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Doubletree by Hilton San Juan

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Doubletree by Hilton San Juan
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2,660 Reviews from our TripAdvisor Community

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Showing 2,421: English reviews
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Orlando, United States
Reviewed 2 days ago NEWvia mobile

DoubleTree has become my favorite go-to place to stay when on a business trip. And the San Juan property did not disappoint. The room was spacious and comfortable. The work area was very comfortable, as well. Plenty of outlets and light, plenty of space to have all my papers. Their wifi does get busy at peak times, so get your...

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Helpful?
1Thank Gabriel M
Spotsylvania, Virginia
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

My wife and I liked the overall stay while we were there this past December 2016. The staff was very friendly and helpful. The room was very clean and the right size room. The bed was very comfortable which is always a plus. There is a courtyard to spend a few hours sitting by poolside relaxing under the trees. There...

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8Thank Kevin K
About Hotel's Favourite Review
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Kevin K, These are really great pictures of our hotel. Thank you for sharing them and for this amazing review. Hopefully for your next visit you will be able to capture a few shots of Ocean Park beach. Always at your service, Yodil Cabán General Manager yodil.caban@hilton.com For the lowest rate guaranteed visit us at sanjuandoubletree.com, call us at...

Elmwood Park, Illinois
Reviewed 2 days ago NEW

I arrived at the Doubletree San Juan on March 16, 2017. When I first arrived finding the hotel's self parking garage was kind of tricky, being that it was my first time at this property. I almost parked in the residents portion of the garage. I eventually found the hotel's self park entrance on Loiza street. That right there was...

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Thank nefcolon
Block Island, United States
Reviewed 3 days ago NEW

We were "stuck" in San Juan due to flight cancellations and our good luck was to stay at this hotel. The staff were exemplary and made us feel very comfortable and relaxed in spite of our situation. We enjoyed our stay and also the people of San Juan.

Review collected in partnership with DoubleTree by Hilton
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1Thank Jessie E
Miami Beach, Florida
Reviewed 6 days ago NEW

Bringing 35 friends together for a birthday weekend excursion can be very stressful, so by the time I got to the hotel i was already exhausted. Nevertheless as soon as I checked in, I was greeted by a "Happy Birthday" and a warm smile from Peter at the front desk. He was truly hospitable and asked if he could do...

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2Thank seanlguerra
Orange County, California
Reviewed 1 week ago NEW

This was my third business trip to Puerto Rico and the third time I've stayed at this Doubletree. It's fairly close to the airport and the places I needed to go, so the location is convenient. This third stay at this hotel is probably my last. First of all, there was all this construction going on during the day that...

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Thank Ocsdtraveler
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Ocsdtraveler, We would like to apologize if during your last stay you were not able to rest, we ask that you please see this as an isolated incident and do consider staying with us again. We have finished all renovation work to our lobby restaurant and would like to share the new ambience with you. I can assure you...

Reviewed 1 week ago

digital room selected was not available, or even close, although I arrived after 430 PM. Bathrooms throughout the hotel did not work, was not informed as to why. With kids this was a huge issue. Price was very expensive compared to the many DTs we have stay at world wide

Review collected in partnership with DoubleTree by Hilton
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Thank Lonnie H
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos Lonnie H, We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience a higher level of customer service. Always at your...

Detroit, Michigan
Reviewed 1 week ago

The "Resort charge" of 20% was a big surprise. Fortunately the staff reversed the charge. $50 was also debited from our card each day for possible expenses. If we were not paying attention to their account and our card account we could have ended up with a very expensive stay

Review collected in partnership with DoubleTree by Hilton
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1Thank RobOnnz
YMCSanJuan, General Manager at Doubletree by Hilton San Juan, responded to this review

Saludos RobOnnz , As a resort destination it is customary to find that hotels in Puerto Rico charge a resort fee. At our hotel we strive to include value for all of our guests by including the following amenities: Beach club at the nearby Ocean Park Beach where our guests can find a reserved area with lounge chairs, umbrellas and...

Chesterfield, Virginia
Reviewed 1 week ago

Adjacent to Starbucks, good pizza place there as well. 24 hour fast mart across the street. Right on city bus line to old town ($.75) with free trolley once you get in town. Shuttle to beach about every 25 mins.

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2Thank Fred W
St. John
Reviewed 1 week ago

We live on St. Jonn and often go to San Juan for a change of pace. We have tried several hotels in this area and the Doubletree ranks high on our list. Friendly staff, the room was clean and modern. Lots of places to eat in the vicinity.

Review collected in partnership with DoubleTree by Hilton
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1Thank jamdufur

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Spa
Room types
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Hotel San Juan is located in the popular Condado area of Puerto Rico's capital city. This modern, full-service hotel offers a wonderful balance of relaxed comfort and warm hospitality conveyed by a signature warm DoubleTree chocolate chip cookie on arrival. Stay within walking distance of sandy Puerto Rico beaches, museums and casinos. Our location is ideal, just three miles from the historic district of Old San Juan and only five miles from San Juan's Luis Munoz Martin International Airport. Contemporary guest rooms and executive accommodations include in-room conveniences like a 32-inch flat-screen TV, MP3 clock radio, WiFi access, microwave, mini-fridge, and plush beds for a comfortable night's sleep. Enjoy a choice of dining options showcasing Asian, Caribbean and international cuisines. Relax in tropical surrounds in the private courtyard with a sparkling outdoor pool with whirlpool. Unwind with a spa treatment or work out in the 24-hour fitness center, featuring cardio equipment and free weights. ... more   less 

Additional Information about Doubletree by Hilton San Juan

Address: 105 Ave De Diego | Ocean Park Beach, San Juan 00911-3529, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $175 - $367 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree by Hilton San Juan 4*
Number of rooms: 184
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Despegar.com, Orbitz, Hilton Hotels Direct, Agoda, Hotels.com and Jetsetter so you can book your Doubletree by Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton San Juan Hotel San Juan
Doubletree San Juan
San Juan Doubletree
Best Western San Juan
San Juan Best Western
Hotel Pierre Puerto Rico
Hotel Style:
#3 Business Hotel in San Juan
#4 Family Hotel in San Juan
#4 Spa Hotel in San Juan
#4 On the Beach Hotel in San Juan
#6 Romantic Hotel in San Juan
#7 Luxury Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton San Juan staff and other travellers.
112 questions
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WACONIA
phoenix, az
6 months ago
Lawton, Oklahoma
Cape Canaveral, Florida
2 months ago
Las Vegas, Nevada

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Questions? Get answers from Doubletree by Hilton San Juan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay in higher floors if you want a decent night sleep”
 of 5 bubbles Ocsdtraveler, 16 Mar 2017 | Read review
“Get on the east side to avoid the morning trash trucks across the street”
 of 5 bubbles FredW865, 14 Mar 2017 | Read review
“Ask for one, just like I did, they gave me a good one.”
 of 5 bubbles jerryrajabi, 5 Mar 2017 | Read review
“Best views would be the north side which looks toward the ocean.”
 of 5 bubbles R4822GHkevink, 24 Feb 2017 | Read review
“All the rooms seemed to be quite nice in my opinion.”
 of 5 bubbles CSamSmith, 22 Feb 2017 | Read review
5 of 5