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Puerto Plata Village Resort

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Puerto Plata Village Resort
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624 Reviews from our TripAdvisor Community

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There are newer reviews for Puerto Plata Village Resort
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Showing 371: English reviews
Reviewed 15 February 2017 via mobile

I admit when I read the reviews I was a little scared.We had a good check in room was clean,comfortable,and air conditioner was working.I was there eight days linen was changed daily and no dirt or filth.Good variety of food,pool side activities are fun,and the staff is very friendly.

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5Thank Leomarda R
Salem, Massachusetts
Reviewed 10 February 2017

I usually go to Sousa. But this time I want to try playa dorada. This hotel is it a joke Front desk people they are rude. They make feel like you are bother them. THEY ARE NOT PEOPLE PERSON. They have not clue what they do. Don't come Down here. Don't waste your money. And time

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4Thank grateraux0309
Reviewed 8 February 2017 via mobile

I was suppose to get check inn two hours earlier,nope didnt happent ,actually they didnt have room ready even in normal time!! Restraunt food is very bad, like if you are eating in some gasolineplace. I dunno why people come here.

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3Thank janne j
Reviewed 6 February 2017 via mobile

Ok, so first of all, I visit Puerto Plata 2/3 times a year and always stay in a Iberostar chain hotel however due to booking at such short notice and it being high season most of the resorts were full. So my friend & I decided to book Puerto Plata Village, we paid £220 each for a week all inclusive!...

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7Thank Jessica S
Borås, Sverige
Reviewed 28 January 2017

Back after my stay at Puerto Plata Village for 2 weeks. And why have i not contacted you before? BECAUSE THE INTERNET IN THE HOTEL WAS NOT WORKING I am very surprised that you are still selling this hotel at the prices you are. And that you show photos of the hotel and rooms that do not correspond to what...

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1Thank Svante H
Bronx, New York
Reviewed 18 January 2017 via mobile

What can I say about this hotel, yeah it needs lots of work and it's nothing like the pictures. First off I arrived and the room I got for my family was run down and the ac didn't work after complaining I waited two and a half hour for a new room. This room was much better but then the...

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Thank Huascar S
Reviewed 17 January 2017

Mold and paint falling off the ceilings. Some days, there was no cleaning of the room, not even towels changing. Walls, doors, door frames... are dirty everywhere you can look at. Bathrooms on the resort are awful, especially at the beach. Terrible place for lovers, but ok for a trip with friends. One positive point : food is ok. Go...

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1Thank Joelle O
United states
Reviewed 17 January 2017

This resort has done some amazing photography for their website. The grounds are nice, the food is fine, but the rooms (we went through 4 different rooms in 2 nights) were disgusting!! Let me start by saying that we have lived and traveled all over the world and are pretty hearty. We don't have to have posh accommodations and generally...

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1Thank vissersinchina
Wyoming, Michigan
Reviewed 14 January 2017

It has been the most unpleasant experience I have ever had about a hotel since I go on vacation every year with my family. When we arrived there was very little food, bad taste, we had to sit at a dirty table and there was no waiter to take care of us. The room was horrible, all old, the tv...

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1Thank _lasantiaguera01
Lodz, Poland
Reviewed 13 January 2017

Room 1 :- couldn't stay in this room for even one night. Dirty pillows, broken furniture, leaking air conditioning onto the floor, door didn't open fully, broken brown 40 year old tiles every where. Damp smell in room and also toilet / urinal cube smell. Phone in room from arc but no matter as there are no lines.Frosted glass door...

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4Thank Tracy L

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free Internet
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Airport Transportation
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service

Additional Information about Puerto Plata Village Resort

Address: Apartado 716, Playa Dorada Complex, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range: $106 - $211 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto Plata Village Resort 3*
Number of rooms: 385
Reservation Options:
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Also Known As:
Puerto Plata Village Hotel Puerto Plata
Sun Village Resort & Spa
Hotel Style:
#25 Top resorts Hotel in Puerto Plata
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Questions & Answers

Here's what travellers have asked, with answers from Puerto Plata Village Resort staff and other travellers.
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Questions? Get answers from Puerto Plata Village Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“pick a different resort!”
 of 5 bubbles shannonz204, 4 Mar 2017 | Read review
“rooms near kids playgound (we had a big balcony, corner room on 3+th floor)or villas”
 of 5 bubbles lylyke, 19 Feb 2017 | Read review
“Nothin tv no working went to the lobby. Didn't do nothing They Are really really bad. With customer services.”
 of 5 bubbles grateraux0309, 10 Feb 2017 | Read review
“You have to spend some hours for finding an acceptable and clean room. But don`t give up. Maybe you can find an acceptable room.”
 of 5 bubbles SvanteH_13, 28 Jan 2017 | Read review
“Don't go here”
 of 5 bubbles tracyl271, 13 Jan 2017 | Read review
5 of 5