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Sheraton Puerto Rico Hotel & Casino

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#10 of 46 Hotels in San Juan
Certificate of Excellence
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Sheraton Puerto Rico Hotel & Casino
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1,875 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,608: English reviews
Reviewed 17 March 2015

I recently stayed at this hotel for business reasons for a Thursday through Sunday trip. The business side of the trip was over Friday, and I was working on figuring out what to do on my off day. I stopped by the main bar and began talking with a beautiful bartender named Xitlali (Lali) about my predicament. Lali was most...

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Helpful?
Thank Joshua S
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Joshua S, We are thrilled to know that yoru stay was an outstanding one and we thank you for sharing. What a perfect ending to your business trip knowing that the suggestions from Xitlali helped you get the most of your day off. Our staff is always excited to provide information that will help our guests to enjoy their...

Reviewed 16 March 2015 via mobile

Nicole Aguilera was a great waitress in the bar. Outstanding service. The chicken quesadillas were great and so was the crime brûlée. I like the unique atmosphere and casino next room over. Our waitress gave us great places to eat and directions to other places around the area. The hotel is in a great location. Thanks

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1Thank Aaaaaasssssssss
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear guest, It is a delight to know how much you enjoyed your stay with us and especially the food. Our associates connect with the guests to make them have a memorable stay. Your recognition to Nicole Aguilera is very much appreciated and we'll make sure her manager is aware of it. We will welcome for another great Sheraton Experience...

Washington DC
Reviewed 15 March 2015

This hotel does not have anything going for it with the exception of the common areas. Yes, the lobby and lobby bars are well-designed and yes there is a small casino--but the guest rooms are some of the most lackluster I've ever seen! Our standard guest room was: small poorly laid out stuffy/ not well ventilated poorly kept/ cleaned Seriously,...

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Helpful?
Thank fashionistamommy
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear fashionistamommy, Thank you so much for taking the time to give us your feedback on your recent stay with us. Please accept our most sincere apologies on behalf of the hotel. This is certainly not the type of service we are accustomed to provide at Sheraton Puerto Rico Hotel & Casino. It is unfortunate we missed the opportunity to...

Redondo Beach
Reviewed 15 March 2015

Stayed at this hotel in San Juan in March 2015.Note there are 2 Sheratons close to each other, this is the Convention center (the other one is the Old San Juan location). The convention center hotel is fairly new and adjacent to the new San Juan Convention Center. The hotel urgently needs some TLC as it is getting run down...

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Helpful?
1Thank happytravels1212
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear happytravels1212, Thank you for taking the time to share your thoughts regarding your recent stay. I will first like to apologize for not demostrating our true welcoming potential and not exceeding your expectations. It is unfortunate we missed the opportunity to provide you with the great Sheraton Experience enjoyed by many of our guests. Rest assure your valuable comments...

Atlanta, Georgia
Reviewed 14 March 2015

I stayed at the Sheraton for 4 days, three nights. Although my sister initially made the reservations, they allowed me to check in. This was great because her flight had been delayed for about 5 hours! The cleaning staff was always friendly and helpful whenever we needed extra towels or toiletries. However, the thing that made this hotel stand out...

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Helpful?
2Thank justagirl13
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear justagirl13, Wow! That was quite an adventure. It is inspiring to know how committed our associates are with our guests' concerns and their understanding on getting a solution for it. I am so encouraged to learn about your story and especially to know how connected our associates are. We're very excited to know you got your phone back. This...

St. Petersburg, Florida
Reviewed 14 March 2015

Rooms are clean, standard USA higher-end hotel room. Lobby is small due to casino. Location in Old Town San Juan is a bonus Breakfast is good, expensive as expected for US based convention/meeting hotel Quick, inexpnseive taxi ride to PanAmerican pier for embarkation on cruises. Good pre-cruise hotel for those that want continental US experience.

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Helpful?
1Thank Matlanticus
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Matlanticus, Thank you for taking the time to post your comments regarding your recent stay. We're delighted to know that you had a great pre-cruse stay and endulge in our breakfast buffet. We look forward to welcome you again in a future ocassion. Best regards, Sam Basu General Manager

Reviewed 14 March 2015

Ate late dinner at Choices Restaurant. Had fabulous server, Gabriel Valdes. He went out of his way to be accommodating us. He made a special salsa for my husband's Caesar salad & managed to find a delicious piece of strawberry cheesecake which was not on the menu.

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Helpful?
1Thank Linschwa
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Linschwa, Thanks for sharing your feedback regarding your recent experience at Choices Restaurant. We are pleased to learn that you and your husband enjoyed your dinner and that Gabriel Valdes was able to connect with you going beyond to make you feel special. You'll be always welcome to enjoy not only great dinners at Choices, but the Sheraton Experience...

Reviewed 14 March 2015 via mobile

Clean, cozy, delicious food and excellent service. The waiters, bartenders, security and staff very helpful and kindness. Thanks to the bartender José D' León for excellent service and attention. All those he recommended for drinking and eating was spectacular. I will definitely return !!

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Helpful?
1Thank LoidaPomales
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear LoidaPomales, It is such a pleasure to know how much you enjoyed your recent stay at the Sheraton Puerto Rico Hotel & Casino. Your recognition to Jose De Leon is very much appreciated and we'll make sure his manager is aware of it. We look forward to welcome you very soon for another Excellent Sheraton Experience. Best regards, Sam...

San Juan, Puerto Rico
Reviewed 13 March 2015 via mobile

Choices had renew the menu, great options were included. We prefered to try some appettizers... "arepas venezolanas, croquetas de chorizo y manchego, asopao de pollo, ceviche de halibut, black tuna. As an entree tried baked fish with banana cream sauce. All meals were delicious! Liked this new menu with a latin / gourmet fusion! The bloody mary and mojitos were...

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Helpful?
1Thank Ivonna02
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Ivonna02, I truly believe your dinner was to die for! We are delighted to know that you enjoyed dinner and service at Choices Restaurant so much. As you mentioned, we updated the menu to endulge our guests and visitors. Your recognition to Mark is very much appreciated and we'll make sure his manager is aware of it. Thanks for...

New York City, New York
Reviewed 13 March 2015

I just want to write this for Tania Ramirez at the District Lounge, whom if we could give 6 stars, we would! It's not what she did, but it was the way she treated me and my wife that made a memorable experience for us! She had an amazing attitude and went way above and beyond in making us have...

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Helpful?
Thank Victor K
Sam B, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Victor K, We are so delighted to know how much you enjoyed your visit to the District Lounge. Your experience in our Lobby Bar is precisely what we are at Sheraton Puerto Rico Hotel & Casino. It is exciting to hear how Tania Ramirez connected with you and your wife and that she made a memorable experience for both...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean, Puerto Rican
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Latin, American, Brazilian, Spanish
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $283 - $518 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#4 Spa Hotel in San Juan
#7 Luxury Hotel in San Juan
#9 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
40 questions
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New York
10 months ago
Burlington, Vermont
San Mateo, California
over a year ago

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Balcony room is the way to go”
 of 5 bubbles Rfrancis11, 7 Dec 2016 | Read review
“Beach view is awesome”
 of 5 bubbles ThanhQTran, 6 Dec 2016 | Read review
“Try to be in the upper floors, the view is wonderful when facing the bay area.”
 of 5 bubbles yuranizr, 30 Nov 2016 | Read review
“Turn on the AC to about 68*, the five star rating system can be downgraded for most hotels on the island.”
 of 5 bubbles Z5067JSgaryd, 26 Nov 2016 | Read review
“stay at the other Sheraton in Old San Juan”
 of 5 bubbles jpmthumb42, 23 Nov 2016 | Read review
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