Senator Puerto Plata Spa Resort
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Senator Puerto Plata Spa Resort
Carretera Navarrete, Puerto Plata 57000 Dominican Republic
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Avg. AU$1,050 /night, 2/19 - 2/20
AU$1,050
per night
AU$795
per night
AU$539
per night
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About
#4 of 15 all-inclusives in Puerto Plata
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Harbour View
Great View
Languages Spoken
English, French, Spanish, German and 1 more
Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Beach
Diving
Children Activities (Kid / Family Friendly)
Parking
Wifi
Yoga classes
Fitness classes
Personal trainer
Pool / beach towels
Pool with view
Outdoor pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary welcome drink
Outdoor dining area
Snack bar
Special diet menus
Swimup bar
Poolside bar
Snorkelling
Aerobics
Darts
Entertainment staff
Evening entertainment
Fishing
Nightclub / DJ
Kids club
Kids pool
Highchairs available
Free airport transportation
Airport transportation
Spa
Couples massage
Facial treatments
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
First aid kit
Infirmary
24-hour front desk
Laundry service
Ironing service
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Private beach
Coffee / tea maker
Cable / satellite TV
Extra long beds
Walk-in shower
Housekeeping
Private balcony
Safe
Seating area
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Iron
Laptop safe
Tile / marble floor
Wake-up service / alarm clock
Minibar
Flatscreen TV
Radio
iPod docking station
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Mountain view
Ocean view
Location
Carretera Navarrete, Puerto Plata 57000 Dominican Republic
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 54 out of 100
54
83 Restaurants
within 10 kilometers
Reviews
4.5
2,990 reviews
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Reviews summary
This summary was created by AI, based on recent reviews.
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Senator Puerto Plata Spa Resort offers a stay that has received mixed feedback from its guests. While the resort's grounds generally boast cleanliness and its location earns praise, travelers have encountered various maintenance issues in rooms, including problems with hot water, air conditioning, and overall room cleanliness. While the staff can be friendly, service inconsistencies and pressure for timeshare presentations frustrate some guests.
Despite the vibrant entertainment options, the resort's atmosphere is compromised by outdated elements and limited nightlife. Furthermore, guests have expressed concerns over hidden costs, questionable value for money, and the annoyance of persistent VIP membership sales pitches.
Location
Inconvenient
Atmosphere
Lively
Rooms
Neglected
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Underwhelming
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Detailed Reviews



Spent 12 days at Senator with husband and friends, I’ll rate it 4*
Rooms: Regular size, daily housekeeping, towels changed daily, bottled water daily (Junior suite has no alcohol in the fridge).
I was a little concerned before arriving bc saw many reviews stating the hot water problem, our room was on the main floor so we had no problems with hot water however ppl that was on higher floors unfortunately they had that problem.
Food: Good, tasty, many option to choose from (there was alternative milk variety at breakfast), there was always fresh fruit. Restaurants we went to the Japanese (so so in my opinion) and Steak House (very good).
Workers: In general workers in the DR aren’t the most friendly, this was our 4th time in DR (different locations and resorts) and we saw no difference regarding the employees however there are exceptions and I would like to THANK Nuñez, Juanita, Alejandro and Juan Pablo at the buffet they always had a smile on their faces and did their best to make us happy.
Landscaping: Beautiful and well maintained, always clean.
Pool: I’m not a pool fan but pool was ok.
Beach: I have seen better, too much shade in my opinion and lack of beach chairs, we had to be by the beach no later than 7:30AM to reserve our chairs otherwise we had to place our towels on the sand. There is no beach bar however pool bar is not far but no beach bar! No washrooms near the beach or pool, if you need to go in some cases your room may be closer otherwise you’ll have to go near the lobby (Sports bar) or at the “little avenue” however the last one always had issues with water. Washrooms were kept clean all the time. Good thing about the beach and much different from other DR locations (Punta Cana specially) there was NO VENDORS bothering you all the time, you’ll see the “braids” lady few times passing by but you say NO thanks and that is it.
Drinks: The usual as at any other resort. No shortness, they always had everything to make your drinks.
If you would like to walk you can do so or on the beach or by the street (inside the resort) that gives you access to Playa Bachata resort and you can use their amenities since Senator bracelet allows you to use the other two resorts amenities however it’s a 3.5* (I would say 3*) but I found one employee at the Bachata bar much more helpful than the others at Senator (doesn’t matter if you tip them or not). Gym was quite busy and had reasonable equipment.
New Year’s Eve: Not well organized and food wasn’t much different from the other days (I have been in Cuba for 2 times in New Year’s and food was better).
Lobby area: Lack of tables and chairs.
Overall we liked, we had a good time! We normally do not repeat resorts since we like to see something new, however if I had to go again I will.
Rooms: Regular size, daily housekeeping, towels changed daily, bottled water daily (Junior suite has no alcohol in the fridge).
I was a little concerned before arriving bc saw many reviews stating the hot water problem, our room was on the main floor so we had no problems with hot water however ppl that was on higher floors unfortunately they had that problem.
Food: Good, tasty, many option to choose from (there was alternative milk variety at breakfast), there was always fresh fruit. Restaurants we went to the Japanese (so so in my opinion) and Steak House (very good).
Workers: In general workers in the DR aren’t the most friendly, this was our 4th time in DR (different locations and resorts) and we saw no difference regarding the employees however there are exceptions and I would like to THANK Nuñez, Juanita, Alejandro and Juan Pablo at the buffet they always had a smile on their faces and did their best to make us happy.
Landscaping: Beautiful and well maintained, always clean.
Pool: I’m not a pool fan but pool was ok.
Beach: I have seen better, too much shade in my opinion and lack of beach chairs, we had to be by the beach no later than 7:30AM to reserve our chairs otherwise we had to place our towels on the sand. There is no beach bar however pool bar is not far but no beach bar! No washrooms near the beach or pool, if you need to go in some cases your room may be closer otherwise you’ll have to go near the lobby (Sports bar) or at the “little avenue” however the last one always had issues with water. Washrooms were kept clean all the time. Good thing about the beach and much different from other DR locations (Punta Cana specially) there was NO VENDORS bothering you all the time, you’ll see the “braids” lady few times passing by but you say NO thanks and that is it.
Drinks: The usual as at any other resort. No shortness, they always had everything to make your drinks.
If you would like to walk you can do so or on the beach or by the street (inside the resort) that gives you access to Playa Bachata resort and you can use their amenities since Senator bracelet allows you to use the other two resorts amenities however it’s a 3.5* (I would say 3*) but I found one employee at the Bachata bar much more helpful than the others at Senator (doesn’t matter if you tip them or not). Gym was quite busy and had reasonable equipment.
New Year’s Eve: Not well organized and food wasn’t much different from the other days (I have been in Cuba for 2 times in New Year’s and food was better).
Lobby area: Lack of tables and chairs.
Overall we liked, we had a good time! We normally do not repeat resorts since we like to see something new, however if I had to go again I will.
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Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Senator Puerto Plata Spa Resort
Responded 12 Jan 2024
Dear Linda, Thank you for taking the time to share your experience. We're delighted to hear that our team members, Nuñez, Juanita, Alejandro, and Juan Pablo, made a positive impact with their service and smiles. It's also great to know that the variety of food, including the tasty options and alternative milk choices, as well as the maintenance of our landscaping, met your expectations. We appreciate your kind words about the Steak House and the general ambiance of our resort. Regarding your concerns, while we're glad there were no hot water issues in your main floor room, we regret to hear that others experienced difficulties. Please rest assured, our maintenance team is attentive to such matters, although specific details about water temperature settings are not mentioned in our available information. We take note of your comments about the beach chairs and shade; our aim is always to provide ample and comfortable lounging options for all our guests. We also acknowledge your feedback on New Year's Eve arrangements and seating in the lobby area, and we will certainly consider this when planning future events and making improvements to our facilities. It's encouraging to learn that overall, you enjoyed your stay and found our resort conducive to a good time. We're always striving to create new and memorable experiences for our guests. We hope that we may have the opportunity to welcome you back in the future. Best regards, Alejandro Castillo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
Stayed from 20 to 30 January, very good hotel for a 4+ we were 5 adults so three have their first trips to the south. Everyone liked the rooms as much as the buffets and restaurant, yes often the same but always something new.
Good a la carte restaurant, good animation at the pool and in the evening, show not large but entertaining.Room in need of a little reno but nothing catastrophic. Very dedicated employee and very friendly always the quqnd you need it. Public toilet always clean and also personal smiling. For the beach yes need to shoe but 100 meters further to The Bachata very nice beach, internet access everywhere even on the beach.
****** Please, two things that displeased me the front desk staff on our arrival very rude and imbued with their person, raise the tone and swear against the customer instead of listening, I had to raise the tone myself to have a listen and threaten to see the manager, and the other things the reservation of restaurants a la carte never the hours wanted available but the restaurants always empty Please see improved both things
Thank you to all the staff of the hotel (except the reception) for 10 beautiful day, thank you good work, we will come back maybe another time.
Muchas gracias EXCELLENT. Casa 0529,1004,1005
Good a la carte restaurant, good animation at the pool and in the evening, show not large but entertaining.Room in need of a little reno but nothing catastrophic. Very dedicated employee and very friendly always the quqnd you need it. Public toilet always clean and also personal smiling. For the beach yes need to shoe but 100 meters further to The Bachata very nice beach, internet access everywhere even on the beach.
****** Please, two things that displeased me the front desk staff on our arrival very rude and imbued with their person, raise the tone and swear against the customer instead of listening, I had to raise the tone myself to have a listen and threaten to see the manager, and the other things the reservation of restaurants a la carte never the hours wanted available but the restaurants always empty Please see improved both things
Thank you to all the staff of the hotel (except the reception) for 10 beautiful day, thank you good work, we will come back maybe another time.
Muchas gracias EXCELLENT. Casa 0529,1004,1005
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Automatically translated
Date of stay: January 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Beaucoup de place a la piscine et depuis quelque jours reception de plus de 100 parasol.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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2nd visit w/6 couples, last year 5 couples. First “do over”. See my review from Dec 2,2023. I’d say all is the same as written in that review except the few minor negatives were FIXED. We were in building 7 again, ground floor this time (no need to use those darn stairs to 2nd flr). WiFi was much improved & worked well everywhere, water pressure was perfect and the shower was hot.
Buffet is just fine whether breakfast where you’ll find great omelettes, piles of bacon and delicious fresh chocolate croissants, lunch with breads, meats, cheeses and salads or the carving stations at dinner if you can’t fix yourself a good plate of food, poopoo on you!
Any of the 3 la cartes are good.
Pizza shop and sports bar are great spots to grab something to eat at anytime.
It’s getting more and more expensive to travel. The Senator is still reasonable. We did 11 days with Air Transat for about $1,400 CDN PP.
Buffet is just fine whether breakfast where you’ll find great omelettes, piles of bacon and delicious fresh chocolate croissants, lunch with breads, meats, cheeses and salads or the carving stations at dinner if you can’t fix yourself a good plate of food, poopoo on you!
Any of the 3 la cartes are good.
Pizza shop and sports bar are great spots to grab something to eat at anytime.
It’s getting more and more expensive to travel. The Senator is still reasonable. We did 11 days with Air Transat for about $1,400 CDN PP.
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Date of stay: December 2024Trip type: Travelled as a couple
Room Tip: You’ll want a chair where YOU want it & you’ll need some shade eventually. Save your beach...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Senator Puerto Plata Spa Resort
Responded 28 Dec 2024
Dear Steve, Thank you very much for this kind review of your recent stay. We are thrilled to hear that your second stay at Senator Puerto Plata Spa Resort was as delightful as the first one. We are delighted that you enjoyed the improved WiFi connectivity, consistent water pressure, and the hot shower. It's great to know that the buffet offerings, including the omelettes, bacon, and chocolate croissants, as well as the carving stations, added to the pleasure of your dining experience. Knowing that the a la carte restaurants met your expectations, along with the convenience of our pizza shop and sports bar, is truly rewarding for us. Moreover, we are pleased that you found the overall cost of your stay to be reasonable, ensuring that your vacation was both enjoyable and of great value. We look forward to seeing you again soon. Best regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In December of 2023, we booked 2 days at the Senator in Puerto Plata in an oceanfront room at $350 per night (before taxes) at the all-inclusive rate. The room was modern, clean, and the staff was professional and pleasant. We found all the facilities at the resort to be clean and well-maintained.
The resort has a series of nice pools, and beach access is just steps away. Most of the beach has afternoon shade provided by mature palm trees. For us, that made for a very pleasant afternoon at the beach.
Dining
We took meals at the poolside café (lunch), the buffet restaurant (breakfast & dinner), and the Japanese restaurant (dinner). The service at the café was very slow. 15 minutes wait to be served and 30 or more minutes for the food to arrive. The café was not busy. The food was good. Our servers were pleasant and not in a hurry to serve.
The buffet restaurant had many food options. For us the food quality was average to below average. The buffet restaurant staff were pleasant, attentive, and responsive.
The Japanese restaurant had good portions and acceptable quality. We tried a couple of sips of the house wine and then enjoyed our water. The staff was pleasant and engaging. The “Japanese” cooking skills were average and still entertaining.
Room
We had an oceanfront room with a balcony, sitting area, bedroom, large shower, and private water closet. The ocean view was obscured by the palm trees. Then the next building over (a special club building) had unobstructed views).
Glasses were provided for water and a sign was posted not to drink the tap water. 4 bottles of water were provided, and additional water had to be picked up at the front desk (10-minute round trip walk). The temperature was “cool” while we were there. While we turned off the AC, it still poured from the vents over the bed. The shower water was lukewarm at best.
At $350 per night I was expecting a different experience to include a higher quality of food, drinking water in the rooms, a warm/hot shower, and a full view of the ocean.
The resort has a series of nice pools, and beach access is just steps away. Most of the beach has afternoon shade provided by mature palm trees. For us, that made for a very pleasant afternoon at the beach.
Dining
We took meals at the poolside café (lunch), the buffet restaurant (breakfast & dinner), and the Japanese restaurant (dinner). The service at the café was very slow. 15 minutes wait to be served and 30 or more minutes for the food to arrive. The café was not busy. The food was good. Our servers were pleasant and not in a hurry to serve.
The buffet restaurant had many food options. For us the food quality was average to below average. The buffet restaurant staff were pleasant, attentive, and responsive.
The Japanese restaurant had good portions and acceptable quality. We tried a couple of sips of the house wine and then enjoyed our water. The staff was pleasant and engaging. The “Japanese” cooking skills were average and still entertaining.
Room
We had an oceanfront room with a balcony, sitting area, bedroom, large shower, and private water closet. The ocean view was obscured by the palm trees. Then the next building over (a special club building) had unobstructed views).
Glasses were provided for water and a sign was posted not to drink the tap water. 4 bottles of water were provided, and additional water had to be picked up at the front desk (10-minute round trip walk). The temperature was “cool” while we were there. While we turned off the AC, it still poured from the vents over the bed. The shower water was lukewarm at best.
At $350 per night I was expecting a different experience to include a higher quality of food, drinking water in the rooms, a warm/hot shower, and a full view of the ocean.
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Date of stay: December 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Senator Puerto Plata Spa Resort
Responded 22 Jan 2024
Dear Stanley, Thank you very much for your feedback. We're delighted to hear that you appreciated our modern, clean rooms and found our staff to be professional and pleasant. It's also great to know that you enjoyed the natural shade provided by the palm trees at our beach and found our facilities clean and well-maintained. We regret to hear that some aspects of your stay did not meet your expectations. Regarding the dining experience, we typically receive compliments for our variety of culinary options and attentive staff, and we're sorry if your experience at the café was slower than expected. As for the water quality and temperature, our resort is equipped with individually controlled air conditioning and provides bottled water in the rooms, with additional water available on request. We ensure that the water temperature in our showers is regularly monitored for guest comfort. While we're pleased that your room was to your satisfaction, we regret that the view did not meet your expectations. We would like to clarify that all our rooms boast terraces and many have unobstructed sea views as detailed in our information sheet. We are grateful for your comments on the attentive service you received from our staff and the enjoyable atmosphere at our Japanese restaurant. It would be a pleasure to have you return on another occasion. All the best, Alejandro Castillo, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
On other sites, I’ve seen this hotel listed as a five star and it definitely does not meet five stars. The most I would give it is three stars just because of its cleanliness however as stated on other reviews, it is true if you want a lawn chair so that you could sit out in the sun. You have to get up at 6 o’clock in the morning otherwise people just leave their towels and they’re empty the majority of the day The food quality by all means for those who have left reviews saying that it’s delicious. I don’t know where you’ve eaten before but having frozen vegetables thawed out and warmed is not worth the price. It’s mediocre.
If I’m going to the Dominican Republic, why would I look to eat Japanese food or Mexican (if you’re going to serve dishes from other countries, then at least cook them properly)
I rather that they have a section serving their typical food because that’s what you want to taste.
Also they let you have one selection of a restaurant depending on the amount of days that you’re staying it’s not like you can choose a different restaurant per day if you were to not choose the buffet.
The amount of flies that they have landing on all the food in the buffet is disgusting. They say that they have been spraying however that’s a simple fix. If you put fans at the doors that would help tremendously keep the flies out. It would reduce it by a large percentage. We were on a second floor and the elevator did not work at all for the four days that we were there. We had to ask for an extra towel to be put on the outside of the shower near the bed because it leaks, the ceiling fan woke us up in the middle of the night, sounding as if it was going to fall off of the ceiling. They never came to fix it. You’re not allowed to call an Uber because they don’t allow them to come into the resort area to pick you up if you ask for transportation, they want to charge excessively. The majority of the staff does not smile they don’t talk much. The only one that was excellent, and that’s just by his nature of being is one of the servers in the buffet named Julian.
I’ve been to many other places in the Dominican Republic and the town itself. Definitely looks Third World country. You would think that the country would invest in beautifying the town for all the promoting that they do of going to Puerto Plata. They definitely try to gouge you for money and anything that you try and purchase I tried purchasing a regular cup of coffee nothing fancy and they wanted to charge me seven dollars I said is this the imitation of Starbucks they have eggnog that they make there and it was The smallest bottle and they wanted $19 and it was 8 ounces.
I don’t recommend it at all!
If I’m going to the Dominican Republic, why would I look to eat Japanese food or Mexican (if you’re going to serve dishes from other countries, then at least cook them properly)
I rather that they have a section serving their typical food because that’s what you want to taste.
Also they let you have one selection of a restaurant depending on the amount of days that you’re staying it’s not like you can choose a different restaurant per day if you were to not choose the buffet.
The amount of flies that they have landing on all the food in the buffet is disgusting. They say that they have been spraying however that’s a simple fix. If you put fans at the doors that would help tremendously keep the flies out. It would reduce it by a large percentage. We were on a second floor and the elevator did not work at all for the four days that we were there. We had to ask for an extra towel to be put on the outside of the shower near the bed because it leaks, the ceiling fan woke us up in the middle of the night, sounding as if it was going to fall off of the ceiling. They never came to fix it. You’re not allowed to call an Uber because they don’t allow them to come into the resort area to pick you up if you ask for transportation, they want to charge excessively. The majority of the staff does not smile they don’t talk much. The only one that was excellent, and that’s just by his nature of being is one of the servers in the buffet named Julian.
I’ve been to many other places in the Dominican Republic and the town itself. Definitely looks Third World country. You would think that the country would invest in beautifying the town for all the promoting that they do of going to Puerto Plata. They definitely try to gouge you for money and anything that you try and purchase I tried purchasing a regular cup of coffee nothing fancy and they wanted to charge me seven dollars I said is this the imitation of Starbucks they have eggnog that they make there and it was The smallest bottle and they wanted $19 and it was 8 ounces.
I don’t recommend it at all!
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Date of stay: December 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: If you choose to go there, please make sure that you wake up by 6 o’clock in the morning so that...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Senator Puerto Plata Spa Resort
Responded 14 Dec 2024
Dear Guest, Thanks for your review about our hotel. We are pleased that you found our resort to be clean and that Julian, one of our buffet servers, made a positive impression with his excellent service. These aspects are integral to the experience we strive to provide, and we're glad they stood out to you. However, we are disheartened to hear of the various concerns you raised regarding your stay. It is regrettable that the availability of lawn chairs did not meet your expectations. We understand the importance of having a comfortable and accessible space to relax in the sun. Regarding the culinary experience, we aim to offer a diverse array of dining options, including traditional Dominican flavors at our buffet alongside international cuisine in our specialty restaurants. We are sorry to hear that our selection did not align with your preferences and that our food quality did not satisfy your palate. We take note of your suggestion about improving the authenticity of our local dishes. Concerning the flies in the buffet area, we are continually seeking ways to enhance our pest control measures while ensuring guest comfort. We apologize for the elevator inconvenience; please know that we are attentive to maintaining all facilities in working order. We also regret to learn about the shower leak and the disturbance caused by the ceiling fan in your room; these details are crucial for us to address to ensure the comfort and safety of our guests. We are equally sorry to hear about your transportation experience and the impression our team members left on you. Our staff is trained to deliver warm and friendly service, and it is apparent that we fell short in this aspect during your visit. Lastly, we are saddened that the local town's appearance and the pricing for certain items did not meet your expectations. We appreciate you bringing these points to our attention. We are hoping to welcome you back in the future. All the best. Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Booked 3dec to 17th, fast check in, room was not ready as we arrived at 1pm but after going for a quick bite we were readyfor ourroom which was very clean.
We were in block 11 on ground floor,had a view of cruiseships at amber cove, littleinconvenience was mosquitoes around 8am andat end of day when we were enjoying a cocktail on balcony, we had this problem last yearin punta cana so we hadbrought mosquito repellent that did ths trick. The food and service was excellent at buffet andlegends sport bar. Did try out restaurants on site , italian and steak house were fantastic , we ordered a bottle of wine at steak house for $24 US ,much better than house wine which seemed very young and no after taste.steak was generous i had skirt steak with chimichurri sauce which melted in mymouth ,wifehad chefs special tenderloin with shrimps and mushrooms which also was tender and well cooked. Italian was at par forafine italian eatery. Our only deception was the asian restaurant , large group at tappianni grill , meats were overcooked , left on grill way too long , small portion of mushy vegetables. We should of opted for plates of different sushi. As fod legends sport bar staff very friendly with multiple cocktails allways served best. And food was hot and served just right onlyinconvenuence is the hundreds of flies. There everywhere in lobby and bar, and your food and drinks , buffet area in and out sprayed every day but not legends and lobby . Thjs is only inconvenience at the resort, i would have given a 10 out of 10 except forthose nasty flies.i would dearly like to come back at this resort in thefuture and recommend to my friends
We were in block 11 on ground floor,had a view of cruiseships at amber cove, littleinconvenience was mosquitoes around 8am andat end of day when we were enjoying a cocktail on balcony, we had this problem last yearin punta cana so we hadbrought mosquito repellent that did ths trick. The food and service was excellent at buffet andlegends sport bar. Did try out restaurants on site , italian and steak house were fantastic , we ordered a bottle of wine at steak house for $24 US ,much better than house wine which seemed very young and no after taste.steak was generous i had skirt steak with chimichurri sauce which melted in mymouth ,wifehad chefs special tenderloin with shrimps and mushrooms which also was tender and well cooked. Italian was at par forafine italian eatery. Our only deception was the asian restaurant , large group at tappianni grill , meats were overcooked , left on grill way too long , small portion of mushy vegetables. We should of opted for plates of different sushi. As fod legends sport bar staff very friendly with multiple cocktails allways served best. And food was hot and served just right onlyinconvenuence is the hundreds of flies. There everywhere in lobby and bar, and your food and drinks , buffet area in and out sprayed every day but not legends and lobby . Thjs is only inconvenience at the resort, i would have given a 10 out of 10 except forthose nasty flies.i would dearly like to come back at this resort in thefuture and recommend to my friends
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Date of stay: December 2024Trip type: Travelled as a couple
Room Tip: Bring mosquito repellent if on lower balcony.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Senator Puerto Plata Spa Resort
Responded 27 Dec 2024
Dear Richard, Thank you for taking the time to share your review. We are thrilled that your stay at Senator Puerto Plata Spa Resort was marked by such positive moments. Our team strives to deliver exceptional service, and it's rewarding to know we've succeeded. We are pleased that you enjoyed our expedient check-in process, the immaculate condition of your room, and the attentive service provided by our staff. The picturesque view of the cruise ships at Amber Cove from your room in block 11 must have been a delight, and we're glad it contributed to your pleasant experience. It's also wonderful to hear your commendations on the delectable offerings at our buffet and the Legends Sports Bar. However, we regret to hear about the mosquitoes and flies that caused some discomfort during your stay. We continuously work on pest management throughout the resort to enhance our guests' comfort, and we apologize for any inconvenience this may have caused. We appreciate your understanding and the measures you took to mitigate the situation. Finally, we are delighted that you had such favorable impressions of our Italian and steak house restaurants, where the fusion of quality ingredients and culinary expertise shines through. We're also grateful for your recommendation of our resort to friends, and for considering a return visit yourself. We hope we will have the opportunity to see you again in the future. Best regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good points: cleanliness in general, beautiful beach, beautiful landscape, Japanese restaurant, cheeses and salads on the buffet, fruit, chocolatines, water in the minibar, comfortable bed.
Bad grades:
1. Very slow internet after 4:00 p.m.
2.not enough beach chairs. People book at 5:00am. We saw some memorable chair fights...
3.Our elevator was broken for two weeks.
4.No hot water for 2 days
5. They collect towels from the rooms at 10:00 a.m. and return them at 4:00 p.m. or 5:00 p.m.
6. The wine is the cheapest piquette on the market and since they lack glasses, they serve it in champagne glasses
7.No ice in the pavilions
8. The toasters don't work in the dining room.
9.No decoration anywhere. Everything is painted white. Everywhere is boring, no luxury.
10. Noisy dining room, never a theme apart from a few red Valentine's Day balloons and some sort of red cool-aid at the entrance.
11. No service when calling the desk
12.New espresso coffee machine (pods) in the room but the cups do not fit underneath. No milk
13.TV stations: CNN and BBC u.s.a. or TV in Spanish. We cannot connect the internet.
14. Repetitive outdoor shows with always the same dancers who work at the club during the day.
15. Pharmacy: no band-aid and closed on Saturday and Sunday.
16.Never musicians anywhere
17. Snack bar: wait 45 minutes for a hamburger.
18. In a 4.5 star hotel (and we were upgraded to luxury), we expect little luxuries. None except a bottle of champagne with 2% alcohol.
19. We run after chairs, after restaurant reservations (max 3 weeks), after Kleenex, napkins etc...
The price is good but should not advertise itself as a 4.5 star. This hotel was part of the Riu chain before. Has been sold. I'm sure it must have been magnificent 20 years ago.
Bad grades:
1. Very slow internet after 4:00 p.m.
2.not enough beach chairs. People book at 5:00am. We saw some memorable chair fights...
3.Our elevator was broken for two weeks.
4.No hot water for 2 days
5. They collect towels from the rooms at 10:00 a.m. and return them at 4:00 p.m. or 5:00 p.m.
6. The wine is the cheapest piquette on the market and since they lack glasses, they serve it in champagne glasses
7.No ice in the pavilions
8. The toasters don't work in the dining room.
9.No decoration anywhere. Everything is painted white. Everywhere is boring, no luxury.
10. Noisy dining room, never a theme apart from a few red Valentine's Day balloons and some sort of red cool-aid at the entrance.
11. No service when calling the desk
12.New espresso coffee machine (pods) in the room but the cups do not fit underneath. No milk
13.TV stations: CNN and BBC u.s.a. or TV in Spanish. We cannot connect the internet.
14. Repetitive outdoor shows with always the same dancers who work at the club during the day.
15. Pharmacy: no band-aid and closed on Saturday and Sunday.
16.Never musicians anywhere
17. Snack bar: wait 45 minutes for a hamburger.
18. In a 4.5 star hotel (and we were upgraded to luxury), we expect little luxuries. None except a bottle of champagne with 2% alcohol.
19. We run after chairs, after restaurant reservations (max 3 weeks), after Kleenex, napkins etc...
The price is good but should not advertise itself as a 4.5 star. This hotel was part of the Riu chain before. Has been sold. I'm sure it must have been magnificent 20 years ago.
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Date of stay: February 2024Trip type: Travelled as a couple
Value
Location
Service
Room Tip: Ne vous attendez pas à la qualité Riu 4.5 étoiles. Tout au plus 3.5 ou 4.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is not a smoke free property. The level at which people smoke her with no regards for non smokers is disgusting. If people are going to smoke have a disginated area for them to smoke. I am on vacation with my four year and I am highly sensitive to cigarettes smoke. Now I am in the room coughing and sick because people are smoking at the kids pool, at the lobby, at the entrance of the restaurants and all the walk way. They even have ashtray on the walk way like they encourage these people to smoke. The person smoking at the kids pool didn't even have a child at the pool. It was just a convinent place for him to smoke. I am at the luxury club and for two days I have asked for water and I get told the guy who bring the water bottles to the room is not around. The conciage called me to see how my trip was going I also asked her for water till now I have not seen any water. I am here for 8 days and I not seen any sign that this hotel is worthy of a 5 star rating. Even in a 4 star hotel as the house keep us cleaning she leaves 2 bottles of water on the counter daily. The staff are poorly trained and the property is not suited for healthy people with children. It's great for smoker with no regards for others. Here I am on vacation to relax and decompress only to be battling with cough and can't enjoy my stay because everyone around me is smoking and I have to be subjected to this dirty habit and stuffer for it. The property is beautiful but they have no regulations.
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Date of stay: January 2025Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Have a disginated area for smokers or make it a smoke free property. Train your staff to leave...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Senator Puerto Plata Spa Resort
Responded 3 weeks ago
Dear Anniery, Thank you for your feedback, We regret to learn that your stay was marred by the smoke exposure around the resort, especially near areas where children are present. We strive to create a comfortable environment for all our guests and understand how this can be distressing, particularly for non-smokers. We appreciate you bringing this to our attention. Furthermore, we are disheartened that you experienced delays in receiving water bottles for your room. Providing prompt and courteous service is a cornerstone of our hospitality, and we apologize for any inconvenience this oversight may have caused. Additionally, we understand your concerns regarding our smoking policy and the need for designated smoking areas. Your health and comfort are of utmost importance to us, and we take these matters seriously. We apologize for the impact this had on your vacation and for any perception of a lack of regulations in this regard. We are continually reviewing our policies to enhance the guest experience and will take your feedback into consideration. Despite these issues, we are pleased that you found our property beautiful. Our team works diligently to maintain the resort’s aesthetics and ensure it provides a pleasant backdrop for our guests' vacations. We hope to welcome you again in the future. Best wishes, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Extremely Disappointing Stay – Not Worth the Money
My experience at this resort was frustrating from start to finish. The resort frequently lost power—by frequent, I mean six times in one night and sporadically throughout the week. Even when the power was on, the air conditioning didn’t work, making the room unbearably hot and impossible to relax or sleep in. On our first night, I asked to be moved to a room with functioning AC, and the front desk clerk escorted us to another room—only to find the AC was broken there, too. He assured us we’d be upgraded to a better room the next day.
We spent a sleepless, uncomfortable night and returned to the front desk the next morning as instructed. What happened next left me speechless. They said we could move to the upgraded area with working AC—but only if we paid an additional $147 USD because it was a “remodeled room.” I asked how they could justify charging us more when working AC was supposed to be included in the original price. The clerk apologized, but insisted this was the only solution.
Reluctantly, we paid the fee, but the new room wasn’t much better. The bed had a deep sag on both sides, making it nearly impossible to get a decent night’s sleep. To make matters worse, the AC in this room stopped working on the final night of our stay.
We weren’t the only ones dealing with this. After speaking with other guests and reading reviews, it became clear that AC problems are a common issue the resort is well aware of but hasn’t resolved.
While the location and amenities might look appealing online, they don’t make up for the constant power outages, broken air conditioning, uncomfortable beds, and poor customer service. To top it all off, the food was mediocre at best.
I left this vacation more exhausted than when I arrived. Save yourself the frustration and avoid this resort entirely.
My experience at this resort was frustrating from start to finish. The resort frequently lost power—by frequent, I mean six times in one night and sporadically throughout the week. Even when the power was on, the air conditioning didn’t work, making the room unbearably hot and impossible to relax or sleep in. On our first night, I asked to be moved to a room with functioning AC, and the front desk clerk escorted us to another room—only to find the AC was broken there, too. He assured us we’d be upgraded to a better room the next day.
We spent a sleepless, uncomfortable night and returned to the front desk the next morning as instructed. What happened next left me speechless. They said we could move to the upgraded area with working AC—but only if we paid an additional $147 USD because it was a “remodeled room.” I asked how they could justify charging us more when working AC was supposed to be included in the original price. The clerk apologized, but insisted this was the only solution.
Reluctantly, we paid the fee, but the new room wasn’t much better. The bed had a deep sag on both sides, making it nearly impossible to get a decent night’s sleep. To make matters worse, the AC in this room stopped working on the final night of our stay.
We weren’t the only ones dealing with this. After speaking with other guests and reading reviews, it became clear that AC problems are a common issue the resort is well aware of but hasn’t resolved.
While the location and amenities might look appealing online, they don’t make up for the constant power outages, broken air conditioning, uncomfortable beds, and poor customer service. To top it all off, the food was mediocre at best.
I left this vacation more exhausted than when I arrived. Save yourself the frustration and avoid this resort entirely.
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Date of stay: October 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Senator Puerto Plata Spa Resort
Responded 20 Oct 2024
Dear Brian, Thank you for taking the time to share your feedback. We are pleased that you found our location and amenities appealing. Our resort aims to provide a beautiful setting with a variety of inclusions, from our range of culinary experiences to our live entertainment and activities. Nonetheless, we sincerely apologize for the disruptions caused by the power outages and the air conditioning challenges you encountered. It is regrettable that these issues affected your comfort and ability to enjoy your stay. We understand how crucial a restful sleep environment is, and we are disheartened to hear about the discomfort caused by the bed quality. Moreover, we are sorry to hear about your dissatisfaction with the additional fee required for the room move, which is not indicative of our intent to provide excellent guest experiences. While it is true that our resort boasts individually controlled air conditioning and daily housekeeping, it is evident from your feedback that we fell short in delivering these standards. Finally, we are concerned to learn of your experience with the dining options and will take your comments into consideration as we continually work on enhancing our offerings. We hope that you will return in the future for a more enjoyable stay. Kindest regards, Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First of all, this isn't a 4.5-5 star hotel in my opinion but more like a small 4. The place is beautiful, the small buildings are very cute from the outside and do not hide the beauty of the landscape. The beach is amazing, surrounded by mountains, and the sea water is very warm. The staff is generally good, except for some who are not the most smiley. There is no shortage of space at the pool and there are always accessible chairs.
The pool is quite large and beautiful, but clearly lacks maintenance and shows its age. Customer service is ordinary, you have to insist for a problem to be resolved, otherwise you are not taken seriously. The air conditioning in the rooms is controlled by the hotel and is not set too cold, so it is often hot in the room. If you take a basic room, there is a high chance that the air conditioning is very old, does not work very well, and makes noise that disturbs during the night. We had to change rooms because of this and because we wanted a sofa bed, which is not comfortable at all. The beds in the rooms are comfortable.
As for the snack bar, it is quite good and open during the day and close to the pool, but even after sitting down, the waitresses do not come to you often, you have to go see them to order. Several times, some items on the menu were not available all week. As for the shows, there is one every night, which is very good, but some are very good like the tropical show and others very bad, like the magic one, which I do not recommend to anyone, very boring and use animal the wrong way to try to make people laugh.
There is enough food choices in the buffet for everyone, but it is average for someone who does not eat everything, the same dishes repeat a lot and become very redundant by the end of the week. As for the à la carte restaurants, it is not unlimited like some hotels, but you are entitled to 2 reservations per week, if you are lucky to find availability. The little street with a pizzeria, gelato near the beach is nice. All the food in the buffet isn't wartm and never hot even if you go to eat right at the opening. The fruits are not refrigerated and are at room temperature and surrounded by small fruit flies.
If you plan to go to the buffet in a tank top, change before because you will be asked to leave and told that only women can wear tank tops for meals. The water is not drinkable and you always have to have water bottles, which are not always refilled in the room, by forgetfulness. Many small details are neglected in the hotel, like in our room, the phone and the television did not work, the channels are also only in Spanish, several pool chairs are broken and not repaired or changed.
The pool is quite large and beautiful, but clearly lacks maintenance and shows its age. Customer service is ordinary, you have to insist for a problem to be resolved, otherwise you are not taken seriously. The air conditioning in the rooms is controlled by the hotel and is not set too cold, so it is often hot in the room. If you take a basic room, there is a high chance that the air conditioning is very old, does not work very well, and makes noise that disturbs during the night. We had to change rooms because of this and because we wanted a sofa bed, which is not comfortable at all. The beds in the rooms are comfortable.
As for the snack bar, it is quite good and open during the day and close to the pool, but even after sitting down, the waitresses do not come to you often, you have to go see them to order. Several times, some items on the menu were not available all week. As for the shows, there is one every night, which is very good, but some are very good like the tropical show and others very bad, like the magic one, which I do not recommend to anyone, very boring and use animal the wrong way to try to make people laugh.
There is enough food choices in the buffet for everyone, but it is average for someone who does not eat everything, the same dishes repeat a lot and become very redundant by the end of the week. As for the à la carte restaurants, it is not unlimited like some hotels, but you are entitled to 2 reservations per week, if you are lucky to find availability. The little street with a pizzeria, gelato near the beach is nice. All the food in the buffet isn't wartm and never hot even if you go to eat right at the opening. The fruits are not refrigerated and are at room temperature and surrounded by small fruit flies.
If you plan to go to the buffet in a tank top, change before because you will be asked to leave and told that only women can wear tank tops for meals. The water is not drinkable and you always have to have water bottles, which are not always refilled in the room, by forgetfulness. Many small details are neglected in the hotel, like in our room, the phone and the television did not work, the channels are also only in Spanish, several pool chairs are broken and not repaired or changed.
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Date of stay: June 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hotel- cmanager, Owner at Senator Puerto Plata Spa Resort
Responded 14 June 2024
Dear Gabriel, Thank you for taking the time to review your stay. It delights us to hear your praises regarding the charming aesthetics of our hotel and the beautiful beach with its warm waters. We are glad that the comfortable beds provided you with restful sleep. We regret to hear about the inconsistencies you encountered with the pool maintenance and customer service. Our goal is to deliver a seamless and enjoyable experience, and we apologize for any shortfall. Concerning the air conditioning, we strive to maintain a balance between guest comfort and energy efficiency. Regarding the snack bar and restaurant services, we are looking into streamlining our processes to ensure menu item availability and timely service. We also take note of your comments on the buffet variety and temperature, as well as the condition of the fruits. Our resort aims to uphold a standard of elegance, which includes our dress code policy for dining. We understand that this might not have been communicated clearly, and we will work on improving our communication. We also acknowledge the inconvenience caused by the water bottle refill service and will review our in-room amenities replenishment procedures. Please rest assured that we regularly review our lounge furniture to ensure our guests' comfort. We are looking forward to welcoming you again. All the best! Zeus Puertas, General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
You may want to ask at front desk before doing so and ask what it will cost for replacement.
We had trouble finding and umbrellas that was not broken and the good ones were all taken before 8 am mind you we only counted maybe 3 in total by the pool at Senator. lots at the Bachata . I had taken and umbrella with me so I just carried it wherever I went a it was very Rainy this year more than I have seen in 16 years of travelling to DR we also did not have an umbrella in the room- had to ask three or four time before we got one.
Yes. Only thing you can't do/use is their specialty dining.
Darlene MacDonald asked a question Nov 2024
Saint-Jean-sur-Richelieu, Canada30 contributions25 helpful votesHi everyone,
We will be at your hotel on november 26. Can't wait.
Celebrating my 65th birthday and my 45th wedding anniversary.
I have trouble walking,so I am looking for bottom floor room, close to everything. Is it possible?
If I am not in the right place to ask for this,could you please tell me where to ask.
Thank you very much.have a nice day
Darlene MacDonald
I was in building 6 - ground floor and it was a good location-
the nice thing is most of the resort is quite flat-
the buffet restaurant has a ramp - Dan- may be the guy as I can't seem to find a map of buildings-
the nice thing is there's no rush and I wish you an incredible trip!
Happy Celebrations.
…
"If you want to sit at the pool and beach, make sure to set your alarm early to have a chair. Go put your towel at max 7am."Read full review
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PRICE RANGE
AU$236 - AU$594 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Hotel Riu Bachata
LOCATION
CaribbeanDominican RepublicPuerto Plata ProvincePuerto Plata
NUMBER OF ROOMS
571
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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Claim Your ListingSENATOR PUERTO PLATA SPA RESORT (AU$236) - 2025 Prices & Reviews (Dominican Republic) - Photos of All-inclusive Resort - Tripadvisor
Frequently Asked Questions about Senator Puerto Plata Spa Resort
Which popular attractions are close to Senator Puerto Plata Spa Resort?
Nearby attractions include Rv Tours Dr (0.5 km), Diamonds International Dominican Republic (0.4 km), and Ocean World Adventure Park, Puerto Plata (4.3 km).
What are some of the property amenities at Senator Puerto Plata Spa Resort?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Senator Puerto Plata Spa Resort?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Senator Puerto Plata Spa Resort?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Senator Puerto Plata Spa Resort?
Yes, free parking is available to guests.
What are some restaurants close to Senator Puerto Plata Spa Resort?
Conveniently located restaurants include Le Papillon, Charros CaribeMex, and Los Tres Cocos.
Are there opportunities to exercise at Senator Puerto Plata Spa Resort?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Does Senator Puerto Plata Spa Resort have an airport shuttle?
Yes, Senator Puerto Plata Spa Resort offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Senator Puerto Plata Spa Resort have airport transportation?
Yes, Senator Puerto Plata Spa Resort offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at Senator Puerto Plata Spa Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.
Are there any historical sites close to Senator Puerto Plata Spa Resort?
Many travellers enjoy visiting Fortaleza San Felipe (8.3 km), Casa Museo General Gregorio Luperón (9.1 km), and Logia Masónica Restauracion No. 11 (9.1 km).