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The Condado Plaza Hilton

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4,467 Reviews from our TripAdvisor Community

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Showing 4,172: English reviews
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Winston Salem, North Carolina
Reviewed yesterday NEW

You want an ocean front room ,it is the best.Our room was perfect and well maintained. The room attendant was very nice and did a Great job. The hotel has had many updates,you can tell it was once a really fine hotel.The pool areas are nice and the pool attendants friendly.With more $$$ this hotel would be a 4 to...

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Helpful?
Thank ahotelman
Silver Spring, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 14 November 2016

If you want to visit a place where the staff makes you feel welcome and does everything possible to make you feel comfortable and at home, come to this hotel. Clean and attractively decorated, the rooms are quiet and restful, the pool and bar relaxing and fun. I love this place!

Review collected in partnership with Hilton Hotels & Resorts
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2Thank mom2specialboyz
About Hotel's Favourite Review
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi mom2specialboyz, Thank you for taking the time to write a review. I'm very pleased to know that our staf made you feel welcome and satisfied ever need you may but it's even more exciting to read that you felt at home. That's definitely what we're looking for; for Condado Plaza to be your home away from home. We'd love...

New York
Reviewed yesterday NEWvia mobile

The hotel is beautiful. Some employees will go above and beyond. Luis Angel at the pool bar is very attentive and often picks up the slack for other workers. He's a class act. The public areas as well as the rooms are beautiful and impeccably clean. The staff is very friendly and the hotel is great for families.

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Thank Abigail V
USA
Reviewed 3 days ago NEW

first, the good: The pool has one slide about 100 meters long with a few twists and turns that our child enjoyed immensely. It is situated in the pool and has a cute castle like entry. The beach was perfect- we stayed here in January during some heavy windstorms, and for most of Condado beach the waves were really rough...

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1Thank diverUsa
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Dear diverUSA, Thank you for taking the time to write a review. We're very glad your child enjoye the slide in our pool area; it's truly is fun. Your feedback is greatly appreciated and we thank you for giving us the opportunity to be of service. We hope to have you back in the future. Cordially, Carolina carolina.padin@hilton.com

Toronto, Canada
Reviewed 3 days ago NEWvia mobile

This hotel was booked by our friends through Hotwire so we didn't expect ocean view rooms. The mattresses were extremely soft and bed was low to the ground. The pool was overcrowded and probably 75% of the lounge chairs were sitting empty with beach towels all over them. No one seemed to return them when they left the pool area...

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Helpful?
Thank SusW473
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi SusW473, Thank you for taking the time to write a review. It's great to know you enjoyed our mattresses; we do our best to chose the best amenities for our guests. We do apologize for the pool inconvenience you had; sorry you were disappointed. Please know we've shared your comments with the Pool Manager so she can work a...

Dallas, Texas
Reviewed 3 days ago NEW

We stayed here for a few days and were very happy. We stayed near the top in an ocean front room that was clean, comfortable and very impressive. There was a huge balcony, a huge walk-in shower and tons of amenities. We were able to park our Jeep safely underground and were able to enjoy tons of food, coffee, shopping...

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Thank DeepWreckDiver
Double Oak, Texas
Reviewed 3 days ago NEW

This hotel is in a great location for the week of activities we had planned for our vacation to PR. It is easy to find and walking distance to nice restaurants and shopping. We did not use a lot of the hotel amenities but the staff were always helpful with questions and directions. My only notes of caution are: 1-...

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Helpful?
Thank Tammy V
San Juan, Puerto Rico
Reviewed 3 days ago NEW

This is an older hotel but it is very well maintained. The Staff is varied but generally attentive. The Hotel allows one easy access to other close by facilities, restaurants, Convention Center, and fast cabs to Old San Juan.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Stephen S
Reviewed 4 days ago NEW

We love the location of this hotel and the easy highway access and walkability to many good restaurants. The hotel staff is very friendly and professional, the rooms comfortable and clean. Great towels! The balcony views are very enjoyable and we like that there are in room coffee makers to be able to sit out doors in the am with...

Review collected in partnership with Hilton Hotels & Resorts
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Thank heidib137
Hobart
Reviewed 5 days ago NEW

Could hear some partying girls talking loud and sounded like they were in our room, but they were our next door occupants. So privacy Isn't there. Other than the thin walls, the service and appearance of rooms were great!

Review collected in partnership with Hilton Hotels & Resorts
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Thank Bruce V

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $209 - $494 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity, Hotels.com and Expedia so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ocean tower,even side”
 of 5 bubbles ahotelman, 22 Feb 2017 | Read review
“Go ocean front!”
 of 5 bubbles DeepWreckDiver, 20 Feb 2017 | Read review
“If you can get the ocean view suite.”
  • Living room of suite..our pre dinner hang out
 of 5 bubbles fef5, 18 Feb 2017 | Read review
“Spend the extra money for an ocean view room”
 of 5 bubbles tiamarie09, 16 Feb 2017 | Read review
“Ocean View Rooms Nice; but might hear a planes approaching the airport; was not a problem for us (was not very frequent)”
 of 5 bubbles leog791, 15 Feb 2017 | Read review
5 of 5