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    El Canario by the Lagoon

    4 Clemenceau Street | Condado, San Juan 00907, Puerto Rico
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    04/02/2018 05/02/2018
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    Traveller (123)
    Room & Suite (132)
    Dining (15)
    Overview
    • Excellent32%
    • Very good43%
    • Average17%
    • Poor5%
    • Terrible3%
    Travellers talk about
    “front desk” (43 reviews)
    “old san juan” (58 reviews)
    Free Wifi
    Breakfast included
    Air Conditioning
    Non-Smoking Hotel
    Multilingual Staff
    Wheelchair Access
    Self-Serve Laundry
    Private Balcony
    Free Parking
    2.5 Star Hotel
    All hotel details
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    Rooms
    4 Feb.5 Feb.
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (351)
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    1 - 5 of 310 reviews

    Reviewed 3 weeks ago

    I did really like this place, I would describe this place as cheap and cheerful. It was clean and did what it needed which was give us a comfy place to sleep by the beach. I love the location too! However, the old man at...More

    Thank Jetsetter071
    Response from John V, Owner at El Canario by the LagoonResponded 2 weeks ago

    Thank you for your business. Your comments are constructive and will be taken into consideration. I am sorry we lost power during your stay. I hope we can make it up to you some time in the future.

    Reviewed 3 weeks ago

    We had the pleasure to stay at the hotel end of June for a week, Hans and the staff are very nice and helpful I would always stay there again, Clean rooms, breakfast was all I needed, great coffee {thanks Hans } and always friendly

    Thank Marion S
    Response from John V, Owner at El Canario by the LagoonResponded 2 weeks ago

    Thank you very much for staying with us. We appreciate your review and look forward to seeing you once again.

    Reviewed 4 weeks ago

    I booked a room at El Canario on Expedia back in November, on Dec 06 the hotel informed Expedia that they would not be open due to a lack of power and water, which Expedia didn't inform me or refund my reservation. I called the...More

    Thank Bob P
    Response from John V, Owner at El Canario by the LagoonResponded 2 weeks ago

    Thank you for your review. We have worked very hard during this crisis and certainly appreciate your business. I hope we can serve you once again in the future.

    Reviewed 4 weeks ago via mobile

    We booked a reservation at this hotel in Aug/17 for our Dec/17 (Christmas week) cruise. Following the two hurricanes, I wanted to give them some time to figure things out and then proactively reached out via their FB page in early Nov/17 because their website...More

    Thank Dana C
    Response from John V, Owner at El Canario by the LagoonResponded 2 weeks ago

    I am sorry you had a bad experience. We have been doing the best we can to communicate with our customers and agencies. It is impossible for me to verify exactly what happened in your particular case, but one thing I am certain, we don't...More

    Reviewed 2 December 2017 via mobile

    Stayed here during a cruise vacation. I'd say the hotel was good enough. I had a clean room. One of the staff was very rude though. My sister stayed in the room next to me, she said her room was clean and nice as well....More

    Thank Anne876Rothman
    Response from John V, Owner at El Canario by the LagoonResponded 7 December 2017

    Thank you for your review. I am happy you were able to stay with us. These have been trying times and we appreciate your business.

    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Breakfast included
    • Hotel Amenities
    • Breakfast included
    • Multilingual Staff
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    Details
    • Price range
    • USD 96 - USD 134 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Best Value Hotel in San Juan
    • #9 On the Beach Hotel in San Juan
    • #12 Business Hotel in San Juan
    • #12 Family Hotel in San Juan
    • Room types
    • Non-Smoking Rooms
    • Number of rooms
    • 44
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Hotels.com, Orbitz, Travelocity, getaroom.com, HotelQuickly and Cancelon so you can book your El Canario by the Lagoon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • El Canario By The Lagoon Hotel San Juan
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    Traveller (123)
    Room & Suite (132)
    Dining (15)
    Pool & Beach (2)
    Hotel & Grounds (123)
    Bathroom (10)
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    Ask a question
    Questions & Answers
    grammabeth
    27 October 2017|
    AnswerShow all 4 answers
    Response from Pedro L | Reviewed this property |
    Airport is $19 US.
    0
    Votes
    Room Tips
    "For a budget price, this is a good choice for staying in the Condado area."
    Read review
    "Rooms at the end of the hall away from the elevator are quieter, but there is very little noise anywhere in..."
    Read review
    "Book one of the rooms on the 5th floor as it comes with an extra room with a full kitchen where you can..."
    Read review
    "I requested a room facing the lagoon when I booked on Booking.com...the hotel accomodated this."
    Read review
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