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Sanctuary Cap Cana by AlSol

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4,428 Reviews from our TripAdvisor Community

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There are newer reviews for Sanctuary Cap Cana by AlSol
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Showing 3,862: English reviews
Reviewed 5 February 2016

We just got back from spending 10 totally relaxing days at this resort. Our room in the Castle was wonderful with a terrific ocean view. Our housekeeper, Griseida, did an excellent job! She went above and beyond our expectations. Henri, our butler, was very attentive and professional. His smile set the tone for our stay. Jaslierys "JT" always had a...

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Helpful?
Thank Holly G
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear HollyG, Thank you for having chosen Sanctuary Cap Cana by Alsol for your holidays and for your motivating publication on TripAdvisor. At Sanctuary Cap Cana by Alsol our passion is to deliver the best experience to our guests so they feel at home during their stay. I feel very proud of my team (especially all those mentioned in your...

NJ
Reviewed 4 February 2016

I traveled to Sanctuary for the long New Year's weekend. My friend had been here in with some friends and recommended it highly to me. Wow! She was right. The place really lives up to its name. It WAS a sanctuary. We arrived to friendly faces and smiles at the door. They quickly asked if we wanted some champagne. Yes,...

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2Thank njtraveller4
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear njtraveller4, Thank you for having chosen Sanctuary Cap Cana by Alsol for New Year’s Eve and for your publication on TripAdvisor. I am very pleased to acknowledge that your expectations based on the recommendations from your friends were met and you enjoyed from a memorable holidays as your friends did. We thank you for your positive words referring the...

Longmeadow, Massachusetts, United States
Reviewed 4 February 2016

This is my second visit to this amazing resort, we were warmly greeted by Saul and Santos and taken right away to our room, this time we stayed at the Premium Beach Front Suite and it was AMAZING! This resort is one of the most beautiful resorts I have ever stayed at and I travel all over the world. The...

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3Thank Astri S
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear AstridS, Thank you for sharing your second experience at Sanctuary Cap Cana by Alsol with the travellers on TripAdvisor. I feel very proud of my team when I read that you second stay at our hotel was memorable in the most positive way due to the friendliness and customer service of our staff that made you and your friends...

North Massapequa, New York
Reviewed 4 February 2016

We had a great time at this resort. The staff was so friendly and would do anything to a make sure you were happy & well taken care of. Conan was such an amazing hostess. She was always smiling and so welcoming. The entertainment was great. Always went above & beyond to make everyone have a good time. Martin Lawrence,...

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Thank Liz D
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear LizD, Thank you for having shared your experience on TripAdvisor and for having chosen Sanctuary Cap Cana by Alsol for your anniversary celebration. I am very happy to read that our friendly staff (among them Conan and the entertainers) made you and your husband enjoy from an unforgettable experience during such as especial occasion in your lives. I will...

Reviewed 3 February 2016

We were here the first week of August 2015, resort was absolutely beautiful, staff was wonderful, food was much better than your average all inclusive resort. They were still having a seaweed problem when we were there but it did not hinder our enjoyment at all and they worked extremely hard to remove it from the beach everyday. We plan...

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1Thank Lizzy D
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear LizzyD, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for your motivating comment on TripAdvisor. I am very thrilled to read that my entire team made your holidays unforgettable back on August 2015 despite the issues related to the seaweed we were facing during that period. Our goal at Sanctuary Cap Cana by Alsol...

Dallas, Texas
Reviewed 2 February 2016

We visited this Hotel last month and the place is amazing!!!!! We stayed in a Honeymoon Suite with a private pool. The room was amazing, large, clean and the views INCREDIBLE. I can honestly say that the accommodations are 5 star. We have pretty hectic lives back in Dallas so we are never looking for a party when going on...

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5Thank garry g
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear GarryG, Thank you for choosing Sanctuary Cap Cana by Alsol and for taking time to write a review about your experience on Tripadvisor. I am very happy to acknowledge that our Honeymoon suite with private pool, the personalized service of a butler, our international gastronomy and the beauty of our grounds exceeded your expectations and guaranteed you an unforgettable...

Orillia, Canada
Reviewed 2 February 2016

Once we arrived we were blown away by the beauty of this resort, an incredible first impression. We were a little put off the by the front desk clerk name "Juan" seemed very friendly until we asked to see a different room and possibly pay for an upgrade, at which point he became to be what seemed irritated and inconvenienced...

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3Thank Jason T
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear JasonT, Thank you for having chosen Sanctuary Cap Cana by Alsol to celebrate your engagement and for sharing your experience on TripAdvisor. I feel very proud when I read that my colleagues (especially Francisco and his team at the Bar and Restaurants) made you feel at home and enjoy a relaxing holiday despite the inconveniences upon the check in...

Columbus, Ohio
Reviewed 2 February 2016

We had a great honeymoon at Sanctuary Cap Cana. Here's a few things we'd like to pass along: ROOM: The honeymoon suite was fabulous and we highly recommend it. Bathroom was huge and we used both the shower and bathtub (not a jacuzzi) during our stay. The view was incredible; oceanfront is no lie. We used the private pool every...

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2Thank travlnewb
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear travlnewb, Thank you for your review on TripAdvisor and for having chosen Sanctuary Cap Cana by Alsol for your honeymoon. Congratulations again for your wedding and we wish you well. I truly appreciate your nice lines referring the beauty and calm of our grounds, our international cuisine and the service provided by our friendly staff that made this especial...

Reviewed 1 February 2016 via mobile

This place is unbelievable. I have enjoyed every moment from the check in reception, the exquisite rooms, fabulous event dining, the pool and mostly the staff that have treated us like friends. Our event staff is so fun and entertaining. The maid service in 3002 was fantastic. Specifically Mr. Blue, JC, Menor, Bernardo, Kasey were all THE BEST!

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Thank Leah T
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear LeahT, Thank you for sharing your experience at Sanctuary Cap Cana by Alsol while attending a conference with the TripAdvisor travelers. I feel very proud of my team that guaranteed you an unforgettable and relaxing stay especially on the special dinner our cooks prepared for your group and I will congratulate our staff members who made a difference during...

Reviewed 1 February 2016 via mobile

We got stuck at the airport on our flight back and got to stay at another all-inclusive resort. Let's just say it made us really miss Sanctuary. The other resort wasn't adult only, it was so big you needed a tram to get around and the quality of service and the rooms were much less. Not only is Sanctuary gorgeous...

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2Thank Diana L
Kawana P, General Manager at Sanctuary Cap Cana by AlSol, responded to this review

Dear DianaL, Thank you for choosing Sanctuary Cap Cana by Alsol for your holidays and for the time you took to post a review on TripAdvisor. I feel very pleased to read that our beautiful hotel along with our international cuisine and the friendliness of our staff exceeded your expectations and made you live an unforgettable vacation. At Sanctuary Cap...

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Amenities

Highlights
  • Pool
  • Free Internet
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Its inspired design combines the charm of a Spanish colonial village with the laid-back sensuality of the Caribbean and the stylish sophistication of streamlined, modern design accents. Bougainvillea-lined pathways lead guests through the resort grounds to 176 expansive, private suites housed in replicas of a tower, colonial buildings and fortress. Within the resort are 5 exceptional restaurants, 5 bars, an elegant casino, a half-mile private beach with sugar-white sand, and meeting space for up to 500 guests, while just minutes away lie all the world-class recreational appeals of Cap Cana. ... more   less 

Additional Information about Sanctuary Cap Cana by AlSol

Address: Boulevard Zona Hotelera, Playa Juanillo, Punta Cana 0809, Dominican Republic
Region: Caribbean > Dominican Republic > La Altagracia Province > Punta Cana
Price Range: $462 - $857 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sanctuary Cap Cana by AlSol 5*
Number of rooms: 174
Reservation Options:
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Also Known As:
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Hotel Style:
#4 Family Hotel in Punta Cana
#13 Romantic Hotel in Punta Cana
#37 Spa Hotel in Punta Cana
#38 On the Beach Hotel in Punta Cana
#38 Luxury Hotel in Punta Cana
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Questions & Answers

Here's what travellers have asked, with answers from Sanctuary Cap Cana by AlSol staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Everything was great with our room. The room was kept clean and fresh linens and supplies were supplied each day.”
gerardjs2015, 24 Apr 2017 | Read review
“Rooms on the beach are private and very convenient. Well worth the extra money.”
jeffsH7465VJ, 19 Apr 2017 | Read review
“More modern rooms in the Castle section, more traditional rooms in the Colonial section. Older rooms have noisier Aircon.”
stuart244, 19 Apr 2017 | Read review
“There is a variant of different rooms, we would choose the beach front villas - there are other villas without access to the beach/sea”
kalesco, 18 Apr 2017 | Read review
“Villas are secluded and large. Far side of the castle gets noise from public beach. Swim outs are very secluded (most of castle rooms are).”
PSU98, 17 Apr 2017 | Read review
5 of 5