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Moon Palace Jamaica

1,616 reviews
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Traveller (1868)
Pool & Beach (458)
Storyboard
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor3%
  • Terrible3%
Travellers talk about
“loud bar”(131 reviews)
“flow rider”(119 reviews)
“resort credit”(99 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
5.0 Star Hotel
All hotel details
Offers from Moon Palace Jamaica
Offers & Announcements: $1500 Resort Credit
Hotel deals
Rooms
6 Feb.7 Feb.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,616)Write a Review
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1 - 5 of 1,551 reviews
Reviewed yesterday

We went in Dec and we absolutely loved everything about this resort. From beautiful rooms to beautiful sunsets. We will be back! The staff are exceptional. We enjoyed every day that we were there. We took our kids with and they also had a blast....More

Review collected in partnership with this hotel
Thank RODNEY JOSEPH B
Hotel's Favourite
Reviewed 18 November 2017

We absolutely loved Moon Palace. The primary reason for our high rating is the staff. Everyone we encountered was delightful. We were always greeted and treated as if we were the only people there. Some might thing that this is "guest relations/services", however we felt...More

Review collected in partnership with this hotel
16  Thank 930dmb
Response from Kemarlo C, Manager at Moon Palace JamaicaResponded 19 November 2017

Dear Esteemed Guest, Our team at Moon Palace Jamaica appreciates the time taken to post a review on the extraordinary awe-inclusive experienced had here with us. Team members work unfailingly to ensure that the services being extended to you our cherished guest is that of...More

Reviewed 2 days ago

My family and I stayed at this resort from 1/13/18 to 1/19/18. We had a problem when we checked in that was resolved the next day but we were told it would be resolved sooner. After we got over that, our stay was excellent, very...More

2  Thank mariaelena2226
Reviewed 2 days ago

We just returned from 2 weeks at this resort and it was the best vacation we have had in awhile. In reference to prior reviews we read; * our room and the hotel in general were super clean (I have vacation rentals so am really...More

1  Thank jkmiller1983
A TripAdvisor Member
1
Reviewed 2 days ago via mobile

This hotel and the whole entire trip was hands down the best vacation I have ever been on. They cater to your every need they will even go out of their way to make sure your stay is everything you could ever imagine and more....More

Thank A TripAdvisor Member
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Free Parking
Bar/Lounge
Spa
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Room Service
Free Parking
Airport Transportation
Breakfast included
Meeting Rooms
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Outdoor pool
Details
Price range
USD 485 - USD 899 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 485 - USD 899 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Top resorts Hotel in Ocho Rios
#7 Luxury Hotel in Ocho Rios
#7 On the Beach Hotel in Ocho Rios
#7 Spa Hotel in Ocho Rios
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (1868)
Pool & Beach (458)
Room & Suite (417)
Dining (247)
Hotel & Grounds (1278)
Family and Play Areas (36)
Bathroom (12)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
nvoss
22 January 2018|
Answer
Response from Peter K | Reviewed this property |
if you requested that when you booked, you should get a room with 2 double beds. I would speak with who you booked with and ask them to specify. If you booked a 2 bedroom family connection suite, then you willl get that as... More
0
Votes
sharonp188
22 January 2018|
Answer
Response from jkmiller1983 | Reviewed this property |
We have emails with them because we are members. Here are phone numbers off of their website. You may call and then ask for an emaill to confirm your request. S, CA, EU, Reservations: 1-800-986-5632 MEXICO... More
1
Vote
Gloria S
22 January 2018|
Answer
Response from jkmiller1983 | Reviewed this property |
I don't know what the all inclusive fees are because we are members and it's all in one fee for us. You will just need to send them an email and ask about that. It may be on their website. You can also request the tub in the... More
0
Votes
Room Tips
"Bigger bathrooms. Rooms were always very clean."
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"choose room with a balcony, there is an entire building that does not offer them even facing the ocean."
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"building 3 has large rooms and balconies. We are members so not sure if that would be an upgrade if you..."
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"Tower 2 high floor for good view"
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