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Just came back from 8 night vacation from RIO PALACE BAVARO. Where should I start ? It was 4 of us , my husband and our 2 kids ( 2 and 6 years old ) and some other family members , which had the same...More
1 Thank Irina81k
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace BavaroResponded 4 March 2016
We would like to thank you for choosing RIU Hotels and Resorts for your holidays and for taking the time to give us your feedback.
First of all, we are sorry to read that initially you were not given the beds that you...More
Once again we (3 ladies) had a great trip to Riu Palace Bavaro. Hotel staff were very friendly from the reception staff to the cleaners and did everything to make you happy. They work hard and it shows in the cleanliness of the resort. Waiters...More
I came to this resort with my dance school in NYC to attend Salsa convention here.My room was big and beautiful stylish comfortable bed too. I also had a jacuzzi in my room next to my bed. It leaked some water but it was ok...More
We recently stayed at the Rui Bavaro Palace in Punta Cana for five nites. Before we left for our trip,we upgraded to this hotel as it appeared more modern and offered additional dining options , so we paid the additional money for our " 5...More
3 Thank TwoNiks
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Palace BavaroResponded 8 March 2016
Thank you very much for taking the time to give us your feedback. We regret that we failed to live up to your expectations. And would like to apologise for any inconveniences you had to encounter during your stay.
We regret that you...More
We have stayed at many RIU palaces, but this one blew us away! It's not the typical "palace" look and feel that we were used to, which was a pleasant surprise! Everything felt very new, modern and very well taken care of. We are used...More
We're not sure. We in England usually pay this type of upgrade whilst booking our package. We're sure you could ask at resort for an upgrade and pay when upgrading if available. Hope this helps, happy holidays