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CasaBlanca Hotel

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#10 of 46 Hotels in San Juan
Certificate of Excellence
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CasaBlanca Hotel
CasaBlanca Hotel
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904 Reviews from our TripAdvisor Community

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Showing 841: English reviews
Texas
Reviewed 14 March 2017

We stayed here for two nights prior to a cruise to the Southern Caribbean. I was satisfied with the hotel based on what we paid for it, but I do have a couple of knocks on it. First of all, their restaurant was closed because the 3rd party that ran it suddenly closed it down. It would have been nice...

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Helpful?
1Thank Robert44
Joyce B, Director of Sales at CasaBlanca Hotel, responded to this review

Dear Robert44, Thank you for your review, although with that type of assistance I would have hoped for a 5-star review, just kidding. We are a 3-star hotel after all, but we intend to keep service 5 star, if it means we have to carry your two 50lb suitcases we will, we will go all the way to make your...

Reviewed 12 March 2017 via mobile

The rooms are small, but it's a historical building and that's expected. There is a decent size elevator. Although the building is only 6 floors high so we did take the stairs frequently. We were bummed that the restaurant was in transition, but since the hotel is located in the middle of absolutely everything it wasn't a terrible inconvenience. The...

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Helpful?
Thank vernonsinpgh
New Braunfels, Texas
Reviewed 12 March 2017 via mobile

The rooms are small but clean. The elevator was out of order but the staff hauled our luggage up and down the stairs. After our stay we had to get to the cruise dock but Circofest was keeping a taxi from accessing the hotel. The staff offered to haul our luggage the 10 blocks to the cruise terminal.

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Helpful?
Thank ts0ltis
Joyce B, Director of Sales at CasaBlanca Hotel, responded to this review

Dear ts0ltis, thank you so much for your 5-star review despite that our elevator stopped working that day. We do our best to make sure you have all the assistance needed for a memorable experience and we sure enjoyed going all the way to the terminal. We hope you have a wonderful cruise vacation! Come back soon! Safe travels, Joyce

Reviewed 11 March 2017

CasaBlanca Hotel was perfect for our family of 4. Our 2 bedroom suite was comfortable and clean. The staff was very helpful with all of our questions. The location was ideal and an easy walk to San Felipe Del Morro Fortress. Parking is in a nearby garage with very reasonable rates.

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Helpful?
Thank Carol W
Joyce B, Director of Sales at CasaBlanca Hotel, responded to this review

Dear Carol, high fives for your wonderful review. We thank you so much for taking the time to let the World know about your experience with us. We are so happy you enjoyed the hotel location and amenities. Please do come back and visit soon! Best regards, Joyce

San Juan, Puerto Rico
Reviewed 8 March 2017 via mobile

This is a beautiful boutique hotel on the heart of Old San Juan. Rooms are small since it's a historic building but very cutely decorated and functional. Very nice rooftop terrace. They do not have a restaurant but not needed as there are so many places walking distance. Only thing I missed, a self service bar for that awesome terrace...

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Helpful?
Thank famtomerc
Joyce O, Director of Sales at CasaBlanca Hotel, responded to this review

Dear Famtomerc, Thank you so much for your wonderful review, we are delighted to read about your great experience with us! Our restaurant closed two weeks ago due to some unexpected change in management, we hope it can open back up again soon! And will definetely consider opening a roof top bar!

Amarillo, Texas
Reviewed 4 March 2017

I specifically chose this hotel because although they did not have room service I was told by phone they would be available to bring food up from the restaurant. The restaurant was closed. Permanently. The elevator was out of service for 2 days out of 5. I was on the 4th floor and have mobility issues. The telephone in my...

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Helpful?
1Thank Kathryn B
Joyce O, Director of Sales at CasaBlanca Hotel, responded to this review

Hello Kathryn, Thank you so much for your review, we love all comments and specially the one you mention that the hotel is spotlessly clean. Hurray to housekeeping team, I will let them know you took the time to write about it. We are so sorry about the mishaps, this was an atypical week for sure. The entire block lost...

A TripAdvisor Member
2 reviews
Reviewed 3 March 2017 via mobile

I absolutely loved this place! The staff was great and inviting! As soon as i pulled up, Miguel, knew my name and started the check in! Very friendly environment and beautiful scene. Great food! Everything is pretty much close by but the cheapest way to travel is using Uber!!!

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Thank A TripAdvisor Member
Joyce O, Director of Sales at CasaBlanca Hotel, responded to this review

Loved you review, and we loved having you here! Miguel says hello and everyone here at CasaBlanca wants to thank you for your concise but moving words. Thank you so much and have safe travels! Joyce

London, United Kingdom
Reviewed 3 March 2017

CasaBlanca is a great hotel, right in the centre of San Juan, but there's no noise. There's funky decor throughout, excellent wi-fi, top coffee maker in the room, and a nice rooftop terrace (with baths!). The staff were all fantastic - really friendly and helpful. We were in a room with no natural light, but switched to a lovely light...

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Helpful?
Thank JonP77
Joyce O, Director of Sales at CasaBlanca Hotel, responded to this review

Dear JonP77, Thank you so much for your wonderful review! We work so hard sometimes, and reading your compliments really makes our day! We are so happy you found our services and amenities top of the line and our Island friendliness a pleasure. We were so lucky to have you, please come back with friends and family! Safe travels, Joyce

Reviewed 1 March 2017 via mobile

Nice charming hotel in the Old of San Juan. Perfectly stay if you want a combination of being between the tourists and the locals. You have a lot of nice resturants and also a short walk to the nearest beach. Casablanca hotel is charming and high servicelevel. Unfortunately the rooms are small if you have big cases. You have on...

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Helpful?
Thank Robert B
Joyce O, Director of Sales at CasaBlanca Hotel, responded to this review

Hello Robert, Thank you so much for your wonderful review, I found it so interesting your comments in the end and I would love to hear more about it. Please feel free to contact me at joyce@sofohotels.com as I too think there is a lot to learn from high end travelers like yourself. Thank you for your beautiful comments, we...

Cleveland, Ohio
Reviewed 28 February 2017

The hotel is in the center of old San Juan, making it easy to walk all over. Our room was adequate. I liked the concrete floors. (Carpeting would have been creepy in this climate.) The bathroom could have had more light. There is a pad and port in every room, and a computer and printer in the lobby also. What...

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Helpful?
Thank K B
Joyce O, Director of Sales at CasaBlanca Hotel, responded to this review

Dear K B, Thank you so much for your splendid review! We are so touched that you named us as the reason for your stay being great and we are so happy. We LOVED you as well. We are so happy you liked the new tablets in the rooms, you can stream your own Netflix or Amazon videos and ask...

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Amenities

Highlights
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
Things to do
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
New Elevator is up and running! CasaBlanca is a Boutique Hotel with 32 guestrooms with a lot of character and a personalized experience. We want you to love San Juan as much as we do by making sure your stay is pleasant and memorable. The structure is Spanish from the 1900's therefore rooms are mid to small sized, air conditioned and impeccable. Our beds are comfortable and equipped with microfiber linens and Hypoallergenic pillows, our bathrooms are small but private and unique, with amenities from the organic brand - Archive. Please ask front desk for complimentary items you might have forgotten to pack. Also available are: steamer, hairdryer, in room coffee maker and ice machine in lobby. Our Sun Deck offers guests a memorable experience with magical views of Old San Juan, watch the cruises as they disappear into the bay or enjoy the historical views of San Cristobal Fort next to the open Caribbean Sea. From tanning to reading, enjoy our comfortable lounge chairs, as well as our stone bathtubs provided for a deep relaxation in fresh water at your own desired temperature and time as it is open 24 hrs. Everything from our menu is available with one quick call to guest services from our service phone. Still worried about catching up with friends and family or posting your recent vacation pictures online, or maybe send a late work related email, not a problem, our high speed Internet is available everywhere in Hotel grounds. We are a smoke free, environmentally friendly, historically preserved Hotel where you will find a smiley face where ever you go! Cafe Americain conveniently located in the lobby serves a delicious breakfast every morning from 8 - 12 pm while streaming our favorite Hollywood movie CasaBlanca. Restaurant hours are 8am - 10pm Wed to Sun and 8am-11am for Mon to Tue. Offers a lunch menu selection of local cuisine as well as light options as sandwiches and salads. ... more   less 

Additional Information about CasaBlanca Hotel

Address: 316 Fortaleza St. | Old San Juan, San Juan 00901, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $147 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — CasaBlanca Hotel 3.5*
Number of rooms: 32
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Hotel Style:
#3 Best Value Hotel in San Juan
#4 Romantic Hotel in San Juan
#5 Family Hotel in San Juan
#14 Business Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from CasaBlanca Hotel staff and other travellers.
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Questions? Get answers from CasaBlanca Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a balcony if you can!”
jasonfG2929FE, 19 Apr 2017 | Read review
“Elevators available considering it's in Old San Juan.”
fmanor69, 18 Apr 2017 | Read review
“If you have issues with stairs, ask for a room on a lower floor.”
GennyfromtheD, 14 Apr 2017 | Read review
“Stayed in a queen inside room and comfort king, would definitely choose the king, as it had an outside window and was only an extra $10.”
Chechya, 4 Apr 2017 | Read review
“Get an outside room - otherwise you could be facing the nonworking elevator shaft”
marieaX8155NW, 30 Mar 2017 | Read review
5 of 5