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03/12/2017 04/12/2017
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    The Condado Plaza Hilton

    999 Ashford Avenue, San Juan 00907, Puerto Rico
    +1 855-605-0316
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    03/12/2017 04/12/2017
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    Overview
    • Excellent28%
    • Very good36%
    • Average20%
    • Poor9%
    • Terrible7%
    Travellers talk about
    “cafe caribe” (173 reviews)
    “lagoon side” (111 reviews)
    “salt water pool” (88 reviews)
    Free Wifi
    Parking
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Housekeeping
    Self-Serve Laundry
    Private Balcony
    4.0 Star Hotel
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    Rooms
    3 Dec.4 Dec.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Write a Review
    Reviews (4,926)
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    1 - 5 of 4,595 reviews

    Reviewed 4 days ago

    Prime Location about $7 in an Uber to the airport. uber isn't allowed to pick up at the airport. I have read a few negative reviews on this property. I have not one complaint. I stayed here for 4 nights in April. It was clean,...More

    Thank Martha J
    Hotel's Favourite
    Reviewed 5 weeks ago

    The hotel is a beautiful property located on the ocean and stretches to the bay. The pools, beach, tiki bar, hotel bars and restaurants were all great. The hotel staff was always attentive and courteous. It is always my first choice when I am in...More

    1  Thank John D
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 2 weeks ago

    Hi John D, Thank you for taking the time to write a review. I'm incredibly happy to read you had a fantastic stay at our hotel. Guest experiences is our priority and we love reading when our endeavors have succeeded. Thank for you for always...More

    Reviewed 1 week ago

    This is my favorite hotel in the world! There are at least four restaurants in the hotel, a convenient bar, Starbucks coffee right next door, a spa/jacuzzi in the living room so that you can enjoy your drink as you watch TV! Nothing is better...More

    1  Thank JohnnyMcTropical
    Reviewed 2 weeks ago

    Worst stay ever. Staff unwilling to help the cause. No credit for those who stay under unacceptable conditions. No Power, No A/C, No TV Services, No Coffee, No Room Services, No Elevators, No Assistance with the luggages, etc, etc,More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank angelayala2017
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 2 weeks ago

    Dear angelayala2017, Thank you for taking the time to write a review. We sincerely apologize for the inconveniences experienced while staying in our closed hotel. The situation you experienced was completely isolated and due to the emergency Puerto Rico is going through, it took more...More

    Reviewed 3 weeks ago

    There was no running water, electricity, and housekeeping. They had us going up and down the emergency stairs with our luggage, because there was no electricity. I had an accident and slipped on the stairs, due the condensation and humidity in the hotel. They made...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank marisolc103
    Response from Carolina P, Guest Experience Manager at The Condado Plaza HiltonResponded 2 weeks ago

    Dear marisolc103, Thank you for taking the time to write a review. We sincerely apologize for the inconveniences experienced while staying in our closed hotel. The situation you experienced was completely isolated and due to the emergency Puerto Rico is going through, it took more...More

    San Juan Marriott Resort & Stellaris Casino
    6,498 reviews
    #9 of 47 hotels in San Juan
    1.3 km
     
    La Concha Renaissance San Juan Resort
    7,606 reviews
    #6 of 47 hotels in San Juan
    0.9 km
     
    Condado Vanderbilt Hotel
    1,982 reviews
    #1 of 47 hotels in San Juan
    0.6 km
     
    Caribe Hilton San Juan
    7,207 reviews
    #18 of 47 hotels in San Juan
    0.6 km
     
    About
    Amenities
    • Top amenities
    • Pool
    • Beachfront
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Business Centre with Internet Access
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Self-Serve Laundry
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • USD 202 - USD 418 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Spa Hotel in San Juan
    • #7 On the Beach Hotel in San Juan
    • #12 Luxury Hotel in San Juan
    • #15 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 572
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Travelocity, Priceline, Hotwire, Orbitz, HotelsforEveryone, Cheap Tickets, HotelQuickly, Cancelon, getaroom.com and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Conrad San Juan Condado Plaza Hotel San Juan ,
    • San Juan Conrad ,
    • Condado Plaza Hotel San Juan ,
    • Hotel Resort Wyndham
    Add Photo Photos
    Traveller (2787)
    Room & Suite (1077)
    Pool & Beach (431)
    Dining (58)
    Hotel & Grounds (1581)
    Bathroom (159)
    Family and Play Areas (12)
    Business Centre & Event Rooms (11)
    Nearby
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    .87 km away
     
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    Condado Vanderbilt Hotel
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    San Juan Marriott Resort & Stellaris Casino
    6,498 reviews
    1.30 km away
     
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    Ask a question
    Questions & Answers
    Carol F
    27 August 2017|
    AnswerShow all 3 answers
    Response from TheTravelTruth | Reviewed this property |
    Yes they do have a place to hold your luggage and they were so helpful. The hotel is very busy and I would not count on early check-in. They do have a shuttle to old town which is nice. We just took an Uber. Hope that helps.
    1
    Vote
    John C
    20 August 2017|
    AnswerShow all 10 answers
    Response from JamesCindyG | Reviewed this property |
    No. But a taxi is only about $20
    1
    Vote
    Room Tips
    "Ask for the rooms with spa/jacuzzi in the living room"
    Read review
    "I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
    Read review
    "Every room has an amazing view of ocean and waterways."
    Read review
    "Ocean view"
    Read review
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