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Sheraton Puerto Rico Hotel & Casino

CancelonUSD 202*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 243*
USD 202*
Great Deal
USD 243*
USD 239*
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Sheraton Puerto Rico Hotel & Casino
Sheraton Puerto Rico Hotel & Casino
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2,120 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton Puerto Rico Hotel & Casino
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Showing 1,826: English reviews
Minnesota
Reviewed 30 March 2016 via mobile

Customer service missing, not accommodating at all! Took 1 1/2 hours to get our luggage and it wasn't even brought up to our room! We waited for our luggage then called down and was told to come grab our luggage ourself! Room was nice and there is nothing else good about this hotel.

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Helpful?
1Thank Gracext
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I would like to thank you for bringing this to my attention and also apologize for the disappointment you experience during your stay. I assure you that this type of situation is not customary in our property. Customer service is our top priority, and we take your feedback very seriously. Once again I apologize, and I hope we have the...

Reviewed 29 March 2016 via mobile

The hotel is located at a very centric spot. The rooms,lobby, casino as wella as the pool area are fun and have a nice decor and ambiance. The hotel area includes nice restaurants and bars has its own taxi terminal and offers quick and easy acess to the best night spots in San Juan.

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Helpful?
1Thank Puualas
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your feedback. We hope to welcome you back again on your future travels. Regards, Sam Basu General Manager

Reviewed 29 March 2016

I went on a trip to Puerto Rico for some good R&R. This hotel was really nice, and the staff was great. (Beware of the birds, if you eating outside) I went with my wife. I do have to admit this was the wrong location because this is better suited for business travelers. Next time i want to be at...

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Helpful?
1Thank Tree A
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you very much for your kind words. I was very pleased to read that you and your wife enjoyed your time during your stay with us. We look forward to being of service again in the future. Regards, Sam Basu General Manager

Charlotte, North Carolina
Reviewed 28 March 2016

I was on a mother/daughter trip and we had the best service at this hotel. Jose and Sammy were the 2 standouts and took great care of us! We went to them for everything and they were great! Pool was nice too... only issue was the the Club Lounge wasn't as nice as we hoped. But great spot for a...

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Helpful?
1Thank Rhonda C
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to share about your stay Rhonda. I was sorry to learn that we did not meet your expectations regarding the Club Lounge. On the other hand, I was very pleased to read about Jose and Sammy's service, and how they ensured you were taken cared of. We hope both you and your daughter may...

Reviewed 28 March 2016 via mobile

The hotel was really clean, rooms were great and it had a nice pool area. What made the trip was the service we received while staying there! Jose Roque and Sammy Ortiz were amazing and went out of their way to make our stay extra special. Had a great time on Saturday at the hotel when they had a party...

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Helpful?
2Thank Megan C
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you very much for your feedback Megan. I was very pleased to learn that Jose and Sammy made sure your stay was great, and will make sure to share your kind words with the team. We hope to welcome you back again soon. Regards, Sam Basu General Manager

Waterbury, Connecticut
Reviewed 25 March 2016

Beautiful hotel, in the perfect location. Nice roof top pool, on the small side, however, the scenery is breathtaking. Rooms are very nicely maintained. The night time atmosphere on the main strip outside of the hotel made me feel uncomfortable, there seems to be a lot of commotion.

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Helpful?
1Thank Sylvia G
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for your feedback Sylvia. I was very pleased to read how much you enjoyed our rooftop view and location. I was sorry to learn that you did not find the outside atmosphere enjoyable, but appreciate your input. We always look for ways to continue to improve our guest experience. Once again, thank you for taking the time to...

Eden Prairie, Minnesota
Reviewed 24 March 2016

Perfect hotel to stay at before a Celebrity Cruise as the port can be seen from this very nice hotel. We were upgraded to a suite with views of the bay and the ocean. Very nice pool area to relax at and a large pool size Jacuzzi. We ordered room service and it was good. Service at the hotel was...

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Helpful?
2Thank Kevin W
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

Thank you for taking the time to write Kevin. I enjoyed reading about your experience and was happy to learn how much you enjoyed your stay. We hope you had a wonderful time on your cruise trip and hope to welcome you back again on your future travels. Regards, Sam Basu General Manager

Beaverton, Oregon
Reviewed 23 March 2016 via mobile

Booked via Costco.com travel. I'd say the hotel was just ok. Rooms nothing to write home about. We were able to get a small fridge for the room and coffee pot was available in the room. Coffee in main lobby is extensive as much else! Prepare yourself for a hefty 11.5 sales tax in San Juan. Two restaurants one Sushi...

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Helpful?
1Thank Julie K
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very sorry to learn about not meeting your expectations during your stay with us. I was very disappointed to learn that we were not able to make your stay truly memorable, specially with such an important occasion to celebrate. Please know that we truly appreciate your business and consideration for having chosen us as your destination. From what...

Reviewed 20 March 2016 via mobile

The awesome staff from Samyra in the parking, Jose in valet, Hector at front desk, the late crew at the crap table, and my man Javier in guest services were outstanding. My family of five stayed from Sat-Wed and can't wait to return. Thanks👍👍👍

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Helpful?
1Thank Willie H
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I am very happy to read how our staff made you and your family's stay memorable. Thank you for taking the time to share about your experience. We look forward to welcoming you back again in the future. Happy 23rd anniversary! Regards, Sam Basu General Manager

Seattle, Washington
Reviewed 19 March 2016

Rooms that face the water have a nice view of the water and a small landing strip. It's fun to watch the planes take off but they do start taking off around 630-700am. Club lounge attendants are awesome!

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Helpful?
1Thank Paul K
SPRHC, General Manager at Sheraton Puerto Rico Hotel & Casino, responded to this review

I was very pleased to read about how much you enjoyed your stay Paul. Thank you very much for sharing about your experience and we hope to be of service again soon. Regards, Sam Basu General Manager

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Choices Restaurant
Choices Restaurant
Cuisines: Caribbean, American
Texas de Brazil
Texas de Brazil
Cuisines: Steakhouse, Brazilian, Latin
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Casino and Gambling
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Identified as San Juan's modern urban resort, the Sheraton Puerto Rico Hotel & Casino is located just minutes away from historic Old San Juan, cruise terminals, easy access to business district and 12 minutes from the international airport. The hotel’s comfortable and contemporary design, lavish 57,000 sq. ft. sun deck with infinity pool overlooking the Bay of San Juan, rejuvenating spa, the largest casino on the island, a variety of restaurants and gathering spots makes this hotel the premier place to stay. ... more   less 

Additional Information about Sheraton Puerto Rico Hotel & Casino

Address: 200 Convention Boulevard, San Juan 00907-4905, Puerto Rico
Region: Caribbean > Puerto Rico > San Juan
Price Range: $212 - $451 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Puerto Rico Hotel & Casino 4*
Number of rooms: 503
Reservation Options:
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Also Known As:
Sheraton Puerto Rico Hotel And Casino
Sheraton Puerto Rico Hotel San Juan
Hotel Style:
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#9 Business Hotel in San Juan
#9 Family Hotel in San Juan
#11 Romantic Hotel in San Juan
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Puerto Rico Hotel & Casino staff and other travellers.
53 questions
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New York
over a year ago
Portland, Oregon
Burlington, Vermont

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Questions? Get answers from Sheraton Puerto Rico Hotel & Casino staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“It comes well stocked with basic toiletries of excellent quality, but upon request, you can obtain additional toiletries that aren't usually in the room.”
darlenay, 24 May 2017 | Read review
“This hotel is the best option in the San Juan area as you are not in the traffic of El Condado or Viejo San Juan. Easy access.”
irisj63, 20 May 2017 | Read review
“Go higher, better view!”
MaryM0123, 16 May 2017 | Read review
“Perfect location if cruising from San Juan”
divot316, 15 May 2017 | Read review
“Would have preferred better vision”
mrjames0, 12 May 2017 | Read review
5 of 5
Cancelon
USD 202* /night
View Deal
Booking.comUSD 243
Expedia.comUSD 239
Sheraton.comUSD 240
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*Disclaimer
Prices are for 1 room, 2 adults
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