 5 answers
Response from Henry N | Property representative |
Hi, A taxi from the airport to the hotel is $19 plus a dollar per bag. To the docks it is about $15 plus a dollar per bag. We look forward to your visit!! Henry Neumann, GM
0
Votes
triplover35
3 January 2018|
AnswerShow all 2 answers
Response from Henry N | Property representative |
Thank you for the question. We have power, most of San Juan already does. We will not cancelled your reservation, as long as it is guaranteed with a valid credit card. We look forward to your visit!! Henry Neumann General... More
0
Votes
cruisers1234
26 October 2017|
AnswerShow all 4 answers
Response from Henry N | Property representative |
For some reason this forum does not allow us to post contact information. Please check our website or my responses to guest reviews on this site for our contact information. thanks,
0
Votes
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Room Tips
"One that does not face the street: it canget a little noisy."
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"The suites on the north tower offer the best views"
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"this hotel has only 20% of rooms with partial ocean view and none with full ocean view."
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"As an added security you must use your room key to access elevators from the lobby and the stairway."
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