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Message from TripAdvisor: This hotel is undergoing a comprehensive restoration and plans to reopen to the public later this year.

The Condado Plaza Hilton

Traveller (2792)
Room & Suite (1299)
Pool & Beach (470)
Overview
Visit hotel website
999 Ashford Avenue, San Juan 00907 Puerto Rico See on map
AMENITIES
Free Wifi
Parking
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Restaurant
4 Star accommodation
Additional information
Visit hotel website
Offers from The Condado Plaza Hilton
Special Offer:Double Points, Every Stay
Hotel deals
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Reviews (4,942)
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4,610 results
Traveller rating
1,324
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357
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1,324
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357
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1 - 5 of 4,610 reviews
Reviewed 26 March 2018

Understandably, PR is working very hard to recover from the horrible hurricanes. But trying to put regular leisure and families in a property that is still in disrepair is a bad idea. This hotel is filled with recovery workers (great job guys/gals). Not even close...More

Review collected in partnership with Hilton Hotels & Resorts
8  Thank Kujo96
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 29 March 2018

Dear Kujo96, Thank you for taking the time to write a review and for letting us know about your experience in our hotel. As your comments are of utmost importance, they are used for our service delivery improvement. We want to make sure we meet...More

Hotel's Favourite
Reviewed 7 December 2017 via mobile

Two of my friends were celebrating their birthday 🎂 That weekend and wanted to go away. After researching hotels I came across this location. Some reviews were very positive and others were not so. But the location for me was important and it was right...More

Thank Cathia A
Reviewed 26 March 2018

The hotel is being repaired, there is no restaurant (other than Dennys), there is no bar, the lobby is set up temporarily in the Mezzanine, my room was not cleaned after the first night, the TV did not work, the price was out of line...More

Review collected in partnership with Hilton Hotels & Resorts
4  Thank rbeck67
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 29 March 2018

Dear rbeck67, Thank you for taking the time to write the review. We use guest feedback to improve in our service delivery and we appreciate you letting us know about your satisfaction. As exposed in our websites, our hotel is open while in restoration and...More

Reviewed 25 March 2018 via mobile

Stayed in the property for two nights and the facilities are clearly in need of refurbishment; management's effort to get up to speed after the disaster is evident. BLUF: the pool bar os npt operational. The ocean terrace is off limits. Picayo is closed. Starbucks,...More

Thank jayrodsan
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 29 March 2018

Dear jayrodsan, Thank you for taking the time to write a review. Your feedback is of the utmost importance to us and we greatly appreciate your recovery comments. We are definitively undergoing a restoration/renovation process in which our hotel will have a new look for...More

Reviewed 23 March 2018

I arrived to the hotel at about 6pm or so and was told that they did not have any rooms available, even though I had a confirmation number and had put a deposit down on my room. They never contacted me prior to my arrival...More

2  Thank Lora P
Response from Carolina P, Manager at The Condado Plaza HiltonResponded 23 March 2018

Dear Lora P, Thank you for taking the time to write a review. I'm terribly sorry about your arrival inconvenience. Your feedback is of the utmost importance to us and your experience was discussed with our Executive Committee. I completely understand your disappointment and we...More

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About
Description
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, More breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Beachfront
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Refrigerator in room
Self-Serve Laundry
Wheelchair Access
Room Service
Free Parking
Spa
Breakfast included
Hotel Style
Spa
,
On the Beach
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Hotel class
Contact Information
Hotel Style
Spa
,
On the Beach
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
572
Price range
USD 224 - USD 424 (Based on Average Rates for a Standard Room)
Formerly known as
Conrad San Juan Condado Plaza
Also Known As
Conrad San Juan Condado Plaza Hotel San Juan
,
San Juan Conrad
,
Condado Plaza Hotel San Juan
,
Hotel Resort Wyndham
Location
Caribbean > Puerto Rico > San Juan
Hotel class
Contact Information
Hotel Style
Spa
,
On the Beach
,
Luxury
,
Business
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Number of rooms
572
Price range
USD 224 - USD 424 (Based on Average Rates for a Standard Room)
Formerly known as
Conrad San Juan Condado Plaza
Also Known As
Conrad San Juan Condado Plaza Hotel San Juan
,
San Juan Conrad
,
Condado Plaza Hotel San Juan
,
Hotel Resort Wyndham
Location
Caribbean > Puerto Rico > San Juan
Photos
Traveller (2,792)
Room & Suite (1,299)
Pool & Beach (470)
Dining (62)
Amenities (47)
Business Centre & Event Rooms (13)
Family and Play Areas (12)
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Questions & Answers
Ask a question
susanfY8470GF
27 August 2018|
Answer
Response from Carolina P | Property representative |
Hello susanfY8470GF; thank you for taking the time to ask us a question. I'm sorry for the troubles you've had to contact us. We're currently working on repairing the lines. However, I can gladly help with any questions you... More
0
Votes
DrPlastic47s
25 August 2018|
Answer
Response from Carolina P | Property representative |
Hello DrPlastic47s; thank you for taking the time to ask us a question. For the moment, we don't have a specific date. However, we do expect to start offering full services by December 15, 2018 while the hotel undergoes the... More
0
Votes
Room Tips
"Ask for the rooms with spa/jacuzzi in the living room"
JohnnyMcTropical
8 Nov. 2017
Read review
"I love the ocean front rooms although the bay view rooms offer a great view of the bay and the city."
Q9509BKjohnd
17 Oct. 2017
Read review
"Every room has an amazing view of ocean and waterways."
lilly172
4 Oct. 2017
Read review
"Ocean view"
Kabmbj
27 Sep. 2017
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