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The Condado Plaza Hilton

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The Condado Plaza Hilton
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4,548 Reviews from our TripAdvisor Community

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Showing 4,250: English reviews
Reviewed 18 January 2015

Following a New Years cruise we docked in San Juan and stayed in a mini suite at the Hilton Condado Hotel. The lobby is quite attractive and the rooms had comfortable beds. My concern arose when I noticed the air conditioning register located near the ceiling in the bedroom that contains the king size bed. The ceiling was BLACK from...

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Helpful?
4Thank Susan353
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Susan353, Thank you for taking the time to write a review. I would like to thank you for the opportunity you have provided us to be of assistance. I do greatly appreciate your comments and will share them with management as I am always actively listening to both positive and negative comments about our guest’s experiences. I am very...

Salt Lake City, Utah
Reviewed 17 January 2015

I have stayed at hostels better than this hotel. Hidden fees will rape you, poor service and NO HOT WATER or WORKING PHONE!!!! I left the hotel two days before our trip was over, and although I had prepaid our stay I was not even offered a refund on the days I didn't stay. I ended up staying at another...

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3Thank ClarissaTress
Boston, Massachusetts
Reviewed 16 January 2015

Located on Condado area of San Juan at the beginning of the strip, staying 3 nights at this Hilton was a disappointment. You would be paying about the same price (or points) to stay this property and for that reason alone, i wouldn't recommend this Hilton. Common area -- Mezzanine level restroom walls and floors had dirt and grime that...

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6Thank Deepti P
Reviewed 14 January 2015 via mobile

The lobby was modern but the hotel rooms were outdated. I was given a street view in the "wing" portion of the hotel. (Even with Hilton Honors Status) the staff was friendly and cordial. Restaurants near by are very good. My TV was a 30 inch tv that had a pixelated picture the whole time. Definitely not what I was...

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Thank Arni-Elei
New Jersey
Reviewed 14 January 2015

My wife and I visited this hotel many years ago and decided to revisit it last year. It's still a grand hotel despite its age. The location really can't be bettered - it's right on the beach. The food and service by the pool is very good. The casino, while small, has everything you might want. We thoroughly enjoyed our...

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Helpful?
3Thank Bart J
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Bart J, Thank you for taking the time to write a review. It's a pleasure to have you and your wife again with us! I completely agree with you on our location; very convenient since we have restaurants, bars, plazas, beaches and luxurious stores, such as Louis Vuitton and Cartier, just by walking the Ashford Avenue. For your next...

Reviewed 14 January 2015

hotel good but the air conditioning was not working properly we call every day and they never fix the problem we have to sleep and stay at the room with no air condition, next time check the air conditioner if not working do not accept the room is my personal recomendation

Review collected in partnership with Hilton Hotels & Resorts
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Thank 164hectorl
Philadelphia
Reviewed 14 January 2015

Just had a VERY strange experience at the Condado Plaza Hilton. Upfront - we were not staying at this hotel - we are staying at the DoubleTree by Hilton. I am a loyal Hilton customer, both for business and personal stays and also Hilton honors member. When deciding where to stay in San Juan for a few days getaway, we...

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5Thank JilleefromPhilee
Miami, Florida
Reviewed 14 January 2015

The hotel décor is modern the reception area and general areas of the hotel were very nice and upgraded. The check-in process took a long time due to the long lines. However once we got our keys and found our rooms we were quite delighted. The room was beautiful and the bathroom exquisite. One of the best hotels Ive stayed...

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Helpful?
1Thank Chantal R
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Chantal R, Thank you for sharing your feedback. I am very glad to read that you had a great stay. We greatly appreciate the opportunity you provided us to be of service. Should travel bring you back to our lovely Puerto Rico, we hope that you choose to stay with us again. Please feel free to contact me for...

Toronto, Canada
Reviewed 13 January 2015

Room We had a family suite which had 2 single beds and king bed. The room was huge and so was the bathroom. Our view was part city part ocean but that was fine since we spent most of our time outside. My only complaint about the room was that the floor was filthy. I had clean feet in socks...

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Helpful?
2Thank fiore077
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear fiore077, Thank you for taking the time to write a review. How wonderful to know that you and your family had a great time with us! I absolutely agree with your review's title "Good for families"; our hotel provides a variety of activities and things-to do for families such as snorkeling, water sports and daily activities. Plus, our beach...

Florida, United States
Reviewed 13 January 2015

I don't understand why the bed was made with a wrong sheet put side ways on a bed. Then the next morning when I realize the bottom bed sheet is not proper the bed is left with the covers down and the sheets down to show the problem. Then the bed is remade with the bottom sheet 1/2 covering the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Daniel L
Carolina P, Guest Services Coordinator at The Condado Plaza Hilton, responded to this review

Dear Daniel L, Thank you for sharing your experience with us. I wish to convey our deepest apologies for the bed sheets situation you encountered. Guest feedback is incredibly important to us and we are reviewing your comments as we work with our maintenance and housekeeping teams to ensure these issues are investigated. We hope to have another opportunity to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $201 - $475 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Agoda, Expedia, Despegar.com, Hotels.com and Hilton Hotels Direct so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
159 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a corner room as high as you can in the ocean tower to experience an amazing view of pools, beach, ocean waves, and city skyline.”
 of 5 bubbles drosene1, 22 Mar 2017 | Read review
“The ocean view is amazing! High floor rooms are better”
 of 5 bubbles RayNJanetViel, 12 Mar 2017 | Read review
“All rooms have a balcony and various views, however, we chose the water view over the city view, for a few dollars more.”
 of 5 bubbles 256gusp, 10 Mar 2017 | Read review
“Corner suites are the way to go.”
 of 5 bubbles JasonH318, 10 Mar 2017 | Read review
“Ocean views are the best".”
 of 5 bubbles Genuine516, 6 Mar 2017 | Read review
5 of 5