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Sheraton Old San Juan Hotel

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Sheraton Old San Juan Hotel
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2,230 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Old San Juan Hotel
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Showing 2,030: English reviews
Grand Rapids, Michigan
Reviewed 2 weeks ago

We stayed here post cruise mainly for its proximity to the cruise port (right across the street from the Carnival Fascination). Room was clean and beds were comfy and staff was very nice (especially our bell hop, wish I had gotten his name). Great views from the roof top pool area. This hotel was also close to many restaurants and...

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Thank 0amberg
Orlando, Florida
Reviewed 2 weeks ago

Location! Location! Location! Conveniently located in front of the port and very close proximity to amazing restaurants, bars, historical sites, and a short drive from Puerto Rico's tourist beaches. Overall a good stay.

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Thank chrismarinpr15
Honolulu, Hawaii
Reviewed 2 weeks ago

We stayed at the Sheraton Old San Juan Hotel for one night prior to our cruise. It was a clean and comfortable hotel. Nothing too special. We enjoyed the proximity to the shops and restaurants nearby. We were travelling on Royal Caribbean's Adventure of the Seas, please keep in mind that this ship does not dock across from this hotel....

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1Thank CTF72490
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for your comments. We are glad you enjoyed your stay with us and look forward to your next visit. We hope you enjoyed your cruise vacation too.

Santiago, Chile
Reviewed 2 weeks ago via mobile

If you would like being confinement this is the right hotel. Wifi is so slowly that the human race will land on Mart before your web is loaded in your laptop. The solution from the employees was a change of room....after 2 days without internet connection. Furniture old, TV old, telephone old.... Only good thing is the room services.

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Thank ligrebrutal
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thank you for sharing your experience with us. We truly regret not meeting your expectations with regards to your wifi connection. All guest rooms just got the new beds Sheraton Signature Sleep Experience and have completed full renovations with several floors remaining. We hope you have an opportunity in the future to experience our new product.

Potsdam NY
Reviewed 2 weeks ago

This has an excellent location, close to the free trolley stop, to Walgreens and CVS stores, and to restaurants including Subway, and within walking distance of the information office. The staff were very pleasant to deal with and the concierge was very helpful.

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Thank RBHPotsdamNY
bolton ma
Reviewed 2 weeks ago

Traveled for a business trip. Stayed 2 nights. Staff nice. Precheck online is not what it is cracked up to be. Still had to go to front desk to show ID and cc? What is the point of recheck then? Staff is hospitable. Beach is lovely. Stayed in the cabana side of the hotel on the third floor with pool...

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1Thank ontheedgeknife
Reviewed 2 weeks ago via mobile

I am a puertorican and i work on the hospitality industry, I am staying here cause my mom is taking some conferences and I never have like to write reviews. This hotel actually got me mad enough to write one. Hospitality is about making people feel comfortable and in here is clear enough that the staff judges your apperiances so...

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1Thank Natty D
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, We appreciate your feedback and sincerely regret the inconveniences experienced during your stay. Although our valet is operated by a 3rd party, they must adhere to our brand quality service standards. In addition, there should be no hidden fees as such should have been disclosed at the booking site or method utilized to make the reservation.

Byron Center, Michigan
Reviewed 3 weeks ago

Very convenient to the Carnival cruise port and Old San Juan. Also close to a trolley stop. Felt safe walking around here even at night as there was a very strong and visible police force everywhere. Early check-in was non-existent though they stored our luggage for free while we were sightseeing and called when the room was ready. Concierge was...

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2Thank pepp7091
Baraboo, Wisconsin
Reviewed 3 weeks ago

We stayed here the first night and the last night of our Puerto vacation. The hotel is very nice, clean and met all of our needs. But the staff is amazing! Every person we met at the hotel smiled, was happy, and genuinely seemed to care about the guest. The roof top pool and hot tub were nice and provide...

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3Thank Baraboo_Born
Tampa, Florida, United States
Reviewed 3 weeks ago

Stayed here with my wife for 6 days last week. The staff is very courteous and responsive. The hotel is very clean. The concierge is very helpful. The room was clean and the cleaning crew did a good job every day. The bed was very comfortable. I read complaints about the cruise ship horns being loud, but I disagree with...

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2Thank Jaret G

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $207 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
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Also Known As:
Sheraton Old San Juan Hotel And Casino
Sheraton Old San Juan Hotel San Juan
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#10 Luxury Hotel in San Juan
#15 Romantic Hotel in San Juan
#15 Family Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms in the rear of the property have a rather unattractive view of a parking garage, but be prepared to pay more for a "room with a view."”
 of 5 bubbles RocklinBob, 18 Mar 2017 | Read review
“Avoid rooms adjacent to pool. Beware of courtyard rooms with no view.”
 of 5 bubbles Lastmate23, 17 Mar 2017 | Read review
“Rooms facing the street are louder due to the street festivals down the street.”
 of 5 bubbles allentxtraveler, 15 Mar 2017 | Read review
“A regular room is superb, unless you want more room with a suite!”
 of 5 bubbles Stephano617, 11 Mar 2017 | Read review
“The more you spend the better the view.”
 of 5 bubbles 0amberg, 7 Mar 2017 | Read review
5 of 5