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Sunset at the Palms

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#7 of 84 Hotels in Negril
Certificate of Excellence
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1 room 2 adults 0 children
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Sunset at the Palms
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2,394 Reviews from our TripAdvisor Community

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Fort Worth, Texas
Reviewed 2 days ago NEW

Food was delicious, we especially enjoyed breakfast and watching the hummingbirds. The beach is a short walk across the street and is perfect. There is always someone to help you cross, there is a grill and bar on the beach. You can enjoy a swim and do not have to worry about your belongings. Headley Campbell does an excellent job...

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Helpful?
1Thank texasnancy2017
Kissimmee, Florida
Reviewed 3 days ago NEW

This is by far my tuffest review I have written. First and most important, the staff people are the greatest. We encountered a few problems, from many insect bites to access street noise. They moved us and sprayed the room and gave us bed netting. Remember your not on the ocean your in the jungle so you don't get the...

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Helpful?
1Thank blair l
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks blair l for taking the time to share your "great people the best anywhere" review about your recent stay at Sunset at the Palms Resort. We are always eager to hear what our Guests enjoyed and how we can improve. Your comments are definitely valuable to us. Please accept our sincere apologies for the areas that did not live...

Gatwick
Reviewed 3 days ago NEW

We were SO looking forward to our eight trip to SATP on 15 March - we fell in love with this place and its staff on our first visit, only having missed a year for a trip to Grenada. As we live in the UK, it's a ten hour flight to get to MoBay, and then the one and a...

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1Thank LynBGatwick
Sharon P, Manager at Sunset at the Palms, responded to this review

Hello LynBGatwick. We are so very sorry to hear of the very unfortunate situation regarding cancellation of your flight back to Gatwick. Thanks for your feedback; "We were SO looking forward to our eight trip to SATP on 15 March - we fell in love with this place and its staff on our first visit". Looking forward to seeing both...

Mississauga, Canada
Reviewed 4 days ago NEW

January 23rd marked my 20th vacation to Jamaica since 2002, and my 5th vacation to this all-inclusive resort. In the past, I had spread my vacations throughout the island at the whim of my children, including the Sunset Beach property in Montego Bay and the Sunset Jamaica Grande Ocho Rios, both of which have been recently bought out by other...

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5Thank UnknownDestiny
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much nu2yu. We sincerely appreciate your taking the time to share beautiful review about your recent vacation at Sunset at the Palms Resort. It was indeed a pleasure hosting your stay once again and we are extremely delighted that you had another wonderful as well as memorable experience. We sincerely appreciate your loyalty and patronage over...

Chicago, Illinois
Reviewed 6 days ago NEW

We booked our weeklong trip 5 months in advance only to show up and find we did not have a room. They said some mumbo jumbo about the computer, that is right, blame it on the computer. So they shipped us off to Couples Swept Away, which is really nice, but if we wanted to go there, we would have...

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1Thank Ldawg22
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks lmsolon for taking the time to write about your recent stay at at Sunset at the Palms Resort. We sincerely regret the areas of your experience which did not meet your expectations. We truly value the opinions and comments of our guests as we strive to continuously improve our product. Kindly accept our profuse apologies for the inconveniences encountered....

Ottawa, Canada
Reviewed 1 week ago

Good afternoon, We visited your resort late January and we had a wonderful vacation. The food, the personalized service, the beach and the accommodation were phenomenal. As non-smokers, we also greatly appreciated your tolerance zero policy toward smokers. The designated areas for smoking at the beach and at the back of the pool area are perfectly located. And we saw...

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3Thank Ottawa O
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Ottawa O for choosing Sunset at the Palms Resort for your vacation experience, as well as for sharing your Tripadvisor review. We are very much appreciative of your feedback; "The food, the personalized service, the beach and the accommodation were phenomenal". Thanks for your recognition of our staff; for the outstanding customer service. We are indeed very delighted that...

Hamilton, ON
Reviewed 1 week ago

The resort is wonderful, small, no line ups, easy check in, nice rooms, lovely beach, adults only. That being said, it is not perfect though. Wifi was spotty at best, Rumour has it they have room service, but alas, we couldn't enjoy the service as our phone didn't work for our entire stay. We enjoyed the 'chef's table' dinner, but...

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2Thank zeete
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks zeete. We sincerely appreciate you taking the time to share review about your recent experience. We are always eager to hear what our Guests enjoyed and how we can improve. We do appreciate your feedback; as we are always looking to improve our guest experience to the best of our abilities. Kindly accept our profuse apologies for the areas...

Cleveland, Ohio
Reviewed 1 week ago via mobile

My wife and I visited SATP for 3 nights and it was one of the best resorts we've been to. Here's the thing, if you're looking for a loud party scene with dance clubs and casinos, this resort is not for you. However, if you like a peaceful setting with beautiful garden, birds, lizards and access to a private, well...

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3Thank ChihLiu
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks ChihLiu for choosing Sunset at the Palms Resort for your vacation experience, as well as for sharing your Tripadvisor review. We are very much appreciative of your kind words of compliments about our food and beverage offerings as well as staff; "None of this alone, however, would make SATP so great if it wasn't for the staff. It's amazing...

Lake Zurich, Illinois
Reviewed 1 week ago via mobile

One of the most overrated resorts. Beautiful facility and stuff but Internet there is disaster regardless if you're in the lobby, room or on the beach. They are only two restaurants (you can book them only one time) and the rest is identical buffet food every day. No premium drinks- The best scotch whiskey you can get there is regular...

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Helpful?
3Thank Mihailpp17
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Mihailpp17 for taking the time to share your recent experience. Please be assured that feedback from our much appreciated Guests is important to us; as it is through comments such as yours, we are able to improve the service we provide to all our valued guests. We clearly did not meet your expectations in several areas for our service...

Bournemouth, United Kingdom
Reviewed 1 week ago

This hotel was exactly what I was looking for- adult only, a little removed from other resorts and all inclusive. The rooms are very comfortable and the staff as so friendly. You never have to wait long for attention. The martini bar and piano player were amazing. The buffet dinners provided a range of food but the real star was...

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4Thank katerolfvondenbaumen
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks katerolfvondenbaumen for for choosing our Resort as your Vacation Destination, as well as sharing your lovely "A little bit of paradise" review on Trip Advisor. Thank you for your favorable comments about our rooms, food and beverage offerings as well as the hospitality from our staff. Looking forward to welcoming you back.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 

Additional Information about Sunset at the Palms

Address: Norman Manley Blvd, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Price Range: $394 - $988 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort
Hotel Style:
#3 On the Beach Hotel in Negril
#3 Top resorts Hotel in Negril
#5 Luxury Hotel in Negril
#6 Spa Hotel in Negril
#7 Family Hotel in Negril
#8 Romantic Hotel in Negril
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Questions & Answers

Here's what travellers have asked, with answers from Sunset at the Palms staff and other travellers.
298 questions
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Questions? Get answers from Sunset at the Palms staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask not to face the street”
 of 5 bubbles blairl791, 25 Feb 2017 | Read review
“Away from the main road”
 of 5 bubbles LynBGatwick, 25 Feb 2017 | Read review
“Do not get a room next to the road, we had one in the middle and you can still hear it”
 of 5 bubbles Ldawg22, 22 Feb 2017 | Read review
“ask for a room in the 5000 or 7000 block”
 of 5 bubbles ottawao2014, 21 Feb 2017 | Read review
“stay away from the 600's if possible. 617 faces the road.”
 of 5 bubbles zeete, 21 Feb 2017 | Read review
5 of 5