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Sheraton Puerto Rico Hotel & Casino

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#10 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
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1,950 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,669: English reviews
Palm Bay, Florida
Reviewed 15 April 2015

The staff were very friendly. The room was clean. Everything in the room was in good working condition. The A/C in the room was cool. We stayed one night before going on our cruise. The casino was small, but nice. Restaurant breakfast was alittle pricey. All you can eat buffet was $25.

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Helpful?
2Thank Carolyne H
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Carolyne H, Thanks for your review. It was a pleasure to hear about your Sheraton experience at our hotel. We appreciate you taking the time to share with your fellows travelers. Our goal is always to make a guest's stay comfortable and welcomed; we're glad that yours was. We hope that you are able to return and enjoy for...

Fort Lauderdale, Florida
Reviewed 15 April 2015

We arrived on New Years Eve around 6pm. There was a very long line and it moved very slow, it took us about 45 minutes to check in. However, the staff was very kind and accommodating and apologized for the long wait and I appreciated that. They were holding a huge NYE party upstairs for a few thousand people which...

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Helpful?
1Thank Vanesa R
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Vanesa R, We genuinely appreciate the feedback you provided to your fellow travelers about our hotel and we sincerely thank you for it. I would like to apologize for the delay in your waiting to check-in but as you experienced, New Year Eve is one of our busiest day of the year. However, we're so excited to know that...

Reviewed 14 April 2015 via mobile

So I used priceline to book a hotel for the very first time on a visit to Puerto Rico. I was getting on a cruise and only needed a room for 1 night, so I tried my luck. Boy was I ever satisfied! We ended getting a room at this hotel for $135, about a 60% discount. This hotel was...

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Helpful?
1Thank Ricardo E
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Ricardo E, Thank you for sharing your comments regarding your recent stay at our relaxing hotel. We're excited to know that you were satisfied with the property and the amenities provided. There is a similar opinion on our guests with regards to the Pool Deck and the gorgeous infinity pool we have. We will look forward to your next...

Scottsdale, Arizona
Reviewed 13 April 2015

I'm combining two stays into one review, as they were just a few days apart. I stayed here the night before our departure to Vieques Island and the night we returned as the airport (Isla Grande) is very close by. The first night, I was upgraded to a really nice suite. Check in was easy and everyone was very helpful....

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Helpful?
1Thank David S
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear David S, We're delighted to hear your stays were excellent! Thanks so much for letting us know that we made you feel welcome, comfortable with all the touches and details that were part of your stay. Thank you for your review and we look forward to welcoming you in your near future. Best regards, Sam Basu General Manager

Warner Robins, Georgia
Reviewed 12 April 2015 via mobile

The front entrance when your enter is like going through a alley. Best thing about it is right there where the cruise ships come in a good location. The furniture inside the room need updated. Water pressure is great and the shower nice and Hot. Second floor restaurant overpriced breakfast 40 dollars but two. Slot machines in the casino very...

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Helpful?
2Thank Alvin D
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Alvin D, Thank you for taking the time to comment on your recent stay at our sister property the Sheraton Old San Juan. We are glad to know that you enjoyed their location and your food at their Chicago Burger restaurant. Your feedback is valuable to us and we hope to welcome you at the Sheraton Puerto Rico Hotel...

Santa Fe, New Mexico
Reviewed 10 April 2015

I went to Puerto Rico for a meeting. The host booked me at the Sheraton not knowing that I truly wanted to experience the Sheraton at the Convention Center. From the moment I arrived my experience with the valet parking staff and the Front Desk the only thing I can say is WOW! They really did an amazing job in...

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Helpful?
2Thank bambalan
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear bambalan, We are absolute thrilled to hear how much you loved your stay at our hotel and enjoyed the whole Sheraton Experience. Our staff is always eager to help and will be ready to welcome you back for your next visit. For business or leisure, the Sheraton Puerto Rico Hotel & Casino is your best option. Warm regards, Sam...

wales
Reviewed 9 April 2015 via mobile

A little way from Old town but cheap taxis available. Breakfast very good and welcoming caring staff . Nice surroundings .. We only stayed 1 night but a great stopover to tour the Island Woukd stay here again

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Helpful?
1Thank prague69Wales
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear prague69Wales, It's always a pleasure to hear about guest experiences at our hotel and we are delighted that yours lived up to its expectations. We're truly commited to warm welcome our guests and care for them. We look forward to your return for a longer stay. Best regards, Sam Basu General Manager

ROCKLAND
Reviewed 9 April 2015

We stayed here pre-cruise for three days. Everyone at the hotel was very nice and courteous. The room was kept very clean everyday. Loved the infinity pool and spent a lot of time there after day excursions. Worst thing about the hotel is that there's nothing around it, which I knew. We went to Old San Juan one day and...

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Helpful?
2Thank Janice M
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Janice M, Thank you for sharing your thoughts on your recent stay. We love knowing every detail of a guest's experience, so your feedback is quite helpful. Our infinity pool at the pool deck is our major attraction and we're glad you enjoyed it. My apologies for the inconvenience regarding the issue with the key programming and our security...

Reviewed 8 April 2015 via mobile

The staff was very friendly. My husband and I got married and went to the hotel . The staff congratulate us. we paid for a regular room and ad a gift they upgrade us to a Suite! We are so grateful for their service! The sheraton convention center was our dream hotel! I am so glad I chose them!! The...

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Helpful?
Thank Melymely5
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Melymely5, Congratulations on your honeymoon! Thank you for selecting our hotel to celebrate such a special occasion in your lives. We try very hard to help honeymooners enjoy our property during this special time. We look forward to seeing you again to celebrate your upcoming anniversaries for many years to come in your dream hotel, the Sheraton Puerto Rico!...

Maple Grove, Minnesota
Reviewed 8 April 2015

There's nothing spectacular about this property, except maybe the pool area which has an infinity pool. It's convenient to the convention center and it's quiet. But the food left a lot to be desired, check-in service was very slow, and it's just off the beaten path so a taxi ride is required for visiting landmarks, going to restaurants or shopping.

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Helpful?
2Thank SLRS72
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear SLRS72, Thanks for sharing your feedback regarding your recent stay with us. Although we are glad to know you enjoyed our pool, I am sorry to hear about the issues with your stay. It is reviews like yours where we can evaluate where we have gone wrong and try to correct these errors. We always try to make our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Puerto Rican, American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $257 - $444 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#4 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
42 questions
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New York
over a year ago
Burlington, Vermont
San Mateo, California
over a year ago

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good views,close to many things nice and quiet and you can not use the elevators with out a room key.so felt very safe.no worries.”
 of 5 bubbles kevb782, 7 Jan 2017 | Read review
“If you haven't already done so sign up for the SPG loyalty program”
 of 5 bubbles 274stefano, 5 Jan 2017 | Read review
“Higher floors for better view.”
 of 5 bubbles 198kevinc, 4 Jan 2017 | Read review
“Iron & ironing board a bonus If your at the end of your holiday. Breakfast rather expensive ”
 of 5 bubbles 6Fairways, 1 Jan 2017 | Read review
“A better sound proof barrier. ”
 of 5 bubbles 760kc, 28 Dec 2016 | Read review
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