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Sanctuary Cap Cana by AlSol

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Sanctuary Cap Cana by AlSol
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4,383 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Cap Cana by AlSol
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Showing 3,820: English reviews
Chicago, Illinois
Reviewed 3 April 2016

My husband and I took a five day trip to Punta Cana to take a break from parenting our 9 month old baby. We really enjoyed ourselves and got some much needed rest. I read wonderful reviews of this property on TripAdvisor, which made us choose to stay at the Sanctuary Cap Cana by Al Sol. The staff were very...

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Helpful?
1Thank J House Greenwi... H
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear J House Greenwi, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays and for sharing your experience on TripAdvisor. I feel very proud of my team whose dedication and excellent service makes your holidays memorable and I will congratulate our entertainers who contributed to make you feel at home. At Sanctuary Cap Cana by Alsol...

Reviewed 2 April 2016

My wife and I stayed for 5 nights to celebrate my 30th birthday. Food - 5 stars The food was incredible. There were 5 different restaurants; Italian, Asian, Steakhouse, seafood, and a buffet open only for lunch and breakfast. Make sure to pack some pants and closed toed shoes. We didn't know about this and I think that was the...

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2Thank cheesewitbacon
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear chessewitbacon, Thank you for sharing your experience with the TripAdvisor travelers and for choosing our hotel for your holidays. I am very glad to read that you enjoyed your vacation at our hotel and I truly appreciate for you kind remarks and recognition of the efforts of our staff to meet your needs especially in our Kitchen. At Sanctuary...

Houston, Texas
Reviewed 1 April 2016

To be honest, I was a bit skeptical about The Sanctuary based on some reviews but OH MY they proved them wrong! EVERYONE is so happy to help you around here!!! YES, for the customers that are used to the "I WANT IT KNOW ATTITUDE" Chill a bit ok? You are on an island, which means the culture is a...

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1Thank vanytrop
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear vanytrop, Thank you for having left your wedding celebration in our hands at Sanctuary Cap Cana by Alsol and for your review on TripAdvisor. Congratulations once again we wish you well. I am very thrilled to acknowledge that your wedding celebration and the whole experience was enjoyable due to the friendliness and excellent service of our staff, in especial...

Toronto, Canada
Reviewed 1 April 2016

My husband & I just got back from this beautiful resort after a nice one week stay. The overall experience was very good with some room for improvement. Ground (5 stars): beautiful setting & very well maintained. The ground & landscape are beautiful & very clean. Room (5 stars): loved my room despite it was considered only ocean view &...

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3Thank Sunseeker814
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear sunseeker814, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and also for taking the time to write a review about your recent experience. I feel much honored to hear that you enjoyed from a nice experience at Sanctuary Cap Cana by Alsol because of the friendliness of our staff, the size of our hotel and...

Reviewed 1 April 2016 via mobile

Well worth the cost of admission. My wife and I enjoyed our getaway to DR by staying here at Sanctuary Cap Cana. The food is top notch if you enjoy Hispanic/Caribbean home style meals. Of course they have your American style steakhouse, Italian and Asian. The staff is beautifully generous and greeting and I can tell we will be coming...

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Helpful?
Thank Russell M
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Russell M, Thank you for writing a review on TripAdvisor about your experience at Sanctuary Cap Cana by Alsol and for choosing our hotel for your holidays. I feel very pleased to acknowledge that our beautiful premises, varied gastronomy and the excellent service of our staff have ensured you memorable stay and left you with the desire to come...

Apple Valley, Minnesota
Reviewed 1 April 2016

Great place for a vacation! Great staff, extremely friendly and accommodating, Jose Ferrand was awesome! The grounds were clean and well kept! Great food at all the restaurants! The spa was great, very relaxing and professional!

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Helpful?
Thank Mairead G
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear MaireadG, Thank you for choosing Sanctuary Cap Cana by Alsol for your holiday and for posting a review on TripAdvisor. I am very pleased to acknowledge your positive valuation about our beautiful premises and the service provided by our staff, among them your butler Jose Ferrand whose service and friendliness left you such a nice memories. At Sanctuary Cap...

Pittsburgh, Pennsylvania
Reviewed 31 March 2016

We enjoyed a one week stay with our two college-age daughters on spring break in mid-March. We had booked two oceanfront Monarch Villas and were upgraded to a two-bedroom Royalty Villa upon arrival. This spectacular ocean front villa had 2.5 baths, a glass enclosed living room, a covered outdoor dining area, four chaise lounges and a small private pool. The...

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Thank Pappa2013
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Pappa2013, Thank you for having chosen Sanctuary Cap Cana by Alsol for your family vacation and for posting a review about your experience. I am very glad to acknowledge that our friendly staff and beautiful premises ensured you and your entire family a relaxing holiday as you were looking for. At Sanctuary Cap Cana by Alsol we want to...

Memphis, Tennessee
Reviewed 31 March 2016

My husband and I stayed 5 nights at Sanctuary Cap Cana earlier this month and had the best experience. We stayed in a Junior Ocean Suite which was perfect for our needs - spacious, lovely view, comfortable bed, large bathroom. As most people have noted, the staff is so attentive and friendly - everyone from the hostesses (Conan), grounds crew,...

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4Thank mgewalters1125
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear mgewalters1125, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for the time you took to post a review about your stay. I am very satisfied to read that the excellent service and friendliness of our staff, along with our beautiful hotel grounds and our international cuisine met your expectations and ensured you and your...

Long Island City, New York
Reviewed 30 March 2016

The grounds were beautiful and the staff was amazing. The food was ok but the including alcohol wasn't that good and we often upgraded to a better wine at dinner. Both of our rooms smelled of mildew and there was quite a few toxic Aspergillus mold colonies in our shower. House keeping didn't always replace all towels or refill toiletries....

Review collected in partnership with Amoma.com
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4Thank travelingtraveler554
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear travelingtraveler554, Thank you for taking time to share your experience with the TripAdvisor community and for choosing our hotel for your holidays. On the one hand, I am very happy to read your positive lines about our beautiful grounds and the service provided by our staff. At Sanctuary Cap Cana it is our pleasure to service our guest with...

Baltimore, Maryland
Reviewed 30 March 2016

Cesar,Cesar,Cesar...we cannot say thank you enough,you treated us like absolute royalty, when you get there ask for him. Conan, was everywhere working hard to make sure guests had the best dining experience, she was amazing. Luis is an amazing help on the property he made sure we knew all the activities and where to find everything...We had a beautiful time.

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1Thank Tia H
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear Tia H, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for writing a comment on TripAdvisor about your experience. I truly appreciate your appraisal of the service provided by our staff especially by Cesar, Conan and Luis whose dedication made your holidays unforgettable. Thank you for you kind remarks and recognition of efforts to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $535 - $882 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#10 Spa Hotel in Punta Cana
#11 On the Beach Hotel in Punta Cana
#12 Luxury Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“best views”
 of 5 bubbles 870broganc, 24 Mar 2017 | Read review
“Castle rooms are not centrally located compared to the beach walkout rooms and villas”
 of 5 bubbles travelerK7674XM, 22 Mar 2017 | Read review
“make sure you have an ocean view room, The junior suites seem to be the best, great space, and literally in the middle of everything.”
 of 5 bubbles segreen2016, 21 Mar 2017 | Read review
“Castle Honeymoon rooms are very Private and perfect to relax at.”
 of 5 bubbles pingpongladyont, 21 Mar 2017 | Read review
“Check out the villas”
 of 5 bubbles billcG9701NK, 19 Mar 2017 | Read review
5 of 5