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Sheraton Old San Juan Hotel

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100 Brumbaugh Street, San Juan 00901 Puerto Rico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Room & Suite (585)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Old San Juan Hotel
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 58 hotels in San Juan
Location
Cleanliness
Service
Value
Sheraton Old San Juan Hotel is situated in the heart of historic and romantic old San Juan district. We are ideally located on the waterfront, just a few moments from the docking point of grand cruise ships. We are literally "Steps from Everything" as you can walk to over 200 restaurants, cafe's, pubs, shops & much more. There is also a secluded beach 0.7 miles / 13 minute walk across Capitol - Senate house in Old San Juan or a 1.1 mile scenic walk to pristine Escambron beach which has food kiosks etc. Discover why Old San Juan is the Caribbean's most visited city.
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Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Bicycle rental
Nightclub / DJ
Pets Allowed ( Dog / Pet Friendly )
Wifi
Hot bath
Rooftop pool
Outdoor pool
Breakfast available
Breakfast buffet
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Safe
Iron
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Marina View
Family
Languages Spoken
English
Hotel links
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2775Reviews137Q+A100Room tips
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Garnet L wrote a review 15 Oct
Orlando, Florida34 contributions14 helpful votes
My sisters and l checked in the Sheraton Old San Juan for my birthday. From the moment we entered the hotel John (Jonathan) made us feel welcome. His service was spectacular and he answered all our questions. I had an issue accessing my email to go on an excursion, he offered to look up the email. When he couldn’t, he suggested we contact the booking company and later that evening, he asked if our excursion went well. He offered assistance, made recommendations and followed up, basically checking all the perfect customer service boxes. He was mannerly and friendly, but his service exceeded expectations which made my birthday experience all the more enjoyable. Thank you John! ~ Rose A
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Date of stay: October 2021Trip type: Travelled with family
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Harold O wrote a review 14 Oct
San Juan Capistrano, California1 contribution
To whom it may concern, My experience at the Sheraton old san Juan, were extraordinary, sure there where somethings can make an avid traveler raise a brow in concern or question but other than that I digress, Id like to point out some of the eyebrow raisers first; The Pool, could use an Update, its an ok pool, a tad on the basic, but it got the job done of a good soak, the Lobby Bar staff could stand to be just a smidge friendlier, I'm not expecting full on conversations with the guest, but a few more smiles could be appreciated. The room that i was in accommodated my needs for rest, since I wasn't really all day in there, however a view could and would be appreciated regarding the price i payed even by a third party, i used a offer called "Gustazo" perhaps a third party not really sure but other than that all good. Parking was a tad of an inconvenience, since the voucher is required, however manageable and affordable. Some, not all since ill give praise to whom deserves it, of the hotel staff, are perhaps a bit rude, the Restaurant Hostess has got to be at the front and center of this, dare i say rude and vehemently in hospitable, i would ask for a manager but she would act like she is the law, jury, judge and executioner, Ive asked for a seat at the terrance and she would deny my request, even though it was empty. Now to THE Pros of the stays, and the parts that will keep me coming back to the lovely hotel and even better island. Joseph on the bell, was oh so amazing, very Knowledgeable when it came to taxi and ultimate car rentals since i ended up renting a car. The Concierge Shelimur, hope i wrote that ok, was amazing over the phone, answered all our questions with patience and warmth on her voice and although its part of her job description to be HOSPITABLE, her warmth and attention was evident from the get. Then there was Johnathan, I believe he was the supervisor for Shelimur, again i hope i got her name correct, Had some lovely Recommendations, not only to where to Go to eat and where to go to have a it more of a touristic approach to the island and even better night time fun, he basically became The Judge,Jury and Executioner as too where I go would go, I basically had a " if Johnathan doesn't approve, I don't go.", Welcome Drinks, Allowed us to check out a tad later, stored our bags for us while we went to grab our first bite to eat, Mofongoes, are my new favorite thing, truly an example on hoteliers and front desk agents everywhere. So yeah, Overall, i would love to comeback, as many times to delight myself in the island, and with the lovely people whom took their job SERIOUSLY, Great timesaver all Lovely Places in House and on the Island, I hope Main lands Sheraton can measure up but ultimately i now know they won't.
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Date of stay: September 2021
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Erin74 wrote a review Sep 2021
California633 contributions205 helpful votes
+1
The best thing about the Sheraton Old San Juan is its location. Right in the heart of Old San Juan, you're walking distance to all the beautiful, historical sights and great restaurants. I loved being able to walk out the door and see everything on foot. As I was traveling for work, I also really appreciated the strong, reliable internet and the Walgreens downstairs, perfect for quickly picking up supplies. Be aware that this hotel is directly across from the cruise ports, so when the ships come in the previously quiet and charming streets will suddenly be flooded with tourists. I was able to avoid the mob without any problems, but as cruising resumes more fully, you may have multiple ships in at once and greater crowds. I really appreciated the Covid-safe procedures at the Sheraton, including the requiring of masks anywhere on the property, the requirement to show your vaccination card upon check-in, and the small changes that have been made at the breakfast buffet to make things safer. My room was quite comfortable and had everything I needed. It's not the very top-of-the-line in decor, but it was clean and functional, and the bed was extremely comfortable. The walls are a little thin, so bring earplugs or a white noise app if chatter in the hallway might bother you. I was fine after turning on a little white noise. Staff were helpful whenever I needed something. The restaurant/bar downstairs is really attractive and a great place for a snack and cocktail. I would happily stay here again.
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Date of stay: August 2021
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Trip type: Travelled on business
Room Tip: Ask to stay away from the elevator if you're sensitive to noise.
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MONE INC. wrote a review Aug 2021
1 contribution
As a first time visit to Old San Juan and the Fairmont hotel. My Vacations was amazing. Beautiful compound, wonderful ambiance, more importantly staff. As a tourist who visited the beautiful country of PR, the staff made all the difference. Food, top notch, Hotel Top, Service all the caliber you would want to expect. Especially as a New Yorker critic, I took 15 of my family members and they can say the same. Each staff member made all of us feel like honored guests with no expectations of tips. Food was amazing on the compound. Poolside service was amazing. Not to mention all the beautiful pools.The island is gorgeous and a delight to see. We as a family loved our stay. A big thank you to Gabriel, our Check in host who provided us top service especially on my anniversary, to Jose and Angelo our greeters in front lobby who guided us the best way to eat travel and enjoy the island. A nice feeling. Some staff gave me crap about covid and masks, but have to say the island is safe, gorgeous, and a must. A big mention again to Angelo, Jose, and Gabriel. As well, a big compliment to Justine, a manager of some sort to overhear a problem I had, and comes over and handles for me and my party of 15. This hotel is not only gorgeous and well maintained, its a must visit. Staff makes all the difference. As a person in hospitality, Jose, Angelo, Carmen, our maid Rica, and Justine put it over the top. we will be coming back soon.
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Date of stay: August 2021
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brandonltravels wrote a review Aug 2021
Boston, Massachusetts4 contributions1 helpful vote
We began our honeymoon trip with a stay at the Sheraton Old San Juan. We never mentioned anything to the staff because we didn’t want any special treatment. But even without mentioning it, we received the most outstanding service ever. We’ve been Marriott members for years and we’ve never been treated like this before. From the doorman, Pedro, the morning supervisor John, who made us laugh from beginning to end. To the overnight supervisor, Dennis. We didn’t have breakfast at Palio, but judging by their line, I’m guessing it’s a hit. We witnessed a horrible situation taking place while we waited in line and the manager on duty who identified herself has Gladys, took care of the situation with such grace and poise. We also witnessed how John, was getting belittled and insulted and he still remains calmed and gracious while handling both situations. It’s a shame that guests treat staff like if they weren’t human. Hotel staff are the most important part of any vacation. We’ll forever be grateful for the service provided and making our stay the BEST stay we’ve had in YEARS. Gladys, John, Pedro, we wish you nothing but the best in life. People like you make hospitality feel like a dream for us guests. Blessings and good things for you all.
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Date of stay: July 2021Trip type: Travelled as a couple
Room Tip: If your room isn’t ready, they will store your bags so you can go about your day and still enjoy...
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PRICE RANGE
USD 179 - USD 337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton old san juan hotel san juan, sheraton old san juan hotel and casino, sheraton san juan, san juan sheraton, old san juan sheraton
FORMERLY KNOWN AS
Sheraton Old San Juan Hotel & Casino
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
240
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Frequently Asked Questions about Sheraton Old San Juan Hotel
Which popular attractions are close to Sheraton Old San Juan Hotel?
Nearby attractions include Castillo de San Cristobal (0.4 km), The Poet's Passage (0.4 km), and Fundación Casa Cortés (0.4 km).
What are some of the property amenities at Sheraton Old San Juan Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness centre.
What food & drink options are available at Sheraton Old San Juan Hotel?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Sheraton Old San Juan Hotel?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Old San Juan Hotel?
Conveniently located restaurants include Marmalade Restaurant & Wine Bar, Sofia's Old San Juan, and Chocobar Cortés.
Are there opportunities to exercise at Sheraton Old San Juan Hotel?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Sheraton Old San Juan Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Old San Juan Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Old San Juan Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Old San Juan Hotel?
Many travellers enjoy visiting Old San Juan (0.5 km), Castillo San Felipe del Morro (1.4 km), and San Juan National Historic Site (3.3 km).
Does Sheraton Old San Juan Hotel have any great views?
Yes, guests often enjoy the harbour view available here.