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Sheraton Puerto Rico Hotel & Casino

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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,037 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,749: English reviews
Leeds, United Kingdom
Reviewed 23 November 2015

Impressive large hotel. Very good rooms some with views to cruise ships.Floor to ceiling windows in room give good views. Large pool overlooking small airport and cruise ships - noise not a problem. Lots of beds umbrellas and towels available free. Very good breakfast in lobby for about $15. Very helpful staff with your cases. Handy for joining a cruise...

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Helpful?
Thank Allan R
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you very much for taking the time to write your feedback. I am very glad that you enjoyed your stay with us and hope you are able to visit us again in the future. Regards, Sam Basu General Manager

Kailua-Kona, Hawaii
Reviewed 23 November 2015

Victor at the main lobby bar was awesome! I was there with two of my friends celebrating our birthdays and after the first night, as soon as he saw us, he would say "the usual ladies?" Casino was nice too. Only comment us that the restaurants should stay open later.

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Helpful?
Thank Beth T
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your kinds comments, they are greatly appreciated. We hope to welcome you to our property in the near future.

Northbrook, Illinois
Reviewed 23 November 2015

Ok, here is the tale of two Sheratons in San Juan. Unlike Sheraton in Old San Juan (see my other review), this was much better one. Location by convention center is not the best perhaps, but quite convenient to Contado, airports, and Old San Juan. One night stay, last night of short holiday. Nice property, looks newly remodeled. Great friendly...

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Helpful?
3Thank Alex G
SPRHC, Executive Assistant at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to comment on your recent stay at the Sheraton Puerto Rico Hotel & Casino. We are thrilled to learn that your visit was of your liking and that your expectations were surpassed. We are grateful for your support and sincerely hope that we may continue to have the pleasure of your company in the...

Boston, Massachusetts
Reviewed 17 November 2015

Check in with the manager was lovely, she was so pleasant. We signed up for Make a Green Choice and was surprised to see our room was still touched up daily. We had a lovely room with a porch, not much of a view as palm trees were right in front of us but palm trees are a nice sight...

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Helpful?
Thank stefanie_donna1607
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear stefanie_donna1607, Thank you so much for such a great review. We are very excited to know that you had a wonderful stay. We will look forward to welcome you back for another wonderful Sheraton stay experience. Best regards, Sam Basu General Manager

New Orleans, Louisiana
Reviewed 17 November 2015

Had a great time, close enough to the Old San Juan. Beautiful view of the city from the pool. Nice casino on the grounds. Rooms were well kept up and the staff was very friendly. Also not too far of a drive to the beach and some good restaurants.

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Helpful?
Thank James S
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear James S, We appreciate your review regarding your recent stay with us. We're glad your stay was surprisingly nice and enjoyed all the amenities we offer. It was a pleasure to have you with us and we truly hope to welcome you back soon. Best regards, Sam Basu General Manager

Puerto Rico
Reviewed 14 November 2015 via mobile

I always like visiting this hotel! The staff Is always very corteous and attentive, it's always very clean, the food is fresh and healthy and the Facilities for the convention are very comfortable! The young man in charge of the technological area, Angel was most helpful in many ways and the man in charge of conventions and events was very...

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Helpful?
Thank Dr.Sylvia
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Dr. Sylvia, Welcome back! As a frequent guest you definitely know how dedicated we are and how committed our associates are to provide the best service possible. Your recognition to Angel is much appreciated and we'll make sure his manager is aware of it. We enjoyed having the Psychology Convention in house and we hope to welcome the group...

Maryland
Reviewed 14 November 2015 via mobile

Staff is the dazzling gem here and that would be 4stars. I have it three stars because for me 4 is really great (met all of my creature comforts with some surprising additions) and 5 is outstanding (took into account things that I didn't know even mattered). This is a solid great hotel. If you are coming for a convention-...

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Helpful?
Thank MsZie
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear MsZie, We truly appreciate your review and thank you for your feedback. We all try our very best to create a total, relaxing environment for our guests complimenting with the amenities we provide for your enjoyment. We're sorry to hear that our location was not of your convenience but it's great to know that you enjoyed our wonderful pool...

Reviewed 13 November 2015 via mobile

We arrived at this hotel an it was clean and welcoming, from the time the bellman opened the cab to the front desk staff. We arrived early and was expecting to wait for a room but they had one ready with a great balcony overlooking the pool. The only down side to our 4 night stay was the lack of...

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Helpful?
1Thank Kevin P
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear Kevin P, We are very much glad we were able to provide with a clean and welcoming hotel and assign you with a room with balcony with great views. It's exciting to know our f&b venues staff was able to provide an outstanding service. I am sorry to hear that service at the pool deck was not as expected...

Welling, Kent
Reviewed 12 November 2015

stayed in a suite brilliant room loads of space .very clean .great view overlooking the infinity pool and ships in port. pool area was a sun trap great place to chill before the cruise.24 h0ur casino open to all

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Helpful?
Thank JohnTinaXX
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear JohnTinaXX, We thank you for sharing regarding your recent stay with us. It's amazing to know that we were your option pre-cruise. I hope you enjoyed your cruise as much you did while staying with us. We look forward to your return for a longer stay. Best regards, Sam Basu General Manager

Connecticut
Reviewed 10 November 2015

Welcoming staff and lobby. The hotel location is a little bit far from everything but if you have a rental car it is not a big deal (You can park on the street, if you find a spot or pay for the parking $$). Also you can take a cab very easily. Transporation returning to the hotel should be coordinated...

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Helpful?
Thank MarYelSol
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Dear MarYelSol, Thank you for taking the time to comment on your recent stay with us. We are delighted that you enjoyed our hotel and the amenities we offer. It's exciting to know that you chose our hotel to relax and we were able to make it so. If you're ever back to San Juan, we hope to see you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: American, Caribbean
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Superbly situated amidst the Puerto Rico Convention Center facing the Bay of San Juan, our hotel will be just 10 minutes from the international airport and 5 minutes from historic Old San Juan. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $224 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel San Juan
Sheraton Puerto Rico Hotel And Casino
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
49 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms with access to the club lounge are worth the upgrade price because there aren't many food options in walking distance of the hotel.”
 of 5 bubbles davidgarrettiii, 26 Mar 2017 | Read review
“Add a minibar to the room.”
 of 5 bubbles michaelhwolf, 24 Mar 2017 | Read review
“Ask for rooms on convention center or water side.”
 of 5 bubbles dchefMontreal, 20 Mar 2017 | Read review
“Rooms on the 4th floor can open up right to the pool”
 of 5 bubbles fricknfrack85, 13 Mar 2017 | Read review
“Clean and modern”
 of 5 bubbles michkidwell, 5 Mar 2017 | Read review
5 of 5