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Sunset at the Palms

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#7 of 84 Hotels in Negril
Certificate of Excellence
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2,345 Reviews from our TripAdvisor Community

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Showing 2,189: English reviews
Reviewed yesterday NEW

We had the most amazing time at Sunset at the Palms. This resort is ideal for couples interested in relaxing, quality time. The resort is gorgeous, the food and drinks are great, and the staff goes beyond expectations. Our stay was completely stress-free and better than anything we could have hoped for!

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2Thank Alissa H
Hamilton, Canada
Reviewed 4 days ago NEW

Loved the smaller size resort, excellent food, friendly staff, amazing beach in the Bloody Bay. Thoroughly enjoyed staying in a "treehouse" Best shower ever! A lovely nature walk with Headley to learn about the different palm trees, Piano bar with Eugene Paul Tucker, great music and sing along. Would return and highly recommend this fantastic holiday.

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4Thank carol r
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much carol r. We really appreciate you taking time to share "Amazing Holiday and Resort" review about your vacation experience at Sunset at the Palms Resort. Thanks for your favorable comments about friendly staff, excellent food offerings as well as amazing beach. Looking forward to welcoming you back.

Reviewed 1 week ago

This was an AMAZING trip! We stayed here for 5 days at the beginning of December 2016. The staff was incredibly friendly- anyone we met around the resort was constantly asking us if everything was okay. The grounds were beautiful!! Gorgeous flowers, trees, and bushes. Each "bungalow" had its own porches looking into a part of the garden with an...

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8Thank Zaya M
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much Zaya M for choosing Sunset at the Palms Resort for your vacation experience. We do appreciate your lovely feedback; "The staff was incredibly friendly- anyone we met around the resort was constantly asking us if everything was okay. The grounds were beautiful!! Gorgeous flowers, trees, and bushes". Thanks for your favorable comments about our food...

usa, United States
Reviewed 1 week ago

Nice room in the middle of a small tropical garden. Spacious rooms. Good room service. All Inclusive (18 years and older. NO KIDS!!!!!!) : Main restaurant, beach restaurant and 2 other small restaurants (chef showcase and another restaurant), one beach bar, one pool bar, one Martini/piano bar, band at night. Nice staff. Helpful (I forgot my passport. They promptly helped)....

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5Thank Laurent B
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks Laurent B. We sincerely appreciate your taking the time to share "Awesome place" review on your recent vacation experience at Sunset at the Palms Resort. We do apologize that your expectations were not exceeded in some areas of our service delivery, especially as it relates to the negatives mentioned in your review. Thank you again for sharing your feedback....

Guelph, Canada
Reviewed 1 week ago

I stayed for just over a week at Sunset at the Palms in November 2016. It is a beautiful resort, extremely well kept (particularly the grounds) and there were barely any bugs. The rooms are all super private which is nice. The buffets were good and had a lot of variety. The buffet and front desk staff were all extremely...

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Thank dncarolyn_73
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you dncarolyn_73 for taking the time to review your recent stay at Sunset at the Palms Resort. We regret the extremely disappointing situation; especially as it relates to the very uncomfortable experience encountered from male staff members. Kindly accept our profuse apologies. We are very much concerned; hence taking your feedback seriously and are currently investigating areas of your...

Washington DC, District of Columbia
Reviewed 2 weeks ago

I agree with most of what has been written. The grounds are beautifully kept, even the sand on the beach is swept every day, with the exemption of the concierge who we felt we were bothering with our questions the security, housekeeping, food service, and overall staff was great. Brenda at the spa stands out. My husband said she gave...

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2Thank roquewa
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks roquewa for choosing Sunset at the Palms Resort for your vacation experience, as well as for sharing your Tripadvisor review. We sincerely regret the areas of your experience which did not meet your expectations. Thanks for the feedback given. Your comments are very much appreciated; especially as we strive to continuously improve our product. Thank you for your very...

Ocho Rios, Jamaica
Reviewed 2 weeks ago

This is my fourth visit to Sunset at the Palms and it seems that my level of enjoyment has reached new heights. I took my sister who lives in Australia and was visiting Jamaica after not being here for many years. Well, I must say I did something right taking her to Sunset at the Palms because she could not...

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5Thank ivornalex
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so very much ivornalex. We sincerely appreciate you taking the time to share beautiful "Sophisticated Style" review about your recent vacation experience at Sunset at the Palms Resort. It was indeed a pleasure hosting your stay once again and we are delighted to hear that your sister had a memorable experience; especially with the Jamaican patty. We sincerely...

Toronto, Canada
Reviewed 2 weeks ago

I stumbled upon this vacation property while searching Expedia just 3 weeks prior to Chirstmas. My partner and I needed a hot weather get away that was quiet and relaxing. Sunset at the Palms delivered. This cozy, adult only, all inclusive resort was a great find! The staff are super friendly, the atmosphere is very laid back and the resort...

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7Thank fashiongirl2
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks fashiongirl2 for choosing Sunset at the Palms Resort for your vacation experience, as well as for sharing "Christmas break away" Tripadvisor review. We are very much delighted to hear that you both were not disappointed; "Sunset at the Palms delivered. This cozy, adult only, all inclusive resort was a great find! Our goal is to exceed our guests' expectations...

Calgary
Reviewed 2 weeks ago

There is not much I can add to all the rave reviews but here goes anyway: super friendly staff; lovely gardens with 8+ species of palms (take the nature walk!); beautiful walking beach with lots of always available shade, lounges, sunsets, large calm sandy roped-off swimming area, and water sports ( "Scuba Caribe" on the property for snorkelling and diving);...

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5Thank Veliger1
Sharon P, Manager at Sunset at the Palms, responded to this review

Thank you so much Veliger1 for taking the time to write about your recent stay at Sunset at the Palms Resort. Thanks for your favorable comments about our super friendly staff, lovely gardens, as well as food & beverage offerings. Thank you for sharing your feedback; " The Mobay Club was a wonderful surprise on arrival at the airport. Even...

Lewes, Delaware
Reviewed 2 weeks ago

You think from the pictures that Sunset will be pretty, but the photos can"t possibly prepare you for the rich, lush paradise that awaits you. There isn't just a worker or two to groom the grounds, but an entire crew that manicures the grounds all day, everyday. It's beauty surpassed my expectations. The people, all relaxed, all kind, all seeming...

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3Thank twinmellons
Sharon P, Manager at Sunset at the Palms, responded to this review

Thanks twinmellons for choosing Sunset at the Palms Resort for your vacation experience, as well as for sharing your Tripadvisor review. Thanks for your recognition of our lush paradise; "It's beauty surpassed my expectations" as well as about staff; as being all relaxed, all kind, all seeming to enjoy their employment. Looking forward to welcoming you back.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Laundry Service
  • Concierge
  • Dry Cleaning
Official Description (provided by the hotel)
A great spot for romantics or a destination wedding. Nestled amongst tropical gardens and flowering plants at the edge of Negril, this unique all-inclusive gem is best described as intimate, chic and serene. The resort offers 85 "tree-house-style," elegantly appointed guestrooms on ten-acres of lush landscaping, a design praised by Architectural Digest. Melt away with a soothing spa service in our unique treatment garden, cool off at the swim-up bar with a tropical drink or "chill" at the resort's five beachfront acres and two miles of white sand beach, just steps away. When dining is on the menu, you'll enjoy both international and authentic Jamaican cuisine at four restaurants and bars. ... more   less 

Additional Information about Sunset at the Palms

Address: Norman Manley Blvd, Negril, Jamaica
Region: Caribbean > Jamaica > Westmoreland Parish > Negril
Price Range: $433 - $867 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sunset at the Palms 4*
Number of rooms: 85
Reservation Options:
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Also Known As:
Sunset At The Palms Hotel Negril
Sunset At The Palms Negril
Sunset Palms Jamaica
Sunset Palms Negril
Sunset At The Palms Resort
Hotel Style:
#3 On the Beach Hotel in Negril
#3 Top resorts Hotel in Negril
#4 Luxury Hotel in Negril
#6 Spa Hotel in Negril
#7 Family Hotel in Negril
#8 Romantic Hotel in Negril
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Questions & Answers

Here's what travellers have asked, with answers from Sunset at the Palms staff and other travellers.
275 questions
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Questions? Get answers from Sunset at the Palms staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the main road (very loud)”
 of 5 bubbles dncarolyn_73, 6 Jan 2017 | Read review
“These are individual bungalows”
 of 5 bubbles ivornalex, 1 Jan 2017 | Read review
“ask for a room away from the road.”
 of 5 bubbles fashiongirl2, 1 Jan 2017 | Read review
“Hotel is on busy road. 400, 500 and 700 rooms are best for noise. Bring earplugs if you are a light sleeper.”
 of 5 bubbles Veliger1, 31 Dec 2016 | Read review
“some rooms have glass windows,others don"t, must request screens or glass”
 of 5 bubbles twinmellons, 30 Dec 2016 | Read review
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