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Doubletree by Hilton San Juan

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Traveller (768)
Room & Suite (465)
Pool & Beach (195)
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Overview
  • Excellent61%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible1%
Travellers talk about
Free Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
4 Star Hotel
All hotel details
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Doubletree by Hilton San Juan
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (2,971)
There are newer reviews for Doubletree by Hilton San Juan
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2,684 results
Traveller rating
1,604
781
204
63
32
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1,604
781
204
63
32
Show reviews that mention
All reviewsdouble treemurphy bedgrocery store across the streethour supermarketwarm cookiescafe pierrebebo's cafeself parkingpool and hot tubbusiness centerpool areaopen hoursfew blocksvery nice hotelresort feepre cruise stayfitness center
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11 - 15 of 2,684 reviews
Reviewed 2 weeks ago

I was in PR for a few days on business. The Doubletree was the perfect location for us, as we were working downtown San Juan. The staff at the hotel was so welcoming and helpful with directions and ideas for our free time. The restaurant...More

1  Thank Christine B
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 1 week ago

Saludos Christine B, We are glad to hear that we were the perfect hotel for your business trip to Puerto Rico. Our team is truly passionate about providing all of our guests with an amazing experience so we are thrilled to read that we did...More

Reviewed 2 weeks ago via mobile

Outstanding staff at this Doubletree! Allowed is a early check in after traveling for 13 hours (cancelled flights) and allowed for a late check out so children could play in the pool. A beautiful and well maintained hotel with pool. There is a grocery store...More

1  Thank 4pznapod
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 2 weeks ago

Saludos 4pznapod, As a father myself, I understand how tiresome the process of traveling can be so if we have the availability you can always count on an early check-in or even a late check-out when staying with us. We are sure the kids enjoyed...More

Reviewed 2 weeks ago via mobile

Great hotel,nice restaurant, I love the gift shop and chocolates godiva ect..,the rooms are nice,the pool is very small but okay and the location is wonderful. They have nice employees overall but one lady at the front desk was little bit angry all the time,...More

Thank nseal1976
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 2 weeks ago

Saludos nseal1976, We are glad to hear that you liked our hotel's locations, restaurant, and our gift shop. We are sorry if for any reason the interaction with our front desk team was not up to par. We welcome guests from all over the world...More

Reviewed 2 weeks ago

Clean hotel with lots of stuff close by. Pool, gym and overall hotel area is clean and great for a vacation get away. We walked to many restaurants each night which was save and fun. the locals are great and kids had a great time....More

1  Thank Donnie3R
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 2 weeks ago

Saludos Donnie3R, It sounds like you had the perfect family vacation while staying with us! We are happy to read that you and your family enjoyed our pool, beach club, and the many restaurants in our area. Our valet team will be thrilled to hear...More

Reviewed 3 weeks ago via mobile

I felt like I came and met with my best friends. Sugil at the front desk checked us in with such a friendly demeanor. She was attentive to us whenever we passed by the dean and anything we needed at the doubletree we got promptly...More

2  Thank Hiri T
Response from YMCSanJuan, General Manager at Doubletree by Hilton San JuanResponded 2 weeks ago

Saludos Hiri T, 20 stars! Hiri, thank you so much for leaving us such a fantastic review. Our team members give the extra mile every day to guarantee that our guests receive the best service and reviews like yours serve as a testament to their...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Spa
Heated pool
Outdoor pool
Details
Price range
USD 175 - USD 358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 175 - USD 358 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Spa Hotel in San Juan
#3 Business Hotel in San Juan
#4 On the Beach Hotel in San Juan
#4 Family Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
Room types
Non-Smoking Rooms, Accessible rooms
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Traveller (768)
Room & Suite (465)
Pool & Beach (195)
Dining (66)
Amenities (98)
Business Centre & Event Rooms (9)
Family and Play Areas (7)
Questions & Answers
Ask a question
Kathy S
13 March 2018|
AnswerShow all 3 answers
Response from YMCSanJuan | Property representative |
Hi Kathy S, While we do not have a shuttle from the airport to the hotel or the cruise port, we do have taxis available out front 24/7. At the airport, you will also find many taxi cabs available in the exit area. On... More
2
Votes
Sabine E
3 March 2018|
AnswerShow all 3 answers
Response from Tracey S | Reviewed this property |
Hi, the Double Tree is about 15-20 mins from the airport.
0
Votes
tonykitchen9
24 February 2018|
AnswerShow all 7 answers
Response from Jose Javier N | Reviewed this property |
Taxi service has fix price and only service from the airport. For hotel port and port hotel uber is the best way to go, but taxi is always an alternative. Also many private car companies can take care of your needs if an... More
0
Votes
Room Tips
"The Hilton Honors rooms on the top floor are very nice!"
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"We were on the 6th floor away from the elevators and it was perfect! Quiet and comfortable."
Read review
"Try another location if you are looking for a resort"
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"Rooms on both sides of the third floor were very good and quiet"
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