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Sheraton Puerto Rico Hotel & Casino

AMOMAUSD 177*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
USD 238*
USD 177*
Great Deal
USD 238*
USD 234*
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,088 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,798: English reviews
Dublin, Ireland
Reviewed 7 January 2016

Comfortable hotel to stay in, friendly staff. Big casino, very nice rooftop pool area with a view. Big nice rooms. it is not so central to the beach, old town and port so it's more convenient if you have a car. Plenty of parking on the street so no need to pay their parking fee.

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Helpful?
1Thank MyworldMimundo
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

It was a pleasure to learn how much you enjoyed your stay here with us. I would like to thank you for sharing your feedback and hope you are able to visit us again in the future. Regards, Sam Basu General Manager

Philadelphia, Pennsylvania
Reviewed 6 January 2016

My family spent Christmas in San Juan at the Sheraton Hotel. The facility was beautiful. I would like to especially thank Christine. Christine works at the front desk. I spoke to her in regards to my daughter celebrating her birthday on Christmas Day. She sent a beautiful slice of cake with the words "Happy Birthday Brandi" written on the plate....

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Helpful?
1Thank PhillyPrincipal
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to thank you for sharing how impressed you were with the service you received from Christine Birrel and our associates. It is great to read how great a time your daughter had on her special day and that you plan on coming back to our hotel. Once again, thank you for your kind words and we look...

Pittsburgh, Pennsylvania
Reviewed 5 January 2016

Top notch property hosted by top notch professionals who live by the "yes" anything-I-can-do-for-you approach. All the staff was awesome, but two notables: Mariella Cintron, Catering Manager and Juan Carrillo, Bell Captain. Saying they went out of their way to accommodate me and my group of 32 guests is an understatement. They could not do enough. Kudos and thanks! The...

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Helpful?
Thank bcart18
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

It was a pleasure to hear how much you have enjoyed the event held with us. Customer care is our top priority and reading your kind words in regards to Mariela and Juan is what we strive to accomplish every day. We hope to welcome you back again to the property in the future. Regards, Sam Basu General Manager

San Jose, California
Reviewed 5 January 2016

We stayed during the new year holiday within this hotel. It is ideal place to relax for a day, just relax on the sight seeing pool and hot tubs. Actually the frys and tacos are the best food we had in San Juan comparing with those touristic restaurants in Condado area. The room and service quality are also excellent. The...

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Helpful?
Thank guofan
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to share your experience during your stay here with us, I was pleased to learn how much you were able to enjoy your selves. Thank you for your kind comments regarding your culinary experience. We hope to have the opportunity to welcome you back again in the future. Regards, Sam Basu General Manager

Reviewed 5 January 2016 via mobile

We had a great time. Service from the beginning to the end was excellent! We had a beautiful suite by the pool and ordered many times room service and all the time it was good and friendly staff came as many times as requested New Years eve party was great and the lobby had a lot of things for entertainment...

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Helpful?
Thank Zaily R
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very pleased to learn how much you enjoyed your stay and new year's celebration with your family. We hope to welcome you back again in the near future. Regards, Sam Basu General Manager

Reviewed 5 January 2016 via mobile

A really huge Hotel with alot of friendly, but slow staff. Pool deck is nice and clean. Has two pools, one hot and one cold. Free towls and sun beds. Alot of birds though. Great view to the harbour and old san juan. Relaxing Lounge music. Rooms are clean and the beds are great. Mall of san juan is only...

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Helpful?
Thank Heistan
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your feedback. I am very happy you enjoyed your time in the Sheraton Puerto Rico Hotel & Casino. We hope you visit us again in the near future. Regards, Sam Basu General Manager

Sydney, Australia
Reviewed 4 January 2016 via mobile

Stayed here for one night after a few days closer to the beach. The hotel itself is well run, very new and overall at a high level. But it really should only be a place you stay before a cruise or for a convention. Pros: - super close to where the cruises depart from, also right next to convention centre...

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Helpful?
Thank OzCol1981
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write about your stay. This feedback is what helps us continue to improve the experience we provide to our guests when they choose to visit us. I am very glad you enjoyed yourselves and hope to welcome you back again in the near future. Regards, Sam Basu General Manager

Anchorage, Alaska
Reviewed 4 January 2016

The staff are friendly and courteous. The service was okay. I thought this would be an ideal spot to spend a week considering it's just outside of Old San Juan and close to the major arteries needed to head out of town toward the rain forest or the caves. However, after a few days, I moved hotels to something in...

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Helpful?
1Thank love_vacationing10
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write. Please accept my deepest apologies in your disappointment with our location. It is very important for us that all of our guest have the best experience during their visit to our property. I do hope we have the opportunity to welcome you back and deliver on the level of hospitality that make...

Houston, Texas
Reviewed 3 January 2016

One night stay prior to a Celebrity Christmas cruise. Very easy to get to the hotel and cruise terminal via taxi. No hotel shuttle service due to the taxi union in San Juan. Breakfast was nice. Omelets were yummy. Make sure to confirm your breakfast vouchers with the host. Our host told us that we had the buffet, so they...

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Helpful?
1Thank hrs314
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I am very happy to read that you enjoyed you visit to the Sheraton Puerto Rico Hotel & Casino. It is great to read about the service you received at Choices and how our associates ensured you were well taken care of. I hope you are able to visit us again in your future travels. Regards, Sam Basu General Manager

Manati, Puerto Rico
Reviewed 3 January 2016

I'm in love with this hotel. The view from the pool is amazing. The pool is really beautiful. I love everything about the hotel. Rooms are very clean. Is perfect for a romantic scape. i had a great time.

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Helpful?
Thank WAlexis
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

It was extremely gratifying reading your kind words and stay experience. I do hope we are able to welcome you back and provide another memorable stay. Regards, Sam Basu General Manager

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $218 - $471 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
53 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The balcony rooms over the pool are very nice, especially in the evening.”
stevey436, 26 Apr 2017 | Read review
“The bottom of the bed( skirt sheets) should also be changed and cleaned along with the bedsheets ”
lashay18, 13 Apr 2017 | Read review
“Bay view room looking to the Cruise Port.”
ajv573, 10 Apr 2017 | Read review
“Better with Convention Center view”
joserZ1454RD, 3 Apr 2017 | Read review
“12th floor - club room accessable”
jjt922, 31 Mar 2017 | Read review
5 of 5
AMOMA
USD 177* /night
View Deal
Booking.comUSD 238
Expedia.comUSD 234
PricelineUSD 181
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*Disclaimer
Prices are for 1 room, 2 adults
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