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The Reserve at Paradisus Punta Cana

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Traveller (4139)
Pool & Beach (878)
Room & Suite (663)
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Overview
  • Excellent78%
  • Very good15%
  • Average5%
  • Poor1%
  • Terrible1%
Travellers talk about
“family concierge”(642 reviews)
“gabi club”(290 reviews)
“ramon ramirez”(203 reviews)
Free Internet
Free Parking
Breakfast included
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5 Star Hotel
All hotel details
Offers from The Reserve at Paradisus Punta Cana
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Reviews (5,796)
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4,067 results
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3,026
680
238
70
53
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All reviewsfamily conciergegabi clubramon ramirezmolekids zonedinner reservationswander roagabi beachthe grilldrinky drinkybedroom master suitevento restaurantconcierge serviceyhi spafamily vacationbubble bathkids pool
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1 - 5 of 4,067 reviews
Reviewed yesterday

We had an amazing time at the Reserve Paradisus Punta Cana. I would especially like to thank our Family Concierge Sandra for being an amazing host. She went the extra mile each day to help us feel right at home. She was amazing to our...More

Thank CMTPetro
Response from Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta CanaResponded today

Dear CMTPetro, Thank you for choosing Paradisus Punta Cana for your recent vacation. First of all we would like to thank you for sharing your comment with us, to know that we actually exceeded your expectations fills us of joy and happiness since it’s our...More

Hotel's Favourite
Reviewed 22 January 2018

We stayed at this resort twice and the second time it was even better. All the staff is very welcoming, generous, helpful, accommodating, and they're always available to help. While everyone at the resort was always there for us to help and assist, we have...More

13  Thank Marcelo K
Response from Paradisus P, Director General at The Reserve at Paradisus Punta CanaResponded 24 January 2018

Dear Marcelo K, Recieve a warm greeting from Punta Cana! We appreciate very much your feedback regarding your stay in our The Reserve at Paradisus Punta Cana; it is always good to know that our guests are meeting their expectations with us. We would also...More

Reviewed yesterday via mobile

We come every years for 21 years this is like our second home Everyone treats us like family it will meet all your needs and wants from check in to check out the rooms are clean and spacious, the food is great quality all the...More

Thank Ladyfish76
Response from Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta CanaResponded yesterday

Dear Ladyfish76, Recieve a warm greeting from Punta cana! We appreciate very much your feedback regarding your stay at The Reserve at Paradisus Punta Cana and also thank you for selecting our resort to spend your holidays. I don’t get tired of saying that our...More

Reviewed yesterday via mobile

I would like to give special thanks to the team at the reserve beach for their sincere service including ramon (I love the way he catches everyone’s attention :) In the morning ) Pedro at the bar. Jairo, Yeraldin, Santo F and Germania for bringing...More

Thank denigon65
Response from Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta CanaResponded yesterday

Dear denigon65, Greetings from The Reserve at Paradisus, Thank you very much for sharing your comment with us and for have chosen us as your holiday destination. I am glad you have enjoyed our beautiful paradise but more importantly the service provided by our staff...More

Reviewed yesterday via mobile

Beach crew was excellent, Santos Frias, Ramone, Juaro and the rest of the crew serving the guests on the beach thank you. Very friendly, attentive and accommodating. All the people at the restaurants, pools, room service, etc. Thank you for the great service, will return.More

Thank Masstraveler11
Response from Paradisus P, Director de Relaciones con Clientes at The Reserve at Paradisus Punta CanaResponded yesterday

Dear Masstraveler11, Greetings from The Reserve at Paradisus, Thank you very much for sharing your comment with us and for have chosen us as your holiday destination. I am glad you have enjoyed our beautiful paradise but more importantly the service provided by our staff...More

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About
Awards & Recognition
Travellers' Choice2018 Winner
GreenLeaders Silver level
Certificate of Excellence
Amenities
Top amenities
Pool
Beachfront
Bar/Lounge
Restaurant
Room Service
Free Internet
Free Parking
Spa
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Children Activities (Kid / Family Friendly)
Room Service
Free Parking
Airport Transportation
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Bar/Lounge
Restaurant
Spa
Fitness Centre with Gym / Workout Room
Casino and Gambling
Hot Tub
Golf Course
Tennis Court
Adult pool
Outdoor pool
Details
Price range
USD 253 - USD 662 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Casino Hotel in Punta Cana
#6 Top resorts Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#14 Romantic Hotel in Punta Cana
#28 Green Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
USD 253 - USD 662 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Casino Hotel in Punta Cana
#6 Top resorts Hotel in Punta Cana
#7 Luxury Hotel in Punta Cana
#7 On the Beach Hotel in Punta Cana
#7 Spa Hotel in Punta Cana
#14 Romantic Hotel in Punta Cana
#28 Green Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (4139)
Pool & Beach (878)
Room & Suite (663)
Dining (338)
Family and Play Areas (76)
Amenities (32)
Business Centre & Event Rooms (9)
Questions & Answers
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Chris M
26 April 2018|
AnswerShow all 2 answers
Response from Robert M | Reviewed this property |
In the Reserve pools they provide GIANT swans on one day of the week for couple of hours.... and small surf skiis on another afternoon... generally they are allowed unless they are "interfering" with the other guests... but... More
0
Votes
alpinerubie
26 April 2018|
Answer
Response from alpinerubie | Reviewed this property |
24 hours later I have received a very cordial email response that they are checking into security and around the property. I don't have any real expectation of recovering the items in this case, but I do appreciate the... More
0
Votes
nic0lemc18
26 April 2018|
AnswerShow all 3 answers
Response from Robert M | Reviewed this property |
Imagine one giant complex... about maybe 1 square km altogether. There are essentially two linked hotels on the site... "Paradisus" and "The Reserve At Paradisus" Each hotel has its own check in and is formed of a... More
0
Votes
Room Tips
"go with Reserve first floor.....Royal Service not worth it although they are closer to the beach"
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"Facing the pool is more quiet than the small road with 24 hours shuttle."
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"reserve section has larger/newer rooms"
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"Upgrade to Family Concierge - its worth it"
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