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Doubletree by Hilton San Juan

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2,660 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton San Juan
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Showing 2,421: English reviews
Reviewed 10 January 2015

Excellent hotel. Horrible food. Good service. Pleasant surroundings. Clean and tastefully decorated. Attentive staff. Could use a small flower shop. Horrible food. Needs a new chef. Needs a new chef. Needs a new chef.

Review collected in partnership with DoubleTree by Hilton
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3Thank lilvias
newfoundland
Reviewed 9 January 2015

Stayed here in April 2014 for three nights. The room was clean, although a little small, and the bathroom is not very private. The hotel offered free WiFI which worked great all around the hotel. I found the food and drinks to be a little pricy especially since you could walk across the street and purchase it for 1/5 the...

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4Thank frozennewfie
New York City, New York
Reviewed 9 January 2015

My friends and I stayed here for 4 days and we had unforgettable experience! Staffs were really friendly and nice, especially, Juan at the front desk, he explained very well and was very helpful. We miss him already! The location is really good. There is a supermarket where you can buy cereals, milk, and fruits for breakfast. There are several...

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6Thank Esther S
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Esther S, Thank you for recognizing Juan and for sharing this review. He was truly grateful and I personally rewarded his efforts for going above and beyond. If we can assist you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com Always at your service, Yodil Cabán General Manager Doubletree by Hilton San Juan...

Ft Worth
Reviewed 8 January 2015

EVERYONE was so friendly and the front desk always had a good answer to our questions. From where to get a good burger, to how do I get to the mall, to where is the best place to shop. Rooms were clean and there is a 24 hour supermarket right across the street, the baked chicken there was wonderful (who...

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5Thank Terry_FtWorth
San Antonio, Texas
Reviewed 7 January 2015

Great hotel in Condado. Centrally located to highways, restaurants, beach and tourist areas. I stay here very frequently and for long periods of time and everyone treats you like family. From Antonio taking my luggage greeting me like a long lost cousin to Carolina, Khamil, Juan and Peter checking me and and making sure I have my fair share of...

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4Thank CicelyS
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos CicelyS, We truly enjoyed having you as our guest and look forward to welcoming many more times in the future. The team was so excited to read your review, THANK YOU!! If we can assist you in any way please contact us directly at 1-877-926-3030 or by e-mail at reservations@sjdoubletree.com Always at your service, Yodil Cabán General Manager Doubletree...

Philadelphia, Pennsylvania
Reviewed 7 January 2015

With a friendly and helpful staff and well-kept facilities, this hotel exceeded my expectations. Best FREE Wi-fi I have ever experienced in a hotel. Nearby Starbucks, supermarket and at least 5 good local restaurants made this a great location. For those who rent cars, exiting the hotel parking and getting on a major road was very good when compared to...

Review collected in partnership with DoubleTree by Hilton
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6Thank alexdesoto
Jackson
Reviewed 6 January 2015

We chose this hotel to get the Hilton honors points. But the rooms were the smallest Hilton rooms I have ever seen. We were also disappointed to find that this was in such a dangerous neighborhood. Even though we arrived very late (just after midnight) we were refused any sort of late checkout. When I reminded the receptionist that we...

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1Thank NoCruiseControl1
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Robert P, Our guest’s satisfaction is extremely important to us and we are willing to be as flexible as possible to ensure our guests are happy and have a great experience. We are truly sorry that you were not able to enjoy our neighborhood, but would like to invite you back and offer our assistance in planning your activities....

Richardson, Texas
Reviewed 6 January 2015

This hotel was modern and cozy. The room we had had a murphy bed and we shared the room with 2 other for 4 people total. Check-in was pretty easy. I always love the cookies at doubletrees. Rate was okay. Didn't use the beachclub or the pool really due to the rain and was there a short amount of time...

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3Thank DallasZach
Dallas, Texas
Reviewed 6 January 2015

Spend Dec 22 and 23 on Business trip (yes, 2 days before Christmas). Staff there very friendly. All of them speak English and most of them fluently. There is super market just cross the street. Great lunch there, very cheap and quality food. Great dessert bar as well. Breakfast complimentary for HHonors Gold and Up. Good buffet and the server...

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5Thank Arif S
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Arif S, Thank you for sharing your experience in this review and for staying with us while on your business trip. We are happy to read that you enjoyed your stay with us and that you would love to stay with us again, but with your family. Once you have decided on your future stay dates, please contact us...

New York
Reviewed 5 January 2015

Just returned from the Doubletree. We were a family of 6. Four adults and two small children. The rooms are incredibly small. It is impossible for a family of 4 to stay in these rooms for 1 week. In addition only a handful of rooms have a bathtub. That is a big problem with children. The pool area is ok....

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3Thank redhot53
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Redhot53, We’re very sorry to read that you would not return and that your experience at our property wasn’t up to your expectations. We do recommend for a family of 6 to have two rooms as even our larger rooms can only accommodate a maximum of two adults and two children. Our pool is balanced really early in the...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $175 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Agoda, Orbitz, Hilton Hotels Direct, Despegar.com and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Spa Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
112 questions
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WACONIA
phoenix, az
6 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
2 months ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in higher floors if you want a decent night sleep”
 of 5 bubbles Ocsdtraveler, 16 Mar 2017 | Read review
“Get on the east side to avoid the morning trash trucks across the street”
 of 5 bubbles FredW865, 14 Mar 2017 | Read review
“Ask for one, just like I did, they gave me a good one.”
 of 5 bubbles jerryrajabi, 5 Mar 2017 | Read review
“Best views would be the north side which looks toward the ocean.”
 of 5 bubbles R4822GHkevink, 24 Feb 2017 | Read review
“All the rooms seemed to be quite nice in my opinion.”
 of 5 bubbles CSamSmith, 22 Feb 2017 | Read review
5 of 5