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Sheraton Puerto Rico Hotel & Casino

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Traveller (888)
Room & Suite (489)
Pool & Beach (127)
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Overview
  • Excellent49%
  • Very good32%
  • Average12%
  • Poor4%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Rooms
2 Jul.3 Jul.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,515)
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2,175 results
Traveller rating
1,021
704
271
93
86
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1,021
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271
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86
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471 - 475 of 2,175 reviews
Reviewed 1 March 2017

I don't know what else to say besides it's awesome and beautiful. You'll love it. The service is awesome, everyone in the hotel is friendly and always ready to help. The room is nicely decorated and clean. The beds are super comfortable and the food...More

Review collected in partnership with this hotel
Thank ashleearev
Reviewed 1 March 2017 via mobile

Reading other reviews I see comments about the hotel looking somewhat dingy in areas -I have not found that to be true. This place is spotlessly clean and well kept up. We did not see a single worn carpet or wall or anything in need...More

1  Thank Keri H
Reviewed 28 February 2017

Overall great hotel great casino very slow In bringing drinks in the casino though and I wish the Beach was open later than 6 PM, The housekeeper was very flexible and that was good, we would come again

Review collected in partnership with this hotel
1  Thank smileypr
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 1 March 2017

Thank you for taking the time to share your feedback. I was very happy to learn how you enjoyed your stay with us. We look forward to welcoming you back again on you next visit. Regards, Sam Basu General Manager

Reviewed 28 February 2017

most staff are very nice and helpful. there is only one lady who has been not helpful with attitude while we were staying but over all most of the staff are very helpful. Pool is ok. there is construction in front of the pool so...More

Review collected in partnership with this hotel
1  Thank 864rei
Response from SPRHC, General Manager at Sheraton Puerto Rico Hotel & CasinoResponded 1 March 2017

Thank you for taking the time to write about your resent stay. I was disappointed to learn that we were unable to meet your expectations. The construction site in the area where our property is located is for a new project that is being developed...More

Reviewed 28 February 2017

After long day getting to hotel it was wonderful that all the staff were very helpful in getting me the most out of my short stay in hotel.only there for one night but all things considered ie party atmosphere in lobby, reception were excellent in...More

Review collected in partnership with this hotel
1  Thank clive_womack
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Most Booked Properties in Puerto Rico
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Fitness Centre with Gym / Workout Room
Restaurant
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Pool
Fitness Centre with Gym / Workout Room
Restaurant
Casino and Gambling
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 205 - USD 389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 205 - USD 389 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in San Juan
#5 Luxury Hotel in San Juan
#8 Family Hotel in San Juan
#9 Business Hotel in San Juan
#11 Romantic Hotel in San Juan
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (888)
Room & Suite (489)
Pool & Beach (127)
Dining (57)
Amenities (76)
Business Centre & Event Rooms (11)
Family and Play Areas (2)
Questions & Answers
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Cardell A
22 June 2018|
Answer
Response from DrLUNIGA | Reviewed this property |
The hotel is fairly clean. Good beds. Updates done to the lobby, rooms no updated but are ok.
1
Vote
ronanpm
15 April 2018|
AnswerShow all 4 answers
Response from gotravelxyz | Reviewed this property |
You can purchase at the duty free right at the pier, they will allow 2 bottles each per passenger.
1
Vote
ojaiquilter
26 September 2017|
Answer
Response from Ron P | Reviewed this property |
Best to contact the property
0
Votes
Room Tips
"They should make a designated smoking area for guests who smoke"
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"Pay attention to the toilet area had hairs on and around it"
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"needs to have HBO channel"
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"Great rooms and views"
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