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Luxury Bahia Principe Esmeralda Don Pablo Collection

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6,413 Reviews from our TripAdvisor Community

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There are newer reviews for Luxury Bahia Principe Esmeralda Don Pablo Collection
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Showing 3,901: English reviews
Reviewed 25 June 2015 via mobile

I registered a tripadvisor account to make this review. Wow, I am glad that I finally escaped from that place. Here we go.. My review from a stay with my SO and other friends: Food - barely edible. We had been warned by a local to avoid greens, seafood, raw foods. Make sure to do this unless you want to...

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Helpful?
4Thank John N
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear John, We would like to extend our most sincere apologies for any inconveniences or difficulties you may have experienced during your stay and for not being able to fulfill your expectations with our services. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort

Reviewed 24 June 2015 via mobile

My Husband and I have been to the DR 6 times 4th time to Bahia Principe & each time gets better and better and I can't wait to come back and bring my family!! To start off The pool Bartenders(closest to the beach) Jaun & Marino are phenomenal they work extremely hard and always made sure we were never empty...

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Helpful?
Thank Stylist8
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear guest, I would like to thank you for taking the time to share your experience, which gives us an opportunity to assess and evaluate our performance. I greatly appreciate that you have chosen for 4 th time our Resort as your holiday destination. As a repeater guest your opinion is very important to us. It is rewarding to know...

Orlando, Florida
Reviewed 23 June 2015

Great hotel with outstanding facilities and customer service. Rooms were clean.. Cleaning service was great and respectful. Food was great. Bars staff and service great. night time activities were outstanding.

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5Thank Luis R
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Luis We greatly appreciate that you have chosen one of our Resorts as your family holiday destination. Thank you for taking the time to post a review of your recent stay at our hotel and for mentioning our amazing staff, great food, outstanding facilities. You are welcome to contact us for your next year visit to paradise! Warmest regards,...

Montreal, Canada
Reviewed 23 June 2015

We stayed at the Bahia Principe Esmeralda from June 14 to June 21 2015. We were a family of 6 travelling, including a toddler of 23 months. I don't know where to begin to describe how horrible our stay was at this resort, from the arrival at the airport to our landing home was just a nightmare. First off, never...

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Helpful?
14Thank SabbyPersi
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear sabby, We apologize for any inconvenience you may have experienced. Please be assured that your observations have been taken in the highest consideration and shared with the General Manager of our Resort to analyze the points you mentioned. Always at your disposal, Adriana Peguero Bahia Principe Bavaro Resort

Reviewed 22 June 2015 via mobile

This luxury hotel is NOT a five star hotel resort. I'm really not a difficult person but let's be honest and admit that they are a 4 start. Here are some items that will help you decide if this location is the right place for you. We went to a wedding there. So the wedding itself was well planned and...

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Helpful?
6Thank Alain S
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Alain, According to your comments that you sent us about your recent stay with us. Allow us inform you that we were investigating in our system about your case, and do not find nothing in relation at this incident. If you have any doubt or question please send us a e-mail at socialmediacoordinatorbppuj@bahia-principe.com and we will assist you. Best...

Reviewed 21 June 2015

My 17-month old got very sick. High fever, vomiting, lethargic...said to be bacterial poisoning...When we called reception for a doctor, they kept on transferring us to dead lines and/or busy lines to the clinic at the Ambar which is supposed to be 24 hrs. They actually came back on the line and told us that doc was having supper and...

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Helpful?
3Thank Helena P
Viancagraciano, customer service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Helena, We sincerely regret all the situations that you have brought to our attention. We would like to inform our guests, that for weeks, our management has put in place a program with additional measures to reinforce the established sanitary procedures, so that we can guarantee the safety and health of food and facilities. We sincerely hope that you...

Murton, null, United Kingdom
Reviewed 21 June 2015

Just arrived back from a fantastic two week holiday which I spent with my husband, daughter, son in law, two grandchildren (5 & 6) and a group of great friends who we met whilst there. We stayed in the Esmeralda in villa 91 and had no complaints at all either with the hotel, the resort, the food, the staff, the...

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Helpful?
3Thank Pam C
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Pam, We greatly appreciate that you have chosen for second time our Luxury Bahia Principe Esmeralda as your family holiday destination. It is a pleasure for all of us to hear that we were able to fulfill your expectations. Thank you for acknowledging the amazing service of our friendly staff, beautiful pool, great hotel, good food and gorgeous beach....

Pisa, Italy
Reviewed 20 June 2015 via mobile

Cleanliness: They have a pretty good cleaning service, meaning they come by twice a day to tidy up the room and change towels which is nice, cleaning itself is a whole different deal, I found soap stains and chips on the floor regularly so I guess its always a "quick clean" nothing through- overall its ok- I would like to...

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7Thank giulybooly
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, Please allow us to reiterate that we are seriously committed to the achievement of our guests' satisfaction, since their opinion is very important to us. This kind of circumstances does not correspond to our everyday reality. Thus, we want to extend our sincerest apologies for this incident has given as a result us not being able to fulfill...

Orlando, Florida
Reviewed 20 June 2015

This hotel is absolutely perfect! Check-in was really fast, I was in my room in less than 5 minutes. Edwin, the young man who checked me in was really helpful, answered all my questions, with a genuine smile. The room is very spacious and modern. The hotel in general is in a great condition, very clean, and the gardens are...

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Helpful?
Thank Lea G
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Lea, It is an honor to know that Luis, Carlos, Maria, Santiago, Francois had provided our guests with the natural warm and hospitality that characterize the Dominican people. They will be delighted to know that they are making a difference in each guest experience. Thank you for your comments and looking forward to welcoming you once again! Warmest regards,...

Ploiesti, Romania
Reviewed 19 June 2015

we spend the family vacation last year and it was amazing, the hotel is very good, the staff friendly, good selection of food, great pool areas and bars.The beach is awsome, they have waiters at the beach so u don t have to leave the chair at all:) i will definitely come back!

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Thank tampitzik
Viancagraciano, Customer Service at Luxury Bahia Principe Esmeralda Don Pablo Collection, responded to this review

Dear Guest, It is a pleasure for all of us to hear that we were able to fulfill your expectations in your visit in our Resort. We would like to cater you once again in any of our Bahia Principe Hotels & Resorts in Dominican Republic, Mexico, Jamaica or Spain. Best regards, Adriana Peguero Bahia Principe Bavaro Resort

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Spa
  • Fitness Centre with Gym / Workout Room
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Babysitting
  • Room Service
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
  • Banquet Room
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Facilities and services 2 Pools Sun terrace 4 Jacuzzis Sun umbrellas and loungers Beach and pool towel service BAHIA SPA (additional charge) Sports facilities: gym, 3 tennis courts, 1 padel tennis court (additional charge), multi-sports court Water activity centre Motorised water sports (additional charge) WiFi access in the lobby (free) and in rooms (additional charge) Entertainment amphitheatre 2 buffet restaurants 3 speciality restaurants 3 Bars 1 Snack- bar Wedding gazebo Punta Blanca Golf Club: 18 hole Punta Blanca Golf Club, designed by Nick Price (additional charge) Pueblo Principe: Shopping and Leisure Mall with local craft stores, live music, shows, stores, bars, karaoke, disco and casino. Rooms, 570 Deluxe Junior Suite Room facilities: King size bed or two full size beds Air conditioning Ceiling fan Sitting area with sofa Terrace Fully-equipped bathroom with hydromassage bath tub and separate shower, hair dryer and magnifying mirror Bathrobe and slippers VIP amenities Radio-alarm clock Flat screen satellite TV Coffee-making facilities Ironing set Pillow menu Umbrella 24 hour room service Minibar WiFi Other services Medical service (additional charge) Pharmacy (additional charge) Specialised service for organising weddings, incentive trips, events and anniversaries Personalised menus (for celiacs, diabetics, etc.) Available on request ... more   less 

Additional Information about Luxury Bahia Principe Esmeralda Don Pablo Collection

Address: Crta. Arena Gorda - Macao, Punta Cana, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $252 - $598 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Luxury Bahia Principe Esmeralda Don Pablo Collection 4*
Number of rooms: 570
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Also Known As:
Gran Bahia Principe Esmeralda Hotel Punta Cana
Hotel Style:
#4 Romantic Hotel in Punta Cana
#7 Family Hotel in Punta Cana
#26 Top resorts Hotel in Punta Cana
#27 Spa Hotel in Punta Cana
#30 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Luxury Bahia Principe Esmeralda Don Pablo Collection staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our room is not listed as ocean view but we could see,smell and hear it. Fantastic.”
 of 5 bubbles heidia358, 24 Mar 2017 | Read review
“probably advise ground floor, tho we had a great pool and garden view from second floor . No lift”
 of 5 bubbles nickw331, 23 Mar 2017 | Read review
“either building 90 or 91”
 of 5 bubbles CAH30, 22 Mar 2017 | Read review
“Higher floor will be less noisy as less guests pass through that area. Hallways are noisy”
 of 5 bubbles S2044PDaudreyd, 19 Mar 2017 | Read review
“ask for top floor with pool view unless you have trouble with stairs”
 of 5 bubbles ColleenR648, 19 Mar 2017 | Read review
5 of 5