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ClubHotel Riu Bachata

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4,853 Reviews from our TripAdvisor Community

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There are newer reviews for ClubHotel Riu Bachata
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Showing 4,310: English reviews
Reviewed 6 days ago NEW

I don't know where the start.....This was the worse holiday I've ever had! We were bitten loads, originally I thought it was mosquitos but most evenings I was covered so I agree with what someone else has stated that it must be bed bugs. The rooms were ok but basic, although I found cockroaches on average every other day. The...

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Helpful?
4Thank MrsDarwent
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bachata, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We regret that your stay at our hotel did not fulfill your conception in general. Our policy is to make every attempt to please and keep our guests content. Due to the warm weather and the location of our resort, which is...

Toronto, Canada
Reviewed 1 week ago NEW

DO NOT GO HERE! seems like the workers are not getting paid enough so they are robbing everyone. I overheard someone report a robbery when we checked in but did not make much of it.When we reported our robbery the staff was not surprised at all and there was 4 robberies that same day! Seems like robbery is a common...

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4Thank SSarvara
Toronto, Canada
Reviewed 1 week ago

This was the first time our family travelled to Dominican Republic and we were all very excited for our winter vacation. We have travelled before to the tropics and the Riu hotel chain has been very good. Well, that all changed for us on this trip. What a disappointment for all 4 of us. First...the food was so boring and...

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Helpful?
2Thank stayhomemom10
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bachata, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us...

Maribor, Slovenia
Reviewed 1 week ago

English text is down. Hotel ni nič posebnega. Njegova posebnost je to, da je povezan še z dvema hoteloma in zaradi tega gre za zelo dolg kompleks. Ker se lahko gibaš po vseh treh hotelih, tudi kosilo in zajtrk lahko vzameš v katerem koli od teh treh hotelov, kakor tudi pijačo. Vsak hotel ima svoje dnevne animacije ( plesne, športne,...

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Helpful?
2Thank si-brane
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bachata, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us...

Stockholm, Sweden
Reviewed 1 week ago via mobile

First of all, the standard (pool area and rooms) is good (4+) although the service in the bars and in the buffet restaurant isn't! The food is rather tasteless and the New Year's "Gala dinner" was a total fiasco (the lobster was uneatble and the second seaters didn't even get to stay after 10 PM. On New Years Eve!???). The...

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Helpful?
3Thank Fretel
RiuHotelsandResorts, ClubHotel Riu Bachata at ClubHotel Riu Bachata, responded to this review

Dear guest, Many thanks for taking the time to give us such honest and detailed feedback. We can assure you that we treat guest comments very seriously and take decisive actions to correct any shortcomings. It is only through feedback like yours that we can monitor our levels and standards of service. We hope you will choose to visit us...

Liverpool
Reviewed 1 week ago

What is there to say but don't go there, what a total waste of money. Not at all what it states in brochures. Staff are very rude and rats running around. Birds flying in and out of restaurant leaving their mess on tables and chairs.

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Helpful?
12Thank Janet F
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bachata, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

Reviewed 1 week ago

We found the holiday very relaxing and enjoyable.The Rooms and all other staff, the entertainment people were hilariou,but could be serious when they had to be. The staff are always cleaning somewhere. Unfortunately I will probably not return as I lost my husband just before Xmas and don't think I have the courage to come on my own too many...

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Helpful?
10Thank Elizabeth H
Swansea, United Kingdom
Reviewed 1 week ago

myself and my husband stayed here for 2 weeks at the end of November 2016, for our 25th wedding anniversary, the room we had was 722 which was the second block down from the main entertainment area, it was a second floor room with a huge 6ft bed which was really comfortable, the room had a fan and air conditioning...

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4Thank doglips26
Muskoka District, Canada
Reviewed 1 week ago

We visited over New Years on a family vacation. All adults over 20, 13 in total. Few had been previously to this resort about 2 years ago but sadly 2 years can make a difference. I was hesitant to go here as I prefer higher end resorts such as Dreams or Sandal's and believe in "you get what you pay...

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Helpful?
4Thank MuskokaVal
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bachata, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

St. John's, Canada
Reviewed 1 week ago

The Riu Bachata does have potential to be a nice resort but right now would only rate a 3 star and that is being generous. This was my 11th all inclusive resort, plus I have taken 2 cruises and love to travel. The check-in was ok no real problems. We are a family of 4, the rooms can only accommodate...

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Helpful?
2Thank blpd
RiuHotelsandResorts, Online Reputation Manager at ClubHotel Riu Bachata, responded to this review

Dear guest, Thank you for taking the time to give us your feedback and for expressing your concerns. We are committed to provide excellent quality of our products and services to our guests. We regret to read that you have left our hotel with an opposite idea in your mind. We appreciate our guests’ comments since they help us improve...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Casino and Gambling
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
* Located on the beach in Maimon Bay * Complimentary sun loungers on the beach * Inside the Riu Resort, along with ClubHotels Riu Merengue and Riu Mambo * Main building plus 1 and 2-story bungalows * Surrounded by 50,000 m2 of tropical gardens * 9 km / 5.5 miles from Puerto Plata * 25 m / 81 ft. from Caribbean Street * 25 km / 15.5 miles from Puerto Plata Intl. Airport * 500 m / 1650 ft. from a bus stop * Credit cards accepted: Visa, MasterCard, Amex, Diners ... more   less 

Additional Information about ClubHotel Riu Bachata

Address: Bahia de Maimon, Puerto Plata 57000, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range: $168 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — ClubHotel Riu Bachata 3.5*
Number of rooms: 610
Reservation Options:
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Also Known As:
Riu Bachata Puerto Plata
Clubhotel Riu Bachata Hotel
Clubhotel Riu Bachata Puerto Plata
Riu Bachata Dominican Republic
Riu Puerto Plata
Bachata Riu
Club Hotel Riu Bachata
Hotel Style:
#4 Spa Hotel in Puerto Plata
#5 Romantic Hotel in Puerto Plata
#8 Family Hotel in Puerto Plata
#9 Top resorts Hotel in Puerto Plata
#10 On the Beach Hotel in Puerto Plata
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Questions & Answers

Here's what travellers have asked, with answers from ClubHotel Riu Bachata staff and other travellers.
743 questions
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over a year ago

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Questions? Get answers from ClubHotel Riu Bachata staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“near the tennis court”
 of 5 bubbles downtimeforfour, 10 Jan 2017 | Read review
“Get the buildings closer to the pools and stay on 2nd or 3rd floor.”
 of 5 bubbles SSarvara, 9 Jan 2017 | Read review
“Look somewhere else”
 of 5 bubbles 343janetf, 7 Jan 2017 | Read review
“Some rooms are upstairs,which I didn't see as I am disabled but rooms were very clean. This is a very Lovell hotel.”
 of 5 bubbles elizabethhC1091QH, 5 Jan 2017 | Read review
“we had room 722 which was good block 8 is the closest to everything though.”
 of 5 bubbles doglips26, 5 Jan 2017 | Read review
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