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Sheraton Old San Juan Hotel

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2,090 Reviews from our TripAdvisor Community

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Showing 1,909: English reviews
Miami Beach, Florida
Reviewed 7 September 2014 via mobile

I stayed at mostly SPG hotels when possible and this is one of them. For those of you that don't speak Spanish rest assure the majority in Old San Juan speak English. This hotel is directly across the port therefore perfect location if taking a cruise. We were not taking a cruise and it was a nice location to all...

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Helpful?
1Thank Aroundtheworldiseelove
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience with us here and we are glad you enjoyed your stay. We are constantly implementing amenities and improvements based on our customers feedback. That's why we tripled WiFi bandwidth, renovated rooms, added lobby coffee shop, new Bacardi outdoor bar & lounge and have lot's of other great plans just in 2014 alone. Hope...

Baltimore, Maryland, United States
Reviewed 6 September 2014

The staff was extremely courteous from the minute I walked in the hotel to check-out. Eric who works at the restaurant was extremely helpful during both of my meetings at the hotel. We sat outside and he was there to help with all our needs. It began to rain and he immediately showed up to open the awning. We were...

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Helpful?
Thank Jordan L
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, We are very pleased to learn of your compliments during your stay. Our most tangible service product are memories and we are glad you contributed positively to your travel memories. We look forward to welcoming you back.

Wabash
Reviewed 5 September 2014

Stayed here for 1 night before our cruise. Hotel was super clean, beds were super comfy, and the employees all very friendly & helpful! Front desk associates were very knowledgeable & nice!! We had 2 rooms & they accommodated us so that we were right by eachother. You can walk outside the hotel door, go to the right & up...

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Helpful?
2Thank Momokat
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest! Glad to learn that you truly enjoyed your stay and Historic Old San Juan district. Indeed, the place to be & be seen in the Caribbean. Did you also know that you can walk 3 blocks to a secluded pristine beach? Hope to welcome you back soon.

Albrightsville, Pennsylvania
Reviewed 4 September 2014

Excellent service and very friendly. Downside is there is no parking,only valet. Fantastic room service if ordering breakfast. Walking distance to Old San Juan attractions. The front desk was very helpful in recommending restaurants and providing maps to guide you through the Old San Juan.

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Helpful?
Thank drachumi
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for your feedback. Glad you enjoyed your stay with us. We have valet parking but also have self parking rates of $10 from both lot's immediately adjacent to our hotel (Dona Fela & PAseo Portuario).

Wilmington, Delaware
Reviewed 3 September 2014

The location of the hotel is ideal for tourists wanting to explore Old San Juan. The hotel was nice and clean. Only complaint was that there was a graduation party going on in main ballroom on the second floor and unfortunately, we were on the third floor right above the room. The music was super loud; with bass. You would...

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Helpful?
Thank Melybean
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest thank you very much for your kind remarks in spite of the noise inconvenience caused by the prom in-house. Proms are usually held in the ballroom (Puntilla) which has no guest rooms above but unfortunately this was not the case during your stay.

Mascouche, Canada
Reviewed 3 September 2014

A perfect location If you have planned a cruise ... If you like being close enough to restaurants and historic sites Sheraton Old San Juan is a very good hotel ... Also, when is raining, Casino can do the job :-)

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2Thank Serge L
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the compliments. Luckily, rain is not common in this city. We hope to welcome you back soon.

Detroit, Michigan, United States
Reviewed 1 September 2014

We decided to stay here so we could fly in a day early for our Carnival Valor cruise. It was a $27 taxi ride from the airport to the hotel. The lobby is small and can get very crowded. Our room was clean and spacious. The rooftop pool was closed the night we arrived due to a tropical storm that...

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1Thank Jason B
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Thanks for your feedback and we hope you also enjoyed your cruise vacation. Old San Juan has many, many breakfast and all meal options just a few steps away for every budget. Popular places are Cafe Manolin, Cuatro Sombras, Siglo XX, Cafe Cortes, Cafe Berlin, Caficultura, wafflera and many more that specialize in artisan coffee and of course our Palio...

Bloomington, Illinois
Reviewed 31 August 2014

We ended up staying here after our previous hotel turned out to be not what we expected. We booked a Junior Suite over the phone and then took a cab straight here. Check in went smoothly, and we were shown up to our 4th floor room that had a large living room, and an even larger bedroom with balcony. The...

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2Thank CopperAddict
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Great tips! Glad you enjoyed your stay with us and your cruise vacation. Hope to see you around here soon.

Philadelphia, Pennsylvania
Reviewed 28 August 2014

Stayed here for one night before my cruise.m Arrived around noon and was able to check into my room. I was also upgraded to a better room because we are Starwoods members. Hotel is clean and the staff was very friendly.There is a roof top pool, small but has a great view of the harbour. There is restaurant in the...

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Helpful?
3Thank pgriffin9
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thanks for the compliments and we are glad you got to do so many things in just one day. Historic Old San Juan always has something going on every week.

Jacksonville, Florida
Reviewed 26 August 2014

My wife and I went on a cruise out of San Juan and arrived 1 day early to check out Old San Juan. We chose this hotel due to its location to the cruise terminal. Check in was quick and our room was ready on arrival. The room was clean and meet our needs. It is close to the trolly...

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Helpful?
3Thank Robert R
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Glad you enjoyed your visit and hope you also enjoyed your cruise vacation

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $223 - $466 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't let the bayroom fool you it looks out to the top of buildings and just a little bit to the water”
 of 5 bubbles Itsmelvw, 27 Nov 2016 | Read review
“ask for a room facing the bay”
 of 5 bubbles 65scotto, 25 Nov 2016 | Read review
“I'd rathe book in a higher floor.”
 of 5 bubbles Kalesa17, 10 Nov 2016 | Read review
“Get the corner room... great view of the harbor..”
 of 5 bubbles Fjdavis50, 9 Nov 2016 | Read review
“9th floor but away from the pool itself was great.”
 of 5 bubbles 34769pete, 1 Nov 2016 | Read review
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