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    Sheraton Old San Juan Hotel

    100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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    Best prices for your stay
    09/07/2017 10/07/2017
    1 room
    • 1 room
      2 adults
      • 2 adults
        0 children
        • 0 children
          USD 247*
          USD 197*
          USD 247*
          USD 197*
          USD 247*
          USD 197*
          Traveller (999)
          Room & Suite (520)
          Pool & Beach (86)
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          Overview
          • Excellent27%
          • Very good41%
          • Average21%
          • Poor6%
          • Terrible5%
          Travellers talk about
          “old san juan” (1,053 reviews)
          “cruise ship” (152 reviews)
          Free Wifi
          Breakfast Buffet
          Air Conditioning
          Pool
          Non-Smoking Hotel
          Restaurant
          Room Service
          Suites
          Bar/Lounge
          Fitness centre
          Concierge
          Wheelchair Access
          Business Centre
          Dry Cleaning
          Rooftop Terrace
          4.0 Star Hotel
          All hotel details
          San Juan Marriott Resort & Stellaris Casino
          6,286 reviews
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          Sheraton Puerto Rico Hotel & Casino
          2,157 reviews
          #6 of 48 hotels in San Juan
           
          Condado Vanderbilt Hotel
          1,838 reviews
          #1 of 48 hotels in San Juan
           
          La Concha Renaissance San Juan Resort
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          Rooms
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          Write a Review
          Reviews (2,333)
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          There are newer reviews for Sheraton Old San Juan Hotel See the most recent reviews

          871 - 875 of 2,333 reviews

          Reviewed 2 February 2015

          Great hotel, in a top location, close to the port if you are boarding a cruise and close to the centre of old San Juan and the fort area. Has a good casino in house and a burger bar, restaurant and coffee shop.

          2  Thank Wazza262
          Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 3 February 2015

          Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

          Reviewed 31 January 2015

          Do not stay here if you are expecting a property like a Sheraton, Westin, Hilton, Hyatt or etc. This "Sheraton" felt more like a Ramada. On the positive side, the hotel was clean and safe. The front desk staff were friendly and helpful. And the...More

          5  Thank Minotaur98126
          Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 3 February 2015

          Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent...More

          Reviewed 31 January 2015

          This hotel, while in an excellent location, especially for those cruising form Old San Juan(not to be confused with the Panamerican dock across the harbor) should NOT be branded a Sheraton. Its just not up to that brand level. To start with the lobby is...More

          3  Thank JAG596
          Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 3 February 2015

          Dear Guest, Thank you for taking the time to share your feedback. We truly regret not meeting your expectations during your stay. Indeed our hotel building footprint has some limitations of space that had to be sacrificed in order to build a property with 240...More

          Reviewed 28 January 2015

          Let me start by saying that the location is the only thing positive going for this hotel. We had tremendous difficulty having our room cleaned or at the least towels replaced. The first two days, I think we were forgotten and the last two service...More

          8  Thank Amy O
          Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 3 February 2015

          Dear Guest, Thank you for taking the time to share your feedback. We regret your experience regarding housekeeping services and our pool. We were extremely busy during this event but this in no way justifies your experience. Your feedback is very important to us and...More

          Reviewed 28 January 2015

          This hotel is perfectly located across from Pier 2 (ferry to Bacardi House in Catana), 10 min walk to Castillo San Cristobal Fort, 10 min walk to La Princessa Fountain, 15-20 min walk to El Morro Castle, and about 5 mins from restaurants, bars, and...More

          4  Thank Nat W
          Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 3 February 2015

          Dear Guest, Thank you for the great review of our hotel! You certainly nailed it with great details as you really took advantage of our unique location in the historic Old San Juan district. We are glad that you enjoyed your stay and hope to...More

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          About
          Amenities
          • Top amenities
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Room Service
          • Bar/Lounge
          • Free High Speed Internet ( WiFi )
          • Hotel Amenities
          • Room Service
          • Business Centre with Internet Access
          • Dry Cleaning
          • Meeting Rooms
          • Laundry Service
          • Concierge
          • Banquet Room
          • Multilingual Staff
          • Conference Facilities
          • Room amenities
          • Air Conditioning
          • Things to do
          • Pool
          • Restaurant
          • Fitness Centre with Gym / Workout Room
          • Bar/Lounge
          • Hot Tub
          Details
          • Price range
          • USD 144 - USD 319 (Based on Average Rates for a Standard Room)
          • Hotel class
          • Hotel Style
          • #9 Luxury Hotel in San Juan
          • #15 Romantic Hotel in San Juan
          • #15 Family Hotel in San Juan
          • Room types
          • Suites ,
          • Non-Smoking Rooms ,
          • Family Rooms
          • Number of rooms
          • 240
          • Reservation Options
          • TripAdvisor is proud to partner with Orbitz, Hotwire, Hotels.com, Travelocity, Priceline, Booking.com, Expedia, TripOnline SA, Cancelon, Evoline ltd, getaroom.com and HotelQuickly so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
          • Location
          • Caribbean >
          • Puerto Rico >
          • San Juan
          • Also Known As
          • Sheraton Old San Juan Hotel San Juan ,
          • Sheraton Old San Juan Hotel And Casino ,
          • Sheraton San Juan ,
          • San Juan Sheraton ,
          • Old San Juan Sheraton
          Add Photo Photos
          Traveller (999)
          Room & Suite (520)
          Pool & Beach (86)
          Dining (73)
          Hotel & Grounds (629)
          Bathroom (46)
          Business Centre & Event Rooms (22)
          Family and Play Areas (3)
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          Questions & AnswersAsk a question
          How many miles is the Hotel from the airport?
          24 May 2017|
          Answer Show all 6 answers
          Response from Eezee-Way | Reviewed this property |
          Just a few miles away from airport. Short ride by cab. We paid $25US cab fare. Enjoyed the scenic drive nearby.
          1
          Vote
          John S
          Hi, My family will be staying at the old San Juan Sheraton in about 3 wks prior to our cruise. 2 Questions #1 I've gotten 2 different answers to where the Royal Caribbean is docked. Is is right in front of the hotel or across the bay? #2 Does the Hotel provide airport shuttles. We are getting in around 1:30 in the morning Thank you so much John
          27 March 2017|
          Answer Show all 13 answers
          Response from Jay S | Reviewed this property |
          It's across the bay and sorry idk if they provide a shuttle we rented a car at the airport
          1
          Vote
          kity50
          I have been keeping up on the reviews to this hotel as we will be staying here on the 28th of April for a pre cruise before boarding Adventure of the Seas. Some say it is within walking distance others say take a cap? Can you tell me what it is? Kind of pricy to take a cab at 25.00 plus for a short walk, but in the same we have luggage and don't want to drag across the street in the hot sun either or maybe rain like we had last year. Thanks in advance. Counting the days. Last year we stayed in New San Juan, this year we chose your location because of reviews and being closer to the restaurants and things to do.
          21 March 2017|
          Answer Show all 15 answers
          Response from Efraim R | Reviewed this property |
          Depends on your Cruise Line. You need to verify if they are docking at Pan American Pier, If they ARE you will need to take a taxi. Its a short ride and should be no more than 8 to 10 minutes. If it is Carnival or any other... More
          1
          Vote
          Room Tips
          "About half of the room look out onto a courtyard with ZERO view!"
          Read review
          "Ask for a room with balcony and view of the water"
          Read review
          "Our room faced the parking garage and it was a little noisy"
          Read review
          "Even the rooms that state they are partial waterfront views are fine."
          Read review
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