I had a great time at Secrets Wild Orchid. My bartender Linroy was the best; great conversation and great drinks. He made my time so enjoyable. So many people here just exuding happiness. All the help here was smiling and would stop what they were doing to help you and offer directions, advice, etc. I would definitely recommend coming here and spending time at Secrets.
Real nice guy, and a people person. Love his energy. It’s people and service like his that make people come back and enjoy their vacation. He is real a wonderful person to talk to and he take and given his customers the best experience
We came to Secrets Wild Orchid to celebrate my husband’s birthday. On a couple of occasions when we went to have breakfast at the World Cafe, a server by the name of Tika waited on us. She was very pleasant. Also, the waitstaff that sang Happy Birthday to my husband on August 11th were amazing too. We ate at Bordeaux and it was lovely. Thank you for the nice stay, everyone made it very enjoyable.
What made our 1st trip to Jamaica memorable was the people working at SWO. The best dining experience provided by Ryan who supervised El Patio and Blue Mountain during dinner. Went above and beyond to make a custom dining experience and a great positive attitude. Rayon (chef) during lunch buffet helped us with specific dietary request. Again a great experience as the food and beverage staff was very attentive to vacationers needs. Alvin at Sugar Reef pool bar was super entertaining and provided drinks at exceptional speed. Definitely see him for a drink, you will not be disappointed. Chad at pool entertainment was great and provided daily updates on the events, fun trivia and dancing. Grounds people kept the resort looking beautiful, from landscaping, pool cleaning, and beach grooming. Look forward to going again, great people make the resort exceptional.…
The Spa visit was relaxing and Awesome, my husband and I enjoyed it. Associate, Janice Johnson is a gem, such a friendly helpful person. She made the visit at the spa A+… Hopefully when we return, our experience will be the same. Thanks
Very good, the drink is very good. He funny, he makes really good drink and super strong. Too . Ask for Leroy at the SECRETS at St. JAMES!!!. Thanks you so much and I found you on my last day of vacation. Next time !!!
Lively, friendly, funny and knows his drinks!!!! Linroy has performed top tier service all 4 days of my stay!! The resort itself is lovely but great customer service by all employees has impressed me the most!
Matthew, luggage handler, was amazing! He gives helpful tips and makes you feel like he’s known you for years. He is so nice and you can tell he loves his job! He helped us with our luggage at the beginning and end of our trip.
Ryan Samuels Mgt of the restaurant, chef Rayon, Chad and Alvin pool bar made our first visit to 🇯🇲 5⭐️ They made us feel like home ,went above and beyond! Must look out for them especially Ryan and chef Rayon! Barefoot bar needs work on customers service !
Last week was our first time in Jamaica and we had a blast overall. We were there during Jamaica's 60th Independence Day. They had plenty of events (fashion shows, concerts, catered events, etc..) planned to celebrate their independence. The Breathless Hotel Spa was the BEST!!! The locals on our excursions were very nice. I would definently visit Jamaica again!! On to the flip side, I wasn't to pleased with Secrets Wild Orchid. My issues below: • Upon arrival we were bombarded with registering for a "time/vacation share" meeting. They didn't even give us time to go to our rooms and relax after a long flight before asking us to sign up for something. • We had no drinking glasses in our room like others. • The day we checked in others had fruit/cheese tray, and champagne in their rooms, NOT US! • We were told they had no Hennesy. Then mysteriously it appeared. When we decided to get a shot we realized it was Whiskey poured into a Hennesy bottle! Hennessey drinkers know the difference!! • Seaside resturant advertised the incorrect menu. Wven the host statedshe been telling them to change it for months • We were told room service was 24 hours. NOT the case!! Room services stops at 10:30pm. One time they didn't even send the cheese with my nachos. • One night for dinner we decided to visit the Bordeaux for dinner. Once we were seated the waiter took our drink and food orders. About 10 minutes later a host inform us they had to move us to an outside table because we had on shorts. No one ever told us about a dress code PLUS they had already seated and served us!! We went ahead and moved to a table outside however, we had to replace our orders all over again. Then this stray cat kept coming to our table pretty much begging for food. By this point I was so frustrated I just left. The money we spent on this trip we expected top notch service and that wasn't the case. Personally I wouldn't reccomend this resort.…