We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Moon Palace Jamaica Grande

Expedia.comUSD 676*
View Deal
Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
Lock in the lowest price from our partners
View Deal
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Moon Palace Jamaica Grande
Moon Palace Jamaica Grande
Panoramas (85)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

1,041 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 995: English reviews
Start your review of Moon Palace Jamaica Grande
 Click to rate
The Woodlands, Texas, United States
Reviewed 2 days ago NEW

the room is gorgeous, overlooking Caribbean. We tried a lot of local foods, Ackee and Saltfish, Jerk chickens - all very delicious. Very friendly staff although need a bit more training. It is a nice place for relax and family vacation. The Dunn's Fall is a must visit place. Snorkeling in Caribbean was so much fun!

 Report
Helpful?
Thank Chelsea Q
Reviewed 2 days ago NEW

Just returned from a very nice week at the Moon Palace. The hotel is very clean and the room great. The beach area is a nice size and plenty of chairs. The staff were very attentive and accepted tips graciously but did not show preferential service to those tipping or those who did not. The vacation planners were very helpful....

 Report
Helpful?
1Thank Vanessa R
Milwaukee, Wisconsin
Reviewed 2 days ago NEW

The staff was very courteous, food was very good, very clean. We went during spring break, there were approximately 1000 people in the hotel but the pool, beach and sea were never crowded. There are so many things to do here for kids of all ages (mine are 16, 14 and10). From the teen room, to the beach activities to...

 Report
Helpful?
1Thank bryonschroeder
Richmond, Virginia
Reviewed 3 days ago NEW

Moon Palace made my trip to Jamaica such an memorable one. The staff is SOOOO polite and helpful. My neighbor requested a newspaper as a souvenir, and I couldn't located one until I visited the public relation desk.. A BIG SHOUT OUT TO RAYNOR for going beyond the call of duty the night before we were to leave. There were...

 Report
Helpful?
Thank ASavannah
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear ASavannah, The Moon Palace Jamaica Grande team is committed to constantly creating the most memorable awe filled vacation experiences for all our guests. Thank you for having made our resort you preference. The commendations shared on the outstanding efforts of Raynor have earned him special recognition for his commitment to your total satisfaction. We cannot wait to have the...

Reviewed 3 days ago NEWvia mobile

It's weird when I read some of these reviews and how horrible the staff was and the grounds were blah blah blah.. I'm "one of those" travelers we have had nothing but a fabulous time. All the waitresses and waiters are tentative. There are a couple of stand out like Elvis and javon that work the beach javon specifically went...

 Report
Helpful?
Thank Amanda W
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear Amanda W, The Moon Palace Jamaica Grande team is elated to have had the privilege of hosting your recent vacation, please allow us to thank you for the confidence had in our Resort. As we remain committed to creating the most fantastic awe filled vacation experiences for you, our valued guests, we are thrilled to learn of the fabulous...

Minneapolis, Minnesota
Reviewed 3 days ago NEW

This is long overdue – I spent 10 days in Jamaica with friends in February and had a fabulous time. Fabulous isn’t even a strong enough word. We’ve been to several Palace resorts and by far the staff in Jamaica is absolutely the best. Whether at the pool or the beach, Elvis made sure we had whatever we needed. Khaleel,...

 Report
Helpful?
Thank FrozenMN2014
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear FrozenMN2014, The continuous aim of the Moon Palace Jamaica Grande team is to create the most wonderful awe inspiring vacation experiences for all our valued guests. We are absolutely grateful to have had the pleasure of hosting your “ideal vacation”. Thank you for the kind preference in our Resort and for sharing the fabulous time you had with the...

Reviewed 4 days ago NEWvia mobile

Here at Moon Palace for a company incentive and I have to say that we were served by an absolutely amazing chef. The food at Momo is excellent hibachi and Trevor is the best. A genuine good person who's is an outstanding cook!! Can't recommend this guy highly enough. Ask for Trevor and enjoy!!!

 Report
Helpful?
Thank John G
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear John G, The Moon Palace Jamaica Grande team is grateful for having had the opportunity of hosting you. Thank you for sharing the amazing experience had with our chef Trevor with the TripAdvisor community. Special commendations have been extended for the outstanding commitment to excellent service. The delight will be ours to create more memorable awe-filled vacation experiences. Warm...

San Diego, California
Reviewed 4 days ago NEWvia mobile

Rooms and view fair Food - excellent Excursions- FANTASTIC! Service - BEST EVER! Highlight- couldn't sleep because we left our memory foam pillow at home. After 2 tries, housekeeping expert CHRISSANN returned with the magic pillow!!! This was a trip saver! Wahoo! Everyone above and beyond the call of duty! Shawnette booked the brilliant excursions for us at Sun Valley...

 Report
Helpful?
Thank shushusmith
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear shushusmith, As the Moon Palace Jamaica Grande team continues to create memorable vacation experiences for all our valued guests, allow us to thank you for the confidence exuded in selecting us to host your recent family vacation. We are highly appreciative of your feedback highlighting our excellent food, fantastic amenities as well as the amazing and professional service received...

Reviewed 5 days ago NEWvia mobile

Let me begin by saying I had very high hopes for this place. However, I was a little put off by the requirement that, above and beyond the room, we were on the hook for US$289 pp/ per day for the all-inclusive package, which was not optional. The PROs: 1) Staff is incredible, friendly and very well trained; 2) Food...

 Report
Helpful?
3Thank TheSeaIsForMe
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear TheSeaIsForMe, Thank you for the confidence had in selecting Moon Palace Jamaica Grande to host your recent couple’s vacation. The team here is committed to hosting all our guests to the most amazing vacation experiences. Given this commitment we are saddened to learn that a paradisiacal vacation was not had whilst you stayed with us. We appreciate your feedback...

Denver, Colorado
Reviewed 5 days ago NEWvia mobile

Beautiful place to visit. Staff was nice, not as quick to what we are used to in Mexico. A lot of options to use your resort credits. We did Dunn River Falls, dolphins and the snorkeling trip, they all were good for our kids 8-11. A lot of food options for kids and adults, no one went hungry. I think...

 Report
Helpful?
Thank 26MicheleG
Kemarlo C, Manager at Moon Palace Jamaica Grande, responded to this review

Dear 26MicheleG, We are delighted to have had the privilege to host your recent Spring Break vacation, the Moon Palace Jamaica Grande family would like to express our gratitude for your TripAdvisor review which highlights the beauty of our resort, the friendly nature of our team as well as the joy had with our services and amenities. Our team would...

1,994 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1287)
Viewed
View from Room (81)
Viewed
Family/Play Areas (21)
Viewed
Dining (100)
Viewed
Pool/Beach Area (178)
Viewed
Hotel & Grounds (232)
Viewed
Room/Suite (59)
Viewed
Bathroom (9)
Viewed
Business Centre/Function Rooms (4)
Viewed
0:48
Videos (10)
Viewed
Other (593)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (660)
Viewed
Aerial Photography (57)
Viewed
Amenities (121)
Viewed
Beach (31)
Viewed
Cabana Pool (23)
Viewed
Concierge Room (43)
Viewed
Family Room (79)
Viewed
Jacuzzi Pool (17)
Viewed
Main Pool (40)
Viewed
Ocean View Room (44)
Viewed
Partial Ocean View (38)
Viewed
Dining (86)
Viewed
The Hotel (66)
Viewed
Waterslide Pool (15)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Room/Suite (1)
Viewed
Pool/Beach Area (1)
Viewed
Hotel & Grounds (11)
Viewed
Dining (11)
Viewed
Family/Play Areas (2)
Viewed
Other (21)
07/05/2017 08/05/2017
Hotels you might also like...
Also consider these accommodations in or near Ocho Rios
75.4 km away
Hilton Rose Hall Resort & Spa
6.7 km away
ClubHotel Riu Ocho Rios
ClubHotel Riu Ocho Rios
#8 of 36 in Ocho Rios
8,408 reviews
71.0 km away
Iberostar Rose Hall Suites
Show Prices
Show Prices
Show Prices
110.6 km away
Grand Palladium Jamaica Resort & Spa
26.4 km away
Grand Bahia Principe Jamaica
7.0 km away
Couples Tower Isle
Couples Tower Isle
#5 of 36 in Ocho Rios
3,056 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Moon Palace Jamaica Grande is situated on the north coast of Jamaica, accessible from the Montego Bay airport. Palace Resort's newest resort boasts more than 700 guest rooms and suites with oceanfront views of the Caribbean Sea. It's also home to the largest spa in Jamaica. ... more   less 

Additional Information about Moon Palace Jamaica Grande

Address: Main Street, Ocho Rios, Jamaica
Region: Caribbean > Jamaica > Saint Ann Parish > Ocho Rios
Price Range: $603 - $1,191 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Moon Palace Jamaica Grande 5*
Number of rooms: 705
Reservation Options:
TripAdvisor is proud to partner with Expedia, BookIt.com, Travelocity, Hotwire, Orbitz, Booking.com, Hotels.com, TravelUp, Priceline and getaroom.com so you can book your Moon Palace Jamaica Grande reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Moon Palace Jamaica Grande Ocho Rios
Hotel Style:
#5 Top resorts Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Moon Palace Jamaica Grande staff and other travellers.
456 questions
Ask a question

See all questions (456)

Questions? Get answers from Moon Palace Jamaica Grande staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We are a family and go to bed early, I would let them know at the desk if you prefer the quiet.”
vanessarN7588ZL, 26 Apr 2017 | Read review
“If budget allows, go for the rooms with a balcony”
JanetH651, 20 Apr 2017 | Read review
“Ocean view rooms are beautiful”
Worldismy0yster, 18 Apr 2017 | Read review
“Sea facing rooms have loud music until V late at night”
ElfDaddy, 16 Apr 2017 | Read review
“If you have the cash opt for ocean view and concierge service. If you are well endowed financially get a presidential suite for the best view and lots of space. We were very happy with our Elite accommodation. ”
, 15 Apr 2017 | Read review
5 of 5
Expedia.com
USD 676* /night
View Deal
Bookit.comUSD 878
PricelineUSD 676
TravelocityUSD 676
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates