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Doubletree by Hilton San Juan

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2,662 Reviews from our TripAdvisor Community

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Showing 2,422: English reviews
Reviewed 18 February 2015 via mobile

The 1st time I have a great time. I decided to booking another time for President's Weekend. All ok: A super clean room like I request, near to the elevator. All the staff: The front desk guy (Joan), the porter (Antonio), the valet parking guys (Antonio & Anthony), the bar guy (Federico) & the housekeeping girl (Johanna) were Excellent in...

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8Thank glenreinhold
Reviewed 18 February 2015

Smallest room I've ever stayed in. Thought I was at a Microtel. Bed was a double and took up entire room. Bathroom was glass door and right next to bed. Yes, really. Someone should have thought that through. Not close to the beach despite what the website says. Valet shuttle service was nice though. At $300 plus a night stay...

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3Thank Mike E
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Mike E, I am genuinely concerned about the experience you have expressed in your review, and would like to apologize for not meeting your expectations. Please contact me directly at my cell phone 787-649-3530 or by e-mail at yodil.caban@hilton.com. I would like to get more detailed information regarding your stay, so we take the necessary corrections and ensure our...

Glenview, Illinois
Reviewed 17 February 2015

Very good service, ideal location, free internet, Taxis are accessible all the time. Two miles away from Old San Juan and very close from Airport. The staff was very friendly and helpful with good recommendations for other services like tours and restaurants, In general, my wife and me, we had good vacation at the Hilton Caribe. The pool and beach...

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1Thank Levi G
Madison, Wisconsin
Reviewed 17 February 2015

Although the room was small, it was arranged very efficiently and provided all that was needed for a short stay. Seemed to be redecorated recently. We enjoyed the location: 10" cab ride from airport ($46 round trip), 10" cab ride to Old City ($34 round trip), a short walk to the beach, and a grocery store across the street. There...

Review collected in partnership with DoubleTree by Hilton
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Thank Travelercat58
Dallas, TX, United States
Reviewed 16 February 2015

Small rooms. Poorly maintained furniture. Dirty carpets with human hair, as if they are never vacuumed. Dirty showers with walls full of soap scum. Poor quality breakfast. Overcooked eggs, poor variety. Good location

Review collected in partnership with DoubleTree by Hilton
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2Thank Luis G
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Luis G, What you have described in your review is completely unacceptable. We strongly believe that it is our responsibility to consistently deliver the high levels of service for which we have been recognized for and are truly sorry that this was not the case during your stay. Please contact me directly at my cell phone 787-649-3530 or by...

Las Cruces, New Mexico
Reviewed 16 February 2015

I booked mainly based on previous reviews and they were absolutely correct. Note that beds are a tiny bit small (for queens) and that is what you get BUT the roos are lovely, modern, fully equipped and then some. Breakfast was delicious. Antonio, a member of the staff, helped us with an all day private tour. What a great way...

Review collected in partnership with DoubleTree by Hilton
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4Thank NMGIRL78
Reviewed 16 February 2015

Great hotel, unique location, closed to restaurants, entertainment, shops, etc. Rooms very clean, excellent housekeeping. All personnel very friendly and helpful. Definitely I will bring my group next year.

Review collected in partnership with DoubleTree by Hilton
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3Thank S2348BFrobertos
Doylestown, Pennsylvania
Reviewed 15 February 2015

Close to beach, which was its biggest plus. Area around the hotel is so-so, and taxis are $15 to get anywhere. The room was clean and the bed comfortable, but there are glass blocks separating the bathroom and bedroom, so if one person turned the bathroom light on, the light came through. The room itself was small, but had mini-fridge,...

Review collected in partnership with DoubleTree by Hilton
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Thank Donna T
Reviewed 15 February 2015 via mobile

Great place to stay as it's not in the area of Old San Juan where all the cruise ships dock...but still close. I rented a car but they have taxis, and tour guides available to take you where you need. Pool is great. Many great restaurants to choose from. A new pizza place just opened up next to this hotel....

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3Thank Brandon P
Tecumseh, Michigan
Reviewed 15 February 2015

My husband and I just returned from a three night stay at the Hilton Doubletree on Avenue De Diego in San Juan. Our stay included 2-days pre-cruise and 1 additional day post-cruise. Given the scheduling details and drama usually associated with pre-cruise deadlines and all, I cannot begin to say enough nice things about this hotel, especially how exceptional the...

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5Thank mat'sgirl

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $176 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
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Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
112 questions
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WACONIA
phoenix, az
6 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
2 months ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in higher floors if you want a decent night sleep”
 of 5 bubbles Ocsdtraveler, 16 Mar 2017 | Read review
“Get on the east side to avoid the morning trash trucks across the street”
 of 5 bubbles FredW865, 14 Mar 2017 | Read review
“Ask for one, just like I did, they gave me a good one.”
 of 5 bubbles jerryrajabi, 5 Mar 2017 | Read review
“Best views would be the north side which looks toward the ocean.”
 of 5 bubbles R4822GHkevink, 24 Feb 2017 | Read review
“All the rooms seemed to be quite nice in my opinion.”
 of 5 bubbles CSamSmith, 22 Feb 2017 | Read review
5 of 5