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The Condado Plaza Hilton

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The Condado Plaza Hilton
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4,412 Reviews from our TripAdvisor Community

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Showing 4,125: English reviews
New York
Reviewed yesterday NEW

We stayed here over Christmas. To start, we booked an ocean view room with a sitting room...which turned out to be, literally, a small chair in the corner of the hotel room. While the room itself was nice (albeit somewhat outdated), we've stayed in Hilton Garden Inn rooms that were larger and more comfortable. Additionally, though we pre-paid the room...

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Helpful?
Thank Emily B
Silver Spring, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 14 November 2016

If you want to visit a place where the staff makes you feel welcome and does everything possible to make you feel comfortable and at home, come to this hotel. Clean and attractively decorated, the rooms are quiet and restful, the pool and bar relaxing and fun. I love this place!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank mom2specialboyz
About Hotel's Favourite Review
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi mom2specialboyz, Thank you for taking the time to write a review. I'm very pleased to know that our staf made you feel welcome and satisfied ever need you may but it's even more exciting to read that you felt at home. That's definitely what we're looking for; for Condado Plaza to be your home away from home. We'd love...

Minneapolis
Reviewed yesterday NEWvia mobile

At check in I was greeted by Cassandra at the HHonors line at 4pm. She presented a very delightful attitude to the previous guest and wow did her service change for me. A complete 180 from her pervious check in to stern and rushing me off. I asked if there were any upgrades to an ocean view room due to...

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Helpful?
Thank Msptraveler2015
Boston, Massachusetts
Reviewed 4 days ago NEW

Went to San Juan for a long weekend. This hotel was in a good location, but the rooms are a little dated. We had an ocean view room which was great, so I would definitely recommend reserving this type of room. We were surprised at checkout that we had to pay the resort fee since that was not told to...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank gumprx
Florida
Reviewed 4 days ago NEW

Here's my honest review of The Condado Plaza Hilton: Let's start with Guest Check in and the arrival process. This hotel is only about 15 minutes away from the airport and very easy to get to. Guest check in was very smooth and we were in our suite in about 5 minutes. We had a rental car so we ended...

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1Thank IamSamFlorida
Reviewed 5 days ago NEWvia mobile

I stayed here with my gf and another young couple and really enjoyed it. You have to get he ocean view balcony room. The views are unbelievable. The pool area and other amenities are great. The small beach here is great and protected from the rip tide. Watch out for sea urchins. I stepped on a couple and they suck....

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Helpful?
1Thank Sean B
TheCondadoPlaza, Guest Services at The Condado Plaza Hilton, responded to this review

Hi Sean B, Thank you for taking the time to write a review. We're very glad to know you, your girlfriend and the other couple enjoyed your stay in our hotel. Thank you for sharing your feedback about pool bar drinks price and hot tub temperature. I've shared your comments with the proper departments to ensure it's used to improve....

Baltimore, United States
Reviewed 6 days ago NEW

There was one thing after another. Had several issues at check-in with my second room. New staff with little training. Was locked out our room due to key malfunctions. Housekeeping left linen on top of my suitcase and nightstand.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank nicholew170
TheCondadoPlaza, Guest Services at The Condado Plaza Hilton, responded to this review

Hi Nicholew170, Thank you for taking the time to write a review. We sincerely apologize for the inconveniences you experienced. Due to the problems you encountered, before checkout, one of our managers placed a credit in your account as compensation. Your feedback is of the utmost importance to us and we thank you for giving us the opportunity to be...

Washington DC, District of Columbia
Reviewed 1 week ago NEW

Arrived early in the day in advance of a cruise. Staff arranged for an early check in, which was very helpful after a long flight. They did the same thing for us when our cruise ended. When you're traveling with a lot of luggage and tired from all the traveling it's nice to be able to get into your room...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jay M
TheCondadoPlaza, Guest Services at The Condado Plaza Hilton, responded to this review

Saludos Jay M, Thank you for sharing your experience. We're very happy to know you enjoyed your early check-in. As our main mission is to provide exceptional customer service and create lasting memories with our guests; we always love to hear from our guests when our endeavors have succeeded. We'd love to have you back in a non distant future....

Gothenburg, Västra Götaland, Sweden
Reviewed 1 week ago via mobile

The hotel has a prime location with its own beach. Unfortunately, it is not recommended, and no hotel, I want to return to. The staff do not want guests to be here. The attitude at the front desk is negative and you feel unwelcome.

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2Thank Janne L
TheCondadoPlaza, Guest Services at The Condado Plaza Hilton, responded to this review

Dear Janne L, Thank you for taking the time to write a review. I sincerely apologize for the service issues you encountered. I would to investigate your experience and I would greatly appreciate if you could send me a message with your reservation information as I'm unable to pull it up from your review. Thank you for giving us the...

Auburn, Alabama
Reviewed 1 week ago via mobile

Enjoyed our 2 night stay here in an ocean view room. Room was clean and fairly roomy for an older hotel. Our stay was a bit on the pricey side and the biggest disappointment was that a hotel of this caliber does not have room service. We especially would have liked to get breakfast and coffee from room service but...

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Helpful?
Thank pdave333

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $215 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Expedia, Travelocity and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
140 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try out Ropa Vieja restaurant located close to the hotel! Excellent food and service!”
 of 5 bubbles IamSamFlorida, 18 Jan 2017 | Read review
“Laguna side is quieter than street and less windblown than ocean side of other tower”
 of 5 bubbles 123FreqTraveler123, 7 Jan 2017 | Read review
“If you don't have an ocean view, you have the view of another building, not pretty.”
 of 5 bubbles Pailin9, 4 Jan 2017 | Read review
“Request west end of hotel closer to single elevator that goes to the pool.”
 of 5 bubbles Baltimorewonderlust, 31 Dec 2016 | Read review
“4th floor ocean view (not too low, not too high.)”
 of 5 bubbles 611nikkie, 21 Dec 2016 | Read review
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