We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! Find and book your ideal hotel on TripAdvisor — and get the lowest prices

Sheraton Old San Juan Hotel

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Compare best prices from top travel sites
and 1 more site!
Professional photos
Sheraton Old San Juan Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,088 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for Sheraton Old San Juan Hotel
See the most recent reviews
Showing 1,907: English reviews
Canton, Michigan
Reviewed 1 week ago

The Hotel is in the old part of San Juan right in the middle of everything. The room was very big and clean and the staff was very nice. The front desk personal was able to direct us to points of interest and good resturants in the morning we walked right to our ship for the cruise, only 2 blocks...

 Report
Helpful?
2Thank Scott O
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the great compliments. Glad you enjoyed your visit and we also hope you enjoyed your cruise vacation.

Lumberton
Reviewed 2 weeks ago

At first, I thought the hotel was a little dated but they are actively renovating it. Even so, it is a very nice hotel in a terrific location. It is directly across the street from the cruise ship docks. The entire city of Old San Juan is right there. This is probably the best location. The employees were very nice....

 Report
Helpful?
2Thank gonefishing85
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience with us here and the great compliments. We hope to welcome you back soon.

Los Angeles, California
Reviewed 2 weeks ago via mobile

I stayed here one night following my cruise. I arrived at Pan American pier and it was about $15 by taxi to the hotel. I arrived about 10am and my room wasn't ready. I repacked a few things, had them store my luggage, and set off to explore the city on foot. Old San Juan is easy to get around...

 Report
Helpful?
1Thank MN2CA
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the detailed review. We are glad you enjoyed your stay with us and also Historic Old San Juan, the foodie capital of the Caribbean.

Humble, Texas
Reviewed 2 weeks ago

The hotel is in a great location, everything is near it. You can really do a lot within walking distance. There is a Walgreen's right next door for personal items and snacks. Hotel would have received a five stars but cable and tv keep on going out. Tv constantly kept freezing up and it took forever for the hotel to...

 Report
Helpful?
1Thank mcorno
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for your comments. We are glad you enjoyed your visit although regret your experience with the cable tv. We will take a close look at this situation in order to correct.

Chicago, Illinois
Reviewed 2 weeks ago

Great room, outstanding location, great service. Overall, we feel the price was very good for the quality of the attention and room. We loved Puerto Rico overall and plan to come back. Certainly the Sheraton Old San Juan is our first choice.

 Report
Helpful?
Thank Allan A
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, We are glad you enjoyed your stay with us and certainly look forward to your return.

West Chester, Pennsylvania
Reviewed 2 weeks ago via mobile

First of all. Staff and location - excellent. Facilities are very clean and well kept. It's just old and very 80s-90s. Time for a reno. Good for the cruise terminal or just taking in some time in Old San Juan

 Report
Helpful?
1Thank Mike54BU
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the feedback. In fact, not sure you noticed the renovations underway. All guest rooms, public & meeting spaces should be renovated by end of this year.

Reviewed 3 weeks ago

Wonderful and beautiful hotel. Located in the middle of San Juan. In walking distance of tons of restaurants, gift shop, stores and museums. the staff is friendly and helpful. valet parking is required but they are quick to retrieve the vehicle. One of the best part was the pool on the roof, you can see the whole city. It breath...

 Report
Helpful?
Thank Judyvette H
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for sharing your experience. Indeed we are just steps away from over 200 restaurants, cafe's, shops, pubs and many more attractions. We also have guest rate for self-parking at either Dona Fela or Paseo Portuario parking lots. We look forward to your next visit.

Orlando, Florida
Reviewed 3 weeks ago

A truly unique and amazing property located in the Old San Juan. Your literally few steps away from shops, restaurants, and bars. "El Morro" is also walking distance! The rooms and service of this hotel are amazing ! One of the top hotels in Old San Juan!

 Report
Helpful?
Thank mauricio0124
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thank you for the great compliments! We are glad you enjoyed your stay with us and look forward to welcoming you back soon.

Guayama, Puerto Rico
Reviewed 3 weeks ago

We went to celebrate my daughter's prom and stayed for 2 night. The check in was easy. The rooms were clean and well polished. Is conveniently ubicated in the Old San Juan, so many things to see and do were within a walking distance. Would like to return.

 Report
Helpful?
1Thank Kalesa17
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear Guest, Thanks for the great compliments! Glad you enjoyed this very special celebration with your family. We certainly look forward to your return.

Houston, Texas
Reviewed 4 weeks ago

We stayed at the Sheraton a day before our cruise and enjoyed the Sheraton experience... we had a corner room with a great balcony view of the harbor... It also helped that we were just steps away from some great restaurants. Walgreens was just below the hotel and was very convenient for picking up necessities. They also sell alcohol there...

 Report
Helpful?
Thank Fjdavis50
Armando E, Director of Sales at Sheraton Old San Juan Hotel, responded to this review

Dear guest, Thanks for the great review and recommendations. We hope you enjoyed your cruise vacation and look forward to welcoming you back.

1,257 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (913)
Viewed
Pool/Beach Area (70)
Viewed
Hotel & Grounds (197)
Viewed
Dining (32)
Viewed
Room/Suite (180)
Viewed
View from Room (96)
Viewed
Bathroom (44)
Viewed
Business Centre/Function Rooms (3)
Viewed
Family/Play Areas (3)
Viewed
0:48
Videos (1)
Viewed
Other (287)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (314)
Viewed
Amenities (1)
Viewed
Deluxe King Room (67)
Viewed
Junior Suite (82)
Viewed
Pool (10)
Viewed
Dining (32)
Viewed
The Hotel (62)
Viewed
Traditional King Room (60)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (30)
Viewed
Hotel & Grounds (9)
Viewed
Dining (1)
Viewed
Pool/Beach Area (3)
Viewed
Room/Suite (7)
Viewed
Business Centre/Function Rooms (4)
Viewed
Other (6)
Check In Check Out
Hotels you might also like...
Travellers also viewed these San Juan hotels
0.6 km away
Hotel El Convento
Hotel El Convento
#2 of 46 in San Juan
2,506 reviews
3.9 km away
Condado Vanderbilt Hotel
2.9 km away
Caribe Hilton San Juan
Caribe Hilton San Juan
#20 of 46 in San Juan
6,296 reviews
Show Prices
Show Prices
Show Prices
5.3 km away
Doubletree by Hilton San Juan
3.3 km away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 46 in San Juan
4,328 reviews
2.6 km away
Sheraton Puerto Rico Hotel & Casino
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city. ... more   less 

Additional Information about Sheraton Old San Juan Hotel

Address: 100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico (Formerly Sheraton Old San Juan Hotel & Casino)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $220 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Old San Juan Hotel 4*
Number of rooms: 240
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Orbitz, Hotels.com and Odigeo so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Old San Juan Hotel San Juan
Sheraton Old San Juan Hotel And Casino
Sheraton San Juan
San Juan Sheraton
Old San Juan Sheraton
Hotel Style:
#9 Luxury Hotel in San Juan
#15 Family Hotel in San Juan
#15 Romantic Hotel in San Juan
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton Old San Juan Hotel staff and other travellers.
85 questions
Ask a question

See all questions (85)

Questions? Get answers from Sheraton Old San Juan Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't let the bayroom fool you it looks out to the top of buildings and just a little bit to the water”
 of 5 bubbles Itsmelvw, 27 Nov 2016 | Read review
“ask for a room facing the bay”
 of 5 bubbles 65scotto, 25 Nov 2016 | Read review
“I'd rathe book in a higher floor.”
 of 5 bubbles Kalesa17, 10 Nov 2016 | Read review
“Get the corner room... great view of the harbor..”
 of 5 bubbles Fjdavis50, 9 Nov 2016 | Read review
“9th floor but away from the pool itself was great.”
 of 5 bubbles 34769pete, 1 Nov 2016 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay