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Sheraton Puerto Rico Resort & Casino
200 Convention Boulevard, San Juan 00907 Puerto Rico
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Avg. AU$689 /night, 3/23 - 3/24
AU$1,336
per night
AU$957
per night
AU$577
per night
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About
#6 of 63 hotels in San Juan
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Continuously ranked between the top hotels in San Juan, the Sheraton Puerto Rico Hotel & Casino is recognized as a family-friendly urban resort and the premier meetings and conventions hotel within the destination. Situated in a preferred location at the Convention Center District, our guests are just steps away from Distrito TMobile, Puerto Rico’s newest entertainment complex of happenings, dining, and socializing. Featuring a complete renovation of the rooms’ product, Sun Deck rooftop and infinity pool, complimentary shuttle to the beach and Old San Juan, the newly expanded 24/7 Casino Metro and our staple Zen Spa Retreat.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Casino and Gambling
Evening entertainment
Kids stay free
Paid private parking on-site
Wifi
Yoga classes
Fitness / spa changing rooms
Hot bath
Pool / beach towels
Infinity pool
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Snack bar
Poolside bar
Rooftop bar
Nightclub / DJ
Children's television networks
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Full body massage
Manicure
Massage
Pedicure
Salon
Rooftop terrace
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Doorperson
24-hour front desk
Dry cleaning
Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
Room types
Ocean view
City view
Pool view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Business
Harbour View
Languages Spoken
English, Spanish
Location
200 Convention Boulevard, San Juan 00907 Puerto Rico
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 68 out of 100
68
Luis Munoz Marin Intl Airport
9.5 km•
See all flights
F.L. Ribas Dominicci Airport
20 min•
See all flights
Rental Cars
18 Restaurants
within 0.5 kilometers
Reviews
4.3
3,858 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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The Sheraton Puerto Rico Resort & Casino garners acclaim for its spotless accommodations and well-kept amenities such as the pool and gym. Guests enjoy the modern atmosphere, with activities like poolside salsa drawing positive attention. Despite praise for the friendly staff, some visitors cite slow service as a detraction.
The hotel's vicinity to key attractions is generally appreciated, although noise can be a concern for rooms in less favorable locations. While the resort's high costs have led to some dissatisfaction regarding value, the diverse amenities, including a praised shuttle service, contribute to its appeal.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Traveller rating
- 2,261
- 989
- 349
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Detailed Reviews
As a business traveller I like this hotel. It is very close to the airport, about ten minutes. So it is fast and cheap to travel between them, and Uber cars are plentiful until very late at night. It has five elevators, which is more than enough for this property. They all work and move at a good pace. Never waited for one even during the morning check-out rush. The rooms are modern, with plenty of plugs and USB charging outlets all over them. The desk is spacious. The bedding is standard Marriott, which I find very good. The pool and deck are very nice and easy to get to and use if you find the time. The walk to the Convention Center is truly short as well. Just across the street. The only drawback are the hotel restaurants. The menus are a little niche for dinner, and there isn't much for lunch. They have nice spaces but aren't very busy. BUT, there are a lot of options across the street at Distrito T-Mobile. It sounds and looks like an overly commercial mess at first glance, and is sometimes crawling with fanny-pack wearing mainland tourists in Crocs, but inside is a good mix of quick food, locallly influenced fare, and fine dining. No passport needed to enter Puerto Rico, American money is the currency, a good experience.
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Date of stay: February 2025Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: The view is better on the pool side of the hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed at this property while attending an event.
It is a very busy property in one of the busiest areas of San Juan.
The property is exceptional in most aspects. Despite being busy the lobby always had space to move around. The pool area is also very ample and well designed and even on a busy weekend you didn’t feel overwhelmed.
It has plenty of restaurant choices, probably helped by the casino for all budgets and tastes.
The rooms was nice with plenty of space. It is lacking a sofa or a chair to seat, beyond the desk chair provided.
The beds and pillows are good.
The bathroom is also very functional despite the hated sliding door.
It is lacking a microwave in the room and the coffee maker is old-style.
The reason why I do not provide full marks is the service. A simple request to extend checkout for one hour was expeditiously rejected, something never happened to me in a Marriott property l, specially being a top-tier frequent traveler.
Also, we had to ask for the room to be cleaned. I know there is a policy in place in some hotels that room cleaning is not explicitly included but if that’s the case here, I wasn’t told.
Finally, there was an mixed up on the reservation payment and it took two days to figure it out.
No issues with the hotel but definitely service needs a bit of an overhaul.
It is a very busy property in one of the busiest areas of San Juan.
The property is exceptional in most aspects. Despite being busy the lobby always had space to move around. The pool area is also very ample and well designed and even on a busy weekend you didn’t feel overwhelmed.
It has plenty of restaurant choices, probably helped by the casino for all budgets and tastes.
The rooms was nice with plenty of space. It is lacking a sofa or a chair to seat, beyond the desk chair provided.
The beds and pillows are good.
The bathroom is also very functional despite the hated sliding door.
It is lacking a microwave in the room and the coffee maker is old-style.
The reason why I do not provide full marks is the service. A simple request to extend checkout for one hour was expeditiously rejected, something never happened to me in a Marriott property l, specially being a top-tier frequent traveler.
Also, we had to ask for the room to be cleaned. I know there is a policy in place in some hotels that room cleaning is not explicitly included but if that’s the case here, I wasn’t told.
Finally, there was an mixed up on the reservation payment and it took two days to figure it out.
No issues with the hotel but definitely service needs a bit of an overhaul.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Very good hotel, good location and very good facilities. The staff is welcoming and very professional.
The cleaning lady forgot to clean the room despite several reminders and the manager offered us a coupon as compensation, this is rare and very appreciable.
I only regret the fact that the breakfast room was too small to accommodate all the hotel residents and that we had to register on the waiting list and wait 25 minutes.
I recommend !
The cleaning lady forgot to clean the room despite several reminders and the manager offered us a coupon as compensation, this is rare and very appreciable.
I only regret the fact that the breakfast room was too small to accommodate all the hotel residents and that we had to register on the waiting list and wait 25 minutes.
I recommend !
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Date of stay: December 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
As a Marriott Titanium member, I’ve stayed at this hotel 10 times a year over the past four years. Let me tell you what you can now expect from the Sheraton Conference Center for $330 a night, which includes a ridiculous $45 resort fee…
1. No more executive lounge (that disappeared several years ago right after COVID, never to return.
2. A pool area under construction.
3. A complimentary crappy local beer or mixed drink with well liquor.
4. Construction workers banging around outside your room building a new hotel wing.
I’m done staying here, and if your a business traveler like me, or simply looking for a nice vacation spot - find another hotel.
1. No more executive lounge (that disappeared several years ago right after COVID, never to return.
2. A pool area under construction.
3. A complimentary crappy local beer or mixed drink with well liquor.
4. Construction workers banging around outside your room building a new hotel wing.
I’m done staying here, and if your a business traveler like me, or simply looking for a nice vacation spot - find another hotel.
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Date of stay: January 2025Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Resort & Casino
Responded 1 Feb 2025
Thank you for your feedback. We're sorry to hear about your recent experience. We understand your concerns. Your comments are valuable to us, and we'll work on improving our services. We hope you'll consider giving us another chance in the future. Safe travels!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First time that I return to a hotel room late in the evening and I find that the room was never made. We contacted the front desk to report it and their answer was a simple " we sorry for the inconvenience " and offered to send fresh towels. When my husband told them that there were still service people arranging other rooms they did not offer to come and clean our room. Definitely giving preference to future guests than the ones already at the hotel. I never expected such a poor customer service from a Sheraton hotel that charges so much for the stay. I don't think I will return to that hotel
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Resort & Casino
Responded 22 Mar 2023
Dear 253albao Thank you for sharing your feedback on your recent stay with us. Please accept on behalf of my team and myself our most sincere apologies, we have shared your feedback with our Housekeeping leadership team in order to assure this was an isolated issue and prevent from occurring in the future. If your travels ever bring you back to San Juan do not hesitate in contacting me in order to assure you have a great stay during you travels. Warm Regards Hector Picorelli Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beatiful hotel. Comfortable and clean.
BUT…
Management really needs to speak with the housekeeping department, they are very loud banging doors at 8 AM in the morning yelling from one room to the other about the basketball game last night.
Completely unprofessional.
On the front of the house, you use an inside voice, remember rule 1. Of hospitality.
BUT…
Management really needs to speak with the housekeeping department, they are very loud banging doors at 8 AM in the morning yelling from one room to the other about the basketball game last night.
Completely unprofessional.
On the front of the house, you use an inside voice, remember rule 1. Of hospitality.
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Date of stay: July 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hector Picorelli, Guest Services / Front Office at Sheraton Puerto Rico Resort & Casino
Responded 10 July 2024
Dear Guest, Thank you for your feedback and your kind words about our hotel. We sincerely apologize for the noise disturbance caused by our housekeeping team. Your experience does not reflect our standards of professionalism. We will address this issue promptly to ensure it does not happen again. We hope to have the opportunity to welcome you back and provide a more peaceful stay. Warm regards, Hector Picorelli Director of Front Office Sheraton Puerto Rico Resort & Casino
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I just want to say that the staff at this hotel is so friendly. They go beyond hospitality. It was my husband birthday and they sent a personal note with a basket for his speedy recovery. I am so grateful that my family and friends were guest here. The moment you walk in to the hotel in old san juan you are taken care of. The room is always cleaned and you are at the center of everything convenient stores, restaurants and the salt pool is on the rooftop. Amazing!! Keep up the good work mi gente!
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We chose this hotel based on price and reviews, knowing we were not in old town where we would pick up our cruise ship. What we didn't know then was that the hotel has a shuttle that runs twice an hour into the closest beach (which was also a long walking distance) and into Old Town. We were given an end room with a large balcony overlooking the harbor (including cruise ships!) and ocean in the distance - fantastic!! I believe this was a Bonvoy upgrade, but if you will spend any time in your room with morning coffee or evening cocktails, it's well worth it! This room also had a separate living room and huge bathroom with 2 sinks. Maybe a tad dated in finishes, but well done at the time and well maintained. The pool area was also fantastic, with plenty of lounges and towels, infinity pool with a decent view, and bar/food service. Inexpensive Ubers into restaurants/bars and the cruise terminal. Breakfast buffet was great, as was the Bonvoy option for breakfast. The Bonvoy lounge was bare - coffee and sodas all day; wine only at happy hour. Huge parking lot attached. Staff very helpful and friendly. Having been here before, we felt like the one afternoon in Old San Juan was more than enough, but it's easy enough to take the shuttle if you want to see some sights, too.
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Date of stay: April 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed for 4 nights on a work trip and found the hotel a great choice because of the location to everything and condition of the property as a whole. My room was very clean and well appointed with a wonderful view. Only had a few things from in room dining but heard the restaurant was very good. The staff is what made the hotel tops in my review. Everyone was very professional, welcoming and friendly.
I want to give a shout out to Thailys Ponce at the front desk. She was very helpful in providing recommendation and overall super helpful. Definitely recommend staying here.
I want to give a shout out to Thailys Ponce at the front desk. She was very helpful in providing recommendation and overall super helpful. Definitely recommend staying here.
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Date of stay: September 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I am titanium elite with BonVoy. Check in was quick and easy and they acknowledged my elite status. I had requested to use my Suite night upgrades to upgrade to a suite. There were suites available for the length of my stay up until the day I checked in. They could have upgraded me 5 days before my stay but they would not. They did give me a room with a view of the bay but no upgrades.
The club lounge was not open, not even to go in and get a coffee or coke and they used covid as an excuse. I selected the complimentary breakfast as my welcome gift but they forgot to give me my breakfast cards and I spent an hour later trying to get these cards so that I could get our complementary breakfast.
As a BonVoy elite I am very disappointed when the Club lounge is not open. It is one of the benefits that I have earned by being loyal to Marriott and I feel like they use covid as an excuse to keep it closed and not recognize my loyalty.
The hotel is nice and the staff were great. They room was clean, and not too small. The bathroom needs a total remodel but it was clean. The bed was old and hard to sleep on. They have notices in the elevator that they are planning to remodel all the rooms and it really needs it.
The little cafe where they have breakfast was nice and the staff was great. They took really good care of us every morning.
The pool area was also very nice and clean with a large hot tub/spa and great pool.
They have valet parking but there were always people standing there waiting for a car so I used the self parking for $18 per day. It is right there at the hotel so it was easy and not a long walk to self park.
We were there for 5 days and the room was only cleaned and made up one time. However there were always housekeeping staff in the hall and they would take our old towels and give us new ones and they were very nice to work with.
There is an Aloft hotel and a whole entertainment district in the same block as the hotel so there were lots of options for meals and entertainment. It is a very nice area and caters well to tourists. There was even live music most nights. Old San Juan is just a short drive and it was easy for us to get on highways from the hotel.
I would stay here again, even without getting an upgrade.
The club lounge was not open, not even to go in and get a coffee or coke and they used covid as an excuse. I selected the complimentary breakfast as my welcome gift but they forgot to give me my breakfast cards and I spent an hour later trying to get these cards so that I could get our complementary breakfast.
As a BonVoy elite I am very disappointed when the Club lounge is not open. It is one of the benefits that I have earned by being loyal to Marriott and I feel like they use covid as an excuse to keep it closed and not recognize my loyalty.
The hotel is nice and the staff were great. They room was clean, and not too small. The bathroom needs a total remodel but it was clean. The bed was old and hard to sleep on. They have notices in the elevator that they are planning to remodel all the rooms and it really needs it.
The little cafe where they have breakfast was nice and the staff was great. They took really good care of us every morning.
The pool area was also very nice and clean with a large hot tub/spa and great pool.
They have valet parking but there were always people standing there waiting for a car so I used the self parking for $18 per day. It is right there at the hotel so it was easy and not a long walk to self park.
We were there for 5 days and the room was only cleaned and made up one time. However there were always housekeeping staff in the hall and they would take our old towels and give us new ones and they were very nice to work with.
There is an Aloft hotel and a whole entertainment district in the same block as the hotel so there were lots of options for meals and entertainment. It is a very nice area and caters well to tourists. There was even live music most nights. Old San Juan is just a short drive and it was easy for us to get on highways from the hotel.
I would stay here again, even without getting an upgrade.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: Bay View rooms have a great view
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Not that I know of, but its easy to get from the airport to the ports, either by taxi or UBER!
Just to be sure, this is the hotel next to the conversation center near a small private airport. We stayed there for three nights before a cruise. We are Marriott Elite members. As such, we got a breakfast credit and depending on what we ate it was all or partly covered. As for all inclusive. No, it wasn't. Drinks and other food was extra. Great pool area. Got a $10 casino credit but we are not gamblers. Nice shuttle to Old San Juan which is great to walk around and have food, drinks, touring and shopping. They also will take you to a beach but the weather wasn't good so we didn't go. Have fun, hope this helps. About 29 minutes to main airport.
…
"Make restaurant reservations near the hotel as it is a very busy area for locals and tourists."Read full review
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PRICE RANGE
AU$517 - AU$751 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton puerto rico hotel and casino, sheraton puerto rico hotel san juan
LOCATION
CaribbeanPuerto RicoSan Juan
NUMBER OF ROOMS
503
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingSHERATON PUERTO RICO RESORT & CASINO - 2025 Prices & Reviews (San Juan) - Photos of Hotel - Tripadvisor
Frequently Asked Questions about Sheraton Puerto Rico Resort & Casino
Which popular attractions are close to Sheraton Puerto Rico Resort & Casino?
Nearby attractions include Casino Metro (0.3 km), DISTRITO T-Mobile (0.4 km), and Casa La Giralda (0.4 km).
What are some of the property amenities at Sheraton Puerto Rico Resort & Casino?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Sheraton Puerto Rico Resort & Casino?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Sheraton Puerto Rico Resort & Casino?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Sheraton Puerto Rico Resort & Casino?
Yes, a parking garage, paid private parking on-site, and secured parking are available to guests.
What are some restaurants close to Sheraton Puerto Rico Resort & Casino?
Conveniently located restaurants include Eter Rooftop & Lounge, Texas de Brazil, and Mutuo Sabor Nikkei.
Are there opportunities to exercise at Sheraton Puerto Rico Resort & Casino?
Yes, guests have access to a pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Are pets allowed at Sheraton Puerto Rico Resort & Casino?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Puerto Rico Resort & Casino offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Sheraton Puerto Rico Resort & Casino?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Sheraton Puerto Rico Resort & Casino?
Many travellers enjoy visiting Old San Juan (3.3 km), San Juan National Historic Site (4.1 km), and Castillo San Felipe del Morro (4.1 km).