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See all 35 hotels in Ocho Rios

Moon Palace Jamaica

1,517 reviews
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Traveller (1814)
Pool & Beach (458)
Storyboard
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(131 reviews)
“resort credits”(125 reviews)
“flow rider”(113 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Moon Palace Jamaica
Offers & Announcements: $1500 Resort Credit
Hotel deals
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Reviews (1,517)Write a Review
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59
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1 - 5 of 1,453 reviews
Reviewed yesterday

We stayed at the Moon Palace Jamaica Grande Dec. 9-15, 2017. This was our 15th trip to an all-inclusive resort. Check-in was very fast. The entire resort was very clean and well kept, better than many resorts that we've been to. The drinks and food...More

Thank vaca3156
Hotel's Favourite
Reviewed 4 weeks ago

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
3  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 4 weeks ago

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed yesterday

This was an amazing resort. Food and drinks were amazing. Tons of options. Never needed a reservation. Very clean. Super friendly. Fun stuff to do a night. Beach was nice with plenty of places to sit. Will be back.

Review collected in partnership with this hotel
Thank Jenny S
Reviewed 3 days ago

I took my family to Moon Palace Jamaica 12/2- 12/12 and we had a blast! The hotel is beautiful and the room is grand and comfortable. The food at the Italian restaurant was excellent…probably the best food I had at an all-inclusive resort restaurant. We...More

2  Thank LZ_VA
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 2 days ago

Dear LZ_VA, It is with great delight to be in receipt of your review. At Moon Palace Jamaica our objective is ultimate guest satisfaction attained through ensuring that unparalleled quality service is delivered to you our esteemed guest. As we aim to create the most...More

Reviewed 3 days ago

The resort is beautiful and the employees are amazing!! This was our first visit to the resort and for sure will not be our last. The employees that really made our visit fantastic were Veronica, Adolfo and best of all was our pool concierge NICKI.More

Review collected in partnership with this hotel
Thank robertkb848
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 2 days ago

Dear robertkb848, Our utmost appreciation for the time you invested in sharing your awe-inclusive vacation attained with us. Thank you for the admiration had in the beautification of our Resort and amazing staff, it was indeed a pleasure to host you for the first time...More

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Traveller (1814)
Pool & Beach (458)
Room & Suite (414)
Dining (245)
Hotel & Grounds (1230)
Family and Play Areas (36)
Bathroom (11)
Business Centre & Event Rooms (5)
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 430 - USD 946 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 430 - USD 946 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Questions & Answers
Ask a question
bhavika637
16 December 2017|
AnswerShow all 2 answers
Response from Kemarlo C | Property representative |
Dear bhavika637, We are elated to be in receipt of your concern as a reflection of your interest in our magnificent Resort. In an effort to further assist with your room request, I kindly invite you to check your private... More
0
Votes
Canadawj
14 December 2017|
AnswerShow all 5 answers
Response from Kemarlo C | Property representative |
Dear Canadawj, Thank you for your interest shown in our wonderful awe-inclusive Resort. It is my pleasure to advise you that while our partial ocean view rooms are not equipped with bathtubs, they are well-appointed with... More
0
Votes
ayforbes
13 December 2017|
Answer
Response from Kemarlo C | Property representative |
Dear ayforbes, Our team is delighted to be hosting you for the wonderful celebration of your Anniversary. As we understand the importance of making this day as special as it ought to be, it is my pleasure to advise you on... More
0
Votes
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