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Luxury Bahia Principe Esmeralda Don Pablo Collection

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6,510 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Esmeralda Don Pablo Collection
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Showing 3,962: English reviews
Minneapolis MN
Reviewed 12 July 2015 via mobile

I waited about a week to write this to try to be diplomatic, however I have no intentions of returning to Bahia Principe Esmeralda or Punta Cana for that matter. Airport: OMG. No real communication or direction on where to go or what to do. We basically just followed the group like cattle hoping it would lead us in the...

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Helpful?
5Thank HAB418
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We thank you for taking the time of sharing your opinion with others on TripAdvisor which we will take in the highest consideration. It is through communications of this nature that our customers give us an opportunity to assess and evaluate our performance. We regret not having been able to achieve our main objective with you, which is...

San Francisco, California
Reviewed 12 July 2015

The room was okay, but dated..needed some new tile and fixtures. The grounds were beautiful and the pools were pretty nice. But I do think they over-chlorinated the pools a few times, which hurt my kids' eyes after swimming around for an hour. The tots water park was good and the kids liked going back there. I found the staff...

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4Thank magicshaq
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We apologize for any inconveniences you may have experienced. We are really sorry for not being able to fulfill your expectations with our services. Regarding your comments about the quality of our food, we would like to point out that our menus are composed by carefully selected products, and done taking into consideration the diversity of our guests....

Chicago, Illinois
Reviewed 12 July 2015

beach: covered in seaweed, not the nicest. buffett: slow service, food not the best. restaurants: at these there was better service, and the food was better as well. people: this is a huge resort with thousands of people. This can be nice, but seemed like a lot of folks got sick. rooms: very spacious, but certainly not 5-star quality. More...

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Helpful?
5Thank jjmm123
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We are really sorry for not being able to fulfill your expectations with our services. We thank you for taking the time of sharing your opinion with us which we will take in the highest consideration. Kindest regards, Adriana Peguero Bahia Principe Bavaro Resort

Pittsburgh
Reviewed 10 July 2015

Just returned from the Esmeralda.Traveled with family of 6 including 2 teenagers 18 & 19 as well as a toddler. All had a terrific time. Rooms are great. Requested connecting rooms in Villa 90 prior and received it. Can't be closer to the pool and beach. The grounds are beautiful. For our 11 days there never was a problem finding...

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3Thank DavidMitchell97
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, Your recent review motivate us even more to continue providing our valuable guests the most amazing experiences and the most warm service. Our hard working team will feel proud to hear that their effort is so well appreciated. We would be absolutely pleased to have the opportunity to welcome you back. Enjoy an all-inclusive family holiday with Bahia...

Reviewed 10 July 2015 via mobile

I just came back from Bahia principe Esmeralda. Excellence, is just one of the words I could use to describe the property. The staff is very friendly and everything I expected. I have been working for the hotel industry for the last 7 years and that is the reason why I was afraid of the hotel I would choose to...

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3Thank Luis A
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, It is a pleasure for all of us to hear that we were able to meet your expectations, and it is wonderful to know that we were everything you expected. We appreciate to know that our team had provided our guests with the natural warm and hospitality that characterize the Dominican people. All-inclusive luxury hotels on Punta Cana...

Oregon
Reviewed 10 July 2015

In case you only read the first few sentences, yes stay at this resort, yes you will be satisfied! Let's start with the positive. We had a GREAT ROOM! Request room 90213. It is the best building, closest to the beach, pool, and lobby, and had a partial ocean view. It's also on the third floor and was really quiet....

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6Thank Marta P
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We greatly appreciate that you have chosen one of our Resorts as your honeymoon destination. We are glad to find out that our lovely staff contributed in creating you an even better holiday. We apologize for any inconvenience that you experienced with the shuttle service. It’s our sincere hope to have the opportunity to welcome you in the...

Spalding, United Kingdom
Reviewed 9 July 2015

Had a lovely stay at this hotel, although we didn't think some areas was up to standard (corridors carpets stained and not hoovered in two weeks).Beach was a little disappointing due to the seaweed and swimming pools were too warm.Staff at this hotel were excellent always happy to help, butler Jenny was great. Restaurants were clean and food was good...

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Thank Trina840
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, It is wonderful to know that you had a lovely stay at our hotel and for highlighting our friendly staff, who were willing to help anyway they could. Thank you for your comments and looking forward to seeing you soon! Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort

Pittsburgh,Pennsylvania
Reviewed 9 July 2015

We have just returned from our 2nd stay at this resort. Our vacation was from June 26th to July 6th. We chose this resort based on our stay here last year and we were not disappointed. We travel as a group of two families with a few friends. Rooms: We booked the Club Golden rooms based on location. Last year,...

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5Thank Russo9
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Luxury Bahia Principe Esmeralda for your second trip. It is an honor to know that you have had another wonderful extended family trip. Your opinion represents a challenge, an opportunity to improve our services, and maintain the magic that makes our dear customers choose for their holiday destination this paradise...

Central Florida, Florida
Reviewed 8 July 2015

This was our 3rd trip to Punta Cana but our first to Bahia Principe Esmeralda. We were not impressed. I guess we were expecting "luxury" service and it didn't happen. I do want to say we had a good vacation since we spend time together as a family. However, there were a lot of little issues that were making our...

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8Thank Mrs_Kulshyn
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We are really sorry for not being able to fulfill your expectations with our services. We apologize for any inconvenience you may have experienced during your stay with us. Thank you for highlighting our quick service at pool, delicious drinks, beautiful Resort and well-kept grounds. Kind regards, Adriana Peguero Bahia Principe Bavaro Resort

Charlotte, North Carolina
Reviewed 7 July 2015

My family and I stayed at Esmeralda from June 20th thru June 27th. We were a group of 20 people including kids. Our first night there we had a family emergency and needed immediate medical attention. The doctor at the resort helped us a lot and was very friendly and I must thank them very much, especially the ambulance guys,...

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Helpful?
3Thank Marlene C
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, We greatly appreciate that you have chosen our Luxury Bahia Principe Esmeralda as your family holiday destination. It is an honor to know that our entire team working, especially the people that you mentioned, went above and beyond to make your vacation one to remember We are glad you are consider coming back to this Caribbean paradise in...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 

Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $258 - $601 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#25 Top resorts Hotel in Punta Cana
#26 Spa Hotel in Punta Cana
#28 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Esmeralda Don Pablo Collection staff and other travellers.
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Questions? Get answers from Luxury Bahia Principe Esmeralda Don Pablo Collection staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like 3rd floor away from main lobby. but the resort is completely quiet at night between 1030-11 pm.”
Linda_123645, 22 Apr 2017 | Read review
“we went when it was adults only”
kloppy1576, 18 Apr 2017 | Read review
“Ensure you are not bumped to another hotel. Also the rooms in #96 building are close to Esmeralda lobby, buffet, beach etc.”
brianl310, 17 Apr 2017 | Read review
“Building 90 and 91 are overated. All buildings are close to everything. We stayed in building 91.”
tonyg19612017, 16 Apr 2017 | Read review
“3rd floor garden view for quiet.”
cheapskatetom, 15 Apr 2017 | Read review
5 of 5