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Sunset at the Palms

#8 of 85 Hotels in Negril
Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Sunset at the Palms
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2,478 Reviews from our TripAdvisor Community

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Showing 2,312: English reviews
Reviewed 3 weeks ago via mobile

Had a fantastic time at Sunset! The resort is small enough that we made friends from all over the world. The staff is absolutely fantastic, especially Nepaul, he went out of his way to make sure our stay was great, treated us like family. We weren't even halfway through our stay when we decided we would be returning as soon...

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1Thank Scott D
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Scott D for choosing Sunset at the Palms Resort as your Vacation Destination, as well as for sharing review about your stay. We do appreciate your favorable comments about staff; as being absolutely fantastic and for highlighting Nepaul, who made your stay especially delightful. Our goal is always to create a unique Jamaican vacation experience for our much appreciated...

Reviewed 3 weeks ago

We spent the first week of April at SATP ! The reviews are truthful - amazing place to relax and unwind. The grounds, the beach, food and drink were top notch. Great service and friendly staff ! Highly recommend this resort to any adults looking for a place to get away from it all. We didn't feel shuffled around like...

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1Thank Patti C
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Patti C for sharing review about your experience at Sunset at the Palms Resort. Thanks for your feedback;"The reviews are truthful - amazing place to relax and unwind". We are also very much appreciative of your kind words of compliments about the very food and beverage offerings, as well as about service and friendly staff. Looking forward to the...

upnorth
Reviewed 3 weeks ago

I choose this hotel because of the reviews. In some ways in way super but in others was a bit of a let down. Everyone had such high reviews that maybe I was expecting too much. Good: As everyone has stated the staff was awesome!! I loved that the staff was above and beyond...a special thanks to Vanessa. I loved...

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Helpful?
1Thank gogreengal
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks gogreengal. We sincerely appreciate you taking the time to share review about your recent experience at Sunset at the Palms Resort. We are always eager to hear what our Guests enjoyed and how we can improve. We do appreciate your feedback; as we are always looking to improve our guest experience to the best of our abilities. Kindly accept...

Lewisburg, West Virginia
Reviewed 3 weeks ago

Just returned from Sunset at the Palms! It was lovely, our room was perfect, the beach was relaxing and the staff were some of the friendliest we've encountered all over the world. I would definitely stay again!

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Helpful?
1Thank mikepatricia2017
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks mikepatricia2017 for choosing Sunset at the Palms Resort as your Vacation Destination. We truly appreciate you taking the time to share "Lovely!" review on tripadvisor Thanks for you very kind words of compliments; 'It was lovely, our room was perfect, the beach was relaxing and the staff were some of the friendliest we've encountered all over the world." Looking...

Canby, Oregon
Reviewed 3 weeks ago

Our stay at the Palms was wonderful! It was a 5 star experience at a 4 star resort. The staff were very welcoming, helpful, and friendly. The resort grounds were well maintained but not pretentious. The beach was great! It is a short walk across the street and the water was a beautiful aqua blue and very calm. There are...

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2Thank acyoung1990
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks acyoung1990 for choosing Sunset at the Palms Resort for your vacation experience, as well as for sharing your Tripadvisor review. We are very much appreciative of your kind words of compliments about fantastic food and beverage offerings, service, as well as staff; "The staff were very welcoming, helpful, and friendly.". They are truly the ones who create fond memories...

Brooklyn, New York
Reviewed 3 weeks ago

Just came back from 5 nights. The resort is beautiful, everyone that I met up with is friendly. And in a genuine way. Food was the best I've ever had at any all inclusive. Room was rustic but gorgeous and very comfortable. We will be back.

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1Thank Laurabklyn
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Laurabklyn for taking the time to share "Beautiful" review on tripadvisor about your Vacation at Sunset at the Palms Resort. Thanks for your very kind words of compliments; 'The resort is beautiful, everyone that I met up with is friendly. And in a genuine way." We are indeed delighted of your comments about food offerings as well as gorgeous...

Montreal, Canada
Reviewed 3 weeks ago

Was at The Palms from March 24th - March 30th, 2017. The Resort is a very nice and cozy place to relax and charge up. Beach (even if it's across the street) is amazing. Water is calm and very clear and clean. Food is excellent at the beach Grill (thanks Kevin) and at buffet. Lotus Restaurant is also very good...

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Helpful?
Thank Jean B
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Jean B for sharing trip advisor review about your vacation experience at Sunset at the Palms Resort. We are always eager to hear what our Guests enjoyed and how we can improve. We do appreciate your kind words of compliments about the food offerings, as well as your recognition of our staff as being; very professional and know how...

Frisco, Texas
Reviewed 3 weeks ago via mobile

It's because of previous TripAdvisor customer reviews that we decided to move our honeymoon from a new hotel chain in Negril to Sunset at the Palms ONE week before we were to arrive. I spent many sleepless nights wondering if switching hotels would be worth it before pressing the button to book SATP. I can say that it was fate...

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3Thank HonestHumanReview
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much HonestHumanReview. We sincerely appreciate you taking the time to share lovely TripAdvisor review about your vacation at Sunset at the Palms Resort. We are very much delighted to hear of your feedback; "The staff epitomizes true Jamaican swagger and style; you are treated like family with personal service because (simply put) it's the Jamaican thing...

Sarnia, Canada
Reviewed 3 weeks ago

This was my wife's and I first international holiday after we got married. We truly lucked out finding this gem. From the very beginning the staff made us feel like we were on vacation. This is not your mega-resort experience type of place, SATP is a smaller, friendly, almost family like atmosphere (without the kids!). We really can't say enough...

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3Thank shawnduke
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks shawnduke. The Management and Team Members here at Sunset at the Palms Resort would like to thank you for choosing our Resort as your Vacation Destination. Also, thanks for your kind words of compliments and your recognition of our staff for their hospitality; "What REALLY stands out is the staff, I observed many times the staff knowing the guests...

Milwaukee, Wisconsin
Reviewed 3 weeks ago

Fabulous resort, unique tree top cabins. Beds were very comfortable. Now on to the good stuff! Food was very good, I am not big fan of buffets but this one was extremely good! Tevin the chef was very accommodating and nice and so was the chef at the beach grill. I didn't catch his name but he was there every...

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Helpful?
3Thank Melissa B
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much Melissa B for sharing review about your recent visit to Sunset at the Palms Resort. Also, thanks for your very kind words of compliments about rooms with comfortable beds, lovely grounds, as well as food offerings. We are so very much appreciative of your very kind feedback sharing that; "The staff, they made us feel...

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Free Internet
  • Beachfront
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Room Service
Official Description (provided by the hotel)
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 

Additional Information about Sunset at the Palms

Address: Norman Manley Blvd, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Price Range: $364 - $675 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort
Hotel Style:
#4 On the Beach Hotel in Negril
#4 Top resorts Hotel in Negril
#5 Luxury Hotel in Negril
#6 Spa Hotel in Negril
#7 Family Hotel in Negril
#8 Romantic Hotel in Negril
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Questions & Answers

Here's what travellers have asked, with answers from Sunset at the Palms staff and other travellers.
317 questions
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Questions? Get answers from Sunset at the Palms staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Halfway between the pool bar and 700s will give you quick amenity access but be far enough away from the evening music to turn in earlier.”
  • Small balcony with day bed and table and chairs right off of room
  • Housekeeping leaves you towel and flower decorations every day. Housekeeping was great.
  • View from the balcony. Very private.
elizabethwG9685HK, 23 Apr 2017 | Read review
“We had #508 and found it to be an excellent and quiet location”
sonitee, 19 Apr 2017 | Read review
“Access to beach is across the road and completely safe. Locals are super friendly.”
Supercoolone1, 19 Apr 2017 | Read review
“rooms in the 400 section seem to be the best and most sought after. Avoid rooms near the highway”
mtljack, 18 Apr 2017 | Read review
“Unit near outdoor smoking area can be noisy in late evening”
  • View from our unit
733marianner, 17 Apr 2017 | Read review
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Prices are for 1 room, 2 adults
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