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Sanctuary Cap Cana by Playa Hotels & Resorts

4,997 reviews
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Traveller (7106)
Room & Suite (1502)
Pool & Beach (1425)
Overview
  • Excellent73%
  • Very good18%
  • Average6%
  • Poor2%
  • Terrible1%
Travellers talk about
“blue marlin”(938 reviews)
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Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
5.0 Star Hotel
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Rooms
29 Jan.30 Jan.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,997)Write a Review
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3,078
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1,001 - 1,005 of 4,398 reviews
Reviewed 11 October 2016 via mobile

Great trip with friends. Very nice golf nearby and onsite spa. Overall service was great. Thought all food was above average. Service at the pool bar and especially at the grille next to beach and pool was fantastic. Chef at beachside grille made great fried...More

Thank Alex R
Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 14 October 2016

Dear Alex R, Taiguey!! Thank you for taking the time to share your Girls Trip Experience on tripadvisor! I was delighted that you’ve enjoyed all the details we take pride in offering our guests. As are our regular practice, we’ve been happy to share your...More

Reviewed 11 October 2016

From the moment we arrived (I recommend Dominican Plus airport transportation), my wife and I were treated like royalty. Cesar, the front door concierge took our luggage and saw to it that it was delivered to our room. Inside the main lobby we were greeted...More

3  Thank abogado2015
Response from Kawana P, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 12 October 2016

Dear abogado2015, Taiguey!! First and foremost allow me to thank you very much for choosing Sanctuary Cap Cana as host to your holidays. It is an honor to read such kind review that highlights every aspect of our Resort such as the variety of quality...More

Reviewed 11 October 2016 via mobile

This place is absolutely phenomenal. The people are some of the friendliest I've met and they will do anything to help you. The resort is huge and there's so much to do, you will never be bored. I highly recommend going there, it's worth every...More

1  Thank Simone T
Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 11 October 2016

Dear Simone T, Taiguey!! Exceeding the expectations of our guests and offer truly exceptional experiences is our main goal. We know that in order to achieve this it is necessary to provide an outstanding service and attitude; therefore I am proud to hear that our...More

Reviewed 11 October 2016

We checked into the Sanctuary The afternoon of Saturday, October 8th and were met by Daisy, who was as sweet as could be. After giving us an overview of the resort, which is absolutely stunning, we met our butler, JT. JT is so friendly, always...More

3  Thank estewart812016
Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 11 October 2016

Dear estewart812016, Taiguey!! On behalf of the staff and Management of our resort we would like to thank you for taking the time to post a review of your experience with us. It was a pleasure being your hosts during your recent gateway to the...More

Reviewed 10 October 2016 via mobile

Perfect resort for a relaxing couples retreat. Never saw more than 30 people at any time. Feel as though you are the only ones being catered to. Conan and Michael were the stars during our trip, but all really make you feel welcome into "their...More

Thank dragonflymaster
Response from AlSolResortsCapCana, General Manager at Sanctuary Cap Cana by Playa Hotels & ResortsResponded 11 October 2016

Dear Mr. dragonflymaster, We appreciate you have taken the time to share your kind words about your recent visit to Sanctuary Cap Cana. Our hotel is located in a privileged area and we are very fortunate that the passage of Hurricane Matthew didn't affect our...More

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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Room Service
Bar/Lounge
Spa
Hotel Amenities
Free Parking
Room Service
Business Centre with Internet Access
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
USD 373 - USD 822 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#27 Spa Hotel in Punta Cana
#28 On the Beach Hotel in Punta Cana
#29 Luxury Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
USD 373 - USD 822 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#13 Romantic Hotel in Punta Cana
#27 Spa Hotel in Punta Cana
#28 On the Beach Hotel in Punta Cana
#29 Luxury Hotel in Punta Cana
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (7106)
Room & Suite (1502)
Pool & Beach (1425)
Dining (613)
Hotel & Grounds (3896)
Bathroom (83)
Family and Play Areas (26)
Business Centre & Event Rooms (10)
Questions & Answers
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thebrigans
17 January 2018|
Answer
Response from flipflop_man | Reviewed this property |
Hi, this is nothing to worry about at all.You must remember that not all guests staying at SCC are sting on an AI basis and as such all guests are giving a bill to sign and those would staying on an AI basis will have no... More
1
Vote
Niki M
17 January 2018|
Answer
Response from Kawana P | Property representative |
Dear Niki, Greetings, Upon arrival you are able to schedule tours and excursions with the external company Triple Tree, they have a desk by the main lobby. however you can choose the tour agency of your preference to... More
1
Vote
debandkaren13
17 January 2018|
Answer
Response from flipflop_man | Reviewed this property |
I have never seen them on their website so I have just sent you a PM with the e_mail for someone at the resort who will happily send them to you Have a great trip
1
Vote
Room Tips
"Check for excursions to Saona for beach time."
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"ask for your preference"
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"Villa are well worth it although it appears that all of the rooms have nice views of the ocean."
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"The castle part of the hotel is quieter."
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