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Puerto Plata Village Resort

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Puerto Plata Village Resort
Puerto Plata Village Resort
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591 Reviews from our TripAdvisor Community

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Showing 353: English reviews
United states
Reviewed yesterday NEW

This resort has done some amazing photography for their website. The grounds are nice, the food is fine, but the rooms (we went through 4 different rooms in 2 nights) were disgusting!! Let me start by saying that we have lived and traveled all over the world and are pretty hearty. We don't have to have posh accommodations and generally...

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Thank vissersinchina
Lodz, Poland
Reviewed 4 days ago NEW

Room 1 :- couldn't stay in this room for even one night. Dirty pillows, broken furniture, leaking air conditioning onto the floor, door didn't open fully, broken brown 40 year old tiles every where. Damp smell in room and also toilet / urinal cube smell. Phone in room from arc but no matter as there are no lines.Frosted glass door...

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2Thank Tracy L
Reviewed 1 week ago

Dirty room with broken door and bad customer service. Bathroom with water leak and the paint in the selling falling down. Customer services are terrible and you have to fight for any service include in your reservation.

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1Thank Coquilo M
Peshtigo, Wisconsin
Reviewed 2 weeks ago

We got to the resort on a Friday. My girlfriend did not bring a hair dryer as it was rated as a 4 star resort!!!!! On the day we left which was on a Friday we asked every day for a hair dryer and still did not get one. Not only did we not have hot water most of the...

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2Thank Steve S
Miami Beach, Florida
Reviewed 13 November 2016

I personally had to kill 13 giant sized roaches when I decided to move the bed looking for something I dropped! All the time while my girlfriend was screaming and standing on the coffee table. But I knew something was up when we first got to the hotel. Tons and tons of local dominicon kids running around the lobby. And...

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6Thank glennangel50
New York City, New York
Reviewed 1 November 2016

I booked 2 Bedroom Master Suits 10/22 to 10/29. I have been to the DR with my timeshare 4 times and stayed at the Village Caribe and always had a great time. I was unaware that it was closed and was told they were putting us up at the Puerto Plata Village This time I brought my fiancé and another...

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4Thank diluvsdogs
Chichester, United Kingdom
Reviewed 25 October 2016

Me and my girlfriend stayed here for two weeks and it was very nice the staff were lovely the food was OK the pancakes in the morning are good! the grounds are very nice! the hotel has its own beach club which is nice and serves food and drinks most of the day! this place is good if your on...

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2Thank reeceyb
New York City, New York
Reviewed 22 October 2016

I usually make good choices with the resort i go to but this one was horrible. You couldn't do reservation for any restaurant because it was never open, the bicycle tour was to replace have in mind we were there for 1 week and they never fix it told us tomorrow and tomorrow also the room we stay the hot...

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1Thank brenda11221
Reviewed 16 October 2016 via mobile

Once u step in tje lobby. Everything was very dirty. And painted by amateurs. The room was horible. No hot water The airconditioner was not working properly and there a leak of water. The roof was full of mildew. The televesion was not working. The hotel has no more then 30 guest. The food was just BAD. after a fuest...

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2Thank Roland G
Arlington, Texas
Reviewed 6 October 2016

Was really slow, which was fine for us until the weekend. Was having a relaxing vacation until the locals showed up for the weekend, way too crowded. Was had to get food and too much cutting in line and just no manners. Was shocked on how the locals acted, traveled to DR plenty but this was nuts. After Sunday it...

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1Thank PrynneVicki

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Bar/Lounge
  • Breakfast included
  • Free Internet
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Tennis Court
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service

Additional Information about Puerto Plata Village Resort

Address: Apartado 716, Playa Dorada Complex, Puerto Plata, Dominican Republic
Region: Caribbean > Dominican Republic > Puerto Plata Province > Puerto Plata
Price Range: $113 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Puerto Plata Village Resort 3*
Number of rooms: 385
Reservation Options:
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Also Known As:
Puerto Plata Village Hotel Puerto Plata
Sun Village Resort & Spa
Hotel Style:
#25 Top resorts Hotel in Puerto Plata
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Questions & Answers

Here's what travellers have asked, with answers from Puerto Plata Village Resort staff and other travellers.
21 questions
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Questions? Get answers from Puerto Plata Village Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't go here”
 of 5 bubbles tracyl271, 13 Jan 2017 | Read review
“Go to a different resort!!!!!”
 of 5 bubbles 577SteveS577, 3 Jan 2017 | Read review
“It's a horrible hotel, Please Do not go to this hotel people.”
 of 5 bubbles diluvsdogs, 31 Oct 2016 | Read review
“low floor have no water pressure and hot water is lengthy”
 of 5 bubbles brenda11221, 21 Oct 2016 | Read review
“Cottages closest to the main lobby is best for easy access to pool, food and transport to beach”
 of 5 bubbles PrynneVicki, 5 Oct 2016 | Read review
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