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From the moment you call for reservation to your arrival, we make sure that your stay with us is more like visiting family members as we deliver personalized service at all the time and take close attention to details. Whether you are here on business or pleasure, our suites are carefully decorated with your well-being in mind providing all comforts of home at your dreamed destination. We assist you stay on track while traveling with our fitness room, business center with computer access and a printer. You can just relax and enjoy your favorite drink at our rooftop pool bar while overlooking the breathtaking view of the city and Bay. Start up your day at our SP Floor with our complimentary breakfast buffet as well as made to order full American Breakfast freshly prepared by our chef who is ready to greet you with a smile every morning as well as our team members who are delighted to take your order. From fresh pastries, fruits and juices to very well deserved hot breakfast.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Residential Neighbourhood
Modern
Languages Spoken
English, Spanish
Location
752 Ave Fernandez Juncos, San Juan 00907 Puerto Rico
Ciqala Suites Hotel
4.2 reviews
Getting there
Somewhat walkable
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Ciqala Suites garners appreciation for its tranquil location and clean, comfortable rooms that provide a cozy atmosphere for relaxation, according to guests. Despite praise for the friendly front desk staff and spacious accommodations, some travelers have voiced concerns over noise levels, delayed check-in times, and maintenance issues.
While the cleanliness of the hotel earns positive remarks, opinions on the amenities and value are mixed; guests have criticized the pool, breakfast quality, and additional costs, detracting from the overall guest experience.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Excelent Service dont think about it Twice. The staff very Atent and wunder full break fest. If you want a luxury stay this is the hotel. Very nice experience and it is near everithing in San Juan. The parking is very Small but the experience you will enjoy it. Make sure to turn on all the outlets in the room becouse it is a manual sistem swicht and then you will have everithing to enjoy it.
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Date of stay: February 2025Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Request Genesis for your cleaning lady she's amazing! She spoiled us! We got the presidential suite it was just like home the kids got their own bedrooms their own TVs. No you don't need all of the high-end stuff in the presidential suite but it makes it so nice to come home to after a long day on the beach or excursions. Also I don't think they put this in the description of the presidential suite but there is a rainfall shower head in the master bathroom that was amazing! Don't worry about ever hearing noises in this hotel we never heard a peep from anyone the walls are pretty thick so are the ceilings LOL. The price of the presidential suite so that you are treated like kings and queens was definitely reasonable not overpriced at all will definitely stay here again! The rooftop pool is definitely a sight to see at night. We didn't go to the restaurant upstairs ( eter) because there was a dress code of no flip flops I did have nice dresses but didn't pack any heels for the requirement.
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Date of stay: November 2023Trip type: Travelled with family
Room Tip:There is parking available for hotel guests only one parking spot per room
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Sara Laboy, Guest Services / Front Office at Ciqala Suites Hotel
Responded 1 Dec 2023
Dear Guest, Thank you so much for your wonderful review and for choosing to stay with us! We're thrilled to hear that your experience in our presidential suite was like a "home away from home" and that it provided everything you and your family needed for a comfortable and luxurious stay. We're particularly pleased to hear your praise for Genesis. It’s always heartening to know when our staff members, especially those like Genesis who work diligently behind the scenes, make such a positive impact on our guests' experiences. Rest assured, your compliments will be passed along to her as an affirmation of her hard work. We're also glad you enjoyed the unique features of our presidential suite, like the rainfall showerhead in the master bathroom. It's these little touches that we hope make a big difference in the comfort and enjoyment of your stay. Thank you for highlighting the peaceful ambiance of our hotel. We understand the importance of a tranquil environment, especially after a day filled with beach activities or excursions. Regarding the restaurant dress code, we appreciate your feedback and understand that while our policies aim to create a certain ambiance, they can sometimes be inconvenient. We will take your comments into consideration as we continuously strive to improve our guest experience. It's wonderful to know that you found the value of the presidential suite to be reasonable and that you are planning to stay with us again. We look forward to welcoming you back and hope that next time you'll have a chance to experience Éter Rooftop & Lounge. Best Regards,
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Front desk staff very friendly and explains everything very well regarding the restaurant, the Rooftop, which is spectacular. The room is small but with everything you need to spend a night without problems as a couple. Parking in the same building at no cost. The hotel food is good, I think expensive. Breakfast is a la carte and a room service, it is good, but since the room is small it is very difficult to eat. They are punctual at breakfast and the room service guy is excellent. They should improve the bathroom shower, it has no pressure and is difficult to keep in the middle to be able to bathe; Another thing that I think they should improve is the identification of the associates, they cannot be easily identified or the "name tag" cannot be seen immediately. I recommend the hotel and I think I am a new customer.
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Date of stay: November 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Absolutely not a 4 star hotel whatsoever. Def a 3 star and that’s being generous. We called about an early check in which wasn’t possible—which was fine because we ended up enjoying ourselves elsewhere for an extra few hours, but when we arrived AN HOUR + after check in, the room still wasn’t ready and we had to wait an extra 30 min. We got to the room and it wasn’t even cleaned properly. The floor felt dusty or like there was trails of sand, the laundry room had sand still in the sink and on top of that the air conditioning in the living room barely worked so it was hot as balls in the common area. We asked for extra towels and that took 30+ min the first time, the second time it never even came. Their complimentary breakfast ( with added fees for some things) was served in containers that made me feel like I was in a nursing home, and the food was worse than hospital food. On checkout day, our breakfast came extremely late and cold, and on top of that they were calling the room to rush us out saying we’d be charged extra for a late checkout….not sure where that hustle was when we were checking in but OKAY. Good luck reaching them on the phone—I had to call 5+ times anytime I needed something…might as well figure it out yourself. Oh, and one of the bathrooms smelled like bad sewage all day so we kept that door closed the entire time, and if you need to iron your clothes—good luck because there was just an ironing board .
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Date of stay: May 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel Agosto, General Manager at Ciqala Suites Hotel
Responded 21 June 2024
Thank you for taking the time to provide detailed feedback about your stay at Ciqala Luxury Suites. I sincerely apologize that your experience did not meet your expectations and for the various issues you encountered during your visit. We are truly sorry for the inconvenience you faced with the delayed check-in and the cleanliness of your room. Your comments about the dusty floor, sandy laundry room, and malfunctioning air conditioning are very concerning. We have addressed these issues with our housekeeping and maintenance teams to ensure they are resolved and do not happen again in the future. The delays in receiving extra towels and the difficulties you experienced in reaching us by phone are unacceptable. We are working to improve our response times and communication to better serve our guests' needs. Regarding the breakfast service, we apologize that it did not meet your expectations. We will review our breakfast offerings and presentation to ensure a higher quality experience for our guests. The delay and quality of your breakfast on checkout day are also being reviewed to prevent such occurrences. Additionally, the bad smell in one of the bathrooms and the lack of an iron in your room are issues we are addressing immediately. We appreciate your patience and understanding as we work to resolve these matters. Your feedback is invaluable in helping us improve our services, and we are committed to making the necessary changes to provide a better experience for our guests. Please feel free to contact me directly if you would like to discuss your stay further. We hope you will consider giving us another opportunity to provide you with the quality experience you deserve. Thank you again for your feedback. Best regards, Miguel Agosto Operations Manager Ciqala Luxury Suites
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Ciqala is not luxurious. My stay was a nightmare. My room was on the 8th floor below the restaurant and the pool I was able to hear foot steps back and forth most of my the night. To top it off my room was flooded with pool water and they had to move me to a lesser rated room. The free breakfast was awful I was charged $3.00 because they said I ordered one extra yogurt which was a lie I did not eat the yogurt because it was a few spoons of yogurt in a small bowl not in original container, the banana was 3 cut pieces, the egg tasted like dirt. When I complained about the charge for the yogurt they removed it from my credit card. However, the manager gave me a credit of $100.53 for the flood in my room. Nothing luxurious about this hotel it’s overpriced and over rated with poor customer service. 2 good things 1)they put my luggage in storage while I was traveling2) the manager was very nice
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel Agosto, General Manager at Ciqala Suites Hotel
Responded 5 Apr 2024
We sincerely apologize for the dissatisfaction you experienced during your stay at Ciqala. Your feedback is invaluable to us, and we deeply regret that we fell short of meeting your expectations. We're truly sorry for the disturbances you encountered due to noise from the restaurant and pool, as well as for the inconvenience caused by the flooding in your room. This is certainly not the experience we aim to provide for our guests, and we understand your frustration. We apologize for the misunderstanding with the breakfast charge and appreciate your patience as we addressed this issue. It's disappointing to hear that the breakfast did not meet your expectations, and we will review your comments with our team to ensure improvements are made. We're glad to hear that our staff assisted you with storing your luggage and that the manager provided you with a credit for the inconvenience you experienced. However, we understand that this does not excuse the overall dissatisfaction you encountered. Please know that we take your comments seriously, and we will use them to improve our services and prevent similar issues from occurring in the future. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience if you choose to stay with us again in the future. Warm regards,
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The location is absolutely wonderful, very quiet, and only blocks away from restaurants, coffee shops and grocery stores. The luxury kitchen is nice but unfortunately, there is nothing to use for cooking. It was only stocked with plates, cups and utensils, and a nice blender but no cookware. There was left articles from the previous guest and overall not clean despite daily housekeeping things were not restocked or wiped down. The air conditioning didn’t work in the main living area but the individual rooms were nice and cool. We did call in our AC issue and it was fixed on the third night. The beach is wonderful, but make sure that you’re clear on drop off and pick up because it can be confusing. The WiFi is nearly unusable even for basic email. Lastly, don’t have a great expectations about the pool. It is very small and uncomfortable with the restaurant guests being right there but the view on the restaurant is nice to have an a wonderful amenity.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel Agosto, General Manager at Ciqala Suites Hotel
Responded 5 Apr 2024
Thank you for taking the time to share your feedback with us. We're pleased to hear that you appreciated our wonderful location, close proximity to amenities, and quiet surroundings. However, we deeply apologize for the disappointment you experienced during your stay. Your comments regarding the kitchen amenities, cleanliness, and air conditioning issues are concerning and not reflective of the high standards we strive to uphold. Rest assured, we have addressed these issues with our housekeeping and maintenance teams to ensure that similar incidents do not occur in the future. Regarding the beach shuttle service, we appreciate your feedback and will work on improving the clarity of drop-off and pick-up instructions to enhance the guest experience. We understand the importance of a reliable internet connection and will investigate the WiFi issues you encountered to ensure a more seamless experience for our guests in the future. Furthermore, we regret that the pool did not meet your expectations. Your feedback is valuable to us, and we will take it into consideration as we continue to improve our amenities. We sincerely apologize for any inconvenience these issues may have caused and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything we can do to make it up to you, please don't hesitate to reach out to us directly. Warm regards, Miguel Agosto Operations Manager
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Rooms are small but more space would feel unnecessary. We had everything we needed. WiFi signal was a little patchy when watching TV but not bad. Small hairs found on the shower curtain and shower walls but other than that, the entire room seemed very clean. Breakfast menu had great options. Delivered to room. (Didn't get to eat it because we had to leave for flight very early) Rooftop restaurant has a nice view of the city. Very small pool in the middle of the restaurant (awkward placement). Very expensive food and drinks but the brioche bread pudding dessert item was DELICIOUS! 20 min or less walk to small beaches or quick Uber to Old San Juan (el morro, etc). Paola at the front desk was very friendly and helpful ❤️ would stay here again.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dianibel R, General Manager at Ciqala Suites Hotel
Responded 24 Aug 2023
Dear ileahc2019, Thank you so much ! More than welcome to host your next visit to San Juan. Eter Rooftop menu and food is exceptional. The bread Pudding is exquisite! Best Regards,
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This was my first time in Puerto Rico and Ciqala was at first glance a great place to stay, but it wasn’t rly at the end. First, the breakfast is extremely weird for 4 star hotel: they bring breakfast into your room every morning and the options are limited. Omelets and other egg meals are very oily, the pancakes are dry and once the staff forgot to put berries that I ordered before. I also was confused for why they bring plastic cutlery every morning when there is a kitchen with cutlet in the room… seems like a waste creation for an island. In terms of dinner , however, there is a great restaurant on the roof that is very popular among locals- so definitely book beforehand! The food is great, but we had to wait for 30 min to seat us despite our reservation….
In terms of the room , the air conditioning kept dripping on us and the bathtub is terrible! There is glue/foam and scratches all over it (attaching pics). The pillows are extremely hard and impossible to sleep on.
It was a priority to me to have a Pool while being on vacation and what we got was a tiny jacuzzi size thing on the roof that was never used because it is right near the bar and is a part of the restaurant on the roof. Would be weird swimming near a bunch of strangers in the evening… so I don’t even know how that was called a pool.
In terms of a location, it is quiet and near a couple of restaurants which was nice. The beach is still a great walk and for pretty much anything else you HAVE TO have a car. So be ready to rent one if you are coming to San Juan. There are definitely better located places to stay at.
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Date of stay: March 2024Trip type: Travelled as a couple
Room Tip:Great place to eat for dinner
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel Agosto, General Manager at Ciqala Suites Hotel
Responded 5 Apr 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience or disappointment you experienced during your stay at Ciqala. We're sorry to hear that the breakfast options did not meet your expectations and that there were inconsistencies in the service. Your comments regarding the plastic cutlery and environmental impact have been duly noted, and we will take steps to address this concern and minimize waste in the future. We apologize for the wait time you experienced at our rooftop restaurant despite having a reservation. We understand the frustration this caused and will work to improve our dining service to ensure a smoother experience for our guests. We regret that you encountered issues with the air conditioning, bathtub condition, and pillow comfort in your room. Your feedback will be shared with our maintenance and housekeeping teams to address these concerns promptly. We understand your disappointment with the size and ambiance of our rooftop pool. We apologize for any confusion and will take steps to clarify the amenities offered to our guests. We're glad to hear that you appreciated the quiet location and proximity to restaurants. However, we apologize if the location did not meet all of your needs and expectations. Thank you again for sharing your feedback with us. Your comments are invaluable as we continuously strive to improve the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay. Warm regards, Miguel Agosto Operations Manager
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We stayed overnight pre-cruise and while the property has an amazing rooftop there is not much space elsewhere to enjoy. July is extraordinarily hot in Puerto Rico so baking on a rooftop is not a comfortable option. We do enjoy a nice lobby where one can enjoy the ambience and visit rather than being restricted to a guestroom. Ciqala does not have any lobby space. In addition, they charge a resort fee but not sure what amenities are included in this fee. Last, we had breakfast included in the rate, but this was also laughable. It really is a bare bones room service that will cost you extra if you order anything besides two eggs, one slice of toast, lukewarm coffee and a watered-down orange juice. The one silver lining was the front desk staff who were very friendly and efficient. Unfortunately, this is not enough for a return stay so we will choose elsewhere for our next San Juan visit.
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Date of stay: July 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Miguel Agosto, General Manager at Ciqala Suites Hotel
Responded 9 Aug 2024
Thank you for taking the time to share your feedback and for your 3 out of 5-star review. We appreciate your candid comments as they help us improve our guest experience. We’re glad to hear that you enjoyed our rooftop and that our front desk staff made a positive impression during your stay. However, we’re truly sorry that certain aspects of your visit did not meet your expectations. We understand that the lack of lobby space was a disappointment, especially considering the heat during your visit. Your feedback regarding the resort fee and breakfast offerings is also noted, and we will review these areas with our team to see where improvements can be made. We always strive to provide the best possible experience for our guests, and it’s clear that we fell short in some areas during your stay. We hope you’ll reconsider staying with us in the future, as we would love the opportunity to provide a stay that better meets your expectations. Thank you again for your feedback, and we wish you all the best on your future travels. Warm regards, Miguel Agosto Operations Manager
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The menu and the scenery is what holds this restaurant’s potential. Unfortunately what keeps this place from being a 5 star restaurant and one might even say worth it is the chef’s and bartenders or management… service was slow, inaccurate, and fruitless. One can argue it was due to a busy night, however when a steak is sent back for not being cooked at the correct cooking temperature it should come back nothing less than perfect in or course temperature. Not only was it still medium rare (even rare), but some of the garnishes were gone which is just odd. I felt as if though the garnishes as removed considering the main problem was nothing less than dismissed. I personally didn’t even want to take it home it was inedible to me. When one goes to a restaurant of this caliber (for the alternatives) one expects nothing less of that. The cocktails tasted like juice, little to no alcohol. Our waitress was very pleasant and u think that was one of the only reasons I enjoyed the experience along with the obvious (the view). I felt for my waitress.. she had too many tables which is why I didn’t think it was on her but she has little to no time to cater to us. The ambience and a amazing food options are great but it just not all the way there. As a tourist I hope that when I do come back the food is not what I experienced. It’s disappointing because it had so much potential, truly. A nice touch would be heaters I noticed many (including myself) asking or getting towels which is probably a lot to wash at the end of the night.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Dianibel R, General Manager at Ciqala Suites Hotel
Responded 29 Aug 2023
Thank you! Warmest Regards,
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I don't know if there's a shuttle to Old San Juan, but there is a shuttle to the beach and it's free. It leaves around 10 am and returns around 3 pm. Those times could change, so ask the front desk for the exact times for the day you want to go. If you want a cheap way to get to Old San Juan, I would use Uber. We had a car and we still used it a lot for quick trips to eat and things like that.
Beach shuttles are free...about 3 blocks away and they also have bicycles that you can use for free.. I had a rental so it was pretty easy getting around
Hello, thanks to contact us. We take the first night of your stay as deposit. You can cancel without penalty 72 hours before the ck-in date. This deposit is a credit for your stay. If you have any questions feel free to contact us.
See you soon!!!
There are more places to choose from in the San Juan area.
PRICE RANGE
AU$304 - AU$646 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ciqala hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
19
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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