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The Condado Plaza Hilton

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4,328 Reviews from our TripAdvisor Community

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Showing 4,050: English reviews
Marysville, Washington
Reviewed 2 days ago NEW

Nice hotel with excellent rooms. Ours had a deck with seating overlooking a lagoon and the city with views of mountains in the background. Rowing sculls, stand up paddleboards, swimmers, and kayaks were active in the lagoon. The Caribe Cafe has good Puerto Rican and American food. Nice snorkeling in the protected lagoon. Nice beach, pools, bars, workout room.

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Thank bbrackin1
Bronx, New York
Reviewed 2 days ago NEWvia mobile

This again the best around the condado for a good price. Check in is awesome Marisol front desk representative is great lovely lady ans absolutely professional. Non of Puerto Rico hotels are all inclusive so take note of that. Rooms ate clean and big too. Housekeeping staff are amazing and security the best. Pool area is great open 24 hours...

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Thank var927
Humble, United States
Reviewed 2 days ago NEW

My family and I stayed at the Hilton Plaza Condado which is conveniently located. The hotel was clean and the staff is friendly and responsive. We especially enjoyed dinner at Piyako's! They immediately located us in a private room with 5 minutes notice for a birthday celebration for 15. The lobby bar is also a fun place to relax and...

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Thank lesleye134
Chicago, IL
Reviewed 3 days ago NEW

I've been to Puerto three times and stayed at the Condado Plaza all three times. A total of 24 days. At this point, I don't think I would return. It's NOT a bad hotel really but is heading in the wrong direction. First off, it's definitely a 3 star, NOT a 4 star star. It's taken a few steps back...

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Thank BMac2005
Omaha, NE
Reviewed 4 days ago NEWvia mobile

I stayed here recently on a business trip. I had stayed here 4 years ago or so when it was the Conrad Condado. Not much physically has changed since then. The one noticeable difference was the lack of an upgrade to an ocean view room (for a Diamond HHonors member). Previously I would get the upgrade each time and was...

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Thank Playa03
San Juan, Puerto Rico
Reviewed 1 week ago

Trip was good, all i can say is this hotel can do a little better with including breakfast and an happy hour like the embassy suites does. There restaurant upstairs is an expensive Japanese place. The bars close early

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1Thank joseramos22
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi joseramos22, Thank you for taking your time to write a review. We greatly appreciate you taking the time to share your feedback and we're glad to know you enjoyed your stay. Thank you for giving us the opportunity to be of service. We hope to have you back in a non distant future. Best wishes, Carolina carolina.padin@hilton.com

Des Moines, Iowa
Reviewed 1 week ago via mobile

I haven't actually stayed in this hotel but booked it to stay for an upcoming trip to Sam Juan in 2017 and experienced a nightmare booking which left me with a bad taste in my mouth about the people and customer service in Puerto Rico. I booked a deal that was book now and pat later but was charged now...

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1Thank Alanda L
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Greetings Alanda L, Thank you for taking the time to write a review. I sincerely apologize for the inconvenience you experienced while booking a reservation with us. I'm sure there was a misunderstanding as this is not the usual. As I'm very saddened to read that you cancelled your reservation, if you ever consider giving us another opportunity, please contact...

Evergreen, Colorado
Reviewed 1 week ago

We did not have a good experience at this Hilton property over this past Thanksgiving weekend. First impression was of the front desk staff, who seemed to not care about anything, let alone helping us. The lady who checked us in gave us zero information about the hotel and any activities, and she seemed to have a "no care" attitude....

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1Thank Crazy4vbal
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Greetings Crazy4vbal, Thank you for sharing your experience. I'm very sorry for the service, smell and noise inconveniences you experienced during your stay. We shared your comments with the Directors responsible for this areas as your satisfaction is of the utmost importance to us and a no care attitude is not permitted as part of our service standards. I'm trying...

Reviewed 1 week ago via mobile

My husband and I took a quick trip to celebrate our 10th anniversary. It was our first time in Puerto Rico so I wasn't sure to expect. I wanted to find a place that wasn't too far from the airport and on the beach; both criteria were met here. The staff was very attentive. As an added bonus, we were...

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Thank Liz K
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi Liz K, Thank you for taking the time to write a review and for choosing us to celebrate your 10th anniversary. We're very pleased to read your enjoyed your stay and our services. We'd love to have you back for your 11th anniversary celebration! Please feel free to contact me and I'll personally assist you. Best wishes, Carolina carolina.padin@hilton.com

North Carolina Coast, North Carolina
Reviewed 1 week ago

Nice location. Main lobby very cool with the aquarium. Nice facilities and beach just outside of hotel. Staff very friendly and will go the extra effort for you. Short taxi ride to Old San Juan or option to take bus with bus stop just down from hotel.

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Thank 699deeanna
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi 699deeanna, Thank you for taking the time to share your experience. Our mission is to deliver exceptional service and we feel very happy when our endeavors have succeeded. By the way, I also find our aquarium cool! It's give that little touch to our reception area :) We'd love to have you back in a non distant future. Regards,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Restaurant
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $224 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Priceline and Odigeo so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
129 questions
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New York

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Questions? Get answers from The Condado Plaza Hilton staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms facing the ocean or the lagoon have great views.”
 of 5 bubbles bbrackin1, 5 Dec 2016 | Read review
“Get the Ocean View Tower and Ocean View side. Well worth it. Don't book Accessible room if you don't need it.”
 of 5 bubbles BMac2005, 4 Dec 2016 | Read review
“Do not get a room facing the main road. Very noisy.”
 of 5 bubbles Crazy4vbal, 29 Nov 2016 | Read review
“Be sure to ask for oceanview - priceless views”
 of 5 bubbles linjoy45, 27 Nov 2016 | Read review
“Rooms on ocean side have great balconies”
 of 5 bubbles molliew611, 26 Nov 2016 | Read review
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