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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
    +1 855-605-0316
    Hotel website
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    03/12/2017 04/12/2017
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    Overview
    • Excellent28%
    • Very good36%
    • Average20%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “cafe caribe” (171 reviews)
    “lagoon side” (111 reviews)
    “salt water pool” (88 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    4.0 Star Hotel
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    Rooms
    3 Dec.4 Dec.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (4,926)
    There are newer reviews for The Condado Plaza Hilton
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    1,671 - 1,675 of 4,595 reviews

    Reviewed 27 April 2015

    This hotel is so-so; not exactly to the level I'd expect a Hilton to be. There is a small airport nearby, which provides for regular plans taking off and landing nearby, which causes a good bit of noise. The hotel staff is generally very nice,...More

    Thank JustinNichols
    Reviewed 26 April 2015 via mobile

    Delicious Fish Tacos at Aqua Bar & Grill! They were a special dish for "Spring Break" but we came back to the Condado Plaza Hilton and were able to enjoy them again!!! We were very pleased with the excellent service and will recommend the hotel...More

    Thank Lizzette M
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 29 April 2015

    Dear Lizzette M, Thank you for sharing your feedback. I absolutely agree with you with Aqua Bar & Grill Fish Tacos! They're delicious!! I'm very glad you were pleased with the service and that you would recommend the hotel to all your family and friends....More

    Reviewed 25 April 2015

    The hotel was very dated, parking was tight and the room was far away while being across the street, not as advertised. While clicking on the directions to the hotel from the Hilton mobile app, it took me to a different address in a very...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank John G B
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 29 April 2015

    Dear John G B, Thank you for your review. We greatly appreciate your feedback and we sincerely apologize for the disappointment with your stay. We will be sure to take your comments about our property under consideration as we re-evaluate guest needs and continually work...More

    Reviewed 24 April 2015

    LONG story short, the hotel workers were very lazy and not at all attentive to guest relations and customer service. When we had issues, the staff wasn't even shy about saying that they probably would not be able to help. I'm talking about safety issues...More

    Review collected in partnership with Hilton Hotels & Resorts
    3  Thank Paul V
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 29 April 2015

    Dear Paul V, I appreciate your review of your recent experience at our hotel. The health and safety of our guests is of the utmost importance to us and I'm very sorry for the inconveniences you experienced; I will make sure to address these issues...More

    Reviewed 23 April 2015

    Given what we paid and the Hilton brand, I expected much more. We booked a full balcony view through bookit.com. When we arrived, they only had a partial ocean view room in an adjacent tower. They didn't offer a discount even though I know there...More

    Thank davidandadrean
    Response from Carolina P, Guest Services Coordinator at The Condado Plaza HiltonResponded 24 April 2015

    Dear davidandadrean, Thank you for sharing your experience with us. I apologize for the inconveniences you experienced; specially the elevator issue. We're currently working on our elevator renovation project to improve our guests satisfaction. I'm very glad to know you liked our landscaping and locations....More

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    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • USD 201 - USD 419 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in San Juan
    • #8 On the Beach Hotel in San Juan
    • #12 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 572
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Travelocity, Priceline, Orbitz, Hotwire, Cheap Tickets, HotelQuickly, Cancelon, TripOnline SA and getaroom.com so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Conrad San Juan Condado Plaza Hotel San Juan ,
    • San Juan Conrad ,
    • Condado Plaza Hotel San Juan ,
    • Hotel Resort Wyndham
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    Traveller (2787)
    Room & Suite (1077)
    Pool & Beach (431)
    Dining (58)
    Hotel & Grounds (1581)
    Bathroom (159)
    Family and Play Areas (12)
    Business Centre & Event Rooms (11)
    Nearby
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    Ask a question
    Questions & Answers
    Carol F
    27 August 2017|
    AnswerShow all 3 answers
    Response from TheTravelTruth | Reviewed this property |
    Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
    1
    Vote
    John C
    20 August 2017|
    AnswerShow all 10 answers
    Response from JamesCindyG | Reviewed this property |
    No. But a taxi is only about $20
    1
    Vote
    Room Tips
    "Ask for the rooms with spa/jacuzzi in the living room"
    Read review
    "I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
    Read review
    "Every room has an amazing view of ocean and waterways."
    Read review
    "Ocean view"
    Read review
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