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05/11/2017 06/11/2017
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    Caribe Hilton San Juan

    1 San Geronimo Street, San Juan 00901-2401, Puerto Rico
    +1 855-605-0316
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    05/11/2017 06/11/2017
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    Traveller (4279)
    Room & Suite (1060)
    Pool & Beach (762)
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    Overview
    • Excellent32%
    • Very good38%
    • Average17%
    • Poor8%
    • Terrible5%
    Travellers talk about
    “private beach” (670 reviews)
    “pina colada club” (173 reviews)
    Free Wifi
    Parking
    Breakfast Buffet
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Spa
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Tennis Court
    Housekeeping
    Private Balcony
    4.0 Star Hotel
    All hotel details
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    San Juan Marriott Resort & Stellaris Casino
    6,493 reviews
    #9 of 47 hotels in San Juan
     
    La Concha Renaissance San Juan Resort
    7,595 reviews
    #6 of 47 hotels in San Juan
     
    Sheraton Old San Juan Hotel
    2,381 reviews
    #19 of 47 hotels in San Juan
     
    Olive Boutique Hotel
    842 reviews
    #4 of 47 hotels in San Juan
     
    Rooms
    5 Nov.6 Nov.
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (7,204)
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    1 - 5 of 6,720 reviews

    Reviewed 1 week ago

    well appointed, full service property. we primarily visited historical and culteral venues while in san juan. the hotel staff were very hospitable, especially Silvestre Ramos. he is provides security at the large waterfront pool. no matter what time of day we visited the pool, Silvestre...More

    Thank falconflyr
    Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded 1 week ago

    Thank you for sharing your experience. It is lovely to hear that the outstanding service from our team members and the our historical and cultural venues have been highlights of your visits. We will pass along your kind words to Silvestre Ramos, as providing unforgettable...More

    Hotel's Favourite
    Reviewed 29 August 2017 via mobile

    Overall i had a nice time, but i had a issie with my tv not working. Thats were things went bad. Got into a altercation with TV guy, he was highly disrespectful. Complained to front desk to Manager Gabriel which he continued to offer my...More

    2  Thank Torres Consulti... F
    Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded 30 August 2017

    Dear Torres C F, Thank you for your review. We’re sorry we didn’t provide the quality of service you deserved during your recent stay at our hotel. We apologize for any issues you encountered with our team members. Guest feedback is incredibly important to us....More

    Reviewed 1 week ago

    We were not paid guests but refugees. When my wife first asked about options and our willingness to pay for another room she was scolded by numerous employees and we were told we were lucky and should be grateful to be alive and have a...More

    Thank juliusjv
    Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded 1 week ago

    Thank you for your review. We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and team members, and we are always looking for ways to improve our customer experience. Your satisfaction is...More

    Reviewed 2 weeks ago

    Our King bedroom was very large and clean with a sofa. The front entrance is gorgeous with large sliding glass doors. The pools are open late and you can also enjoy direct beachfront access. We recommend renting a car and going hiking at the rainforest....More

    2  Thank FletcherHawaii
    Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded 1 week ago

    Thank you for sharing your experience. We are pleased to hear that you enjoy our large and clean room, our gorgeous front entrance and pool areas. It sounds as though you also had the chance to explore the local cuisine and areas, we are delighted...More

    Reviewed 2 weeks ago

    The staff was unbelievable in assisting us during our stay in the shelter on the second floor and after hurricane Maria, without checking the status of there own families the staff really made our stay as pleasant as possible and took really good care of...More

    Review collected in partnership with Hilton Hotels & Resorts
    Thank 409jacos
    Response from joselinelopezvela, Guest Relations Manager at Caribe Hilton San JuanResponded 1 week ago

    We appreciate you taking the time to share your experience while in our property. We are delighted to see your stay was a pleasant one. We strive to deliver great service and it is refreshing to know when that is achieved. We look forward to...More

    San Juan Marriott Resort & Stellaris Casino
    6,493 reviews
    #9 of 47 hotels in San Juan
     
    La Concha Renaissance San Juan Resort
    7,595 reviews
    #6 of 47 hotels in San Juan
     
    Sheraton Old San Juan Hotel
    2,381 reviews
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    Olive Boutique Hotel
    842 reviews
    #4 of 47 hotels in San Juan
     
    About
    Awards & Recognition
    GreenLeadersSilver level
    Amenities
    • Top amenities
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Beachfront
    • Room Service
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Meeting Rooms
    • Children Activities (Kid / Family Friendly)
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Business Centre with Internet Access
    • Banquet Room
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Restaurant
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • USD 225 - USD 546 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #2 Green Hotel in San Juan
    • #5 Spa Hotel in San Juan
    • #6 On the Beach Hotel in San Juan
    • #9 Luxury Hotel in San Juan
    • #11 Family Hotel in San Juan
    • #12 Romantic Hotel in San Juan
    • #13 Business Hotel in San Juan
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 652
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct, Hotels.com, Travelocity, Orbitz, Cancelon, Cheap Tickets, Hotwire, HotelQuickly, Evoline ltd, TripOnline SA and getaroom.com so you can book your Caribe Hilton San Juan reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Caribbean >
    • Puerto Rico >
    • San Juan
    • Also Known As
    • Caribe Hilton San Juan Hotel San Juan ,
    • Hilton Hotel San Juan ,
    • Hilton Hotel Caribe ,
    • Hilton San Juan ,
    • San Juan Caribe Hilton Hotel
    Add Photo Photos
    Traveller (4279)
    Room & Suite (1060)
    Pool & Beach (762)
    Dining (120)
    Hotel & Grounds (2607)
    Bathroom (138)
    Family and Play Areas (27)
    Business Centre & Event Rooms (13)
    Nearby
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    1.18 km away
     
    La Concha Renaissance San Juan Resort
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    1.37 km away
     
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    2.86 km away
     
    San Juan Marriott Resort & Stellaris Casino
    6,493 reviews
    1.76 km away
     
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    Ask a question
    Questions & Answers
    Lee E
    13 October 2017|
    AnswerShow all 8 answers
    Response from Wendy C | Reviewed this property |
    I am sorry to tell you that because of the hurricane Maria , a catastrophic category 5 hurricane, the Hotel suffered and it’s closed for renovation , but we expect that will be back on business by late November or mid... More
    1
    Vote
    acj32
    23 September 2017|
    AnswerShow all 6 answers
    Response from E S | Reviewed this property |
    I dont think the immediate future is a good time to visit Puerto Rico.
    0
    Votes
    Manny1836
    17 September 2017|
    AnswerShow all 5 answers
    Response from Tresastravels | Reviewed this property |
    Oh my goodness, I'm sorry I didn't see your message sooner! I hope you are safe in your travels. Unfortunately, I don't know much about scuba, we are a kitesurfing family
    0
    Votes
    Room Tips
    "Best views"
    Read review
    "For breakfast go to Tropical or el mercado de paseo caribe. 2 minutes walk and better priced!"
    Read review
    "When checking in, ask for a room on the west side because the sunsets are amazing!"
    Read review
    "Go to another hotel"
    Read review
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