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Sheraton Puerto Rico Hotel & Casino

2,337 reviews
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Traveller (847)
Room & Suite (435)
Pool & Beach (119)
Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
“convention center”(339 reviews)
“infinity pool”(154 reviews)
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Sheraton Puerto Rico Hotel & Casino
Special Offer: Breakfast for 2 included
Hotel deals
Rooms
28 Jan.29 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,337)Write a Review
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501 - 505 of 2,017 reviews
Reviewed 7 September 2016

The restaurants needs to have more working hours periods, close too early. For example friday and saturday are days that we take it relax we don't need to be hurry to have dinner. My suggestion. The music at the lobby bar was excelent. The casino...More

Review collected in partnership with this hotel
Thank manuelfF4403YB
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

Thank you for taking the time to share about your stay. We truly appreciate your valuable input and hope to welcome you back again in the future. Regards, Sam Basu General Manager

Reviewed 6 September 2016

From the moment we walked in the door I was totally impressed. Jose was amazing welcoming and getting us checked in. The location was very nice aware from the hustle of condado and Isla verde but still just a short taxi ride to everything else....More

Review collected in partnership with this hotel
Thank thompson32rosie
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

We are grateful for your support and are truly happy to learn how pleased you were during your visit. We look forward to seeing you again on your next trip. Regards, Sam Basu General Manager

Reviewed 6 September 2016

we separate 2 rooms for weekend: My first Room need repairs, door of bath is out of canal, doors need paint, lamp need maintenance. Look some deteriorated. rooms near out of service. The pool looks nice & clean, Good security control in the entrance of...More

Thank ivfaccounting
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

Thank you for your input. I will make sure to share with the team your comment in order to follow up with areas of improvement. I was happy to read how well accommodated you felt. We hope you may visit us again in the future....More

Reviewed 5 September 2016

Awesome place to spend the weekend with your couple and relax. We really enjoyed the pool area, has a great view to old San Juan and our waitress Alexandra Ayala took great care of us. High recommend..!!!!

Thank luisrafael03
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

Thank you for your feedback Luis. I am very happy to read how pleased you felt during the time you spent with us. We look forward to welcoming you back again soon. Regards, Sam Basu General Manager

Reviewed 5 September 2016 via mobile

Amazing time in the hotel! Best place to take some time off, and enjoy yourself. We loved the infinity pool, and our waitress there, Alexandra Ayala made our time more enjoyable, and fun. She got our food in time, and even suggested some other options...More

1  Thank Luisette Q
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 12 September 2016

I was very pleased to read how Alexandra made sure your experience was memorable. We look forward to being of service again on your future travels. Regards, Sam Basu General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet ( WiFi )
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 251 - USD 418 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 251 - USD 418 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (847)
Room & Suite (435)
Pool & Beach (119)
Dining (59)
Hotel & Grounds (561)
Bathroom (38)
Business Centre & Event Rooms (10)
Family and Play Areas (2)
Questions & Answers
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ojaiquilter
26 September 2017|
Answer
Response from papermomo | Reviewed this property |
Best to contact the property
0
Votes
Paul464
24 September 2017|
Answer
Response from Suzanne D | Reviewed this property |
Unfortunately, I do not know...
0
Votes
Paul464
21 September 2017|
AnswerShow all 5 answers
Response from JosueVazquez | Reviewed this property |
Sheraton hotel is fully operational right now. Most of the areas are cleaned, still some areas have trees and garbage. At this moment some parts of the metropolitan area are still without power. Getting back to normal will... More
0
Votes
Room Tips
"Never had a bad room"
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"Odd numbers face the pool bay area, Even face the city."
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"Higher floors provide better views"
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"Room on the sixth floor was nice and quiet."
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