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The Reserve at Paradisus Palma Real

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6,470 Reviews from our TripAdvisor Community

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There are newer reviews for The Reserve at Paradisus Palma Real
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Showing 4,471: English reviews
Hanover, Pennsylvania
Reviewed 10 August 2016

My family traveled to Punta Cana for the first time in June, 2016. We decided on The Reserve at Paradisus Palma Real because of the more modern décor and size of the suites available. We decided to get the family concierge. I will start by saying that my family and I love to visit tropical locations and have been to...

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Thank tclark62
Reviewed 10 August 2016 via mobile

Our experience at this resort was impeccable.... All the staff here were so friendly and was amazing... Carlos, Gabriel and Jorge always made sure we were comfortable and had everything we needed.... The food was amazing... And clean.... All the kids had a great time...

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Thank Linh H
Reviewed 10 August 2016 via mobile

Lovely grounds, pools, beach...language difference can be an issue though...highly variable help from staff too--tips go a LING way to getting what u want (which is unfortunate at an all inclusive and expensive resort...bring cash too as exchanging $$ adds up in fees...restaurants were very good...Hibachi chef Analguis Molina was especially excellent...our family concierge Alexander was helpful as well

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Thank Dave F
Reviewed 9 August 2016 via mobile

We traveled in total of 27 people and we were taken care of perfectly! Jorge Zorilla and Carlos Rosado took care of everything for us from our transportation to dinner reservations. They're great! There are golf carts and food available all day long. The people here are beautiful and very welcoming. I highly recommend going parasailing, it's breathtaking. This is...

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Thank Nancy V H
Reviewed 9 August 2016 via mobile

This is our 3rd time at The Reserve. It is still nice but we can see the difference from the past two years. Looks like the hotel is being over booked since it seems extremely packed and does not feel reserved like before. Service is good but not outstanding like previous years. I am assuming they want to book, book,...

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Thank Marfernikmark
Reviewed 9 August 2016

We just got back from our annual family vacation, it was the first staying at Paradisus and we will certainly be back! Everyone was so friendly and went above and beyond, especially Domingo in guest services. The resort was very nice and clean, the food was amazing... Everythihg was PERFECT! The rooms were very cool, which was so nice coming...

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Thank Kelly S
Punta Cana
Reviewed 9 August 2016

This is the 3rd year in a row for us at Paradisus Palma Real resort, a testament of how much we enjoy the resort each time. The last 2 times, we stayed at the main hotel which was closer to the beach, this time we stayed at the "The Reserve". In the beginning we didn't really like the fact that...

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1Thank Tope I
Millstone, New Jersey
Reviewed 9 August 2016

When checking into The Reserve we were greeted by someone we thought was a concierge. His name is Dallius. It was 1:30pm and our room would not be ready until 3pm. Dallius showed us to the buffet restaurant for something to eat while our room was being prepared. While we were eating, Dallius scheduled that evenings dinner reservation. We also...

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2Thank nyyanks2
New York
Reviewed 9 August 2016

Just returned with my family (3 teenage kids) after a 10 day stay at the Reserve. Overall, we had a great time and very much enjoyed the resort property, variety and food choices. This resort is a solid 4 star property and not near 5 star (Ritz Carlton, Four Seasons). The Good - massive property, many pools and the Reserve...

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2Thank baszav
Orlando, Florida
Reviewed 8 August 2016 via mobile

Since the moment we arrived, the bartenders were STAND OUT AMAZING! they are not here just to prepare my favorite libation, they make it fun by interracting with us and making the conversation fun! When you get there ask for Enso Luis Rosario, Nestor Guillermo, Miguel Cedano, Francisco Reynoso, and Carlos Pena... these guys will take care of you!

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Thank burntbean

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Breakfast included
  • Beachfront
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Explore The Reserve, our new boutique resort within a resort, designed for those whose stay in a luxury suite is as important as sun, sea and sand. Including three pools and a la carte restaurants, YHI Spa and gym, Swim up Suites with direct access to the pool Family Concierge Suites. Take benefit of your stay at The Reserve and use its facilities and services as well as the ones in Paradisus Palma Real Resort. ... more   less 

Additional Information about The Reserve at Paradisus Palma Real

Address: Playa de Bavaro, Punta Cana 23000, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $402 - $1,348 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Reserve at Paradisus Palma Real 5*
Number of rooms: 190
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Also Known As:
The Reserve At Paradisus Palma Real Hotel Punta Cana
Hotel Style:
#1 Family Hotel in Punta Cana
#2 Casino Hotel in Punta Cana
#3 On the Beach Hotel in Punta Cana
#3 Luxury Hotel in Punta Cana
#3 Romantic Hotel in Punta Cana
#3 Top resorts Hotel in Punta Cana
#3 Spa Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from The Reserve at Paradisus Palma Real staff and other travellers.
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Questions? Get answers from The Reserve at Paradisus Palma Real staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“First floor rooms are the best”
 of 5 bubbles AntonioB140202, 26 Mar 2017 | Read review
“Do not waste your money on a swim out room.”
 of 5 bubbles nibaru, 26 Mar 2017 | Read review
“Every room is nice it's our 2 no time there after paradisus Palma real”
 of 5 bubbles zvezdaz, 23 Mar 2017 | Read review
“The Reserve bathroom lighting could be better. Pillows were too large and hard. When we made the reservations requested 2 full beds, but told that was not an option, ended up with a King Bed and our daughter had to sleep on sofa sleeper. Internet service in rooms was not great, had to go to the lobby.”
 of 5 bubbles stevehI7927FZ, 22 Mar 2017 | Read review
“Rooms at the Reserve are nicer and quieter than at the beach hotel”
 of 5 bubbles H6011EZbarbarab, 20 Mar 2017 | Read review
5 of 5