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Acacia Boutique Hotel

646 reviews
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Traveller (410)
Room & Suite (246)
Pool & Beach (87)
Overview
  • Excellent47%
  • Very good28%
  • Average12%
  • Poor6%
  • Terrible7%
Travellers talk about
“wind chimes”(75 reviews)
“niche restaurant”(26 reviews)
“hot tub”(104 reviews)
Free Wifi
Air Conditioning
Heated pool
Non-Smoking Hotel
Restaurant
Bar/Lounge
Multilingual Staff
3.0 Star Hotel
All hotel details
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Reviews (646)Write a Review
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All reviewswind chimesniche restauranthot tubpuerto ricoold san juanboat barhalf blockbeach towelsocean parkroom sizethird floorsmall poolyour luggagerental carbalconycondadocruise
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1 - 5 of 613 reviews
Reviewed 3 weeks ago via mobile

We spent one night before leaving on a cruise. Our room was lovely with a very nice view. The internet service was good. The staff was friendly and helped us carry our suitcases up to our third floor room. It was a short cab ride...More

Thank MCBNH
Reviewed 4 weeks ago

Room was ok. We were barely in the room due to booking many tours, but the room was full of dust. You could walk on the tile floor without your feet being dirty. This includes the bathroom, patio, and windows. The room had no hair...More

Thank Tiffany K
Reviewed 18 January 2018

We stayed at the Acacia hotel the night before embarking on a cruise. We checked in and then were walked to another location about one block away. Our room was a few steps down from their main level and the only natural light came from...More

Thank Tonette P
Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 21 January 2018

Thank you for your review. We are so glad you enjoyed the stay at our property. Our staff works very hard to make our guests feel welcomed to our beautiful island of the Caribbean. We will take what you wrote to better our service in...More

Reviewed 8 December 2017 via mobile

I spent 3 nights here for business. It’s a lovely place that is ideal for a vacation but was not the best choice for a business trip. Great location right on the beach. The rooms are comfortable but it would be nice if the hotel...More

Thank hollywoodfl
Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 22 December 2017

Thank you so much for your review. We are a boutique hotel that offers friendly and amazing comfort experience to all our visitants. In our exclusive restaurant Niche, an awarded cusine, ideal for meetings and adventures, guests can have brunch, most breakfast plates a la...More

Reviewed 4 December 2017

I think the staff here were seeking to use the hurricane as an excuse for the shortcomings of their hotel. Some problems were clearly caused by the hurricane and everyone understands that - eg cracked windows. However, the hurricane was a while ago now and...More

Thank r4m
Response from Gustavo M, Guest Relations Manager at Acacia Boutique HotelResponded 19 December 2017

Thank you very much for your review. Our hotel remained open during the worst hours of the hurricane to provide shelter to many refugees and unprotected families. Our concept is not of a hi end hotel, but a boutique style with a staff that outmost...More

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About
Amenities
Top amenities
Restaurant
Free High Speed Internet ( WiFi )
Bar/Lounge
Hotel Amenities
Multilingual Staff
Babysitting
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Heated pool
Details
Price range
USD 130 - USD 264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 130 - USD 264 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (410)
Room & Suite (246)
Pool & Beach (87)
Dining (24)
Amenities (12)
Business Centre & Event Rooms (1)
Questions & Answers
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Meanderingsoul
4 October 2017|
AnswerShow all 2 answers
Response from lkhughes | Reviewed this property |
after the hurricane, I seriously doubt their fax machine is working. they are very close to the ocean in San Juan.
0
Votes
Lindsey H
31 March 2017|
AnswerShow all 3 answers
Response from Fernando S | Property representative |
Hi: No, this is not an all-inclusive hotel. We do have an in house restaurant, Niche Bistro which serves breakfast and dinner a la carte and we also include rates with breakfast included through third party companies like... More
0
Votes
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Room Tips
"The hotel is not very accessible for people with mobility concerns."
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"Don't do it"
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"didn't stay in the hotel"
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"The upper floor rooms have a more secluded aspect to them"
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