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Condado Lagoon Villas at Caribe Hilton

Booking.comUSD 264*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Condado Lagoon Villas at Caribe Hilton
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734 Reviews from our TripAdvisor Community

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There are newer reviews for Condado Lagoon Villas at Caribe Hilton
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Showing 680: English reviews
Va
Reviewed 3 weeks ago

Hotel has a $75/a day hold fee plus resort fee. Would've been mpre prepared had id known about extra charge. Food on resort was expensive but places to eat if you walk around. Room itself was GREAT and LOVED the hammocks.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Ashley B
Tampa, United States
Reviewed 3 weeks ago

Went to participate in family wedding. Hotel was great. City was wonderful, local drivers aggressive but well mannered, Hotel food options were fine, beach very nice. Many local vacation options within about one hour travel time including Castillo, Yunque National Forest and Bacardi Distillery. Highly recommended.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank markwZ6554TE
Knoxville, Tennessee
Reviewed 3 weeks ago

I travel a lot for work, and I've hung my flag with Hilton because in general they have the most properties where my travel happens, along with being loyal to the points program. I am a Hilton Diamond member, and usually qualify to be one by no later than April each year...so that gives you an idea of how much...

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Helpful?
Thank Lattle4
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We would like to express our sincere apologies for the inconvenience you encountered while in our property. This is uncharacteristic of our hotel and team members, and we are always looking...

Reviewed 3 weeks ago

Poor quality, over priced. Outside bar shut down early on weekend, ordered special desert that was terrible and extremely overpriced, ice machine did not work nor did the coke machine. Had dinner at the hotel and for some reason, were put in the "outer" section and everyone else coming in were seated in the bar area. Service was poor.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Margie B
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Dear Margie B, We apologize we were not able to provide you with the quality of services you deserve. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve. Thank you again for your feedback and we hope you will consider staying with us again

Montclair, New Jersey
Reviewed 4 weeks ago

I was definitely nervous based on reviews but this hotel met and exceeded expectations. The location is convenient to other places to visit. The daily activities and private beach were great. Kids loved it. Staff was very friendly. The room itself was fine. I can see the wear and tear but it wasn't a big deal. Had the 10th floor...

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Helpful?
Thank KimberlyRL5
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for sharing your great family vacation experience!! It is always delight to provide you and your family with friendly service, convenient location, private beach and daily activities for the kids. We are looking forward to our next opportunity to provide you with another great stay.

Mayaguez
Reviewed 19 April 2017

Food expensive and not what expected. One omelette breakfast 30.00. Early check in cost 80.00 ridiculous when room was available. Rooms clean and spacious. Area beauriful and touristic. Would like to return but un affordable.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank marsoto42
joselinelopezvela, Guest Relations Manager at Condado Lagoon Villas at Caribe Hilton, responded to this review

Thank you for sharing your experience. We are sorry we could not meet your expectations. We aim to deliver great service and a memorable experience. Your comments help us understand where we need to improve. We hope you will consider staying with us in the future.

San Juan, Puerto Rico
Reviewed 18 April 2017

Very good for family and friends. Just the perfect space with the nicest view and location. Love the accessibility of everything. My daughter loved it and we hf a great time. I wish I stayed for a little longer

Review collected in partnership with Hilton Hotels & Resorts
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Thank Lourdes G
Reviewed 18 April 2017

I have never been to Puerto Rico before and this resort was awesome. They have a very small but private beach so you don't have to be bothered by the locals to buy something. also due to a rock wall, it breaks most of the waves do you don't have to worry about your kids. There is a lot to...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Debbie N
Reviewed 5 April 2017 via mobile

We would like to thank everyone at this hotel for making us feel welcome-and spoiled:)-especially Lucy at the front desk-thanks for your kind hearted guidance during our stay- she is very knowledgeable about the best places to visit in the area-- also thanks to Tyreen and the crew at Il Giabanis restaurant who will make you feel like family--also the...

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Helpful?
Thank Heidi D
Puerto Rico
Reviewed 5 April 2017

Was pleasantly surprised by the excellent service and attention. And the location cannot be any better, as the hotel connects with Paseo Caribe, the "IT" place... live music, best food, excellent views!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Silvia G

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Meeting Rooms
  • Concierge
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Peaceful and set aside, the Condado Lagoon Villas are close to all the Caribe Hilton resort amenities and can enjoy the flexibility of our villa accommodations, each divisible into three separate units or combined into spacious suites, perfect for families or groups. Guests at the Condado Lagoon Villas can also enjoy the convenience of a separate check-in exclusively for Villas guests. ... more   less 

Additional Information about Condado Lagoon Villas at Caribe Hilton

Address: 1 San Geronimo Street, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $244 - $513 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Condado Lagoon Villas at Caribe Hilton 4*
Number of rooms: 96
Reservation Options:
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Also Known As:
Condado Lagoon Villas At Caribe Hilton Hotel San Juan
Hotel Style:
#7 Spa Hotel in San Juan
#9 On the Beach Hotel in San Juan
#12 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Condado Lagoon Villas at Caribe Hilton staff and other travellers.
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Questions? Get answers from Condado Lagoon Villas at Caribe Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in the main tower.”
Lattle4, 30 Apr 2017 | Read review
“room 71032 had a great view”
KimberlyRL5, 27 Apr 2017 | Read review
“Villa rooms are the side of the courtyard will be subject to loud music until about 10 p.m. on the weekends.”
afamteach, 3 Apr 2017 | Read review
“try to stay in the building where the lobby is located. The other building has an outside bar next door that plays music till 3 am.”
shellerenee, 24 Mar 2017 | Read review
“Take a higher floor room so regardless of which building you are in you get to see the lagoon or the ocean”
12thMan2013, 14 Feb 2017 | Read review
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Prices are for 1 room, 2 adults
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