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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
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1,866 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,601: English reviews
New York City, New York
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 18 February 2015

The hotel was tired but the location was good to great and the rooms were large. Didn't get to check out the restaurant or casino floor. The shower was mediocre as well and the toiletries weren't great.

Helpful?
1 Thank Amy L
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Amy L, Thank you for your review. We regret that your stay with us was not as you expected and hope you'll give us the opportunity to welcome you in a future. Regards, Sam Basu General Manager More 

Louisville,KY
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 17 February 2015

Stayed at this facility prior to a cruise. 3-5 minutes to pier tops, which was great. Hotel was beautiful and room was huge. Everything seemed new and the pool facilities with the infinity pool and huge whirlpool were awesome. Only complaint is there is NOWHERE else to eat in walking distance for breakfast. The hotel has you at their mercy... More 

Helpful?
3 Thank jme2628
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review Thank you for sharing your comments about your recent experience. We are glad to know that you enjoyed our facilities and look forward to welcoming you back in the near future. More 

New York City, New York
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 17 February 2015

I went to this hotel because I am an SPG member. Front desk was very helpful with check in and recognizing my SPG status. The next morning upon waking up, I smelled an odor in the room. The sink had backed up and was covered in black residue. I quickly reported the incident to front desk. They sent building maintenance... More 

Helpful?
3 Thank Samuel S
Mariselle O, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Samuel S Thank you for your comments. We value your feedback since it will help us to get better and improve our quality of service. I hope to see you back as a guest in the near future. Regrads, Mariselle Guest Services Manager More 

San Juan, Puerto Rico
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 15 February 2015

We've come to this hotel for the past 3 years for a convention. Up until this stay everything had been great. Woke up the first morning itchy but decided against saying anything. On the third night I found what turned out to be a louse (lice) in a towel but at the the time I thought it might be a... More 

Helpful?
11 Thank Antrax3
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Antrax3, Thank you for your review. We apologize for the incident that occured during your stay. From my part, I wish to apologize for any inconvenience you experienced while I attended to your concerns. Please know we regularly check and treat our rooms to ensure they are clean and pest free. We look forward to your visit back to our... More 

Sydney, Australia
Level Contributor
59 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 15 February 2015

It was a good quality hotel - nice pool, nice room; which was large, clean and soundproofed. The windows were soundproofed quite adequately and thus sleep quality was very good. The check in staff were a bit strange because we asked for a king sized bed (or any room with one bed), however, they insisted that they had no one... More 

Helpful?
5 Thank Thalius
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Thalius, Thank you for taking the time to post your comments regarding your recent stay at the Sheraton Puerto Rico Hotel & Casino. The feedback that you provided is much appreciated and we thank you for letting us know about the issues you experienced during your stay with us. We certainly apologize for any confusion with the happy hour... More 

Rayleigh, United Kingdom
Level Contributor
85 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 15 February 2015

My wife and I stayed at this Sheraton in San Juan for one nIght before a Royal Caribbean Cruise. On arrival (Saturday night) the hotel was busy and loud due to the Casino and Night Club. Check in was fairly quick and easy. Once we got up to our room, we couldn't hear anything from the lobby. The room was... More 

Helpful?
1 Thank NickB1886
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We value your feedback, thank you for sharing your experience about your recent visit. We look forward to connecting with you in the future. More 

santiago,chile
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 15 February 2015

After an overnight flight and arrival in the afternoon we were told our rooms were not ready yet. After more than an hour of just waiting (people next to us were waiting over 3 hours for same reason) I finally complained and they put us in other rooms. The staff was adequate but did not move until complaints got more... More 

Helpful?
3 Thank ceciliaschneider
Mariselle O, Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Ceciliaschneider, Thank very much for your comments. I am dissapointed to read your room was not ready upon check in which starts at 3pm. I hope that we could have you back as our guest in the near future. Sincerely, Mariselle Guest Services Manager More 

Hermosa Beach, California
Level Contributor
55 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 12 February 2015

The hotel is located literally across the street from the San Juan Conference Center. Check-in took a while but room was OK. However, during my entire stay my room was only cleaned after several phone calls. On 2 days it wasn't cleaned at all. Bedsheets had bloody spots and where not changed. I tried to reach guest services with no... More 

Helpful?
6 Thank sjopjm
DominiqueHaacke, Front Office Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

sjopjm, Thank you for your review. We apologize for any inconveniences you may have experienced during your stay. I would like to request for you to contact me as we are very concerned on the comments you shared about your stay. Cleanliness of rooms is one of our top priorities, therefore we want to make sure we review this matter... More 

Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 February 2015

We chose this hotel because I was moving from Puerto Rico to the US and I needed a dog friendly hotel in San Juan. The staff checking us in was super helpful and even played with the dogs for a minute while checking us in. We became spg members so we got upgraded and the room was fantastic. Because we... More 

Helpful?
2 Thank GApeach87
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear GApeach87, Thank you so much for your feedback regarding your recent stay with us and thanks for becoming an SPG Member. Your loyalty is appreciated and we're glad to know that we were the most suitable option for your needs. However, we apologize for the inconvenience at check-out time and not being able to meet your needs. Rest assure... More 

Lake Oswego, Oregon
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 February 2015

We stayed here several times. We like that it is close to Old San Juan ( 25 min walk or 10min taxi) The staff throughout the hotel are great, friendly and speak good english if needed. The rooms are nice, clean and up to date - free wi fi, plugs for laptops, etc. The 4th floor outdoor infinity pool is... More 

Helpful?
2 Thank Stra10
Laura R, Sales Coordinator at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your review We appreciate your comments and are pleased to learn that you had a good experience. We look forward to welcoming you back. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $277 - $525 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#4 Spa Hotel in San Juan
#6 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
39 questions
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New York
10 months ago
Burlington, Vermont
San Mateo, California
over a year ago

See all questions (39)

Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to be in the upper floors, the view is wonderful when facing the bay area.”
 of 5 bubbles yuranizr, 30 Nov 2016 | Read review
“Turn on the AC to about 68*, the five star rating system can be downgraded for most hotels on the island.”
 of 5 bubbles Z5067JSgaryd, 26 Nov 2016 | Read review
“stay at the other Sheraton in Old San Juan”
 of 5 bubbles jpmthumb42, 23 Nov 2016 | Read review
“Try to ask for room 460!!”
 of 5 bubbles Rhadepr, 21 Nov 2016 | Read review
“Fix the sliding window. Very difficult to latch.1102 room number.”
 of 5 bubbles G3765UUalexanderm, 21 Nov 2016 | Read review
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