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Acacia Boutique Hotel

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Traveller (420)
Room & Suite (246)
Pool & Beach (87)
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Overview
  • Excellent46%
  • Very good28%
  • Average12%
  • Poor6%
  • Terrible8%
Travellers talk about
“wind chimes”(75 reviews)
“niche restaurant”(26 reviews)
“hot tub”(98 reviews)
AMENITIES
Free Wifi
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
3 Star Hotel
All hotel details
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Rooms
5 Jun.6 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (658)
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11 - 15 of 624 reviews
Reviewed 21 March 2018

They could care less. I booked through Booking.com on a "NO PREPAYMENT NEEDED – pay at the property" and it booked the wrong night. Neither Booking.com nor the hotel would even discuss it. Both said "talk to the other guy". Now they say that the...More

3  Thank John H
Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 5 weeks ago

Dear guest, thank you for your review. We have read your feedback. Our guests are our priority and we are here to serve. To transfer your reservation some charges and fees may apply. Please contact us directly to the hotel at (787) 725-0668 or write...More

Reviewed 29 January 2018 via mobile

We spent one night before leaving on a cruise. Our room was lovely with a very nice view. The internet service was good. The staff was friendly and helped us carry our suitcases up to our third floor room. It was a short cab ride...More

1  Thank MCBNH
Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 14 April 2018

Thank you so much for your review. Your feedback is the best reminder that our emphasis on outstanding performance is rewarding us with recognition and beautiful energy. We hope to see you again soon. Take care.

Reviewed 25 January 2018

Room was ok. We were barely in the room due to booking many tours, but the room was full of dust. You could walk on the tile floor without your feet being dirty. This includes the bathroom, patio, and windows. The room had no hair...More

Thank Tiffany K
Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 14 April 2018

Thank you Tiffany for your review. We are so glad you were enjoyed our property, our warm water pool, the best beach in Condado, and the rest of adventures that make the Acacia Boutique Hotel the starting point of all the memorable experiences to have...More

Reviewed 18 January 2018

We stayed at the Acacia hotel the night before embarking on a cruise. We checked in and then were walked to another location about one block away. Our room was a few steps down from their main level and the only natural light came from...More

Thank Tonette P
Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 21 January 2018

Thank you for your review. We are so glad you enjoyed the stay at our property. Our staff works very hard to make our guests feel welcomed to our beautiful island of the Caribbean. We will take what you wrote to better our service in...More

Reviewed 8 December 2017 via mobile

I spent 3 nights here for business. It’s a lovely place that is ideal for a vacation but was not the best choice for a business trip. Great location right on the beach. The rooms are comfortable but it would be nice if the hotel...More

Thank hollywoodfl
Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 22 December 2017

Thank you so much for your review. We are a boutique hotel that offers friendly and amazing comfort experience to all our visitants. In our exclusive restaurant Niche, an awarded cusine, ideal for meetings and adventures, guests can have brunch, most breakfast plates a la...More

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Heated pool
Details
Price range
USD 129 - USD 247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 129 - USD 247 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (420)
Room & Suite (246)
Pool & Beach (87)
Dining (24)
Amenities (12)
Business Centre & Event Rooms (1)
Questions & Answers
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Meanderingsoul
4 October 2017|
AnswerShow all 2 answers
Response from lkhughes | Reviewed this property |
after the hurricane, I seriously doubt their fax machine is working. they are very close to the ocean in San Juan.
0
Votes
Lindsey H
31 March 2017|
AnswerShow all 3 answers
Response from Fernando S | Property representative |
Hi: No, this is not an all-inclusive hotel. We do have an in house restaurant, Niche Bistro which serves breakfast and dinner a la carte and we also include rates with breakfast included through third party companies like... More
0
Votes
Room Tips
"Room 217 is the best one"
Read review
"good views all around. We were on the bottom floor, so our room didn't have a view but it was a large..."
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"The hotel is not very accessible for people with mobility concerns."
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"Don't do it"
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