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    Sheraton Old San Juan Hotel

    100 Brumbaugh Street | Old San Juan, San Juan 00901, Puerto Rico
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    02/01/2018 03/01/2018
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    Savings alert: 12% below average rate

    The price you found is 12% lower than this hotel's average rate of USD 343/night.

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    Traveller (1028)
    Room & Suite (435)
    Pool & Beach (96)
    Overview
    • Excellent27%
    • Very good41%
    • Average21%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “old san juan” (1,075 reviews)
    “cruise ship” (153 reviews)
    Free Wifi
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Babysitting
    4.0 Star Hotel
    All hotel details
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    Rooms
    2 Jan.3 Jan.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,384)
    There are newer reviews for Sheraton Old San Juan Hotel
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    11 - 15 of 2,161 reviews

    Reviewed 14 September 2017 via mobile

    The hotel was older...They took forever to get our room ready and they tried to give me a double when I asked for a king. Good thing I was super specific when I made my reservations...Smh. For my trouble, they upgraded me to suite...Which I...More

    Thank Jesha D
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 14 September 2017

    Dear guest, Thanks for sharing your experience with us. We are glad that we were able to provide you with a complimentary suite upgrade. Although we are in the final stage of renovations, the suites won't be completed until late November.

    Reviewed 13 September 2017

    Hotel looks outdated. Housekeeping knocked on door to service room was asked to return in 10 minutes. Never Came back. At 4pm I searched the floor for them. They came in changed the sheets and left. Bathroom was not cleaned and to make matters worse...More

    Thank Wanda R
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 14 September 2017

    Dear guest, Thank you for sharing your feedback with us here. We truly regret the inconvenience experienced relative to your room cleaning. If you stayed between Sept.5-15, 2017 we probably still had some staff shortages due to power and water loss in many of our...More

    Reviewed 8 September 2017

    My family decided to stay here for one night before our cruise. Location- We wanted to be in Old San Juan so we could visit the forts. Hotel in a great location. Free trolley stop right down the street. Pharmacies and other restaurants near by...More

    Thank tuliplvr22
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 9 September 2017

    Dear guest, Thanks for sharing your comments here. Indeed we enjoy a privileged location in the heart of Historic Old San Juan. All beds are also the NEW Sheraton Signature Sleep Experience. We are a small pet friendly hotel and have several rooms designated for...More

    Reviewed 7 September 2017 via mobile

    Love this hotel. It's right in front of the San Juan Bay and you get to see the Cruise Ship. If you stay there you can easily walk into the Old San Juan and stay all day, close to nice places to eat, drink, pharmacies...More

    Thank ANGEL M
    Reviewed 6 September 2017

    Pros: 1. Fantastic location. Right on the Boulevard with great view from rooms facing the boulevard. 2. Walgreens right below the hotel for any emergency shopping. 3. Great eating joints around the hotel within walking distance. 4. Pretty close to the cruise jetty. Cons: 1....More

    Thank Surajit L
    Response from Armando E, Director of Sales at Sheraton Old San Juan HotelResponded 9 September 2017

    Dear guest, Thank you for your feedback and compliments; although, clearly we missed some opportunities during your stay to meet your expectations and deliver the quality experience we are recognized for. All taxes and service fees should have been disclosed beforehand by the booking channel...More

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Room Service
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • USD 172 - USD 392 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #10 Luxury Hotel in San Juan
    • #15 Romantic Hotel in San Juan
    • #15 Family Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 240
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotwire, Hotels.com, Orbitz, TripOnline SA, HotelQuickly, Evoline ltd and Cancelon so you can book your Sheraton Old San Juan Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Sheraton Old San Juan Hotel And Casino ,
    • Sheraton Old San Juan Hotel San Juan ,
    • Sheraton San Juan ,
    • San Juan Sheraton ,
    • Old San Juan Sheraton
    Add Photo Photos
    Traveller (1028)
    Room & Suite (435)
    Pool & Beach (96)
    Dining (73)
    Hotel & Grounds (670)
    Bathroom (48)
    Business Centre & Event Rooms (16)
    Family and Play Areas (3)
    Nearby
    Nearby HotelsSee all 161 hotels in Puerto Rico
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    4.54 km away
     
    Hotel El Convento
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    Ask a question
    Questions & Answers
    Judy261950
    23 November 2017|
    AnswerShow all 2 answers
    Response from cjbaking | Reviewed this property |
    If that is at the regular cruise ship port, then yes. Where does it dock?
    0
    Votes
    Celeste P
    23 November 2017|
    Answer
    Response from cristinas1113 | Reviewed this property |
    You have to check with the hotel. I was a guest there.
    0
    Votes
    1034john
    4 October 2017|
    AnswerShow all 3 answers
    Response from Phill D | Reviewed this property |
    No they are closed
    0
    Votes
    Room Tips
    "Room facing the harbor"
    Read review
    "some views face the harbor. worth asking."
    Read review
    "Ask for a room with a corniche view."
    Read review
    "Be as far from the elevators as possible - this is a noisy hotel"
    Read review
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