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Hotel El Convento

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Traveller (1942)
Room & Suite (608)
Dining (159)
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Overview
  • Excellent75%
  • Very good18%
  • Average4%
  • Poor2%
  • Terrible1%
Travellers talk about
“wine and cheese”(194 reviews)
“tapas restaurant”(114 reviews)
“old san juan”(1,473 reviews)
AMENITIES
Free Wifi
Parking
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
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Rooms
5 Jun.6 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,846)
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2,666 results
Traveller rating
1,959
485
122
75
25
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1,959
485
122
75
25
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All reviewswine and cheesetapas restaurantold san juancourtyard restaurantwine receptionformer conventevery eveningplunge poolpuerto ricoopen courtyardcentral courtyardvista roomthird floorturn down serviceacross the streetour honeymoonbottled water
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1,121 - 1,125 of 2,666 reviews
Reviewed 4 July 2014

I loved everything about this hotel , it was very good maintained and the service was outstanding they thought of everything. I loved how old it looked & the architecture was pretty amazing. If anybody needs to stay in San Juan. STAY at this hotel!...More

1  Thank Wipeeeeeeee
Response from Alfredo A, General Manager at Hotel El ConventoResponded 4 July 2014

Dear Guest - We are very glad that our accommodations and service were able to make your experience at Hotel El Convento a memorable one. Thank you for the visit and for sharing your feedback with us. Hopefully we can have the privilege to be...More

Reviewed 4 July 2014 via mobile

For the prices they charge at this hotel it should be world class. Basically, it's not. The attention to details just isn't there - from staff watching guests lug luggage around and not offering to help to not informing guests about how to operate the...More

2  Thank Kguadl
Response from Alfredo A, General Manager at Hotel El ConventoResponded 4 July 2014

Dear Guest - Thank you for your observations. I regret that our facilities and service did not meet your expectations. I will certainly discuss them with our staff and find ways to continue to enhance our services. Respectfully, Alfredo Arroyo aarroyo@elconvento.com

Reviewed 4 July 2014

The location, the service, the rooms, the amenities could not have been better. A must hotel for those staying in Old San Juan. The architecture is beautiful. Top notch and wonderful are excellent descriptions for this hotel. The rooms are large and very quiet.

1  Thank 165_EJS
Reviewed 3 July 2014

It was 90 degrees in the shade and we found this place recommended by a friend. It looks ancient(in a good way) and grandiose from the outside and as you walk in you you feel as if you are stepping back in time. Once you...More

4  Thank Brian L
Reviewed 2 July 2014

The hotel is beautifully maintained, service is outstanding and the rooms are impeccable. It felt like being on a movie set (think opening scene of Mr & Mrs Smith). The hotel is a jewel in the Old San Juan crown. The gorgeous architecture and paint...More

2  Thank simmo888
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
USD 236 - USD 512 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in San Juan
#1 Business Hotel in San Juan
#1 Family Hotel in San Juan
#2 Luxury Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 236 - USD 512 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in San Juan
#1 Business Hotel in San Juan
#1 Family Hotel in San Juan
#2 Luxury Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1942)
Room & Suite (608)
Dining (159)
Pool & Beach (106)
Amenities (71)
Business Centre & Event Rooms (12)
Family and Play Areas (2)
Questions & Answers
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virginiaviajera
26 January 2018|
AnswerShow all 4 answers
Response from KristiC98272 | Reviewed this property |
we were just there a few weeks ago. felt completely safe! water was fine. we had a blast! it was charming and busy. the shop owners and locals were wonderful! not sure where your friend actually went but too bad for them. we... More
1
Vote
Mike C
6 January 2018|
AnswerShow all 6 answers
Response from Emma B | Reviewed this property |
I think the populated parts of the city are fine now- just the rural areas are still in pain. Do it! PR needs tourism again and it’s so beautiful 🙂
1
Vote
tennisfan1357
27 November 2017|
AnswerShow all 6 answers
Response from Ruth O | Reviewed this property |
No. Hotel El Convento Never stopped operations.
0
Votes
Room Tips
"All rooms have a great view, very good a/c, very quiet."
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"We selected a deluxe room and were upgraded to a Suite. Our room looked into the inner courtyard and was..."
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"We had a “traditional” twin-bedded room, which was good-sized and beautifully decorated, with a sort of..."
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"Rooms on the 1st floor are the best ( 1st floor being one up from the ground floor, so second floor to US..."
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