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The Condado Plaza Hilton

Booking.comUSD 217*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 249*
USD 217*
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USD 230*
USD 230*
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The Condado Plaza Hilton
The Condado Plaza Hilton
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4,632 Reviews from our TripAdvisor Community

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There are newer reviews for The Condado Plaza Hilton
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Showing 4,326: English reviews
Reviewed 1 week ago via mobile

We stayed for an extended week long trip. The bathrooms in the rooms in the second tower were way too small for even 2 people. They change sheets every 3 days. They don't tell you. I found a hanging tag in the bathroom behind the towels. In the middle of our stay a couple was given the room next door...

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Helpful?
Thank Elizabeth S
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Elizabeth S, Thank you for taking the time to write a review. I'm sorry for the noise inconveniences you experienced and that you didn't like your room layout. Please know we have other room types that are deluxe and have bigger bathrooms. Changing the sheets every three days, if the guest hasn't checkout, is done as part of our...

St. Thomas, U.S. Virgin Islands
Reviewed 1 week ago

Not tonly far off the beaten path of restaurants and bars and genral stores. The price for military was extremely affordable and was definitely a place we would stay again prior to cruise departure. Efficient and good food in the cafe as well. Very attentive to patrons.!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Chadwickbb
Long Island, New York
Reviewed 1 week ago via mobile

Coming here for easter weekend was okay. On the first day it took hours to check in and it was impossible to get in the pool area. Locals snuck into the resort. When we finally got to our room it looked updated and nice until i realized it had no dressers. Soon after we realized that the coffee area, closet,...

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Helpful?
1Thank flyandtravel12
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi flyandtravel12, Thank you for taking the time to write a review. We greatly appreciate you letting us know your feedback. Please know that to be in our pool area every guest must be registered and in combination with Security, Pool staff and Front Desk, we make sure that this is executed. I'm glad to know you enjoyed your view...

Reviewed 1 week ago via mobile

Our family of four stayed at this hotel for six nights from 4/10-4/16. The pros were location and the number of pools. Unfortunately, there were more cons such as cleanliness, musty/dated halls and rooms, lack of poolside beach chairs (took us 45 minutes to find two chairs!!) and poolside service. We had to ASK to get fresh room towels and...

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Helpful?
1Thank Patricia C
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Dear Patricia C, Thank you for taking the time to write a review. I apologize for the inconveniences you experienced. As I would like to further investigate, I'm having trouble getting your reservation information. Shall you'd like to discuss your stay, please contact me and we could go over the details. Sincerely, Carolina carolina.padin@hilton.com

TheTravelTruth
Reviewed 1 week ago via mobile

Pros -The staff was amazing! -Our room was impeccable aside from the sofa. -The location has beautiful views. -Our luggage was delivered promptly to our room. -Air conditioner worked wonderfully -Sheets were soft and clean and bed comfy. -TV worked well -Decor was up to date Cons -We had to wait in a very long line to check in after...

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Helpful?
3Thank TheTravelTruth
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Dear TheTravelTruth, Thank you for taking the time to write a review. We sincerely apologize for the inconveniences you experienced during your stay. Please know that I looked for your reservation and shared your comments with our Executive Team so your feedback can be used to continue improving as our guest's satisfaction is of the utmost importance. Thank you for...

Arecibo, Puerto Rico
Reviewed 1 week ago

Everything it good @ the Hotel. Good experience. The only thing is the need more atracctions for little kids. Just have a little slide for everyone. Just they need something for the kids to enjoy pool

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Rolando P
Charlotte, NC
Reviewed 1 week ago

We stayed at this hotel from April 11-April 14. We had room 1024 which faces the ocean. The hotel has two "towers." One faces the city and lagoon and the other faces the ocean and lagoon. CHECK-IN Check-in was easy. We arrived at 3PM and our room was ready. We had a king ocean view which came with a large...

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Helpful?
1Thank OnAPermanentVacation
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hola OnAPermanentVacation, Thank you for taking the time to write such a detailed review about our property. I'm very pleased to read you had a great stay with us. The hammocks are truly the perfect place to relax, read a book, etc.. just as you exposed! I couldn't agree more. I would love to have you back in a non...

Grand Blanc
Reviewed 1 week ago

Snorkelling off the beach was OK, but the paddling in the lagoon was amazing. There are several manatees that will come to visit if you stop and wait nearby. Large rooms (small but small nice bathroom.) Friendly, helpful staff. Several basic restaurants on site.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Susan H
Severn, Maryland
Reviewed 1 week ago

We had a wonderful stay at this property 4/7-12! Pros - pool and beach areas weren't too crowded and the attendants were wonderful in accommodating seating requests; rooms were super comfy and bathrooms were a really nice size; Jean Pierre and others at front desk were great; location was convenient to everything we wanted to do. Very few, minor cons:...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Audria_Lee
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Hi Audria_Lee, Thank you for taking the time to write a review. It's wonderful to read you had an enjoyable stay in our hotel with your family. Thank you for mentioning Jean Pierre and the front desk team. They will receive a well deserved recognition on your behalf. We greatly appreciate your feedback about the concierge team and AC temperature....

Reviewed 1 week ago via mobile

So I went to this hotel for the first time and it was beautiful but a negative is the wifi was really bad another downer was nobody knew what the scoutabout activity was every one sent us to a different place in the hotel also most of the scout about places didn't have slips or bands in them 2 of...

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Helpful?
Thank DYLAN S
Carolina P, Guest Experience Manager at The Condado Plaza Hilton, responded to this review

Dear Dylan S, Thank you for taking the time to write a review. I sincerely apologize for the internet inconveniences you experienced. As your comments are very important to us, our Executive Committee is working to continue improving the service delivery. Please know we're currently working in replenishing the complete Scoutabout program for the enjoyment of our guests. Regarding the...

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $207 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hilton Hotels Direct, Orbitz, Hotwire, Hotels.com, HotelsforEveryone, getaroom.com, Cancelon, HotelQuickly and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
167 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get oceanside if you can”
785bb, 26 Apr 2017 | Read review
“main building has better views and location but very small rooms”
Seana917, 25 Apr 2017 | Read review
“Standard rooms still have nice view”
X2996UFjenniferb, 19 Apr 2017 | Read review
“We had room 1024. Get a room on the ocean side as high as possible. It will provide great views!”
  • View from balcony
  • View from balcony
OnAPermanentVacation, 15 Apr 2017 | Read review
“make sure you get the room you reserved.”
jkim3, 14 Apr 2017 | Read review
5 of 5
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USD 217* /night
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Expedia.comUSD 230
AMOMAUSD 249
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Prices are for 1 room, 2 adults
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