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Hotel Napolitano

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174 Reviews from our TripAdvisor Community

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Showing 81: English reviews
Reviewed 3 weeks ago via mobile

Good Condition, the breakfast is incredible... the all service so good. The casino is pretty and the people attention in the hotel is very comfortable. Good localization near Aquarium and the Plaza...

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Helpful?
Thank Joel M
LeydiAlcantara2, Director Comercial at Hotel Napolitano, responded to this review

Dear Joel M, Thank you for taking the time to rate our service, we are happy to know that you had a comfortable stay, enjoy our beautiful views and the personal attention of our staff. It will be my pleasure to have the opportunity to welcome you again soon. Thanks again, from the whole team of Hotel Napolitano Best regards,...

Boston, Massachusetts
Reviewed 6 September 2016

This hotel is located on the Malecon. The lobby area is average with a small seating area, walk through an interior door and there is a mediocre casino which can't compare to the other on the strip. The favorite gathering spot for guests is by the huge pool and dining area overlooking the Malecon. A Dominican buffet breakfast is served...

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Helpful?
Thank Greenline812
LeydiAlcantara2, Director Comercial at Hotel Napolitano, responded to this review

Thank you for taking the time to share your impressions about the service and detail of our hotel with other TripAdvisor users. We hope to have you back very soon so that we can welcome you back to this house. I am at your disposal to need anything. Sincerely, Leydi Alcántara Sales Manager

Toronto, Canada
Reviewed 5 September 2016

I have stayed at this hotel many times over the years, but in recent years I have seen it slowly deteriorate due to lack of proper management, and lack of owner investment. Elevators are constantly out of service, air conditioning in some rooms no longer work, bathrooms have not been updated in over a decade, constant changing of staff, especially...

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Helpful?
Thank Dimitri V
LeydiAlcantara2, Director Comercial at Hotel Napolitano, responded to this review

Dear Dimitri V. Thanks for taking the time to leave us your comment, for us it is very important to know your opinion, we have taken into account all your points to improve, we ask you to please give us another opportunity so that you can appreciate that we are fulfilling each of your observations. Thanks again for your opinion,...

Reviewed 30 August 2016 via mobile

This is a amazing place. Had a great time. Very friendly and courteous staff. Food was great, Ramon Edwin and beltre in the lobby hooked me up🤗. I recommend this place. 5stars great place. 😎😍👍🏼✌🏼️the pool area was great for the kids towels are available all the time the food is awesome. Free wifi free parking

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Helpful?
Thank Connie L
LeydiAlcantara2, Director de Relaciones Públicas at Hotel Napolitano, responded to this review

Dear Connie L, Thank you very much for your opinion! We are happy to know that you received the best of our great team deals. we hope to see you soon, Greetings from all Napolitano team, we are at your disposal for anything you need. Best Regards Leydi Alcántara Sales Manager

Reviewed 30 August 2016 via mobile

Awsome time thanks to the staff. The service was excellent from arrival to departure. Three great guys working the lobby, ramon, beltre & Edwin were very courteous and helpful. I recomend this place to anyone. Close to everything in the zona colonial

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Helpful?
Thank amin a
LeydiAlcantara2, Director de Relaciones Públicas at Hotel Napolitano, responded to this review

Dear amin a. thank you so much for taking the time to write a review and for sharing your experiences with us and with future guests. I truly appreciate your loyalty, hope you will continue to choose our hotel as your preferred option while in the capital. I thank you for recommending us to others and look forward to seeing...

Reviewed 3 July 2016 via mobile

I stayed and i had the best time, i felt soo go they were friendly and very professional. I would be going back they are the best. Jose Beltre, Ramon Veloz Leticia and Yahaira, were the best of the best. Thank you guys if you want to have a good time and feel at home you have to go to...

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Helpful?
Thank Michelle N
Miami, Florida
Reviewed 30 June 2016

I stayed at the Napolitano from June 22 thru 28th. My room was ready at checked in before 3pm. Clean room and everything worked great. A/C a little too cold for me, but housekeeper Paulina offered my an extra blanket. Paulina from housekeeping, bellman and the staff at "Terraza" were amazing. Food was great. I love this hotel and will...

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Helpful?
Thank Fidel S
New York City, New York
Reviewed 29 June 2016

Stayed here from June 16th to the 20th. The good Awesome customer service Complimentary breakfast with hot food. Some hotels offer complimentary breakfast but its pastries and bagels. This hotel even had an omelette station. The bad The lighting in our room was very low. I could barely see my face to apply make up at night. Not enough plugs...

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Helpful?
1Thank Frances P
Flushing, New York
Reviewed 23 June 2016

I made reservation with booking.com for 3 nights for a total price of $245. At check-in, it was confirmed that my 3 night stay will cost me $245. However, at check out I was charged $309. When I confronted the receptionist, she checked it out and said to me "oh, you are correct. I will reimburse your credit card." Two...

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Helpful?
Thank jpphilippe101
Punta Cana
Reviewed 9 May 2016 via mobile

I stayed in this hotel for 5 days the room was soso the shower wasn't working, the AC making a lot of noises, the bed was so hard they need better beds i was feeling like i was sleeping in a rock, btw i liked the pool area, and on friday I couldn't sleep because they have a bar next...

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Helpful?
Thank 930emelyl

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Concierge
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located in front of the Caribbean Sea, just a few steps from the Colonial City. Facilities: Terrace-Restaurant, swimming pool, live music, free Wi-Fi, parking and taxis. All rooms have ocean view and are fully equipped. ... more   less 

Additional Information about Hotel Napolitano

Address: Av. George Washington | Entre la Calle Numero y la Calle Cambronal, Santo Domingo 10208, Dominican Republic
Region: Caribbean > Dominican Republic > Santo Domingo Province > Santo Domingo
Price Range: $122 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Napolitano 3*
Number of rooms: 65
Reservation Options:
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Also Known As:
Napolitano Hotel And Casino
Napolitano Hotel Santo Domingo
Hotel Style:
#8 Casino Hotel in Santo Domingo
#9 Spa Hotel in Santo Domingo
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Napolitano staff and other travellers.
6 questions
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Henderson, Nevada, United States

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Questions? Get answers from Hotel Napolitano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Make sure you see your room, check the bathrooms and water taps, especially the air condition before committing to your reservation.”
 of 5 bubbles DimitriV472, 5 Sep 2016 | Read review
“top floors facing the pool has a beautiful view”
 of 5 bubbles 872francesp, 29 Jun 2016 | Read review
“All rooms have ocean view”
 of 5 bubbles 316katl, 17 Feb 2016 | Read review
“Wifi is very bad, also keep ypur keep in the door for electricity”
 of 5 bubbles mikeyfenty, 14 Sep 2015 | Read review
“Cleanliness, outstanding staff and employees, social talks by staff when possible. Help when needed, exercise possibilities.”
  • Hotel feels safe to all
 of 5 bubbles edisoniak, 6 Jul 2015 | Read review
5 of 5
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