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Doubletree by Hilton San Juan

2,943 reviews
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Traveller (763)
Room & Suite (471)
Pool & Beach (194)
Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (2,943)Write a Review
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All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubpool areabusiness centersister propertyopen hoursfew blocksvery nice hotelresort feepre cruise stay
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801 - 805 of 2,659 reviews
Reviewed 16 October 2015

My husband and I stayed here on a pre-cruise trip. Check in was quick but the staff at front desk are not very friendly... The room was spacious enough, clean and comfortable. The facilities were well maintained! The pool and hot tub were relaxing at...More

4  Thank ADM12
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 18 October 2015

Saludos ADM12, We appreciate your kind words regarding your room and the exceptional customer service you received from one of our bellman. We will share your review with our front desk team to ensure consistency and continue to focus on delivering the outstanding service that...More

Reviewed 15 October 2015

We were treated with courtesy and respect and never felt that we were not getting the attention we deserved as guests. The staff was welcoming, informative, ready to make suggestions for places to see and food to eat. The greatest treat was coming to the...More

Review collected in partnership with DoubleTree by Hilton
6  Thank Judy A
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 18 October 2015

Saludos Judy A , We enjoyed having you as our guest and hope to welcome you back soon! Thank you for sharing. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or...More

Reviewed 15 October 2015

They had a very friendly staff. Property and rooms very clean. Ours on the 11th floor room had a great view. Staff provided golf cart ride to their beach. Chairs and umbrella there, clean beach. will stay again next time

5  Thank vhs6564
Reviewed 12 October 2015

We stay at this hotel anytime we have activities in San Juan. It is clean, the service very good and very conveniently located. The pool is heated now and my kids love it. It is big enough for them and small enough for me as...More

Review collected in partnership with DoubleTree by Hilton
5  Thank A. G
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 14 October 2015

Saludos A. G, We are honored to be your preferred choice when staying in San Juan. Thank you!!! We look forward to welcoming you back many more times!!! Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at...More

Reviewed 12 October 2015 via mobile

The staff is fantastic especially Antonio. He went out of his way to make sure we knew all the attractions and restaurants. He went above and beyond to ensure we had all the information we needed to have a good trip. He was friendly and...More

5  Thank Nicole1562
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 14 October 2015

Saludos Nicole1562, Antonio was thrilled to read your review and wanted to thank you for recognizing his efforts to make your stay special!! So on his behalf, GRACIAS!! We look forward to welcoming you back soon!! Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet ( WiFi )
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
USD 156 - USD 389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#6 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 156 - USD 389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 On the Beach Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#6 Luxury Hotel in San Juan
#6 Romantic Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (763)
Room & Suite (471)
Pool & Beach (194)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (10)
Family and Play Areas (7)
Questions & Answers
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Cas I
7 February 2018|
AnswerShow all 4 answers
Response from Edwin S | Reviewed this property |
It should be since it enclosed around the buildings. If not give them a call and find out.
0
Votes
lemonheadqueen
2 February 2018|
AnswerShow all 5 answers
Response from Nancy0657 | Reviewed this property |
I agree - do not hesitate to go - the hotel was in fine shape. I was in San Juan, Mayaguez and Ponce in late November and there were no issues. Yes, the interior of the island is still suffering from damage, but you will... More
0
Votes
tennisfan1357
27 November 2017|
AnswerShow all 5 answers
Response from SJdouble_tree | Property representative |
Saludos tennisfan 1357, Thank for contacting us and for your interest in staying with us during your visit to San Juan. Following the immediate passing of Hurricane Maria we did need to cancel reservations in order to... More
0
Votes
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Room Tips
"We stayed on the top floor and had an awesome view of the city and mountains off in the distance."
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"Book ahead."
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"Get a 2000's numbered room, patio opens to pool area!"
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"Higher up the better - corner king rooms are bigger"
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