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Doubletree by Hilton San Juan

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Traveller (768)
Room & Suite (465)
Pool & Beach (196)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
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Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (2,972)
There are newer reviews for Doubletree by Hilton San Juan
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2,685 results
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1,604
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1,604
781
204
63
33
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All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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791 - 795 of 2,685 reviews
Reviewed 27 November 2015

We booked this hotel though Royal Caribbean and were not disappointed!!! The service was exceptional. The hotel clean and well appointed, and the room modern, clean, and had the most wonderful shower!!! The true gem of the hotel was the Bellman Antonio!!! We were in...More

4  Thank JFC-TLC
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 1 December 2015

Saludos JFC-TLC, We must agree with you that Antonio is a true gem! He truly embodies our guest centric culture. Thank you for your review and we look forward to welcoming you back again. Always at your service, Yodil Cabán General Manager For the lowest...More

Reviewed 26 November 2015

Stayed here for 2 nights while visiting friends in Puerto Rico. Staff are very friendly. Front desk was able to accommodate my preferences. I was given 2 cookies at check-in....they were warm and very yummy! Rooms are very clean. Bed was very conformable and sheets...More

2  Thank Lisa C
Reviewed 23 November 2015

Top Notch service. Request for extra bed fulfilled at the last minute. Great bathroom and shower. Quiet. Supermarket across the street so not locked in to hotel food - which looked very good by the way. City view, as expected.

2  Thank FLLadydoc
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 24 November 2015

Saludos FLLadydoc, Thank you for your review and the top notch service statement!! Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com.

Reviewed 22 November 2015

Spent 2 nights after our cruise. Arrived very early but amazingly they were able to accommodate us and we had a room immediately. Room has both a small fridge and microwave. Beautiful pool and hot tub with plenty of loungers, chairs and even a couple...More

2  Thank EddieA1
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 24 November 2015

Saludos EddieA1 , It is great to read that you enjoyed your stay with us and that you would absolutely stay with us again. Thank you for you review, kinds words and the bus tip on how to get to Old San Juan!! Always at...More

Reviewed 19 November 2015

this was a good trip but not great. Cab from the airport cost around $20, the hotel is in Conadao on a fairly busy street in a commercial area. Check in was a bit of hassle booked the room with my sister who lives in...More

1  Thank EricaKathrina
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 20 November 2015

Saludos EricaKathrina, We truly strive to be a great hotel and are always looking for ways to exceed our guest’s expectations. I am truly sorry if this was not the case during your stay and for the confusion upon check in. In the best interest...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
USD 175 - USD 357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 175 - USD 357 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (768)
Room & Suite (465)
Pool & Beach (196)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
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Kathy S
13 March 2018|
AnswerShow all 3 answers
Response from YMCSanJuan | Property representative |
Hi Kathy S, While we do not have a shuttle from the airport to the hotel or the cruise port, we do have taxis available out front 24/7. At the airport, you will also find many taxi cabs available in the exit area. On... More
2
Votes
Sabine E
3 March 2018|
AnswerShow all 3 answers
Response from Tracey S | Reviewed this property |
Hi, the Double Tree is about 15-20 mins from the airport.
0
Votes
tonykitchen9
24 February 2018|
AnswerShow all 7 answers
Response from Jose Javier N | Reviewed this property |
Taxi service has fix price and only service from the airport. For hotel port and port hotel uber is the best way to go, but taxi is always an alternative. Also many private car companies can take care of your needs if an... More
0
Votes
Room Tips
"The Hilton Honors rooms on the top floor are very nice!"
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"We were on the 6th floor away from the elevators and it was perfect! Quiet and comfortable."
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"Try another location if you are looking for a resort"
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"Rooms on both sides of the third floor were very good and quiet"
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