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The Condado Plaza Hilton

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4,404 Reviews from our TripAdvisor Community

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Showing 4,118: English reviews
Washington DC, District of Columbia
Reviewed 2 days ago NEW

Arrived early in the day in advance of a cruise. Staff arranged for an early check in, which was very helpful after a long flight. They did the same thing for us when our cruise ended. When you're traveling with a lot of luggage and tired from all the traveling it's nice to be able to get into your room...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jay M
Silver Spring, Maryland
HOTEL’S FAVOURITE REVIEW
Reviewed 14 November 2016

If you want to visit a place where the staff makes you feel welcome and does everything possible to make you feel comfortable and at home, come to this hotel. Clean and attractively decorated, the rooms are quiet and restful, the pool and bar relaxing and fun. I love this place!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank mom2specialboyz
About Hotel's Favourite Review
Carolina P, Guest Services at The Condado Plaza Hilton, responded to this review

Hi mom2specialboyz, Thank you for taking the time to write a review. I'm very pleased to know that our staf made you feel welcome and satisfied ever need you may but it's even more exciting to read that you felt at home. That's definitely what we're looking for; for Condado Plaza to be your home away from home. We'd love...

Auburn, Alabama
Reviewed 2 days ago NEWvia mobile

Enjoyed our 2 night stay here in an ocean view room. Room was clean and fairly roomy for an older hotel. Our stay was a bit on the pricey side and the biggest disappointment was that a hotel of this caliber does not have room service. We especially would have liked to get breakfast and coffee from room service but...

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Helpful?
Thank pdave333
Logansport, Indiana
Reviewed 2 days ago NEWvia mobile

Nice location right on the water. The rooms were not what I expected for a Hilton hotel. The beds are lumpy and uncomfortable. The shower had mold in the tiles. Our friends were next door to us but had to be moved to another floor because the got locked in the room due to the door not being able to...

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Helpful?
Thank db4r6286
El Dorado Hills, California
Reviewed 3 days ago NEW

Hotel was average, nothing special, seemed kinda run down. Location was good with beach access. Pillows went flat right away. Cafe Caribe restaurant service was lacking. No night life scene. Denny's across the street was good which one could charge to one's room. WIFI service was poor.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Luz Z
CALI
Reviewed 3 days ago NEW

Great lobby, nice rooms, great views from hotel. Great location, walkable to 10 restaurants in under 5 minutes walgreens/cvs in 15 minutes kayak/bike rentals across the street walkable to HIlton Caribe across bridge in 15 minutes, many high end restaurants in that area. negatives-as high level Hilton honors gave us vouchers for continental breakfast, not the full buffet pooi area...

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Helpful?
Thank fade32242
New York City, New York
Reviewed 3 days ago NEW

I was hit with more taxes and fees especially parking, that made my trip to lay my uncle to rest that much harder. Find out about all the fees and taxes up front before you book. My view out of the balcony in the room was of the bridge going back to the main building. Horrible. Room 371 Laguna tower,...

Review collected in partnership with Hilton Hotels & Resorts
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Thank kennethv743
Minnesota
Reviewed 4 days ago NEW

Stayed with a group of friends celebrating a 40th birthday. The staff and hotel were excellent. Staff was always smiling and we got to know some of them on a personal basis as we were poolside/oceanside for hours each day. Thank you so much for making this trip stress free. As a group we are looking to repeat the trip...

Review collected in partnership with Hilton Hotels & Resorts
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Thank FunFamily-7
Miami Beach, Florida
Reviewed 5 days ago NEW

First I wanna say sorry for taking to so long to write this review because I enjoyed my stay at The Condado. The staff was amazing and extremely helpful and I don't really have much to complain as far as service. The hotel is locate near the beach, the pool area is amazing and the hammock by the pool just...

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Thank jema j
Reviewed 1 week ago via mobile

Many years have I returned to Puerto Rico and stayed at the Condado Plaza. I love the staff and the management has been very accommodating to our group. The outside area is large and diverse for things to do. Fresh and salt water pools, hammocks, chairs, hot tub and access to the lagoon beach. Fitness center has everything I need....

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Helpful?
1Thank Bobnewcomb

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Condado Plaza Hilton, the only hotel overlooking both the Atlantic Ocean and Condado Lagoon, is an enchanting alternative to typical San Juan hotel. Our unique location boasts cool ocean breezes, breathtaking sunsets, and a shimmering, protected beach. Whether you're traveling for work or play, this sparkling hotel offers it all, superb dining options including the award-winning Pikayo restaurant, elegant event venues, three glistening pools, water slide, waterports, 24-hour fitness center, tennis, poolside massage and bustling nightlife. ... more   less 

Additional Information about The Condado Plaza Hilton

Address: 999 Ashford Avenue, San Juan 00907, Puerto Rico (Formerly Conrad San Juan Condado Plaza)
Region: Caribbean > Puerto Rico > San Juan
Price Range: $221 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Condado Plaza Hilton 4*
Number of rooms: 572
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct and TripOnline SA so you can book your The Condado Plaza Hilton reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Conrad San Juan Condado Plaza Hotel San Juan
San Juan Conrad
Condado Plaza Hotel San Juan
Hotel Resort Wyndham
Hotel Style:
#6 Spa Hotel in San Juan
#8 On the Beach Hotel in San Juan
#11 Luxury Hotel in San Juan
#15 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from The Condado Plaza Hilton staff and other travellers.
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New York

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Laguna side is quieter than street and less windblown than ocean side of other tower”
 of 5 bubbles 123FreqTraveler123, 7 Jan 2017 | Read review
“If you don't have an ocean view, you have the view of another building, not pretty.”
 of 5 bubbles Pailin9, 4 Jan 2017 | Read review
“Request west end of hotel closer to single elevator that goes to the pool.”
 of 5 bubbles Baltimorewonderlust, 31 Dec 2016 | Read review
“4th floor ocean view (not too low, not too high.)”
 of 5 bubbles 611nikkie, 21 Dec 2016 | Read review
“Rooms facing the ocean or the lagoon have great views.”
 of 5 bubbles bbrackin1, 5 Dec 2016 | Read review
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