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Doubletree by Hilton San Juan

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Traveller (773)
Room & Suite (465)
Pool & Beach (196)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (2,988)
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2,698 results
Traveller rating
1,615
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1,615
783
204
63
33
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All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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781 - 785 of 2,698 reviews
Reviewed 29 December 2015

Pros: Great location, provides shuttle for beach, right across from 24/7 grocery store, bebos cafe restaurant, Starbucks on location, kasalta bakery 10 mins walking distance, washer and gym onsite This is my 7th trip to puerto rico for both business and leisure. The room I...More

6  Thank Preethy A
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 January 2016

Saludos Preethy A, We want to thank you for highlighting some great benefits of our hotel and at the same time apologize for the interactions that you have described with one of our front desk agent. We hold our guest centric culture very dear to...More

Reviewed 28 December 2015 via mobile

My fiancé and I stayed here for 3 nights and loved it! We had access to a supermarket literally across the street along with a bus route that took us anywhere including the historic Old San Juan and back. The beautiful beach is just walking...More

4  Thank realjoniviera
Reviewed 28 December 2015 via mobile

We come for Christmas weekend with my daughters, we are 3 people, the room offered was too small for 3 people. We only tried the breakfast at the restaurant, it was OK. Nice design of the Swimming pool but not good for swimming, it's a...More

Thank Alejandro A
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 4 January 2016

Saludos Alejandro A, For your next stay please contact us directly at 1-877-926-3030 or e-mail us at reservations@sjdoubletree.com so we can assist you with booking a larger room. Thank you for your review and for pointing out the good service. Always at your service, Yodil...More

Reviewed 27 December 2015

I liked the restaurant / bar staff. Really nice people. I liked the beach. I like the cleanliness of the rooms. But...I've stayed at other Double Tree by Hilton hotels and I was expecting more, to be honest. I booked a 2 queen bed bedroom....More

2  Thank JoaoCoutinho
Reviewed 26 December 2015 via mobile

I want to thank the staff at The Double Tree Hilton for an amazing stay. If i knew this hotel was such a pleasure to be at i would have stayed here my whole trip. Amazing! Impeccable service, accommodating staff,not to mention down the street...More

3  Thank Kristina C
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
USD 178 - USD 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 178 - USD 322 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Business Hotel in San Juan
#3 Spa Hotel in San Juan
#4 Family Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (773)
Room & Suite (465)
Pool & Beach (196)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
Heather C
9 May 2018|
AnswerShow all 8 answers
Response from nseal1976 | Reviewed this property |
Hi ,at the time I stayed the place didn't feel safe at all ,I can imagine that now after the hurricane and economic situation it's has gotten worse.
1
Vote
Kathy S
13 March 2018|
AnswerShow all 3 answers
Response from YMCSanJuan | Property representative |
Hi Kathy S, While we do not have a shuttle from the airport to the hotel or the cruise port, we do have taxis available out front 24/7. At the airport, you will also find many taxi cabs available in the exit area. On... More
2
Votes
Sabine E
3 March 2018|
AnswerShow all 3 answers
Response from Tracey S | Reviewed this property |
Hi, the Double Tree is about 15-20 mins from the airport.
0
Votes
Room Tips
"The Hilton Honors rooms on the top floor are very nice!"
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"We were on the 6th floor away from the elevators and it was perfect! Quiet and comfortable."
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"Try another location if you are looking for a resort"
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"Rooms on both sides of the third floor were very good and quiet"
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