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Hotel Napolitano

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Hotel Napolitano
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182 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Santo Domingo, Distrito Nacional, Dominican Republic
Reviewed 7 August 2012

All and all i must say that the Napolitano is an amazing place to stay in Santo domingo. This was my first time and i know it won't be my last! The service was fantastic and the people are very friendly. The view of the ocean was great, you can see it right from the pool! The only reason i...

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Thank Manny M
McDonough, Georgia, United States
Reviewed 27 May 2012

Actually, I guess I can say that my experience with Napolitano was rather pleasant. There are nonetheless a few things that they need to be fixed. First, I hated the fact that there's only one iron for the whole hotel. Every time I needed to iron my clothes, I had to call them to bring it to my room. How...

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3Thank Bob M
Santo Domingo, Distrito Nacional, Dominican Republic
Reviewed 24 May 2012

Well, the thing is that i went there last week and i love it!, everything!, the food at the restaurant, service, installation, the bedroom; and the price?? well, the best prices for the kind of quality i never had seen before, close to everything i want it, the sea, bars,nightclubs,super market etc.. definitely! two thumbs up!!

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1Thank 700jojo25
Guetersloh
Reviewed 28 April 2012

We booked this hotel for an excellent price-performance ratio, the closenes to the old town with El Cide and the location with a panoramic ocean view. We found that the Avenue in front of the hotel separating from the costal promenade was crowdy with heavy trucks from 5.30 in the morning till 10 p.m. passing with high speed on the...

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Thank Heinrich D
Amsterdam, The Netherlands
Reviewed 2 November 2011

This is an average hotel, nothing special. The location is probably the best reason to stay in this hotel. It is not luxurious as the Melia, but for a weekend it is more than ok. No complaints about the rooms, I had 2 beds for myself and the mini-bar was well-filled. Bathroom was ok. I liked the nightclub on the...

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4Thank raysefo
Berlin, Germany
Reviewed 30 July 2011

Stayed here for 2 nights but if we would have a time and energy to find other we surely have moved to other place. We stayed just because we have been too tired as we arrived very late in SDO that day and stressed out by embassy issue the day after. It seems to have its best time but definately...

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Thank Queen-nias
Haiti
Reviewed 10 March 2011

If you want to have a good vacation, never go to this hotel. 1) they say private pool in each room, maybe i don't know what pool means...2) the sheet are cheap, dirty. Instead of white, they are grey. 3) the towels seems like the towels you use to put your feet after shower. 4) i got a 12" tv....

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2Thank SweetLoulou
hotelnapolitano, Gerente at Hotel Napolitano, responded to this review

Dear Sir, What happened with the celluar of your sister is: the waiter give back the cellular after that one client found it in the breakfast area and give it to the security guy. There was no pressure with the waiter (is working here from years and he's perfect), it only takes time to investigate and recuparate the celluar. That's...

New York City, New York
Reviewed 10 January 2011

Best few things about hotel are friendly/helpful staff; pool area; full included breakfast; location; price. Room was clean; maid service excellent; good food, beautiful pool/terrace area overlooking the Malecon road and walkway along the Caribbean. All rooms overlook the sea. Yes the hotel could use a new paint job and new carpets and new bedding, but it seemed the hotel...

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Thank JoshuaNYC
Montreal, Canada
Reviewed 20 October 2010

I would not recommend this place, no hot water, no wireless internet and very poor service. Our room was dirty and the noise from the club kept us awake until 5 in the morning everyday.

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Thank jmar0809
HotelElNapolitano, Gerente at Hotel Napolitano, responded to this review

New administration. Valued Customer. We apologize on behalf of the management if the experience in our facilities was not expected, I invite you to visit us and try our new rooms fully renovated and most professional service dedicated to you to have a pleasant stay. Apologizing new mind and waiting for your visit. Att. Management.

New York City, New York
Reviewed 1 September 2010

Totally agree with the review of Aventurera exactly how I felt the front desk ladies very rude and air conditioning was just blowing a little air,towels and blankets def need an upgrade and compare to el jaragua and quinto centenario the difference in pricing is very small and all you get is a very bad service. My only good experience...

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Thank sweetmag18
HotelElNapolitano, Gerente at Hotel Napolitano, responded to this review

New administration. Valued Customer. We apologize on behalf of the management if the experience in our facilities was not expected, I invite you to visit us and try our new rooms fully renovated and most professional service dedicated to you to have a pleasant stay. Apologizing new mind and waiting for your visit. Att. Management.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in front of the Caribbean Sea, just a few steps from the Colonial City. Facilities: Terrace-Restaurant, swimming pool, live music, free Wi-Fi, parking and taxis. All rooms have ocean view and are fully equipped. ... more   less 

Additional Information about Hotel Napolitano

Address: Av. George Washington | Entre la Calle Numero y la Calle Cambronal, Santo Domingo 10208, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $114 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Napolitano 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Napolitano Hotel And Casino
Napolitano Hotel Santo Domingo
Hotel Style:
#8 Casino Hotel in Santo Domingo
#10 Spa Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Napolitano staff and other travellers.
6 questions
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Henderson, Nevada, United States

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Questions? Get answers from Hotel Napolitano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you see your room, check the bathrooms and water taps, especially the air condition before committing to your reservation.”
 of 5 bubbles DimitriV472, 5 Sep 2016 | Read review
“top floors facing the pool has a beautiful view”
 of 5 bubbles 872francesp, 29 Jun 2016 | Read review
“All rooms have ocean view”
 of 5 bubbles 316katl, 17 Feb 2016 | Read review
“Wifi is very bad, also keep ypur keep in the door for electricity”
 of 5 bubbles mikeyfenty, 14 Sep 2015 | Read review
“Cleanliness, outstanding staff and employees, social talks by staff when possible. Help when needed, exercise possibilities.”
  • Hotel feels safe to all
 of 5 bubbles edisoniak, 6 Jul 2015 | Read review
5 of 5